Customer Reviews for Odenville Discount Store
(Distribuidor de U-Haul del vecindario)

155 comentarios

13518 US 411   Odenville, AL 35120

(205) 629-0380

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 629-0380

13518 US 411
Odenville, AL 35120

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

They added the savemove to my charges even though I opted out on it

JoAnn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie C. 
Clasificación:
1.0

It took over 45 minutes for my initial pick up. The cashier was unhelpful and kept asking me to move to the side so she could help other customers. She blew through all the instructions and just told us to hook it up and take pictures. She was unhelpful through out the entire process. When we returned the trailer the cashier told us we would have to wait because it was almost shift change and then continued to help other customers while we stood to the side again. It took almost 40 minutes to complete the drop off.

Ryan H. 
Clasificación:
5.0

My usual broke down several times. And it was best to pieces. It had to be towed away! But road side assistance was amazing to deal with.

Thea C. 
Clasificación:
1.0

The parking lot has great big holes really rough. I had two helpers with me we parked where the U-Haul trucks was parked we left was 30 miles from pickup point when I received a phone call that if I didn't come move our vehicles that they were going to be towed. I was informed in a very rude way I'm assuming by the owner that U-Haul did not own that property that they leased it and then he wanted to charge me for parking. I will never Grace the doors again. I'm sure U-Haul doesn't want their customers being treated like this.

JEFFERY R. 
Clasificación:
3.0

our truck was down sized from 26' to 20' without us ever being told, so we did not know until moment of pickup. This was a terrible inconvenience and when we called customer service for help we were sent back and forth between many people and it took at least 30-45min if not more to actually get any help.

Brad H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW Z. 
Clasificación:
1.0

Customer service at this location is terrible. Staff refused to walk out to truck and made me walk back out and take pictures of mileage, fuel level, and cleanliness on my personal phone to show to them so they didn't have to walk outside. They also made me bring in the dolly that was in the truck when I picked it up. They also made me take it to the back of the store in an employee only area to place it with the other dollys. Both employees of the store were also very rude and confrontational when I made a comment about doing their job. I will never use this location again and furthermore will never purchase anything from this store.

Micah S. 
Clasificación:
5.0

The entire experience was very smooth and professional....and the people professional, kind and respectful

Bobby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
1.0

Have some one else besides the cashier to handle the reservation verification. Or have the the reservation completed before arriving to location. Also mentioned to customers the U-haul app. As an option to consider.

Guamer D. 
Clasificación:
1.0

This service center “does not like dealing with Uhaul”. The checkout and checkin process was long and slow.

Tiana K. 
Clasificación:
3.0

They should have a uhaul rep to handle the rental. The cashier was very busy and I had to wait while she checked out customers and finished a cigarette order that had a time it had to be done by, therefore making me wait.

Barbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dericote P. 
Clasificación:
3.0

El cliente no dejó un comentario.

RALPH B. 
Clasificación:
2.0

Better customer service and general UHAUL rental knowledge.

JW B. 
Clasificación:
2.0

Even after checking in online, payment loaded, license loaded, it took more than :30 minutes to get equipment. I had to provide license again, additional contact too. I had just rented a couple weeks previously and had none of this. I know the rep was just following prompts, but need to require a computer and not just a phone for check-ins.

john A. 
Clasificación:
5.0

Nada

Pamela H. 
Clasificación:
1.0

This was the worst experience we have ever had moving. Very disappointed with the whole experience and will never use Uhaul again.

BROOKLYN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOMER D. 
Clasificación:
3.0

My reservation had gotten sent to the wrong location, but the local U-Haul rep got it straightened out with only a relatively short delay and I was on my way.

