Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6,216 reviews

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

April K. 
Rating:
4.0

Customer did not leave a comment.

KAY C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Store hours are 7am to 5pm. Store decided to close at 3:30pm which forced me to return the vehicle after hours. No notification was given about the store closing early. Staff is rude and don't seem happy to work there.

TREVOR E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Quick and convenient location. Representative was helpful and knowledgeable.

MANUEL M. 
Rating:
3.0

Kinetic break on car hauler did not function properly.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

The app is very clunky and it drives me nuts when it changes the location of the rental (and I drive past two locations). This location always handles business quickly and folks do a good job. Need to fill those potholes though coming into the lot!

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
2.0

The truck was leaking a lot of gas after filled up. It was dangerous and unnecessary waste on gas from the gas station to my home. The wait for the truck to be fixed had costed me labor fee and time. This experience was bad.

Kaiyin M. 
Rating:
5.0

Customer did not leave a comment.

ALISA A. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

The manager was fast and helpful even though it was so busy! He wrapped up 3 rentals in literally 5 minutes. Amazing service! Thank you!!

JUSTIN U. 
Rating:
5.0

Customer did not leave a comment.

WILSON P. 
Rating:
3.0

Driving on the freeway gas pouring out of gas tank. Round hole in the tank size of quarter. Obviously someone did it to syphon gas. Waited on hold for an hour and a half with road side assistants, they never picked up. Put duck tape on the gas tank and drove it to our destination praying the whole time that this ticking time bomb doesn't go off, very stressful. I would have to think people syphoning gas is a common issue and would be looked at before letting a customer drive off. I felt under the circumstances I should of been fulling refunded but only got a $100 off.

Robert M. 
Rating:
4.0

I always appreciate the fact that I can pick up the trailer at close of business the night before the day that I need to use it. I use the 6x9 trailer to carry a UTV and leave hours before the start of business.

Rick J. 
Rating:
5.0

Maybe just provide newer trucks?

Kevin L T. 
Rating:
5.0

I have alway had a pleasant experience at this location.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

NELS P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA O. 
Rating:
2.0

Customer did not leave a comment.

Alexandra L. 
Rating:
5.0

Garrett was amazing and helpful. Easy in and out.

MACIEJ M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Easy process and friendly customer service representatives

Michelle S. 
Rating:
1.0

The lot worker was early and ready to go. The guy with the keys driving the white Ford F150 registered in AZ was a jerk. He was 10 minutes late with 3 customers waiting and zero excuse or acknowledgement that he was delaying the customers. He wore sandals and used zero lot safety with his open toe gear. Demote or fire him, move the other guy up the ladder.

Dwayne P. 
Rating:
3.0

I received a phone call from UHaull just as I was pulling up to the original location that I had reserved my trailer and was informed that that location no longer had a trailer available. I was then redirected to a new location to pick up a trailer which was actually 2 towns over. It would have been great if I had received notification sooner so I could have allotted the time is was going to take me to get to the new location. Other than that, The actual trailer and rental process was great.

James B. 
Rating:
3.0

Checked my bill after thet charged it. They added a 20.00 fee for night time drop off which I was never told about. It apprears to be a made up charge. Other than that everything was good.

ANDREW C. 
Rating:
5.0

great service, in and out fast and easy

RICHARD K. 
Rating:
5.0

Great and easy experience. Equipment near new.

REBECCA B. 
Rating:
5.0

Fast friendly and clean

AARON H. 
Rating:
3.0

Customer did not leave a comment.

ANGELINA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The gentleman behind the counter made quite an impression on me. He was very warm and friendly while being professional and attentive. He set you apart from others yesterday.

RAYMOND P. 
Rating:
5.0

Easy rental and return at location. Friendly help, smooth transaction.

JAMES J. 
Rating:
5.0

I ended up getting the 5 by 9 instead of the 6 by 12 I hope they didn't charge me for the big one but I'm not sure I can't find that in that because I'm locked out of my account for some reason I can't get into my account on my phone sucks

STEPHEN A. 
Rating:
5.0

Keep up good equipment/trucks and or customer's satisfaction!!

Sergio B. 
Rating:
5.0

Customer did not leave a comment.

DUANE P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN A. 
Rating:
5.0

Donuts and lemonade on hot days Could be served to customers. And then on cold days donuts and hot chocolate or warm Apple cider would be nice to serve the customers

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
5.0

Disappointed only because they had to change my pick up location, that added more miles to my drive.

