El cliente no dejó un comentario.Kadeem L.
Customer Reviews for Palisades Corner Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was great!Paul S.
Very professional. Thank you.Maria R.
El cliente no dejó un comentario.Stephen D.
Improve communication with Paying CustomersDeVon H.
El cliente no dejó un comentario.Jayevia J.
Tom at the Palisades was OUTSTANDING! I was having problems checking in on the app. I talked with him and he solved everything. Such a nice man,great caring attitude. I would love to work with him again anytime. Can't say enough good things about him!jeffery G.
Make sure the equipment asked to rent is there instead of charging them and they can't use it.samuel K.
Truck preferred was not available, I have to wait 45 min to re schedule my reservation, losing a lot of time and causing personal delay with my itinerary.Roberto A.
The drop off location was a gas station/convenience store near our home - an unexpected location but we were grateful for the proximity to our house. And drop off was easy.Bernard M.
El cliente no dejó un comentario.Carrie B.
El cliente no dejó un comentario.Lauren F.
El cliente no dejó un comentario.CORY C.
The man that helped us was excellent. He was knowledgeable about U-Haul and knew exactly what we needed. So very helpful during a stressful time.Glenn P.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Wesley R.
El cliente no dejó un comentario.Vicktorea F.
El cliente no dejó un comentario.TODD B.
My biggest problems were that the window had a big crack that was working its way into the drivers vision. Also the clerk made me click on that I had received the key before he would give me the key. That seemed wrong but it worked outBryan M.
Nothing. Great equipment and easy pickupRHONDA T.
Great experience!!! I had chosen a different location based on reviews, but U-haul system sent me back to this one via text (truck availability) the day prior to pickup. I had done the online check in and paid in advance & the pickup process could not have gone any smoother. I was in and out in a flash, well done!!Howard G.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Doug P.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.BRITTNEY L.
Very dissatisfied. Couldn't find my reservation. Had to settle for a smaller truck and when pickup time was 7pm, I was told I had to return it by 1:30 am. We worked all night and had to use extra miles due to a smaller truck. Then I was told I would be given an additional 60 miles free since my original pickup location changed which I did not get. Terrible move in experience.Regina E.
El cliente no dejó un comentario.Frank N.
El cliente no dejó un comentario.GEORGE Z.
El cliente no dejó un comentario.JACKIE D.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.gerald T.
Poor customer service. Took multiple calls to get equipment checked in and billing correct. Employees were too busy with other tasks to administer U-Haul functionsTracy M.
El cliente no dejó un comentario.Ayoola O.
Nothing, simpler and easier process than going thru an actual uhaul store. No wait and was in and out within 15mins.Grant M.
Air freshener for the cabVictoria U.
This location didn't have anyone to give the key to.Jay H.
El cliente no dejó un comentario.Rachel H.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Wilbert B.
El cliente no dejó un comentario.Kelly L.
El cliente no dejó un comentario.Rick V.
El cliente no dejó un comentario.James B.
I could not find the location as their were no signs saving Uhaul drop off and the GPS passed the location so it was hard to find, however, I'm glad that it was very easy to drop the truck off with my mobile device.Kimberley P.
I had to wait for at least thirty minutes to pick up a truck I had arranged and paid for the previous day.johnny S.
I think the mobile instructions could be better. There was confusing process with the man helping me in the store.Darius H.
El cliente no dejó un comentario.Melissa H.
El cliente no dejó un comentario.kangara N.
reserved equipment not there as promisedWilliam R.
Need a u-haul personnel to be present. No paper work was given. Took way too much time to conclude the deal and hand over the keys. The shopkeeper was kind though but he was not a u-haul proffessional.sujith S.
El cliente no dejó un comentario.Ardian R.
El cliente no dejó un comentario.Paula M.
upon arrival the store associate was less than helpful. he asked what trailer we were getting and then proceeded to tell us to hook it up and then pull to the door so that he could take a picture (which he didn't do). He offered additional coverage to us but couldn't provide the amount for insurance nor what it covered. Overall this was a horrible uhaul experience.AUTUMN B.
