Customer Reviews for North Atlanta Communications Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

The service person at this location demonstrated extremely poor customer service and professionalism. After forty years of doing business with UHaul, this encounter left a damaging impression. The communication with the UHAUL representative at the Georgia location was reprehensible. Unfortunately, choose a different provider for my next move.

Rating:

3.0

Samantha was very cordial, helpful, and professional - among the best I've dealt with. However, the location lacked the full service, and expanded hours that might have worked better for me. This is essentially a mobile phone vendor that happens to serve as a rental agent. The return process that was totally dependent on my proficiency with your app was difficult especially because the store didn't open for two hours after I had to return the equipment. It was my first experience with the app, and the availability of an Internet connectivity outside on a chilly morning made this less than the enjoyable experience I've always had with U-Haul. Too many pictures to upload to meet your requirements because the human agent was totally removed from the process.

Rating:

5.0

Great customer service by everyone at this location. Easy process in picking up truck and had no problems with truck while in use. Will come back to this location next time I need a truck.

Rating:

1.0

Alondra and management are not professional. They’re crooks and will fraudulently charge you. The uhaul they rented me was so bad my lg dryer door broke! They marked the gas in the wrong spot and as I did my walk thru I brought it to alondra’s attention. She said I would still have to put it where the contract says it is even though she also said that it wasn’t at the mark the contract said the gas was. They charged me 2 additional miles even though I have proof it’s2 miles less. So much happened it would literally be like I’m writing a 5page essay so long story short DO NOT RENT FROM HERE!

Rating:

1.0

Tell the manager to stop lying about the gas and the miles in the truck that people use

Rating:

1.0

Needed alignment. Didn't accept debit card for cargo van so had to take box truck. Needs maintenance. Bad noises/pulls to right.

Rating:

5.0

Best location in the area, I always prefer this location to everyone, best service with a great smile, better than the Jimmie Carter location, thank you for providing the best service in the neighborhood

Rating:

1.0

the truck was so dirty and many damaged around it, inside warning lights are on all the time, big safety issue

Rating:

1.0

Lights didn't work broken wires flat tires no one was there to help hook up

Rating:

4.0

Didn't like this location for the fact they had music blasting right by the entrance. The trucks blinker light was out on one side.. Upon returning the vehicle which was scheduled for 24 hours, actually got returned in less than 5 hours. I get a call the next morning by some female employee who thought it was a great idea to call me & accuse me of not returning the vehicle. I've never in my life had anyone from uhaul call me & tell me that I have not returned the vehicle. Had this little girl actually done her job, she would have realized that what lever key she was looking for was right in front of her face the entire time. It pissede off that this girl called me, accused me & in the sea breath say "ohh I found them" never mind, bye", was the absolute rudest & unprofessional thing I've ever had to experience. She hangs up the phone without even attempting to apologize for what she just called & accused me of. Clearly yall let anybody work for uhaul

Rating:

5.0

Staff was very friendly, and professional. Smooth process from beginning to end. Highly recommended!

Rating:

1.0

My first reservation did not have my truck or dolly. I was sent to another location where they had the truck but no dolly. I had to go to yet a third location to get the dolly. I know things happen but you show know what I need and make sure I'm in the right place that has what I need.

Rating:

5.0

Nothing at all, everything is perfect 👌 Thanks alot

Rating:

2.0

Pésimo

Rating:

5.0

You met our needs. You were so helpful. There needs to be a way that the U-Haul trailer could be dropped off at another U-Haul place instead of having to drive it back to the original place of rental. Especially when you live over 100 miles away from the rental location.

Rating:

5.0

No fuel, gas cap missing. Air conditioner did not work. Workers should check vehicle before renting to a customer.

Rating:

5.0

Van need it oil change, and the rear tire was very low on dpi air pressure

Rating:

5.0

Great experience. Fast and professional. Truck was in great condition.

Rating:

1.0

Hour don’t match what reservation said.

Rating:

1.0

u-haul was leaking and lock was broken. The u-haul itself was completely worn down and barely drove. Rain got into my u-haul and ruined my couch. I was charged for two days. Terrible experience

Rating:

5.0

Excellent service, thank you!

Rating:

1.0

Basically said I stole the truck after I returned it at 1550. I had the reservation until 8 am. Told them to file a police report if i did. I had proof the agents were lying. They put multiple fraudulent charge on my credit card.

Rating:

4.0

The move was small and short. For that particular move no improvement needed.

Rating:

4.0

Hire one more person

Rating:

1.0

Very bad experience!!! The young ladies need customer service training.