Alan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARBY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VILERA M. 
Clasificación:
5.0

I had initially requested on-line rental of a 5x8 cargo trailer. I was contacted by Uhaul several days before my scheduled pick-up. Told the 5x8 would not be available at my desired time & pick-up location. Uhaul requested I change my reservation to a 6x12 trailer at same rental rate as 5x8. I did this. However, when arrived at pick-up location, a 5x8 trailer, which I initially requested, was available. However, when attempted to edit reservation on-line back to a 5x8 the Uhaul app made it impossible. App was trying to direct me to make a new reservation for the 5x8 then leaving me with 2 reservations for that day of both a 5x8 and 6x12 trailer rental!! Tried Uhaul by phone to change back to my initial reservation and told 40 minute wait to speak to anyone. Did receive call back from Uhaul. However, the attendant at pick location was the one who's finally able to help me out so I didn't have to waste any more time trying to contact Uhaul. EXTREMELY frustrating as a customer, especially as it was Uhaul who directed me to make change initially.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAIGE L. 
Clasificación:
2.0

It took 30 minutes to get the keys for the uhaul. The lady was new and didn't know what to do.

Kyle L. 
Clasificación:
4.0

We used the moving app that haul recommends. Not good. Called two days in advance and no one showed. Had to reschedule and it cost us an extra day in rental. Not good and do not recommend

JERRY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy D. 
Clasificación:
2.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
2.0

The employees here were not trained at all on how to process a uhaul reservation and I was at this location for and hour and a half. Wasn't shown which vehicle was mine and had to guess which one was mine. Didnt have any of the pads that I had put on my reservation and had to go back inside to get the dolly I put in my reservation. The lady whole help me was quite rude to the untrained employee.

April C. 
Clasificación:
2.0

El cliente no dejó un comentario.

john M. 
Clasificación:
2.0

Slow service and not very helpful

Jonathan L. 
Clasificación:
3.0

A Uhaul sign would be nice, this drop off was in a gravel lot of a discount store/gas station. Was a bit skeptical of where to park.

KATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesenia B. 
Clasificación:
3.0

Get a Uhaul office out there. Quit making small businesses do your work for you. Those gas station employees don't even get extra compensation for uhaul rentals. The iPad system sucks and it's slow.

Michael F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

I have rented and returned here several times and they have always been perfect! I will continue to do business with them!

Anna T. 
Clasificación:
1.0

I asked for and selected the 15 foot truck. I only had to go 10miles with a couch and bed. There was a 15 foot truck there but my phone wouldn't load so the store owner went in the account I created for me and changed my order to the 26 foot truck without my knowledge which costed me $40 more. I didn't realize it at the time till the store clerk gave me the keys and it didn't work for the smaller truck. Went back in and said I payed for the small one the clerk said ‘these are the keys my boss said to give you' so I figured maybe something was wrong with the smaller one but it'd be the same price. After we loaded my furniture I got an email stating I was being charged $73.11 they would fix it when I went back the small truck was rented out to someone else. They could've let me know from the start and I wouldn't have gotten it bc I didn't have that much to spend. Will never go back and will let everyone know how shitty this place is.

Megan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON M. 
Clasificación:
5.0

The representatives were awesome and went above and beyond when I needed help and support.

CLIFFORD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
3.0

While this location was a huge step up from where I got the UHAUL in the first place, it was still not a clean or inviting setting. The staff was helpful but not friendly. You could tell my presence was an inconvenience to their day.

Molly A. 
Clasificación:
5.0

Nothing!!

Antonio M. 
Clasificación:
2.0

I traveled less than 80 miles and paid $137.70 in addition a $41.40 fee for returning a truck an hour late after being told I could drop off at the location. The fees were above unusual and customer service after many calls told me I would get a refund for the extra day charge. I've used U haul many times as being a travel nurse and it's bad business to lose a customer over $41.40. You can improve for the next customer by being upfront about specific drop off locations and fees

MEOSHI C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antonio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
2.0

Truck was dirty took. Along time no dolly

Jacqueline J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Troy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

quentim S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
1.0

Got there to pick up truck and the lady working did not know how to do th U Haul paper work so I had to wait a hour to get my truck. Same way when I brought it back. Not happy with the service

Robert W. 
Clasificación:
4.0

The U-Haul that's hooked to the store at Odenville discount .the cashier don't know nothing about what to do when a person comes to pick it up,a U haul. she has to call her boss they need to be more up-to-date know what they're doing and be able to help the customer which without making a bunch of phone calls to find out the information for you. But overall they did go out of their way to help me and the boss on the phone did help a lot.