I had to hookup the trailer myself and check turning and breaklights. It's heard to check by yourself. Also had to unhook myself. I just got my receipt 24 hours later.William S.
very good service. I like uhaul company at Palisades Corner Store 401 Palisades Blvd Birmingham, AL 35209Qinkun Z.
Needs more help at the gas station/food snack location. I had to wait 45 minutes for someone to come in because the clerk would have had to temporarily close and lock up to come outside and help attach the trailer.andy K.
El cliente no dejó un comentario.tiffany W.
This truck was in an unacceptable condition. The shocks were terrible; the brakes were terrible; the steering wheel was crumbling in our hands; we were unable to adjust the side mirrors as the knobs were broken off so we had no way to adjust them and/or see adequately before switching lanes; we had to drive through a very bad storm and the wipers were in very poor condition; and the cigarette lighters were both broken which wouldn't have been a big deal except for the fact that we would have liked to been able to use our phone for music and to charge while driving over 700 miles. This truck was essentially a death trap. I no longer will recommend U-Haul.Tammy G.
Was told ahead my truck with 3 dozen blankets and a dolly would be all ready for pick up. This sight had no equipment. The guy then sends me to another U-Haul site to get the blankets and upon arrival they had no blankets. This site sent me to another site and I finally got the equipment. Unfortunately the first guy had no interest in helping me and assured me the second U-Haul site would have my equipment without checking. I wasted miles driving the truck all over town as well as packing time. What a waste.MARK H.
Most horrible experience equipment was not ready at reservation had to go back following day, then was not suppose to be charged for dolly due to store error, not only was I charged but charges for $10 instead of $7Richard L.
El cliente no dejó un comentario.Blanca W.
El cliente no dejó un comentario.Mike E.
Is just a gas station, but convenient location and hours, pleasant operatorJ. Kevin S.
El cliente no dejó un comentario.craig H.
El cliente no dejó un comentario.Ross C.
This place is a gas station. Had to go back twice because vehicle was not checked in when we were told it was. UHaul customer service was no help at all. Waste of my time and frustrating. Will not use uhaul again.Jeff J.
After having checking the vehicle out online to supposedly reduce time in the store, I arrived and was told by the agent, "Wait 10 minutes. I can't give you the keys. I have to text the person can." "Is that person not here?" "He is at home. Uh, he is out of town. Just 4 minutes." Several minutes later.... "Okay, you can have the keys." The back of the truck unswept and had several cardboard boxes full of trash. The cabin also had trash in it. I had to clean the vehicle out myself, making me even more late. What gets me is that in the end, instead of receiving a discount for doing UHAUL's job for them (cleaning out the truck), UHAUL profits off of me reporting the problem by collecting a fine from the previous renter. They make money by being lazy.David H.
El cliente no dejó un comentario.Amanda M.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.MILTON W.
El cliente no dejó un comentario.jerry S.
Very easy.Gary V.
There was no one to help hook up the 6x12. The guy running the gas station didn't even want to come out to check for scratches. Not sure why I didn't get the furniture blankets I ordered. I wish you hadn't changed my pickup location from the branded Uhaul place in Vestavia to this gas station.Stephen W.
El cliente no dejó un comentario.gayle A.
Personal amableAlison S.
Admittedly, I arrived earlier than my scheduled pick-up time, but there was no record of my reservation in the gas station (!) attendant's Uhaul laptop. Though the van was there and ready and I had a confirmation email as well as a reservation number, he claimed there was no way to rent the vehicle unless my name was in his computer. He asked no questions, had no answers for my questions, apparently had no resources, and was generally unhelpful. I really feared I might be stuck paying for a van I was unable to use. It wasn't until I found a phone number for Uhaul online and was waiting to speak to customer service that my reservation magically popped up on his laptop and he could process my rental. It would have been worth a trip to the Uhaul store to avoid this hassle.Jason H.
