Comentarios del cliente para Muffler Mart of Boston Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Muffler Mart of Boston Inc

Grado total:

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Robert D. en

Grado:

Always a great transaction. Justin represents UHaul very well.

Carlos N. en

Grado:

El cliente no dejó un comentario.

Patricia K. en

Grado:

The location from which I rented the UHaul van was excellent: friendly, competent, and speedy. The process of returning the van, however, was terrible. I returned the van to the same location when their office was closed. The poor return experience had nothing to do with this particular site and everything to do with UHaul's corporate strategy of shifting the work related to vehicle return onto the consumer. After the heavy labor of moving furniture, I want a quick and easy return transaction. This morning's process took almost 20 minutes and was incredibly cumbersome and frustrating. If UHaul wants consumers to use their smartphones to return vehicles, THEN BUILD AN ONLINE PROCESS THAT IS EASY TO USE. I am proficient with tech. I train people in how to use tech. And I was flummoxed by parts of the UHaul process. Hot, tired, sweaty and ready to be done with things, I had to take about a dozen photos just to get the few phots required by UHaul to upload onto your platform. I am doubly frustrated to see that if the consumer does not use their smartphone for the return process, UHaul will charge the consumer an additional $20. Bah humbug on that policy. It penalizes people who do not have a smartphone (or service in a particular area) and essentially charges the consumer for work that previously was performed by the company as part of the typical return process. You have lost my business. The next time I need a van, I will seek out Penske or some other UHaul competitor.

UMAR S. en

Grado:

Justin was great and helped us decide the truck size and gave us great tips and directions. Will recommend to friends.

Sam P. en

Grado:

great team at muffler mart, always a pleasure to rent from the best uhaul dealer ever! friendly staff that goes above and beyond. even remembers to set my radio setting before i pick up the truck!

Victoria V. en

Grado:

The key for my vehicle was not in the lockbox I was told to get it from. A different vehicle key was in there. Luckily the other person showed up at the same time and we were able to switch keys. Had that not been the case, that would have been a nightmare for me to 1. Get my money back and 2. Get a new reservation at a different location.

Emily P. en

Grado:

No staff on premises when returning truck, and there were too many trucks there for everyone to be able to park safely and in accordance with UHaul's policies. The location was convenient and key drop off easy, but otherwise a very stressful experience trying to make sure the truck was returned to the right place and safely parked.

CODY S. en

Grado:

El cliente no dejó un comentario.

Adam L. en

Grado:

Trucks were parked all over the place so it wasn’t easy to park

ALFREDO L. en

Grado:

Phone communication when we turn in our vehicle

Alain K. en

Grado:

I did the online app check in, i wish I could have provided some of the info in advance in the app. Less stressful that way

Shane M. en

Grado:

El cliente no dejó un comentario.

Robin M. en

Grado:

Only problem was they forgot my dolly and it was too late to get one for my move.

Douglas S. en

Grado:

El cliente no dejó un comentario.

Abhijit M. en

Grado:

El cliente no dejó un comentario.

RICHARD G. en

Grado:

El cliente no dejó un comentario.

Stephen Q. en

Grado:

I have worked with Muffler Mart and am always pleased by their service.

Conor M. en

Grado:

The Muffler Mart went out of its way to obtain a truck for pick up that was not available through uhaul.com. That was very thoughtful and kind and I am grateful to receive service such as this. I had a very easy and straightforward pick up and drop off experience. I have used Muffler Mart before for Uhaul truck pick up and will do so again. I would recommend this site very enthusiastically to others looking for a very pleasant and straightforward experience.

Zhenfei X. en

Grado:

El cliente no dejó un comentario.

Ronald P. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

Best UHaul experience, EVER. Justin is wonderful to deal with.

Matthew M. en

Grado:

Great experience, wonderful and helpful employees.

Sayuri J. en

Grado:

The staff was incredibly friendly, efficient, and helpful. I had a really amazing and stress free pickup experience.

RICHARD G. en

Grado:

Justin was very helpful and pleasant to work with

mary T. en

Grado:

No comments

Preston L. en

Grado:

Very good customer service!

Renetta J. en

Grado:

Justin was very professional and courteous. Will recommend to friends and family.

GENENSTA W. en

Grado:

El cliente no dejó un comentario.

Michel S. en

Grado:

El cliente no dejó un comentario.

Steven K. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Jack B. en

Grado:

Wonderful experience! Vincent was terrific and extremely helpful and friendly. Muffler Mart is a family owned business that I would highly recommend to anyone. No surprises just great service with good reliable trucks. Would not hesitate to rent from them again.