Deborah D. 
Clasificación:
4.0

The only issue I had was with the reservation, I called several days in advance and was told the cost for my rental would be $103.00, when I picked up the trailer I was charged $154.00. Did not have time to dispute before leaving.

Dennis L. 
Clasificación:
2.0

It took over an hour for the person to get me serviced. The problem was only one person in the location and she was always starting and stopping the process by waiting on other customers buying beer and cigs

MAX S. 
Clasificación:
1.0

Train the employees! Also fix your online systems. It took over an hour due to having to wait for the employee to load the Beer cooler and take out the trash. The location was also a 1.5 hour round trip from my home

Joe B. 
Clasificación:
1.0

As a drop off and pick up location, the gas station attendant prioritizes every customer above the uhaul customer. It doesn't matter how long you have to wait, you must hold behind any other person that comes in the door. This can make for a long wait time, as each new person that comes in the door is a priority above you.

Jon J. 
Clasificación:
4.0

N/C

marylin G. 
Clasificación:
1.0

I felt like I was bothering the employees by doing business with them. They were rude and very UNhelpful. I am having second thoughts of even using uhaul ever again if this is how I will be treated by trying to use your product. I even heard one employee say they wanted to find another job so they didn't ever have to work with uhaul again. This was about as sorry of service I have ever seen. I was told if I didn't park the truck in the proper location I would be charged $50 extra for parking in the wrong place. Of course no one came out and showed me where to park. I parked the truck in the spot I picked it up from so I better not be charged extra. I would rate the product and service lower but you did not offer a way to pick zero.

Mary T. 
Clasificación:
3.0

There was confusion on how much it was and I already had done it online. Got two bags of furniture protectors one was open and I did not pull them out and count the way he counted it looked like it had six but only three was in it. There know way of folding and getting them back in bag right need to find a better way of renting them Other than that U-Haul trailer was great as always

JOSEPH A. 
Clasificación:
5.0

The blinkers and break lights did not work.

Donald S. 
Clasificación:
3.0

Wasn't sure which lot to park the truck.

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
4.0

First, uhaul corporate customer service is a fucking joke. Second, most of the call center people are a fucking joke. Third, the lady at the odenville gas station is a fucking joke. Fourth, the drop off people were great!!!

Eric D. 
Clasificación:
3.0

Was told by attendant that if I did not back the vehicle in, I would be charged an additional fifty dollars. Otherwise, the customer service was great.

jesse M. 
Clasificación:
3.0

The rental truck and process was exceptional, but the pickup and return of the key took a long timeâ€" over an hour wait to return the key and receive confirmation. Staff was very kind.

Katlyn N. 
Clasificación:
3.0

The store wasn't very well maintained...older location that wasn't as clean appearing as I would have preferred, particularly with the current covid-19 environment. The store clerk was nice enough and seemed knowledgeable of how to complete the transaction.

Charles G. 
Clasificación:
3.0

They only had one person doing the uhaul and the convenience store. It took forever. They really needed another person there.

Sarah Y. 
Clasificación:
1.0

The lady at the store was very rude with us, and ask us to wait like 10 min. Even tho bo body else was in store, then it cost me $259.00 for just a one day rental then when I retured it just one hour late I was charged for a second d day and took almost an hour to get it dropped off...I wouldn't refer Odenville discount store to anyone for a u haul rental.

Steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clint G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
3.0

You sent us out to the most inconvenient location after not telling us our reservation got moved. You guys are ridiculous. You overwhelmed a poor attendant to the point it took us an hour and a half to get our truck. There were people before us and I could hear your rep being a total jerk on the phone.