It was great ! Got us in and out quickly and was very easy and we got our receipt through email ! NO PAPERWORK ! (:Alize J.
I had ordered a 10" truck but had to take a 15" truck which uses more gas in turn costing me more. The pickup location was changed to further away and the extra miles cost me $44. If a customer has to take a larger truck then planed and the pickup location is changed, I feel the customer should be compensated.Ashton J.
The rental is handled inside what is a corner store/gas station but the people were very friendly and helpful. The vehicle was in excellent condition and the entire process was very easy. I would rent from this location again.Mariana Rush N.
I was given no paperwork or information about the rental.Alfredia B.
El cliente no dejó un comentario.dorsalle W.
While I understand the rationale behind reserving the right to "upgrade" a truck, going from a 15' to a 26' foot truck unexpectedly meant that it was almost impossible to maneuver it into the apartment complex, it used more gas, it was harder to drive, and I can only assume the insurance was more costly... basically a pretty hellish experience. The Palisades location refused to even try to help, telling me that I had reserved a 26' foot truck (a big fat lie). When I showed him my earlier email indicating a 15' foot truck, he suggested that I had made two reservations (another big fat lie), pointing to the different pickup location (which you guys changed, too). The online assistance was even worse. Fortunately, the site on Montgomery Hwy 31 did everything they could to make the situation tolerable.James A.
Guy at the location tried to scheme me outta money. I do not appreciate the customer service at all.ashley T.
El cliente no dejó un comentario.Andreal R.
I've had many, many U haul experiences. This was by far the easiest and best.Susan C.
Well I had 2 diffrent reaervations because when I meedes truck I live in guntersville was moving mom from Birmingham the first one they sent me to Birmingham had us waste a whole day plus gas then gave us a pick up order out of huntsville cost me 275 cause we were late getting truck to move them they told me they had a truck the next day sent me to another location and didnt have a truck had to go all the way across town to finally pick up a truck and was 5 hours late that day y'all said u eas gone give discount to off set cost but can't seem to get that eitherCharles H.
Total ripoff!!!!!!Jacqueline W.
Pickup appointment was at 8:30am, nobody was there, called uhaul to get in touch with manager. Manager stated that they don't actually open until 9am. The employee finally showed up at 9:10ish, slow and unsure of what he was doing. I told him that I would like the $14 insurance with my truck rental he charged me $42! This is the worst uhaul experience I've ever had!Jonathan B.
El cliente no dejó un comentario.raymond C.
I had two issues: (1) My pick up location was changed from what I selected during the online reservation process. This is very frustrating because there is a reason I select a specific location provided to me during the reservation process for pickup. This has happened in the past and I KNOW this can be avoided with proper logistics management (2) I had specified an Appliance Dolly in my reservation which was NOT available at my new location. I was told I could drive to another location and pick up one! Completely unacceptable and avoidable!William C.
El cliente no dejó un comentario.LEROY C.
When I picked up my truck, the man inside the store didn't allow me to upload the picture. I was charged 87 miles but I used only 7 miles.Cagri A.
El cliente no dejó un comentario.Griffin G.
El cliente no dejó un comentario.Shirley T.
give the customer a signed contract, explain all fees upfront, whoever handles the uhaul renting should be at the facility to handle the transaction instead if the customer being told to come back the next dayrenee V.
El cliente no dejó un comentario.Amber M.
El cliente no dejó un comentario.Steven W.
The guy behind the counter never came out and walked around the truck with me or anything. He gave me the key and said the truck number is on the key. I went and found it and there was mud all over it. He didn't give me any paperwork at all, the mileage, the gas level or anything. He s as I'd it would be in my email and I never got it. I had to remember where the gas level was so I could refill it. This is the second time in 2months I have rented from uhaul. The first time was excellent. This time I was disappointed.Roger D.