Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6,557 comentarios

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: 7 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: 7 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I thought the pick-up was easy, as I was backing the trailer in, a gentleman came out as said it was ok where I was. I shut off my truck, grabbed may paper work and before I got to the back of my truck, he had it almost all disconnected. He took the paperwork, said I was all paid, and I was on my way.

Jeffrey H. 
Clasificación:
5.0

The people were friendly and very courteous.

Terry B. 
Clasificación:
5.0

Who ever I locked my truck up from at 1pm Wednesday the 28 sept, was rude as hell. Made it a point to tell me there we absolutely no hand dollys and I would not be getting one with my order. He told me is I wanted one go the location down the road to get it. Whipped my truck around threw a bag of blankets in the back tossed me the keys, said nothing and just went back inside. Other than this staff members everyone else at this location is spot on customer service Driven. This guy just needs to go.

Adam B. 
Clasificación:
5.0

Friendly, helpful and efficient. Thanks again :)

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sumit G. 
Clasificación:
1.0

employees are very rude will not rent from them and haul as a company if this is who they allow to use the uhaul name they make the uhaul brand a bad name

Shaun V. 
Clasificación:
5.0

Great, fast, well priced.

DONNA B. 
Clasificación:
5.0

Easy to rent and drop back off.

Joseph W. 
Clasificación:
5.0

Quick, easy, no issues and great service from the gentleman working. My second time renting there and would absolutely go back.

Joel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mazin A. 
Clasificación:
4.0

The Covid scam is over, get rid of the stupid plexiglass at the desk. Also, please stop sending text messages (this office location is not responsible for such texts) about offers to tow a trailer from one destination to another if there is no follow up. I was hoping to knock @$430 off of my bill to haul a trailer, and I responded yes to the offer. No one called me back, nor messaged me.. I was really hoping to reduce the cost of the rental by doing so.

Christopher D. 
Clasificación:
5.0

Turn signal out. Tires low air. Cab dirty.

Julie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Always a great experience here!

john P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

pastor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richel C. 
Clasificación:
5.0

Very good service Kind and helpful employees

Dennis O. 
Clasificación:
2.0

The guy helping was rude. Felt like I was overcharged. Brought back the Uhaul at same gas level since barely drove it 20 miles. Got charged $20 for gas because he claimed it went down a notch. Overall, Uhaul is overly priced. We paid $30 for rental and additional charge of about $1.60 per mile. It used to be a flat rate for rental for the day.

Justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassie K. 
Clasificación:
5.0

Servicio al cliente de excelencia. I rent from this location frequently and Beth is always very helpful. This location has a large inventory of different vehicles and trailers.

Jimmie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
1.0

How a bureaucrat treats a customer

VACHAGAN B. 
Clasificación:
5.0

Give free blankets for use.

Ramon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlene B. 
Clasificación:
3.0

Although the two staff members on duty Sunday morning went about their duties efficiently, it seemed that they have no interest in positive interaction with customers. They couldn't even muster a greeting or a brief Thank You. Perhaps they don't like their jobs, or maybe they just don't like people in general. Very different experience than I've seen at this store in the past...or at other rental locations. Perhaps next time I'll go back to the store on Jefferson.

Thomas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Fast in - out and drop off. People are great!

Brian H. 
Clasificación:
5.0

Update all trucks to brand new trucks

Anthony E. 
Clasificación:
5.0

Nothing. It was pretty painless.

Gary T. 
Clasificación:
5.0

So glad they had one available!

Erin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
1.0

Got berated for five minutes because my Uber driver dropped turned in the wrong side. Check in process was very uncomfortable. Tried to charge me a second time even though i had paid and checked in online.

Dustin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen J. 
Clasificación:
5.0

Been my go to rental guys for years.

AARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

pablo M. 
Clasificación:
1.0

Asked for a newer truck becouse I had problems before with old ones I was givin a old gmc for 3 days when there was about 6 brand new fords that said rent me on windshield that you can tell we're not rented out gave me a dirty one power steering was hard to turn turn signal was flashing on left and breaks were squeaking to me had 190 thousand miles and wasn't in good shape the gentlemen could of gave me the new one and would be more safe and I wouldn't have a issue with power steering and exhaust sounded like had a leak sounded loud and also rear lock was to old hard to close and open Doesn't look like truck is inspected like the guy lied to me and told me it was when at a complete stop u need 3 people to turn wheel won't turn unless it moves next time give your customers safer trucks thanks

Rami Z. 
Clasificación:
3.0

Very nice riding newish Van wi 15000 miles on it. Very comfortable ride

david R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R. 
Clasificación:
3.0

Bad part is that I had to return the equipment to the same place of rental instead of closer uhaul.

jaime P. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L E. 
Clasificación:
5.0

Very helpful and polite employees!

