At this particular location, can you please ask the owner to take in consideration that when a customer drops off the truck/ equipment, they need to check it in right then and there instead of them telling me that I will get a receipt in a couple of hours
APRIL O
Customer Reviews for People Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The sales person was phenomenal. I forgot his name even though he told me what it was and he is the only one that works there. But he went above and beyond to make sure my experience was seamless and painless. He explained everything to me and he apologized for not having a dolly and took it off of my reservation. I would recommend this location to anyone.
Sheila HI would not recommend this location for out of town travelers. The location is huge and I spent wasted time trying to reach them by phone and no one was at the location to return the truck. I left the truck without the keys and called all day until I finally reached someone hours later who said I was on the wrong side of the facility. I could not have known that having never been there before. Why no one answered the phone still puzzles me.
FELICIA OMy card get charged twice for the same location which I'm not supposed to get charged now they want me to call the headquarters to dispute the charges. The first charge I called nothing get resolved I'm going to get my bank involved to get my money back.
LOUIS JImprove the App connection. Had alot of trouble uploading photos during check in and check out. Noteworthy is the fact that the weather was very bad this evening. If necessary, I can still provide photos for the rental.
ELLIOTT SJeremy was amazing to work with. He is a professional and very knowledgeable! Thank You, Fiona
FIONA AGuy at desk was very professional
THOMAS HNada
MARION KEasy to use. Priced well
Camillo DExcellent service for exactly what I needed! Very fast very clean A+++
GREGORY SJeremy was so helpful and friendly. His patience was very much appreciated since I was new to the area.
LETITIA PExcellent customer and I would highly recommend this location!
PAULA RThe gentleman running the counter is an excellent representative. He made the rental process seamless, explained all pertaining information, and showed us where to get the rest if we needed it. Was easier than utilizing your website. A++
BRIAN SJeremy did an excellent job helping me with the rental, something I havent done in centuries!! Everything worked to perfection!!🚚🎯
BRIAN JJeremy was very nice and helpful
JANICE IAbsolutely loved working with the sales rep at pick up!
Lindsay GGreat customer service.
Shonda DPJ is amazing!!! Very pleasant and respectful. He deserves a raise and or promotion.
MICHELLE GCustomer service was very kind, professional, and timely. I think he (if that's the correct pronoun) deserves a promotion to regional manager or something. He could teach a thing or two about being friendly, clean, and kind to other employees and make sure their place of business is running correctly. I had a rough two days of moving, and he just had very positive spirit that people would enjoy and learn from.
Loreal DCommunicate in advance to let customers know the equipment purchased and expected to receive isn't available; Improve the app experience because between the site crashing while trying to take pictures during pick up and drop off, to the site just being cluttered overall, that doesn't make for a good experience at all.
Aaliyah GThe attendant was accommodating and knowledgable. He made check-in really easy. ¡Gracias!
Harrold SThe guy was friendly. However, the facility is not well maintained and need to re-brought up to date.
Demetrious BAwesome customer service. EXTREMELY KNOWLEDGEABLE AND VERY PROFESSIONAL!
Jacquette GAs for the location, it was what I needed. I opened the driver door. I was immediately pissed. It was dirty and wreaked of marijuana. The floor was sticky with some type of fluid. The rear of the truck where I had to load and store my belongings was just as freaking dirty. The previous renter left a piece of foam that I just assumed belonged to a twin size bed. Something I HAD TO DISCARD! It wasn't like I had a choice of trucks. That was the only truck available once again. So needless to say this was my last time utilizing Uhaul. The previous rental was by my daughter. We were driving from Ga. to Ca. She got literally sick as a result. The truck was NOT fit for a cross country trip and filthy. Infested with ants. Once again NO other truck available. I was NOT happy then because she got so sick as a result and could not drive. That truck drove like it had just been sitting for years. Raggedy! Just a freaking gas guzzler. Spider webs, ants blowing out of the heater, wipers shot. To add insult to injury. A road call was due to change headlights and wiper blades, no wiper fluid, just in time before the sky opened up.This rental just proved to me that Uhaul doesn't value its customers.
Yolanda FThe vehicle I rented had the check engine light on. This truck only had 30k miles and being a mechanic myself this truck should have been serviced before being rented. The truck was clean with minor damage but mechanically this truck should have not been in service. This location is clean and inviting and recommend this to anyone wanting to rent from here.
TAURUS SGreat service and most of all outstanding equipment
William SNothing needs improvement. Everything was perfect. Mr Jeremy is very professional. He represents your company well.
James WKey drop off location. Park and leave. No customer representative available at the time of my drop off.
Kathi AA more obvious song for the rental office. The counter person was excellent. He was very helpful and patient.
Ronald SI had the best experience with Jeremy
Latoya BGreat customer service !!!!!
Teshay WNothing. The employee was fast and efficient and I was in an out faster than I ever have been at any other location. Thanks!!
Brian PPerfect
Sophia HSpent most of mileage looking for gas stations to continuously put air in tires, kept leaking out air. Figure everything would have been taken care of before customers rent equipment. It's dangerous to have 3 tires leaking..
TARYN AEasy process to reserve and return
Randy CExcellent customer service..
Bergette SThe worker was very exciting and friendly to deal with. He was very professional and knowledgeable of the questions I'd asked. Thank you Uhaul
Artees FJEREMY WAS AMAZING!!!! The property manager at this location was just a delight. Professional, provided exceptional service. Handled crisis with the greatest of easy. Will be using this facility in the future. -Athena
Athena AJeremy has absolutely great customer service
Tawana DJeremy was awesome & patient. We encountered problems with my hitch being 1 7/8" & needing a 2" ball. After 4 trips to Autozone (because ball wouldn't come off), I finally bought a whole new assembly for a 2" ball and got it changed out...and Jeremy was able to get me on my way!!!
Beverly FRepresentative that was at the location when I picked up vehicle was very helpful and did a phenomenal job. I didn't get the gentleman's name but on 29 June that morning at 12:00 pm whoever was on the shift. He did a phenomenal job, making sure I wasn't knowledgeable, and provided me with all the services that was needed.
Laquisha BPlease make sure the cabins are deodorized, including the vents. I've never smoked, but I felt like I smelled like smoke after riding in the cabin. The smell came through the vents when I had the ac on. It was not pleasant at all.
KATHY FGuy working was very professional, and helpful. So, nothing to change.
Glenn MI really can't think of anything.The front desk person was super!
Connie SNo clear indication of where to park Uhaul's for after hour drop offs. Could be better lighting especially for evening/late night drop offs. Parking lot has some significant dips that should be addressed.
Celena AOverall the convenience for the pickup and drop off.
lurene cNothing, the Associate did a great job.
Michael HI think everything was fine. The young man was professional and respectful to all clients and regardless of time he was very patient and understanding to clients who had questions and made sure you fully understood. Gracias.
terrell jHave enough trucks. I was forced to use a smaller truck and I had to make more trips.
JARRETT MThe personnel were very friendly and helpful. Awesome!
Annette WExtraordinario servicio al cliente
Laticia HJeremy was excellent his customer service and help was Top Notch I wish all employees were like he is thank you it was a great experience
Angelo K