Customer Reviews for Parkway Sunoco
(U-Haul Neighborhood Dealer)

706 reviews

2739 Annapolis Rd   Hanover, MD 21076

(410) 799-7789

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–2 pm

Services at this Location:

Contact Us

(410) 799-7789

2739 Annapolis Rd
Hanover, MD 21076

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aliaksei Smantser 
Rating:
5.0

It was a relief to finally find a U-Haul location where all the equipment was there, the computers worked, and the employees knew exactly how to get me in and out with zero wasted time.

Nicholas Robinson 
Rating:
5.0

I was taken care of and was treated nicely.

David Hall 
Rating:
4.0

Customer did not leave a comment.

Betty Williams 
Rating:
5.0

Customer did not leave a comment.

Alexander Edgett 
Rating:
5.0

Customer did not leave a comment.

Tamika Scruggs 
Rating:
5.0

Customer did not leave a comment.

Wayne Stevenson 
Rating:
4.0

Customer did not leave a comment.

Khadijatu Rahim 
Rating:
4.0

Customer did not leave a comment.

Stanley Payton 
Rating:
5.0

Customer did not leave a comment.

Chantel Alexander 
Rating:
5.0

Customer did not leave a comment.

kevin fisher 
Rating:
5.0

Nice people very helpful

Mark Geddes 
Rating:
5.0

Customer did not leave a comment.

Debra Morlier 
Rating:
4.0

Customer did not leave a comment.

Betty Williams 
Rating:
2.0

Too much trouble to put the trailer on myself. No assistance in doing so.

wayne davis 
Rating:
5.0

Customer did not leave a comment.

Alexander Arana 
Rating:
5.0

Customer did not leave a comment.

JAVON COOPER 
Rating:
3.0

All vehicles need cleaned they were very dirty inside

Darwin Corbell 
Rating:
4.0

The attendant were not friendly neither helpful to me.

Jeannette Zielinski 
Rating:
1.0

Gas station attendant seemed disinterested in helping. Made it feel like I was bothering him and interrupting his day. Would not return here again...even for gas.

Brian Mace 
Rating:
1.0

Worker barely spoke English.

josh mendoze 
Rating:
1.0

Truck has a serious alignment issue or possibly a bad tie rod. It honestly didn’t seem safe to drive. The check-in process was slow, but the return process was abysmal. The employee who handled the return didn’t seem even to know how to process convenience store purchases (he took 4 of those in between trying to handle my return)—much less how to get the return process completed, which took a full half-hour.

Heather Jameson 
Rating:
5.0

Customer did not leave a comment.

vernal wright 
Rating:
5.0

Customer did not leave a comment.

Iris REYES 
Rating:
2.0

Truck was dirty inside, customer service was terrible and rates were not adjusted for returning a day early

Eric Semanski 
Rating:
5.0

Customer did not leave a comment.

Jonas Carpenter 
Rating:
5.0

Thank You Ali for a Great Easy Experience, The Uhaul being at Sunoco Gas was Even Better!!!! Everything all in One.

RAYMONDO ONEAL 
Rating:
5.0

Customer did not leave a comment.

Betty Williams 
Rating:
4.0

Customer did not leave a comment.

Shalita Smith Ashigbi 
Rating:
3.0

The process of mobile pickup was horrible!!!! It took 25 minutes and that time isn’t factored in to the rental time.

MARIJAH ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

vernal wright 
Rating:
5.0

None so far

Mervin King 
Rating:
5.0

Customer did not leave a comment.

Noel Fanga 
Rating:
5.0

Customer did not leave a comment.

Marcelo Badilla 
Rating:
5.0

Good

Gerardo Delgado 
Rating:
5.0

Lady who is always there working very sweet and great at her job!

Betty Williams 
Rating:
5.0

Customer did not leave a comment.

Lisa Friend 
Rating:
2.0

Apparently my trick did not get checked in until DAYS LATER.

Toni Thomas 
Rating:
5.0

Customer did not leave a comment.

STEVEN LITTLE 
Rating:
5.0

Customer did not leave a comment.

Betty Williams 
Rating:
5.0

Customer did not leave a comment.

Shalita Smith 
Rating:
5.0

Customer did not leave a comment.

Shalita Smith-Ashigbi 
Rating:
3.0

The uhaul smelled like urine, air coming in the cabin, emergency brake lever broken , given to me almost 3/4 of a tank.

Wanda Medina 
Rating:
5.0

Customer did not leave a comment.

Joel Davis 
Rating:
1.0

A notification when your truck is not available would be nice when I finally got a truck the check engine light was on and the steering wheel had a foot of play in it AND I still haven’t got my deposit back on the truck I was supposed to get after being forced to pay again for the replacement truck after being told I would get it back on the first business day and of course I didn’t

Kenneth Weaver 
Rating:
2.0

Did not have any dollies, furniture pads, straps, bungee cords, or any other moving equipment. When I made the reservation, the reservation allowed me pay for a dolly and furniture pads, but this location only had the truck and nothing else

Randall Slater 
Rating:
5.0

Customer did not leave a comment.

ANDRE MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

VENKATA GULLAPALLI 
Rating:
5.0

Customer did not leave a comment.

Patrick smiley 
Rating:
5.0

Phone communication lacking mail box was full.

John Hoffman 
Rating:
4.0

Customer did not leave a comment.

DAVID CARRERA 
Rating:
5.0

.89 a mile seems high to me a lower rate for short trips would be nice for people who are using it for a few hours and not much mileage.

Kim Windsor 
Rating:
4.0

Drop off was very easy and quick. The person at this location was very nice and she made the drop off a pleasant one.

Mark Christ 
Rating:
1.0

The equipment that we reserved weeks in advance was not available when we arrived. Even though we selected online check in/pick up, we were prompted to come inside for assistance instead. The overall process was disorganized and unreliable. The truck was fine.