Julia B. 
Clasificación:
5.0

Love The Service By The People inside and Fast Service. Too ,;(

ALFREDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick S. 
Clasificación:
5.0

The staff were very friendly! Thank you! Jill

Jill S. 
Clasificación:
3.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

Good customer service provided by Carlos TY!😊

JOHN B. 
Clasificación:
5.0

Staff and facilities are great!

Drew C. 
Clasificación:
1.0

The truck had many defects and they still rented it out to me the when I got to Southern California the guy wanted to argue with me over said defects

jonathan D. 
Clasificación:
3.0

Not sure if it was location issue or what but I was given a 2008 truck with 196k miles to travel over 1200 miles with a load share trailer. The truck check engine light came on the first leg of our trip and I had to call roadside to come look at it. I had to go over mountain passes with risk of no ABS. Roadside was great as well as everyone I spoke with in person or on phone. I had no issues with any employee to be clear. I just wasn't satisfied with how much I paid and the level of vehicle I was given.

Jared R. 
Clasificación:
5.0

Fix the air conditioning unit in the office. The staff that work this location are very informative, helpful, friendly and efficient. Hands down the best. We rent from this location all the time.

Brandon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn D. 
Clasificación:
5.0

That first time this location provided locks to lock the truck ,is safe to storage our stuff inside the truck thank you for business.

JERRY U. 
Clasificación:
4.0

This truck was not in the best shape. Air conditioning kept turning off randomly and it was really hot. The tow button kept turning itself on and I would have to shut it off. Fuel efficiency of this vehicle was unacceptable. I drove it for 40 miles total and it took 7 1/2 gallons to get it back to where it was when I got it. 40 dollars of gas to go 40 miles.

Jarrod L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bayron L. 
Clasificación:
3.0

You need to fix your gas gauge in your truck, it did not register until I drove about 10 miles which means I left you with about $70 over from when I picked up the truck. I've used you haul from any many years and I will now consider changing over to Penske

Wayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic C. 
Clasificación:
5.0

Nothing. It was really good. I always choose this location bc it's the best

KARL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
5.0

Both at pick up and drop off the employees are fast and friendly. Communicated well, explained things well and were lighting fast getting me and out.

edward B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric O. 
Clasificación:
5.0

No everything was smooth.

Caleb K. 
Clasificación:
5.0

Wonderful customer service thank you so much

Melissa S. 
Clasificación:
5.0

nothing. All was excellent and simple.

david T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward V. 
Clasificación:
4.0

It was confusing where you needed to go to get into the front office. Also leaving the lot was confssince trucks were blocking the view of the driveway. At night it would have been really hard to see.

Jennifer S. 
Clasificación:
4.0

The equipment was well clean but the truck needs to be serviced. Shocks and springs were horrible.

DAVID M. 
Clasificación:
5.0

Fantastic experience with this branch, had just what I needed to make the move. Reasonable cost as well

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYANN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

I always rent from this location. Very friendly and helpful staff and have never had an issue with anything at all!

Cassandra R. 
Clasificación:
5.0

Very quick drop off with very helpful staff.

Mike OR Brooke W. 
Clasificación:
1.0

The workers were very rude they need to be replaced.

Mariha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
1.0

The guy working the counter was rude and very disrespectful to me. The woman who helped me was nice but both of these people looked like they didn't want to be there, they need customer service training. You don't treat customers like this and expect to get good reviews.

shaun T. 
Clasificación:
5.0

Super helpful and super fast! Great job team.

DUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danial B. 
Clasificación:
5.0

Staff was very nice and helpful, the location is perfect with a large lot and multiple entry/exit points

Kent R. 
Clasificación:
2.0

Location workers exceptionally rude, unfriendly, and unhelpful. I will never rent from this location ever again. We drove the uhaul only 16 miles, then filled it up with gas, and they disputed us and charged us a service fee for gas. We even showed a receipt of gas put in. Horrible customer service. Left feeling slimy and taken advantage of.

Mark B. 
No se han enviado comentarios para esta ubicación.

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