SERVICE PERSON WAS ACCOMMIDATING TO OUR NEEDS.
Hugh W.
Customer Reviews for Owosso Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Wonderful experience! No issues to report.
Thomas S.Tell people how they can move the mirrors for their use. If you move the seat forward, the hard set mirrors are useless.
Linda D.Rep was very helpful. Glad I could use local business.
bruce G.Attendant checked me in on his personal cell phone, not on the desk computer. Glitches in the system - offered an alternate location for a lesser amount - I accepted - but it never went through. Paperwork took quite a while to receive digitally over email , but did finally come through.
Peter R.Nothing.
tyrone D.Easy drop off process 😃
Anthony M.Love renting from this location.
Les N.I would definitely recommend this location too everyone.
LES CHARLES N.Keep doing what you're doing
KEVIN KERBY K.See the pick up location/online.
STEVEN ANTHONY W.Not enough space to park. The app ruined this experience for me. I couldn't get it to do anything.
Justin M.Travis is so very helpful. Very professional , yet very personable . It was a please dealing with him . He is my go to for trucks and trailers.
TAMARA KAY L.Everything was super easy from reserving the truck to picking up and dropping off! Todd, who works in Owosso office is so nice and helpful!! Definitely recommend!!
SUSAN ELIZABETH M.Gentleman I worked with was wonderful.
CHERYL ANN C.Rich was a really nice guy . I definitely appreciate his help .
TAMARA KAY L.I just want to personally thank Travis L. for all his help throughout our move to Owosso. He went above-and-beyond to make sure we were taken care of. He was an answered prayer in the midst of a moving crisis. It feels good to be in a small town where people actually treat you like a person and not just a reservation number. Thank you, Travis!!
Abdullah M.Lack of communication and contacted me saying equipment was not turned in even though it was, creating more stress on this disabled Veteran, then needed
Michelle E.Staff were working on a Sunday when we needed them the most to move our furniture. We appreciate you!
ELIZABETH REENTS H.Had a great rental experience,went out of his way to help me get the U-Haul I needed I highly recommend this business
BUD EDWARD P.When someone makes a reservation make sure that the reservation is ready at the location that they chose. 4th time I've been fucked by uhaul.
GARY JOSEPH K.Staff very friendly and helpful
DONNA S. | Overall ExperienceEnsure service engine lights aren't on, the motor ran poorly, took forever to get up to speed. By time you hit the speed limit you'd have to stop at another light. 1/4 tank of gas for 48 miles 40 of which was country roads with no stops.
ANDREW JASON W.Very kind very knowledgeable and very happy to help me at this location. My entire experience was wonderful.
lori Y.Great experience!!
SUSAN ELIZABETH M.Easy to deal with!!!
JANE JEANETTE I.The app you use to pick up your Uhaul and drop off needs alot of work. Took 30 minutes to get app to work to pick up Uhaul. Then when to drop off. I was on phone for 40 minutes as camera on app would not upload pictures showing mileage and that. Very frustrating. When finally getting ahold of a person, they directed me to another app online that did work. This needs to be noted when using app so others don't have to go through this.
Karrie R.Costumer service agent was very helpful. We were able to pick up, move, and drop off the rental vehicle without any hassles.
GARY LEE G.Needs better management, was there for 2 hours waiting for the guy to figure out how to use his phone even though I made a reservation the night before. Ended up have to redo it like 5 times, and was about to leave then finally got it after I had to help him. He Didn't even come out to check the trailer witch had damage and out lights but after 2 hours of being behind schedule I didn't care.
Adam A.Great service!!
Russell C.Agent took over an hour to check me in even after I made an online reservation. He was not computer savvy by any means. He even went so far as to cancel my reservation so he could start over. I reserved a one way trailer and he created a local reservation. He gave me a discount due to his delay but then over charged for the blankets. He said he couldn't find a destination facility so he said to call U Haul upon arrival to return the unit. Upon arrival the agent noticed all the problems and rectified the situation in due course. However, it seems I was double charged by U Haul as my debit card shows two charges which total more than the agreed upon price. I will have to call U Haul to correct this situation.