Rating:

1.0

You charged me a $10 insurance that I didn’t request, I let you know and you didn’t care, you still charged it to the credit card

Rating:

2.0

I was charged for a cleaning fee that should not have been charged.

Rating:

5.0

Super convinced and easy. We got quotes $750 by a moving company. We did it ourselves and paid $215.

Rating:

3.0

The young lady got Freddy the manager on the phone and he wants te receipts for the blade and the 8 gallons of fluid. I believe the dangerous part was the bigger concern. I could not wait 2 hours because I had papers that I had to sign or we would have had to wait until Monday to move in, which everybody had to go back to work. I feel that our lives were in danger and I am debating putting this post on all of the online sites.

Rating:

3.0

Site does not open till10am so that is a bit late.

Rating:

1.0

over customer service and vehicle maintence. also don’t charge people double

Rating:

5.0

Everything went very well.

Rating:

5.0

I have been rented Uhal since 6 years , it’s continent and best costumer service , Mr Edward is always ready for extra services , thank you guys

Rating:

4.0

Customer service was fine the vehicle was very dirty - tire pressure was not right

Rating:

5.0

Everything went great

Rating:

5.0

They were great! Very quick and professional.

Rating:

1.0

The whole experience was horrible. The customer service the woman provided to us was horrible, she was very rude and made statements that made us feel very uncomfortable as if we were poor. Also, when it was time for us to get the vehicle it was poorly maintained. The truck was filthy and I asked her is this what the company gives people and she basically said do you want it or not. I only took the vehicle because I need to go pick up a piece of furniture I bought right then and there. But I will not recommend this location to anyone! EVER!!!!

Rating:

2.0

This is a wireless phone provider. I was fine when I went in because I knew what I was looking for. The young man inside was very nice and polite, but I was essentially told to go find my equipment in the yard and basically I walked around for 10 minutes trying to find my trailer with a number he gave me that I thought was the tag number. I finally figured out that it was the unit number and I backed in and hooked the trailer up and left. Trailer was in excellent condition and pulled great. I am just not sure if a wireless company and uhaul franchise fit. The situation was a bit confusing.

Rating:

1.0

I will be disputing the charges from this rental with my bank. You can BS somebody else.

Rating:

5.0

I’m technologically challenged but the folks at NAC Wireless were extremely helpful and went above and beyond to help me get the paperwork completed. They made my day less stressful.

Rating:

2.0

My key was supposed to be in the 24/7 drop box so I could pick it up in the early morning but it was not placed there so I had to wait two hours for the store to open and retrieve the key.

Rating:

1.0

I am calling to submit a complaint on the two employees that “helped” me. Made me feel like because I was not in their store that I was not as equal to a present customer. Literally told me ma’am we don’t have time to figure this out because it’s the first of the month and our store is busy. They charged me for 48 hours for a truck rental that I had for 25 hours. I am going to be calling because this experience was by far the WORST. Their names are Maria and Edward, very poor customer service, did NOTHING to resolve the issue.

Rating:

5.0

Thank you for the service.

Rating:

5.0

The inside of the truck where you furniture goes had a lot of saw dust and board outlines. I know I returned using the app, and it made me take a picture. Maybe the place where we rented doesn't check the back when you bring it back. Not a huge deal but we had to sweep it out before we could use it.

Rating:

3.0

Odd place to have a U-Haul business

Rating:

1.0

rented pick up truck for 3 days starting 3 pm on Friday on Sunday location calls wanting to know where is truck. I tell her we paid for 3 days truck rental and insurance. Also noticed that text said return in 48 hours so she added another day which $73 more dollars came out in addition to the $267 we already paid. Our contract states 29 cents a mile we drive 211 miles. It does not add up

Rating:

5.0

NONE

Rating:

4.0

Fluid levels wasn’t in operating condition Windows mirrors and windshield dirty

Rating:

3.0

Let the customer know to get the dolly inside the store, instead of being surprised when it’s not in the truck.

Rating:

1.0

Very disappointed with this rental. The smelled of smoke and needed oil service, it had low tire pressure and the rear door ajar alarm kept going in and out turning on the interior lights making it difficult to drive at night. I put more gas on return than was in when I picked it up and was still charge a fuel charge. I will never rent from this location again and will consider other rental companies before U-Haul from now on.

Rating:

5.0

The truck was dirty inside the cab and smell of Marijuana.

Rating:

3.0

Can looked like it had not been washed in months. Could barley see out front window. Nat infestation in vent system. All windows dirty. Light for oil change immediately on. Washer fluid was empty. Had not been vacuumed.