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Grace F
Customer Reviews for Nicks Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were VERY fortunate that the owner of Nicks Auto Repair arrived soon after us. We could NOT get the app to approve our reservation and give us our lockbox code. We waited 10 minutes with no success. It kept saying "waiting for approval". Then Nick arrived and processed our reservation. He was great!! But U-Haul was awful. I would not use your services again for fear that I would not be able to access my reservation. BIG FAIL!!!! And BTW, there was someone else there at the same time and he could not access his reservation either. So it wasn't my fault. Thank you.
David SHuge crack in windshield and dried mud throughout the interior driver and passenger sides. Also, not much gas in vehicle and was not sure I would make it to downtown Denver to Boulder but luckily it was fine. Just made me nervous and not a good exp when renting a vehicle to drive to another town
Nahla WThe app and automated check process was extremely hard to use with instructions that were unclear
Andrew KThe service was great and the people were very knowledgeable so all of my questions were answered.
RACHEL MThe truck was in great shape and ready to go for the 1400 mile trip.
Michael RNO Real Person there to Process us in. Had to use APP. Location locator and Bar-Code at door did not work on my Android smartphone. Had to use daughter's Iphone. DId not like the use of the APP to CHECK IN. Would rather a Real Person!!
Dolores MThe gentleman was very polite.
Julia RWell. You say, use the app for faster service. It took me 1hr 15mins to get my truck because your app was down and even then it was not very intuitive. My truck did not even come with everything i ordered, blankets and dolly but you sure tried to charge me for them even though I told the associate on the phone that they were not there and not to charge me. I was on the phone on hold for 30 mins and then another 30 to get the truck. We only had one day and certain time to move so this pushed us back an hour n half with guys waiting. It was all very frustrating. When I asked the associate on the phone to credit us this time she didn't even give me the courtesy of crediting the whole time it took. Only one hour. If it were my customer service dept and my app was down I would have given at least an hour extra for good customer service. I don't like using your app and doing all your work from a customer perspective. The last two times I have rented from you we have had some kind of fiasco. I will not be renting from you again and as a real estate agent I will direct my clients elsewhere as well. I'm sure this will fall on def ears and feel like I'm probably writing this for nothing. Signed, Unsatisfied Customer.
nicole dNothing I can think of; everything was just fine.
john dThe floor of the van's cargo area could have been cleaner. There was a spilled fluid and dirt on the cargo mat. Otherwise, this was a great experience and I will be renting from Nicks Auto Repair again.
Jon VThe price is affordable!!
sonam sThe truck functioned as needed. The locks to get the keys are extremely filthy. There's some sort of black and brown residue all over them. It's quite disgusting. The Uhaul I got was muddy inside. The app also kept making me restart the pickup and return about 4 times.
Itzayana PThere was no one there and it was more than 25 miles from where I needed the truck. I passed multiple uhaul places to get to the pick up point. Very very inconvenient.
Darrell BGood
Jeremy BMy experience was very good, doesn't need improvement
PATRICK BFantastic customer service at pick up, drop off, and in between, easy to reserve (and peace of mind they would have the truck on site), and great price- no complaints at all!
Becky FPhone app pick up was somewhat frustrating. I thought i read through all the paper work the night before, but then had a lot to read through on the day of pickup. The information in the long document on the app was important and useful, but maybe shorten it to necessary bullet points so people will be more likely to read it. Also, uploading all the pictures used a lot of my phone data, and I had poor reception. Any way we could have Wi-Fi on site that would route the app through? Lastly, I tried to send someone a text in the middle of verifying for damage and somehow got an error message and lost the process in the app.
Ryan SThe pickup and delivery processes were both bad. The app doesn't work well and is buggy, and is unable to access location (despite being given location permissions). I spent a long time waiting for the app at both pick up and dropoff. The key lockbox was not clear on how to unlock, and the video in the app was for a different type of lock than the one I had. I ordered moving blankets, but they were not provided. While I got a refund for the cost, that didn't help me when I wanted moving blankets and didn't have them.