Cynthia G. 
Rating:
3.0

At Old Town Rentals in Temecula provide a well-lighted designated area for truck returns and a well lighted, clearly marked key drop (something like U-Haul Storage of Renton in Renton, Washington)

JOHN B. 
Rating:
5.0

The truck rental was seamless, AGAIN. Been renting from this location for years and have never been let down with all our rental needs. Thank you to all the Staff & Uhaul of OldTown Temecula

Michelle K. 
Rating:
1.0

What can you do? Apparently your not reading the comments from previous reviews. Did U Haul have the right equipment to get the job done? Yes. Clearly customer service is not the priority at this location.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
3.0

Check windshield wipers on rentals before you rent them out.

JANET A. 
Rating:
5.0

Customer did not leave a comment.

SAM S. 
Rating:
3.0

I disagree with the $20 service fee for after hours drop off that must be completed via the web??? Why??? Just a way for U-Haul to take more money!!! This never happened in the good old days. Oh, but U-Haul makes sure not to give a credit for returning a vehicle with more gas then required. Gone are the days of policies that put the customer first.

JACK H. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
4.0

This was a drop off point. The team at this location was great. I left my coffee cup in the cab and noticed it a day later. I went back to the location and they kept it and I was able to retrieve it. The coffee cup had an inscription on it and a gift from my daughters. Nicely done team. I was moving my daughter from Vancouver, WA to Temecula, CA. I don't expect having to use U-Haul in this location as I do not live in this area. dropped off the keys but no real check-out. Corporate needs to do a better job training their associates to inform the customers the online requirements. With the challenges in Vancouver I took a video of the vehicle and a picture of the mileage to cover the bases. U-Haul Corporate needs to do a better job of training with the associates so each customer understands the requirements of every rental.

MICHAEL L. 
Rating:
5.0

Nothing. Customer service was awesome and very friendly. Equipment was great

ERNIE C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Not always do customers remember to call your 1800 number after returning equipment. Whether office hour return or late hour return, so long as your equipment is returned and you see it in your yard early morning, it should be treated same. No extra charge.

EDWARD A. 
Rating:
5.0

Fast and courteous service!

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Attendant was alone and a bit overworked but handled himself well.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
4.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Easy pick up and drop off. The movers were awesome!

LORI H. 
Rating:
5.0

great experience

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA V. 
Rating:
1.0

The person that was in charge of this location was rude. I just had a problem with my contact-less procedure and he just wanted to charge me again. I had already paid the week prior and he wouldn't even look it up he just charged me again. Would NOT recommend!

MARK G. 
Rating:
4.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

They're local and easy to deal with!

KEITH A. 
Rating:
5.0

Nothing

FERRELL D. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
3.0

The trailer I rented was very old and beat up.

Wayne M. 
Rating:
5.0

Lady working yesterday is AWSOME on Sunday sept 26 -is differently a keeper ❤️👍👍👍

SIDNEY H. 
Rating:
5.0

Jon and beth to care of me quite adequately. Very competent and professional.

WALTER A. 
Rating:
5.0

I had a simple issue with my truck and the staff was quick to take care of me and get me back on the road and finish my move.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

JAZA D. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
5.0

Good customer service

KAREN S. 
Rating:
5.0

Everyone that I dealt with at uhaul where fantastic.

MICHAEL G. 
Rating:
5.0

The entire experience with U-Haul at this location exceeded my expectations. Thanks

Gary N. 
Rating:
5.0

Beth is great! very helpful and pleasant. Professional.

BASMAN S. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Annie E. 
Rating:
1.0

My truck was not working the way it should. It died after almost every time . No lights were left on or anything and it still did not turn on. Has to jump start many time to get moving again. Horrible experience

Claudio C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
2.0

On pick up entered my correct address in contract and after return the receipt was emailed with incorrect address.

MIKE A. 
Rating:
4.0

Customer did not leave a comment.

RODNEY R. 
Rating:
4.0

Customer did not leave a comment.

ANDREI K. 
Rating:
5.0

Customer did not leave a comment.

JON P. 
Rating:
5.0

the manager forget her name is always fantastic. great service and great attitude!

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Great service!

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Pick up was easy and very friendly staff. They had everything ready and we were in and out quickly.

MICHAEL G. 
Rating:
5.0

Everything was good!

Pete C. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
No reviews have been submitted for this location.

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