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Bob J
Customer Reviews for Nicks's Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile check out was pretty slow but overall u haul is the best
Christopher PUhaul is the best
Maltine AIt was my first time using the truck share and it was not as easy as I would have hoped. Also, the truck I rented only had a half tank of gas.
Teresa SWas an easy transaction. No issues
Natalie HNever rented a U-Haul before but the person that you all help me and I appreciate it I love their help thank you
DAVID RI didn’t interact with anyone at this location.
Todd BThe receptionist was very professional and polite...
Eric BBetter stock of moving equipment or items and maybe a few ford vans
DEREK GExcellent as always!
Kendall Hgreat customer service when i had a question. moving took a little longer than expected so i got an extension with no hassle!
amanda mHours of operation are not ideal for uhaul rentals. Was able to do mobli return once we could find the place. Extremely difficult to find especially with a 26 foot uhaul. 😕 if I was more familiar with the area I would have gone with the 3 I seen plain out in the open and easy to get to. Live and learn.
Denice Cgood
Nash AEverything was real good, in and out.
DALE SI don't know of anything. It was just too easy and was perfect for our needs.
Steve SVery helpful people
Brian DVery friendly and fast.
Dennis ZN/a
Chet MStaff was super helpful and cheerful!
ED WDemolition and run business out a Forman trailer. The truck sounds like it wanted to explode pretty sure someone tried cutting catalytic converters off again(they were rewelded) the exhaust actually sounded like it had bearings rolling around inside (so loud, acceleration from stop was loudest.) I just was not satisfied with it considering we dropped so much money going state to state. And we returned with more than the gas we were left. And a day earlier. I bet there will be no refunds for that
Clayton HWe arrived just before closing and had broken a piece of glass. They were kind to let us use their broom and dustpan to sweep the truck. They were extremely helpful to us even though it was their closing time. After we arrived home, we realized that a jacket was left in the truck and called to check about it and they said yes, they were holding it for us and they also found his back brace between the seats. We are thankful that we encountered such helpful and honest people at Nick's Auto. A+ all the way.
LUANN GSelf-check-in is confusing. The customer is asked to scan the label of the product. That did not work.
Monica LI did an online rental with a reservation it took 3 hrs to get the truck because someone put my date of birth wrong then took another hr to log in and go over truck then got on the highway and couldn't control half the time the steering was bad and the breaks were bad
Thomas LLocation is excellent. Dealing with online scheduling/dispatch was far from a pleasant experience. Zero recognition that by moving my pickup location it was going to make me drive an extra 65-70 miles to pickup and drop off vs where i reserved the trailer. At $3.50/gal and 17mpg it was unplanned, unexpected, and way more than i was anticipating.
scott mSun visor missing and holes in passenger seat. With mobile check-in, these areas are not really addressed resulting in the potential for a cust to be unfairly charged for damage they did not do. Luckily, my rental site was aware of these things...
jill oThis location was not at fault, however the fact that U-Haul confirmed reservations for trucks that were not really available was ridiculous. I could have saved at least $800 for keeping my booking for a Saturday pick-up (how I ended up actually moving), versus booking on a Friday pick-up (what we chose to switch to). I reserved my truck a month in advance and made plans around the truck pick-up/move-out date like most families do. The Friday pick-up never happened because the truck was never returned on time and they didn’t have a back-up truck to be ready for me or anyone (no inventory in area). I was only offered the $50 guarantee deposit and $100 off of the truck, which in my opinion was a drop in the bucket for a priceless inconvenience which caused my family to scrap plans with family, friends and pull double duty to move out of the house we were supposed to move out on a day earlier. I could only imagine how many people were in our position only. In my opinion, because of U-Haul over booking trucks. U-Haul need to manage their inventory better and stop at the truck limit plus 1 back-up in case something goes wrong with the truck that was reserved for the family. The truck should just not be counted to be reserved if it’s not in a lot ready to go.
Jay MCargo trailer needed swept out. Overhead door hard to operate; needs lubrication on rollers, notified agent. Rental pickup location was changed by U-Haul. Limited service hours at new pickup location.
Herbert MAlways extra charges no matter what!!! Uhaul needs to be included in a class action. I know it's not just me getting hit extra every time !!!! Filing a complaint with everyone I can against Uhaul practices.
Victoria LGood
RODOLPH PIt was a simple and fast transaction picking up and dropping off the trailer we chose. Thanks, guys, keep up the great service!
John MHad to drop off after hours. Nothing in the uhaul website said a word about any fee for dropping off after hours. The drop off location had uhaul equipment on two separate sides of concrete parking dividers. It was not clear where the truck was to be dropped off. Online return required me to take and submit pictures of everything I had just taken a video of for my personal records of the truck's condition. That's fine. Just very time consuming. Finished the online return, went to drop the key in the drop box, and the drop box itself was the first and only place that I saw a 20.00 after hours fee would apply. And the key wouldn't even fit into their drop slot without forcing it. I'm SURE that the scratches on the key will be used against me as well to try to nickel and dime my move
Jason LMobile check in was problematic. Had to go into the store. The store took care of me.
Craig HI did check-in by the app on my phone. It was very easy. Check-out on the other hand was not. The app would not recognize my picture of the odometer and fuel reading. I am SOO glad I returned the truck during business hours. The woman at the desk was very helpful in getting me checked in.
BRYAN JThis location was closed when I dropped of the vehicle. The online app would not let me upload my dashboard picture so I could not finish the online vehicle return. This was a very frustrating experience.
Mark SBreaks acted not able to stop good
april fStaff was very friendly and helpful.
Charles NThe app process for 24/7 pick could be improved.
Jessica NI arrived right after the office closed. I inspected the truck and then dropped the key in the box. I, of course, couldn't get the app to work again. The next morning I was changed an overnight fee. I dropped the vehicle off in the time frame I was supposed to and then dropped the key as I was supposed to. They had to do nothing, but I was charged a ridiculous fee anyway. I have called them twice in the past 3 days and no return call. They just charge my card, and don't respond. Rip off.
Trent MMore inventory, returned the truck 6 minutes late and was charged $20
David RDriving a 26” truck through downtown Springfield wasn’t super easy but we made it work.
COURTNEY GMore parking lot lighting for 24/7 pick-up. My truck smelled like cigarette smoke in the cab. Staff person I spoke with was very professional and helpful so a day time pick up may be best option.
Jason KGreat place lady I dealt with friendly and efficient
KENNETH BThe location was not terrible, but the u-haul was the worst I've ever rented. I have rented u-hauls on many occasions for many reasons, but this was by far the worst. The truck itself smelled strongly of cigarettes' (which is not terrible, and could be overlooked) but the maintenance itself was borderline unsafe. The truck did not go over 50, the cab felt almost disconnected from the haul ( even when empty) and the trip was terrifying. I love the company but this was disappointing to say the least.
Lonya POverall experience with Nicks was great. U-Haul , not so much. I ordered a trailer 1 week in advance, to pick up locally in Urbana Ohio and the notification said I would receive a call. Never did. Went to my local dealer to pick up my ordered trailer , only to find they didn't have one. So making a reservation was a waste of my time
David B