Brent Nthe chec-in process for a Share-Truck is confusing and poorly communicated before the check-in period. I had to find 2 people to be available by phone to verify as I waited in the rain at the pick-up location for my Share-Truck, which is one of the mandatory steps when checkin-in. It took me close to an hour to finally find 2 people who were by their phone in order for a UHaul rep to contact them. Surely you can find a better system than this.
Dan KThe app did not work when returning the rental. It could not get my location even though it had the location permission. I had to wait 30 minutes trying to get it to work and eventually had to contact customer care to close out the rental return. This step could be improved for after-hours return.
Ashutosh GIt was very easy to pick up, lots of available vehicles and friendly service!
Jill MCabin was pretty dirty/dusty. Definitely hadn't been cleaned in a long time. Wasn't horrible but wasn't very clean.
Christopher RVery friendly and helpful!
Laura AI had to go to another location ro get my dolly but besides that, excellent service.
Charlene DThey were so helpful and kind. We went over our allotted time and they were very responsive and reassuring! Absolutely will recommend to friends!
Elizabeth FEverything was excellent. Door rails/rollers opened smoother than any other box truck I’ve ever used.
John EThe contactless pick up and drop off was an extremely inconvenient experience, I will not be going to a location that only does their U-Haul service this way again. The technology behind the process was poor and if contactless is supposed to be more convenient it shouldn’t take me 45 minutes to get the keys to the vehicle.
Darcy Wfirst time i ever rented from these people the furiture dolly was 1/4 the size and charged me for what you guys charge. no wonder they got a new one. they have been scamming their customers this whole time. i just thought the dolllys you provided were horrible. buncha scum bags over their
Michael DRenting the truck from Nick’s was fast, easy, and convenient. Everyone was friendly which made moving in a hot day a little more tolerable.
Laura FNick was awesome! Nick was friendly and very professional. The whole rental process from pickup to return was quick and efficient. Even parking to pick up the van was easy since I pulled up and just parked on the main road. I definitely recommend this rental location.
Christopher OWet easy pick up and drop off process.
Susan GPick up was simple! And wee we’re able to drop off after hours. The van was clean and drive well.
diane pEverything was great! Thanks!
Lori WDropping off keys after hours was a real OVERDONE process. We had to take over 10 pictures and verify all the equipment. It took quite a bit of effort and time. This is a good location and people were great and on time and had reservation - all correct. Won't go with Haul again because of the drop off process.
Judith FNo problem here. These were great. Walked in with our contract and they immediately said we could drop the truck and off we went. Easy.
john cNicks Auto Repair is awesome!
David GAgain, an excellent experience. Highly recommend
Scott KVery simple. Convenient. No hassles—so much easier than renting a car!
Pamela EWonderful folk. Great fast service!
PHILIP BVery kind gentleman
Diane SThe staff at Nick's Auto Repair were kind and helpful. I would not hesitate to rent from them again.
Gail KA lousy experience. The app was faulty, and I had to do all the administrative work, but didn't get paid. I saw the experience as a tremendous reduction in service.
William KKeep making a difference > Thank You
raymond rFriendly and helpful staff!
G TNick was great to work, with and he made the rental process easy & quick!
Shelley HBest rental experience I’ve ever had
JESSE PNick's is the best.
Beth RI could not figure out how to check-in remotely euros waiting for the attendant to help.
Mike AUser Interface is terrible. Could be ten steps simpler.
JUSTIN LAs always, everything went perfect
Marvin BThis location was very sketchy when I went to pick up the Uhaul on Saturday. There was a person (presumably on drugs) walking around the lot muttering to himself and when he saw me he started to yell at me and scream profanities at me. It was very distressing and I felt very very unsafe there as a lone, young female. I wasn't able to get out of the Uhaul truck and ensure that all of the equipment I ordered was in the back when I was checking-in because of this crazy person yelling at me. Because of this, I did not realize they didn't provide me with the moving blankets I ordered. I will never go to this location again
Kate R