Customer Reviews for Muffler Mart of Boston Inc
(Distribuidor de U-Haul)

1,546 comentarios

1579 Columbus Ave   Boston, MA 02119
(Across from Jackson Station)

(617) 427-0112

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 3 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(617) 427-0112

1579 Columbus Ave
Boston, MA 02119
(Across from Jackson Station)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 3 p. m.
  • Sáb. - dom.: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Glen D. 
Clasificación:
5.0

The most helpful Uhaul provider I've worked with. Extremely strong customer service.

Nicholas H. 
Clasificación:
5.0

Service is always quick, friendly, and accommodating. Cannot recommend highly enough.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabelle B. 
Clasificación:
5.0

Customer service was excellent, Thank you!

Roslie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junius M. 
Clasificación:
5.0

Muffler Mart Uhaul is very easy location to get too. The Shop and Employees are friendly and very efficient in rentals. I would recommend this location. Ask for Justin

Seth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Friendly, helpful, professional service at this location. Five stars!

Brian M. 
Clasificación:
3.0

your stupid app fo pickup is total blankity-blank. TOTAL blankity-blank. you really think people should stand in the rain and navigate a ridiculously slow, clunky input system to verify their identity... go to zipcar and look how their app works. then hire a professional UI and UX team. then get your stupid 1950's groupthink management to get the blankity-blank out of the way.

William P. 
Clasificación:
5.0

Great Customer Service.

Nicholas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVI F. 
Clasificación:
3.0

No one was working at this location on a weekend, so I wouldn't suggest this location for that reason. Trying to check in over the phone was challenging. It took several attempts to realize the GPS function that is used during the first step of the process will not function on a mobile browser. I eventually checked in after realizing I needed to download the app to check in. Without an employee at Muffler Mart to tell me I needed to download the app, I felt very frustrated and that I wasted 20 minutes in the cold trying to figure out IT issues on my phone.

Micah P. 
Clasificación:
5.0

Justin was a pleasure to work with

DYWANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michel S. 
Clasificación:
5.0

Friendly staff. Central location eas of rental.

LUIS P. 
Clasificación:
3.0

Truck reeked from cigarettes smoke, cabin was filthy. Box was dirty, we had to sweep out a good amount of dirt before we could start loading. Steering alignment was off by about 1/5th steering wheel turn, engine made various squeaks and squeals, not really inducing confidence this truck would be able to drive many miles. Photos on pick up showed an almost new truck, this one had massive dents in skits on both sides, a completely different front bumper (photos showed chrome, on reality was black). There was a hole in the side wall of the box now shown in the photos on pickup. The millage reported on pickup was wrong.

Omer H. 
Clasificación:
3.0

I was charged an after hours service fee ($20) which is total B.S. I returned my Uhaul promptly at the time it was supposed to be returned (6pm). There was nowhere in my initial transactions anything about an after hours service fee.

Erwin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laneys P. 
Clasificación:
4.0

Rental went smoothly , counter service was quick & easy. Definitely a U-Haul location that I would use again

william O. 
Clasificación:
5.0

Very professional and friendly service. Would highly recommend.

Brian M. 
Clasificación:
3.0

Maybe have a little covered area where he key pickup/dropoff is. It was raining when I went to pickup my van and going through the online process (including taking a bunch of pictures) on my phone while also trying to hold an umbrella was frustrating.

MATTHEW B. 
Clasificación:
5.0

Excellent experience with the manual pickup! I had initially opted for a self pickup, but there were some technical issues. Justin R from Muffler Mart helped me pick up my UHaul van, and he was great! Would recommend this location to everyone!

NIRAJ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise Q. 
Clasificación:
4.0

It was very hard to get the order verified while I was at the location. And it took a long time through the whole process.

Saul A. 
Clasificación:
5.0

Justin the manager was extremely helpful

Ricardo H. 
Clasificación:
5.0

Nothing, the person working there was really nice.

KEINTER O. 
Clasificación:
5.0

Everything was amazing. Justin is awesome!

Steve L. 
Clasificación:
5.0

like always excellent service. uhauhl always spotless.

Jose I. 
Clasificación:
5.0

i would like to thank muffler mart in for their excellent customer service, in addition to that the uhaul was exception clean.

Jose I. 
Clasificación:
5.0

Muffler Mart was so friendly and made the pickup process for the truck a breeze. I will definitely be coming back here for future uhaul rentals. Thank you all!

Kyan A. 
Clasificación:
4.0

The location was fine, but the initial checkout process is terrible. Making me stand there in the rain while UHaul "verified my information" was completely unnecessary and could have been handled at account signup. Similarly I should have been informed in advance about the need for a verified alternate contact so that I could coordinate one ahead of time. What a miserable experience.

Eric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STACEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Himanshu reddy A. 
Clasificación:
5.0

There is too much hassle in verification. I used the app for the first time and there were no clear instructions as to why it was asking me all these details, my pick up was 24/7 one. Fortunately the support lady called me to explain. Also I don't see the need to call some other number to verify your own identity. I had some spare time on my hands so I could go through all the steps and still take the truck, but on a busy day it can get really frustrating.

Harsh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
4.0

Justin at Muffler Mart was great. very helpful

Allison W. 
Clasificación:
5.0

I can truthfully say that in all my life, I have never had such great customer service such as Justin delivered! He was knowledgeable, courteous and extremely helpful for this novice truck renter. I have decided to take my car to Muffler Mart for service just because he was so nice.

EILEEN M. 
Clasificación:
5.0

The parking lot was a bit congested.

Henry T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

Truck was new. Truck was clean. Truck was great. Great experience. Could not be happier. Feel free to call me. Would rent again. Would definitely recommend this location for drop off. Gracias.

DANIELWILLIAM T. 
Clasificación:
5.0

Very friendly and helpful. Exceptional customer service.

Joseph S. 
Clasificación:
5.0

So helpful!! Thanks so much

Dan K. 
Clasificación:
5.0

Jason (or Justen?) at muffler mart was very nice, quick to help us dropping it off and took care of location change.

Mikhail M. 
Clasificación:
3.0

Said they needed the Van back earlier than initially wanted. Agreed. My move took longer and I asked if I could have more time -- another 30-60 minutes. They said that they had another customer and could give me a maximum of 60 minutes. The move went even longer due to traffic and I was 30 minutes past the 60 minutes! I was stressed as someone else was waiting on the van. When I got there, the place was closed up, lots of vans and trucks. Someone came out of the office and they just wanted me to check out via the website and get the keys. Seemed like they were ready to leave for the day. No one was waiting for the van! Stressed for no reason. :-(

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Everything went superb,no problems,,

JEFFREY G. 
Clasificación:
5.0

The mobile app and web app needs an update to include more instruction on actually how to access the vehicle.

Shaquille B. 
Clasificación:
5.0

Justin is a staple of the neighborhood - he simply cares about people and puts his customers first!

michael U. 
Clasificación:
1.0

I was charged $7.68 for fuel. I drove 7 miles and have proof it was returned full.

Jamie D. 
Clasificación:
5.0

No problems at all with the location or truck - the app sucked and didn't let me check out.

Connor W. 
Clasificación:
3.0

UHAUL did not confirm the pick-up location until I called them at 6pm the day before the pick up was scheduled for 9am

Alison L. 
Clasificación:
5.0

Muffler Mart staff were exceptionally helpful in picking up and returning our equipment.

Lan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
2.0

Fix your busted app, I got stuck when checking out the vehicle and returning it. The first time I had to wait 30 minutes on hold to have someone fix it and the return I had to switch to your website to complete the return form.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

check in/out process was horrible and I would never use uhaul again

Scott B. 
Clasificación:
3.0

The real issue is with the U-Haul company, not necessarily this location. The online process for reserving and picking up vehicles is way too clunky and convoluted. It was difficult to navigate the various steps using the mobile app. My online reservation never found its way to the mobile app. Couldn't find the QR Code. And the guys at the location weren't knowledgeable enough to assist with all of that. I did not select "Safe Move" coverage (I actually deselected that option when making my reservation, but somehow it got turned back on and I was charged for it. $20.00 after hours drop off fee is bullshit.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASWANTH MANIKAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER V. 
Clasificación:
3.0

The office is closed at that location yesterday, I didn't get dolly, how can I get my dolly fee back? Others are good 

Ming Y. 
Clasificación:
2.0

Instructions to get the pin to the key lock box were not clear - causing a loss of rental time.