JOSEPH V.He was so helpful and kind
MELISSA MICHAEL W.Todd at Owosso mini storage was extremely helpful and friendly. He made sure I had everything I needed and answered all questions thoroughly. He made the experience very pleasant
Lisa W.Seems to be a struggle between corporate and the distribution company...I will never return *? _l#
Michael B.Great value and easy process
Daniel D.The driveway is beyond deplorable. The hole beyond the gate must be at least a foot deep. The driveway has had no maintenance in the 270 plus days during which I rented a unit. Standing water when it rains. Huge holes all of the time. I marked all questions with NO because there needs to be another option such as Don't Know. I never tried to access the office and I was never there at night.
Janice H. | Overall ExperienceThe truck's fuel level was listed as full on the contract, however the actual level in the truck was just over a quarter of a tank. Also the manager did not inform me that the return location of the truck was changed to Wyoming, MI which was 110 miles away from my destination.
William S.Great service and good equipment as always!
RANDALL JAY H.I reserved a truck in Lansing, but had to drive 35 miles one-way to pick something up.
DEBORAH LYNN B.Staff was very helpful. Easy access to storage and very clean. I would recommend to all my family and friends.
Maria T. | Overall ExperienceGREAT SERVICE!!!!
DANTE DAVAE S.The truck seemed to run a little rough, and was difficult to start (? Starter ?). Otherwise it was excellent service.
Marcia C.The employee was horrible!!! He had us hook up our own trailer! After hooking it up we were told it was the wrong one and had to unhook that one and hook up another one! During all of this the employee stood there making comments about "us knowing what we were doing," and "what a great job we did." Did not help or even check to see I'd it was done correctly!
Douglas C.Improving the website for rental returns.
Mary H.Upon pickup the customer service representative in owosso was extremely rude, tried to over charge me even though I showed my receipt from uhaul on the rental reservation. I spent over an hour calling uhaul to get the squared away. Uhaul was great to deal with, owosso mini storage was horrible.
Shaun C.Very nice people. Very helpful.
kenneth M.Terrible time
DAVID RAY M.Make sure all your t's are crossed and I's are dotted. We had horrible experience.
SHAUNA MARIAN F.To not have your employees accused your renter of stealing things that they did not take or have in the first place just cause us a lot of issues and I will never run from you again or will I ever tell anybody to rent from you this was a really bad experience have a cop come at your house
JERRY LYNN B.We were supposed to pick up in East Lansing but were diverted 30 miles away to another location - this despite having reserved the truck ahead of time. Incredibly inconvenient. As we drove to the pickup location we passed a UHaul location in East Lansing that had the size truck we had rented.
Waverly G.I do not recommend calling UHaul to get your appointment. Call the actual place that you're picking up from. The lady at the 1-800-Uhaul dropped the ball and let the poor guy at the actual pick up location do all of the paperwork. NOT IMPRESSED! Took us about 45 minutes to get the truck
Gary L.The doors could be better and the area cleaner. The box to put your pin in could be placed better when going in and out of the storage area.
Jason B. | ReservaciónGood service was very happy with the way the uhaul was cleaned and smooth driving
HEATHER F. | Overall ExperienceGood, clean facility
ju;ia b. | Overall ExperienceGreat place, I will be back in spring.
Richard B. | Overall ExperienceCancelled before using and called facility who told me to contact U-Haul. I was then told facility had to be contacted directly using different unlisted number.
Scott H. | ReservaciónThis was my 1st storage unit so I don't really know how to compare it to others. However, I noticed it was very clean and more than sufficient for my belongings as well as easily accessible to me.
Patricia C. | ReservaciónEverything was great except for the fact that i was still charged for September when i canceled it on the first. I need that money for bills if there's any way i could get that back i appreciate it.
Timothy M. | Overall ExperienceThey did not clearly specify to the point that I understood that this is simply a parking space, instead of a garage like structure.
Privacy R. | First ImpressionsI was told I qualified for a free month but when I got there I was told they do not participate with that promotion and he was kind of rude.
Privacy R. | First ImpressionsStaff very friendly and went the extra mile to make accommodations for me. There is no lighting in any of the units and the lights on the complex don`t stay on.
Privacy R. | First ImpressionsFriendly staff and clean units.
Privacy R. | First ImpressionsStaff was friendly and helpful
Privacy R. | First Impressions