Ashley West 
Rating:
5.0

Customer did not leave a comment.

Kyun Kim 
Rating:
1.0

Truck was not maintained Step was falling off I had to put 2 bolts in it AC quit at end of trip Ramp was broken would not go in place

George Dixon 
Rating:
4.0

Quick drop off but phone didn’t work and no printed receipt

Richard Friddle 
Rating:
5.0

Customer did not leave a comment.

Fernando Carvajal 
Rating:
5.0

Customer did not leave a comment.

Lawana Gibson 
Rating:
1.0

The van interior was really dirty, gas tank was full. The location was horrible, no real parking for vehicles, and after following all of the directions for mobile pickup I still had to show my license again and the attendant didn’t seem to know how to check out the van. Why did I take a picture and upload my license picture if I had to show it again to get the keys?

Elyse Allen  
Rating:
3.0

Customer did not leave a comment.

Synethia Nichols 
Rating:
4.0

Customer did not leave a comment.

DANNYLEE SELF 
Rating:
4.0

Customer did not leave a comment.

Jessica Quraeshi 
Rating:
3.0

Customer did not leave a comment.

Stephen Gabriel 
Rating:
1.0

Staff had poor customer service. Did self check in went inside and the clerk had a long line he made we wait while he attended to the entire line. Upon returning a different sales associate gave me a very hard time about parking the truck. I told her I was not comfortable navigating it into the space and she was just rude. I told her I didn’t know how much gas was in the truck she referred me to the app. I asked for help bc I had poor reception she said well I’ll help you but there’s a charge. She was very rude.

Keirra Davis 
Rating:
4.0

Clean out severe smoke smell. Even with the windows open I could smell it and my clothes smelled like it after a short ride

Vivien Kraselski 
Rating:
3.0

Convenient drop off. The estimated amount of gas to get back to my original level was way too high, so frustrating that I had to spend extra money on gassing your truck more than I needed to.

Jack Ratterree 
Rating:
3.0

We returned our truck around 4pm, but it was not processed until around 11:40pm. Otherwise, drop off was smooth and easy.

Mahlet Zinah 
Rating:
4.0

Customer did not leave a comment.

Werner Binding 
Rating:
5.0

nothing. all was very good.

jorge valle 
Rating:
3.0

The truck smelled like cigarette smoke with used cigarettes inside the door

Sondra Diggs 
Rating:
5.0

Good customer service. Easy process. In and out in no time. The truck was clean however it needs a wheel alignment. Could not drive more than 45 mph without shaking and feeling like it was going out of control.

Leon Young 
Rating:
5.0

Went very fast and easy

Michael Casimo 
Rating:
5.0

Truck was not in the best shape. Drove like a tractor with wobbly driving.

Zeeshan Muhammad 
Rating:
5.0

Customer did not leave a comment.

Kelly Williams 
Rating:
4.0

I have not received my email receipt. Otherwise the process wa smooth and unevemful.

Richard Hackney 
Rating:
5.0

Customer did not leave a comment.

rich stout 
Rating:
5.0

Customer did not leave a comment.

Jorge Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Robert McKoy 
Rating:
1.0

The service was not the usual uhaul service. The vehicles were not up to standard. The truck was extremely dirty.

Geneva Eaddy 
Rating:
5.0

Customer did not leave a comment.

Milton Guevara 
Rating:
5.0

Customer did not leave a comment.

JOVITA MANUEL 
Rating:
5.0

Excellent service, was a walk-in. Make a reservation if you wish to save time picking up your vehicle.

PETERIS SERGEYEV SIBRIN 
Rating:
5.0

The only issue I had was the truck was to small for what we needed. So a 3 hour round trip turned into 7 1/2 hours. We had to travel from hanover md to Ashburn VA so making 2 trips was a huge inconvenience not to mention the extra expense for the double miles we had to travel.

MARY STAPLES 
Rating:
5.0

Mike had great customer service and was very knowledgeable.

Aaries COLEMAN 
Rating:
3.0

Customer did not leave a comment.

Thomas Ayers 
Rating:
5.0

Customer did not leave a comment.

Small Cakes Mary LLC 
Rating:
4.0

Customer did not leave a comment.

Antonio Miller 
Rating:
5.0

Customer did not leave a comment.

Sabrina Jones 
Rating:
1.0

More expensive than I thought

Shandice King 
Rating:
5.0

Customer did not leave a comment.

Carah Hall 
Rating:
2.0

Make it easier to find the truck. They instructions said to look at a place on the truck for the # but it was not there and in a different spot on the truck. Gas charge is overpriced.

Andrew Galasso 
Rating:
5.0

Customer did not leave a comment.

Albert Johnson 
Rating:
1.0

Employee at the Sunoco told us that there was no parking available and that we would need to either wait for a spot or take the Uhaul to a different location (which he said we'd have to pay for), a spot opened up and he told us we could not park there and to park across the busy street instead. We were also charged almost $50 for gas even though the tank was in the exact spot it was when received. Very displeased.

Destinee Lockhart 
Rating:
5.0

Very nice

Truneal Johnson 
Rating:
4.0

Customer did not leave a comment.

BRETT CALEY 
Rating:
1.0

The employee tried to fight me and my friend and got all up in my friends face. We were 2 females a man let alone an employee of U haul should never get that irate and unprofessional with any customers.

Sue Talton 
Rating:
3.0

I felt like I was overcharged for the rental.

FRANCESCA DORSEY 
Rating:
5.0

Customer did not leave a comment.

Brandon Swangin 
Rating:
4.0

Customer did not leave a comment.

Heung Kim 
No reviews have been submitted for this location.

Additional Services at this Location

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