Luke F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mesut C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMISHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander V. 
Clasificación:
1.0

When I arrived to pick up the truck the app was not allowing me . After being in good for 39 mins with uhual come to find out the location did not set up the truck for me to pick up and u had to wait for the uhual rep to reset up a new reservation so that I can be able to have a different rental . Very irresponsible this location .

Mariely L. 
Clasificación:
5.0

We have never been unsatisfied with performance of U Haul trucks. However, the cabin in which you drive these trucks is totally and unacceptably DISGUSTING!!! You would think, especially during Covid, that U Haul would have a Protocol to clean and sanitize every vehicle that leaves a facility. You'll need rubber gloves and a shower after your rental. Shame on U Haul!!!

GARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhong F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A. 
Clasificación:
5.0

Excellent service there were no issues

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL C. 
Clasificación:
5.0

the people where great. Justin and the whole time was great. Thank you to them

Jorge G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia Z. 
Clasificación:
5.0

The customer service was very polite and good I recommend anybody to go to him cuz he's very nice thank you

CHARLES P. 
Clasificación:
5.0

Was super helpful when I forgot an item. They located it quickly and professionally.

John A. 
Clasificación:
3.0

I don't understand stand why a flat tire is not included in the insurance coverage.

ALLAN M. 
Clasificación:
5.0

Someone (I think named Austin), gave a quick rundown of what to do and gave us a card to call him if there was an issue. It would be helpful if someone could explain or offer to explain the parking brake. (I got stuck at an intersection due to not knowing how to disengage it.)

Kayla G. 
Clasificación:
5.0

the truck was ready for me at the time promised. I was in and out in 5 minutes. and the people where very friendly and helpful.

hector P. 
Clasificación:
5.0

Easy process and everybody at this UHaul center was very helpful. Would rent here again.

Veronica T. 
Clasificación:
5.0

Nothing everything is so great

ELKIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREEN L. 
Clasificación:
4.0

Pick up through the app did not work. Used the phone browser instead, which was slow but worked in the end. Location staff was helpful after returning vehicle with issuing refund for rented equipment that was not provided.

Christian J. 
Clasificación:
5.0

The guy who helped was super nice.

Jason M. 
Clasificación:
3.0

The online pickup system did not work at all. I would strongly recommend against using it to any customer.

TARIQ S. 
Clasificación:
5.0

Justin and his staff were welcoming, enthusiastic, professional and efficient: even within the first moments of being open (aka 8:01 AM!).

Daniel H. 
Clasificación:
5.0

The app is funky. Couldn't do mobile pickup. Then had issues reporting prior dings in vehicle not represented in your photos, then had trouble auto checking out. All seemingly related to photos (my permissions were wide open). Other than that - it went fine.

R Brooke C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISON S. 
Clasificación:
5.0

As always, the customer service at this location is superb.

jose C. 
Clasificación:
3.0

Check in was rough

Brad M. 
Clasificación:
5.0

Need slightly better signage to indicate where to pick up the keys after performing pick up through mobile

Jiun Yan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Raul C. 
Clasificación:
5.0

Great

GLENDA P. 
Clasificación:
5.0

Muffler Mart is my GO TO for both U-Haul rentals and van maintenance needs. I work with several charities in the moving work that I do and Seth and Justin are very much a part of the kindness community here in Boston. Happy to recommend.

James M. 
Clasificación:
2.0

Justin was helpful in helping me get the truck in the AM. I was grateful for that. I returned the truck earlier than the deadline. However, upon checking out, Justin was too quick to charge my account. He submitted the charge, instead of going over it (explaining) exactly what I was being charged for. I was still asking him why $66.00 versus the $19.95 (and reasonable fees) and he didn't answer me, but just kept saying: $66.00 dollars - okay? And then he pressed the submit button. Afterwards, he was like: "oh, that's the insurance fee, etc." I told him that I didn't want the $14.00 insurance (as I made sure of that when I did the initial reservation online). He stated that everything was already charged and there was nothing he could do about it. He came off as a slick, quick-talker, auto-mechanic salesman trying to get over on me. I was disappointed in that. So I no longer trust this location.

Deanna B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba