Have More then one guy running the station.Sarah S.
Customer Reviews for Parkway Sunoco
(Distribuidor de U-Haul del vecindario)
Hanover, MD 21076
(Location does not except trailers or towing devices)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 8 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
its goodRAJASHEKAR A.
Clean their trucks after every use. Inside the cab was filthy dirty from the seats to the sticky steering wheel, to the food that was dropped on the floors from the previous renter. The back cargo area floor was not even swept out before we rented the truck. There was a lot of dirt and debris on the floor, also the truck only had a little less than a quarter of a tank when we rented it. I had to stop and get gas before I made it back home and that is ridiculous. They should have at least had a half a tank of gas to start when anyone rents their trucks especially since they are at a gas station.Wayne S.
The truck needs to be servicedDana P.
El cliente no dejó un comentario.Ajay P.
This particular truck didn't have the trolleyLatasha H.
El cliente no dejó un comentario.Brook D.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Monica G.
El cliente no dejó un comentario.Allen F.
I booked my u haul other location and the guy call me pick up day said we don't have your cargo van this location.than later other lady call me and said we make your reservation at different location with same rates and $50.00 discount but when I return my van they overcharged me and I didn't see my $50.00 discount.Alpeshkumar P.
Clean the trucks after each customer.Carlos S.
El cliente no dejó un comentario.Kenneth B.
The truck was dirty and on return the owner decided to charge me with cleaning fees even tho I moved clothes with a sheet on floor. The gas was not fully tanked upon pickup. Would NEVER rent from him. Disgusting location.Rewant J.
This particular location the agent was very slow and took almost 20 min of arguing to realize I had two appliance dolly's not 1. Second, the alignment and drive of the truck I rented was horrible. I was constantly needing to over turn the wheel just to keep the truck straight. There is definitely a need to check the truck mechanically more than just cosmetically.Lynnette G.
El cliente no dejó un comentario.Hans M.
El cliente no dejó un comentario.Jacqueline T.
The U-Haul pick up was at a gas station yet the U-Haul truck was low on gas. The access panel to get to the transmission was not secured and it kept hitting me in my leg while I was driving. therefore all heat from the engine was coming to the cabin. The AC was not enough to fight the heat so I had to keep the windows down on the highway. Very not pleased with this specific experience!Rodney T.
El cliente no dejó un comentario.Chriszetta M.
We loved everything about It!Bradley B.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Domingo R.
El cliente no dejó un comentario.Davis V.
It took forever to get my rental. I called several times and no answer. The guy changed my return location which resulted me having to pay and extra $200. I had to call Uhual to sort everything out.ISMARI C.
El cliente no dejó un comentario.JOCELYN K.
El cliente no dejó un comentario.Emily F.
El cliente no dejó un comentario.Dieynaba G.
Computer was slow and made pick-up and drop-off process longer than necessaryMichelle F.
El cliente no dejó un comentario.JERRY M.
Extraordinario servicio al clienteParth S.
The man running the gas station was more concerned about selling soda. He did not check the trailer. He told my husband to hook it up and take a picture. An actual U-haul employee, driving another truck, in a U-Haul uniform, who was getting gas ended up asking my husband, after we were hooked up if he needed help. The gas station attendant was confused about the contract. Very bad experience. Will Not Use this location again. When we got home and opened the trailer it was dirty and we had to clean the inside. Plus the floor was very weak and bouncy in spots. We were afraid it had some broken beams.BeverlyJ K.
The van had a serious exhaust system problem. The noise was deafening. It's like the muffler was missing entirely. I had to use ear plugs during my entire 12 hour drive leading to severe discomfort. The drive was miserable. The van should not have been rented to me in such disrepair. I'm highly upset and extremely dissatisfied. I paid $2,000 to rent a van with the understanding the van would be in good working order. What I got was a jalopy.Clayton M.
Will not rent from here again. Had to move to the side and wait everytime a gas station customer came in. Employee changed my drop off location. Truck was dirty inside, crumbs everywhere. Two cardboard boxes were left in the back.Timothy T.
The employee was very professional and polite. He answered my questions and I was off driving a 20 ft moving truckâ€"girl power! âœŒI received a physical receipt and one was sent via email. I would definitely rent from them again.YVONNE M.
The computer system was down. The lady was not concerned about getting my husband on the road in a timely manner. My husband had to suggest to her to do the paperwork manually so he could leave. The truck only had a quarter of a tank of gas at pick up. We had ordered 5 furniture pads and they didn't have them.John J.
The dolly's tire straps were old and rusty hard to get through and tighten. Besides that everything else was fine.JOSE P.
El cliente no dejó un comentario.Alexander E.
El cliente no dejó un comentario.RAPHAEL A.
The first truck I got into the battery was dead, engine light was on and the oil light was on. Ended up wasting 15 mins of my moving schedule to switch trucks. I got in the second truck and the tank was literally on E. Spent $59 to fill it up. Bottomline, if you're looking to be in and out at this U-Haul location, it's not happening.Francesca D.
El cliente no dejó un comentario.GEORGE A.
El cliente no dejó un comentario.Allison S.
I really like that the current 10' moving van/truck is SO easy to drive!JEFF D.
El cliente no dejó un comentario.DAVID P.
My vehicle was FILTHY on the inside. Not only was it full of trash, it was clear that ABSOLUTELY NO EFFORT was made to sanitize the vehicle in between uses. I spent the first 45-minutes of my rental time cleaning and sanitizing so that I felt comfortable driving. When I say FULL of trash, I'm talking old brown banana peels, mail and trash in the dashboard, empty cans behind the seat. When I brought this to their attention, they said that I could take another van. The only other van available at that time looked like it was EASILY from the 80's. No effort made to offer me any accommodation for my experience. It was really just so disappointing. I'll never rent from UHAUL again.Jennelle D.
It was ok until the clerk told me he didn't know what he was doing unless I reserved online.. and when I was done with the van my price was high and I don't know why it came to close to 70.00 and I had it under 3 hoursLaToya J.
El cliente no dejó un comentario.VINCENT S.
El cliente no dejó un comentario.LINDA L.
You can stop double charging the customer, like myself, and then making the customer wait a week or longer for a refund. The cost of moving is expensive in itself. Unexpected expense is problematic. Other than that everything was good.DA VETA C.
El cliente no dejó un comentario.KASHENA M.
When I asked the teller at the location I needed a truck she told me there were none available. I went on the app and it said there was a truck available so I booked it. After going inside to get the key another gentleman said he needed a rental and she told him that she had one for him. Then she found out that I had already rented it after looking in the system. I was very unsatisfied with the service. Unacceptable.Robert H.
El cliente no dejó un comentario.Brad F.
Very nice peopleJasper H.
The process was very efficient.Renard A.
Extraordinario servicio al clienteKimberly H.
El cliente no dejó un comentario.Stephanie B.
El cliente no dejó un comentario.STAR B.
Truck interior was dirty. Checking truck out was about 30 min despite doing online check-in. Appliance dolly was not operational.ANDREW A.
When I made the reservation, your website did not include the mileage and insurance to the overall cost, which gave me and at least three other customers "sticker shock". One customer even berated the clerk at the pick up location because it effectively doubled the price. As far as I see it, that is YOUR fault. You need to include that when we make the reservation online.Aaron A.
U-Haul needs dedicated uhaul stores to service customers. This combined concept with a gas station is very, very bad for business. The online truck ordering procedures are also misleading, because they do not add in any mileage estimate.CLAY S.
El cliente no dejó un comentario.STEVEN C.
Truck was dirty, employee was rude, truck was a full tank, they didn't come out and do an inspection.Ralph E.
I reserved a cargo van & mattress cover. Once at my location to pick up, I was told she does not have any mattress covers. I told her I already paid for it & her response was to go another location to get. Well, I didnt reserve at another location, I reserved it here & having to go to 2 different locations is an inconvenience in time that I still ended up wasting having to sit on the phone with customer service for 30 minutes for a refund. Furthermore, I don't understand how a rental at 19.99 a day, for 2 days and 10 miles equaled a total charge of $126.Tracey T.
Exactly what I needed when I needed it.James M.
This is at a gas station.Kelli J.
There's no way to improve the quality of service that I received.GREGORY M.
Have more than one person at the location. This location is a gas station and convenience store as well as a U-Haul.Darius R.
El cliente no dejó un comentario.ROBERT B.
Truck breaks were in bad shape and barely functioning. Half eaten chicken bones left in the cargo area. The ramp was missing its safety stopper, so when we pulled the ramp out it fell out of the channels and almost landed on my helpers feet.CHARLES M.
El cliente no dejó un comentario.CORINA M.
When I originally booked the truck online I did not add any coverage. When I picked up truck the guy who processed the rental didn't ask me did I want coverage nor did I ask or say I wanted coverage. I did sign the receipt and didn't think it was any different than what I booked online. I did ask can I pay for it in cash when I returned and I was told yes because all they were doing was putting the hold on my credit card. When I returned the truck I was told I couldn't pay in cash and I then seen I was charged for coverage. This was the most horrible experience I had with picking up a Uhaul rental in my life. The drivers seat was broke I couldn't even adjust the seat forward. They do not need to represent uhaul as a company they are terrible.Tasha O.
I rented a cargo van to transport a futon/full size bed. This vehicle was the perfect size because I was able to lay the fully open, flat futon on the floor in the van. The van was ready when requested, clean, and the customer service at this location was excellent. I would definitely rent from here again and recommend this location to others.MICHELE H.
Visually check the inside rear of the vehicles. The truck i used today have a lot of broken glass in the rear. I went back inside and got the person who was in charge of the Sunoco station. To let him see the ness that was left. The gentleman in charge was very nice ,polite and respectful. He immediately went and got a broom to clean all the glass up.DON C.
El cliente no dejó un comentario.Antoine O.
El cliente no dejó un comentario.Michael U.
El cliente no dejó un comentario.RONALD H.
I was sent an hour in the opposite direction to pick up my truck. Even worse was that after beginning to fuel up the truck, I noticed the gas tank was leaking. So I lost 25 dollars fueling up a truck that I then needed to be replaced. So if I could get a reimbursement on that, that would be great, but judging by my various phone calls to customer service over the weekend, I highly doubt I will be getting that back.Thomas F.
El cliente no dejó un comentario.VANESSA S.
The first truck they tried to give me was rusty and old and very dirty in back. They only had 7 of the 10 blankets i ordered. The truck did not sound good so we brought it back 1 hour early and got no refund for that hour....Amy G.
I've rented from this location several times but NEVER again. On 8/18, I rented a truck for a move. Only to arrive and the Sunoco employee had no idea how to do a Uhaul transaction. He took 35 min to complete my transaction and then the additional equipment I requested wasn't available. That costs me $150 since that was the mover's hourly rate. Then I rented another truck on 8/21 and again no additional equipment and no ramp on the truck. Both situations were a huge inconvenience to me and all involved in my move.LaVonda B.
El cliente no dejó un comentario.Scott M.
personnel is impersonalCandice B.
El cliente no dejó un comentario.CURTISHA M.
There was some food and garbage I'm the cabJoseph P.
Keep up the good work. Thank you very muchGenaro A.
The haul truck was to be in Charollet Hall and was not even there--why the owner did not call me a tell me this is unbelievable --this was the move from hell. I had to drive another hour to get to Hanover Md. Total time 5 hours to just pick up a truck I ha reserved a month early. Then I was shorted a moving pad and the truck had two check engine light go on half way on our trip. What a very bad experienceMichael N.
Great service!Landry K.
The van smelled horrible. Someone clearly smoked inside and it was nauseating. The online pickup process is horribly designed. The website was slow and unresponsive. Pages have errors and wouldn't load. I will never use this location or the online pickup process again. 1/5 stars.Anthony E.
This location was the 3rd Uhaul we had been directed to that day, because the other locations did not have a truck for us, despite customer service and the online portal saying that they had our reservations. So once we got to this location and they had a truck, we had to take what they had. But the truck cab smelled like smoke when we picked it up, and they did not have the appliance dolly that we had reserved. The customer service person inside was fine, tried to help, but couldn't do much to fix our situation.William H.
El cliente no dejó un comentario.Muse G.
El cliente no dejó un comentario.Brian J.
El cliente no dejó un comentario.Darren M.
Though this location is further away from our home, the customer service from the gentleman at the register is superb! The van was clean and updated -- I'd definitely recommend.SOFIA N.
Merchant charged me double for pads and said I had to call customer service to get my money back. The improvement would be to educate these authorized locations on how to better assist customers.Courtney R.
El cliente no dejó un comentario.ERNEST C.
Excellent vendor - good serviceSUNIL P.
No one confirmed trailer was connected to truck right. Not sure if that is a service they offer at that location.IVAN O.
El cliente no dejó un comentario.Devin W.
El cliente no dejó un comentario.Mary M.
Lady behind the counter was fast & friendly.CHRIS C.