Ryan K. 
Clasificación:
1.0

It took over an hour and a half to get the rental agreement complete. The system was suposively down. The lady at the location was helpful and nice but UHauls system is horrible. She tried calling the uhaul rep for the store and he wouldn't answer or call back. Absolutely ridiculous it took so long and then by the time I got to my house, my help had left. Doubtful I ever rent from UHaul ever again.

Jeremy J. 
Clasificación:
1.0

Check in and out was ridiculous

Phillip D. 
Clasificación:
1.0

Train employee to use software. If kept at this location, there needs to be another employee. Everytime someone came in the gas station she stopped what she was doing and worked with them. It took over an hour to pick the truck up and 45 minutes to drop off. Never will use this location again and I will make sure anyone who asks me about where to get one knows not to use them.

Amanda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher I. 
Clasificación:
2.0

Explain why $29.99 rentals becomes $180. Your process is a scam.

Robert G. 
Clasificación:
5.0

Very friendly people @ this location. I would not recommend Uhaul mainly because of the extremely poor service in Dothan & the vehicles are gas guzzlers. In my opinion, Uhaul needs to update / upgrade to much more efficient diesel powered equipment.

robin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bobby B. 
Clasificación:
1.0

Rep was more worried about helping other guest than dealing with rentals. Had customers returning vehicles parking and chalking their own trailers. Had other guest skipping customers returning uhaul equipment and setting uhaul services to the side.

Robert M. 
Clasificación:
1.0

Refused to give us U-Haul because the worker was tired. She said to go away and come back In 15m because She needed a break. Then we came back and she let 20+ customers in front of us so they could buy cigarettes. She said that she had been working 11h and couldn't handle U-Haul because she already did 5 that day. Also said the other customers were more important to jump in front of us because the store sales are first priority. We waited over an hour and a half and had people keep getting in front of us. The truck was nasty had dirt inside and also left over pizza boxes. Gross!! Don't know if we will go with U-Haul in the future; this is probably the 5th time we've rented a truck and worst experience.Finally another worker came to the store and neither of the two knew how to work the U-Haul website so I had to assist with their iPad (which was dead and had to be put on charge as well as they had the iPad upside down.) totally incompetent.

Killian C. 
Clasificación:
1.0

The two women, especially the one coming on, were sassy and condescending. I will never deal with these folks again. Never...

MARC W. 
Clasificación:
1.0

Gas gauge would not work while I was adding fuel. Swicthed the ignition on and off several times while pumping but needle didn't move. When I finally got a reading, I discovered that I had pumped $40 more than I was required to. When I spoke to the customer service representative, I was told that I probably would not be refunded for the extra fuel. Check in to pick up the truck took one and one half hours

Mark G. 
Clasificación:
4.0

Truck ac didn't work ( very hot ) would not do this again!

Allan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
2.0

More associates at that location needed. One girl was having to bounce between leasing the truck to me and constant store customers coming in for cigarettes and beer. I was waiting for my truck for one hour and this threw me behind on my interstate move.

garry B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

Only one attendant on duty, but she did an adequate job of balancing other customers with getting my rental handled.

David C. 
Clasificación:
3.0

I don't understand why the 6" x 12" Enclosed Box Trailer does not have a tongue jack on it. does U-HAUL not realize that it takes two people to lift the tongue on and off the hitch ball?

Paul W. 
Clasificación:
1.0

no one to help mount the trailer truck and that was just the beginning of the troubles I had with uhaul corporate.

HAROLD P. 
Clasificación:
5.0

great service friendly

Joyce P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erick F. 
Clasificación:
2.0

When I tried to return the truck, the uhaul system could not find my name or order number. The attendant was very nice and helpful, calling U-Haul and her rep. The rep took care of it for me later that night, but the U-Haul system was less than adequate in my experience.

Amber B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba