Customer Reviews for Mississauga Box Store
(Distribuidor de U-Haul del vecindario)

2,283 comentarios

3092 Mavis Rd   Mississauga, ON L5C1T8
(Mavis north of Dundas At the Mississauga Flea Market)

(905) 272-3860

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 272-3860

3092 Mavis Rd
Mississauga, ON L5C1T8
(Mavis north of Dundas At the Mississauga Flea Market)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rolando L. 
Clasificación:
4.0

As always, a painless experience. Thank you.

Jeffrey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

alana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayur B. 
Clasificación:
3.0

A better representative at the counter. Dust the vehicle

Christi R. 
Clasificación:
4.0

Natalie and her colleague were professional, quick and helpful with my order. The truck and equipment were made available at the appointment time. Vehicle performed as expected. The move went great. Will surely recommend this location to friends looking to rent a uhaul

Joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
2.0

Multiple mistakes were made on my order upon pick up, including drop off location, the number of days allotted, the cost - none of which were discussed with us and we didn't notice until i saw the contract printed afterwards. Now I've had to waste my time calling to file an action file to get my money back and correct all these mistakes that happened upon truck pick up, when i had expressedly called in advance to confirm all my details BEFORE the pick up date. This system is very inefficient.

Raymond B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amr M. 
Clasificación:
1.0

I booked the uhaul with 2 furniture trolley, 1 appliances trolley and half dozen furniture pads 3 weeks in advance. I asked the guy when I picked up the truck and ensure everything is inside and I was given an employee truck. His excuse was he wasn't working the last 3 days and don't know what is going on. He looked through all the trucks and found 1 appliances trolley and 1 utility trolley which is better than nth. I picked up the truck later than expected due to his search but without the furniture trolley and pads to protect it made my move extremely hard and damaged my furniture. He claimed that it depends on availability but I didn't book it 3 weeks ahead and if that location doesn't have any available I should have told then I will go to a different location that have everything I need….overall was a bad experience and I would not recommend to anyone. Very disappointed

Nancy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
1.0

I booked a pick up in the evening with mobile pick up. On the day of the pick up, the agent calls me and tells me that mobile pick up is not an option and I have to come before 4 PM to pick up the van. This information was very last minute and I had to leave my work in between to pick up the van. Why give the option of remote pick up and then ruin the customer's plan?? Had I know. That before hand, I would have planned my moving differently. Then, there was no one present at the counter both at the pick and at drop off. I had to wait 20-30 minutes both the times just for the u-haul agent to come back to the counter. Very unprofessional.

Gagneet K. 
Clasificación:
5.0

Need more attention in cleaning

Manuel S. 
Clasificación:
2.0

I booked my truck a month in advance to pick up my truck in mississauga and drop it in stratford where I was moving too when I went to get my truck they tell they don't have one unless I bring it back to Mississauga which is ridiculous I will never use uhaul again and the fact you didn't even give me a discount not impressed

Corinna M. 
Clasificación:
1.0

Staff were completely unprofessional.

Yonan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAHNAZ Q. 
Clasificación:
2.0

Uhaul app failed to upload pictures for checkin. Live chat was useless. Could not check in to app despite booking being before location was open despite staff being present and it was a 24/7 booking. Shouted at to provide an alternate contact number to get keys which was not specified as necessary when making a booking. Stressful experience and it didn't need to be.

William S. 
Clasificación:
5.0

All excellent, but the truck has no stability, he did not feel safe when driving, when braking he felt very insecure. With this I'm no happy I want some safe.

Nuno P. 
Clasificación:
1.0

The parking lot where the trucks were parked had pieces of wood with nails all over the place. If we didn't move one, we would have had a flat tire. It was not clear where to pick up the key then when we finally got the key, we were given the wrong key…. Just an unorganized mess.

Brent C. 
Clasificación:
4.0

El cliente no dejó un comentario.

tim L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirt H. 
Clasificación:
1.0

I have rent the cargo van and when i login,i can't see it in my account. Now how can i do online drop off.

sahil B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ahmad K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
1.0

Get better trucks, stop nickel & diving people for fuel charges.

Blair M. 
Clasificación:
1.0

The jankiest U-Haul I've ever been to. No signage to show where it is. The clerk was nice, the rest was bad.

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMOUD B. 
Clasificación:
1.0

Close this location. The manager was rude and said she is busy and hung up the phone. She said she had other customers. I did not use the service but was still charged. My call was to be reimbursed. I will dispute charges with Visa.

JEHAN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
3.0

The Key drop box could be more secure. I dropped the key in an had to use a 12 inch tool to push it down so it was not visible.

NEVILLE R. 
Clasificación:
2.0

The truck was not full of gas though the clerk said it was. The change oil light was on. I was charged for the damage waiver even though I told him I had declined it on my on line reservation.

Stephen C. 
Clasificación:
1.0

Book online for quick check in, still had to wait almost 40 minutes before I could get processed. Paid for blankets but not all were there, was told to drive around and come in after checking myself to get more blankets. I dont have time to do their job, thats what I thought I was paying for...

Jeff N. 
Clasificación:
5.0

The online pickup system did not work but the staff member onsite was quickly able to get our reservation up and approved. The online system also did not work to return the truck but the onsite staff member handled the return. She was very efficient and knowledgeable.

Bradley D. 
Clasificación:
3.0

Please place a sign where to locate the lockbox, office. We searched the whole area it was a big lot, with 2 buildings. A sign that could have said, office located at the front of building, facing Mavis rd would have helped.

Evelyn D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Srikanth G. 
Clasificación:
5.0

Friendly, quick check out and the vehicle was as expected.. I will use this u haul facility in the future. P.

Pedro P. 
Clasificación:
3.0

Cleaner vehicles will be benefit. Overall is ok.

Slobodan N. 
Clasificación:
1.0

The app is not user friendly, navigating to the self serve verification process was a hassle and very inconvenient. App didn't allow me to take pictures ( even after enabling access to camera), the app has ads and a home page where you need to scroll down to finally find the self serve… the agent did NOT provide me with code to unlock back of truck to get key. Customer arrive at location is poor, staff was away during business hours , key drop off area not clear, and customer service rep at location was also confused about why U-Haul did not provide code to unlock truck. Will probably never rent with U-Haul again.

Carlos Eduardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali A. 
Clasificación:
1.0

Have more courteous people.

CYRUSS B. 
Clasificación:
1.0

The person at the reception was very very rude, impolite and NOT customer friendly. I had to look around at the trucks to get the dollies that were booked in advance and bring them my truck which was waste of time. Will never recommend this location to anyone...

Balaji A. 
Clasificación:
1.0

Improve upon the time taken to serve the customer at the counter. The counter was unattended for 40 minutes. Even after self online check in, I received the truck key 50 minutes after my reservation time. The dolly I reserved a week in advance was not available and was offered a heavy alternative. The place where the trucks are parked is filthy and far away from the counter.

Omkar P. 
Clasificación:
1.0

I booked the truck at 10 and they took more than 30min to give it to me and it was dirty, and it had oil and vinegar on the floor, I tried to contact the location but they didn't pick up so I contacted the head office and they said nothing helpful so I had to finish my move , some of my furniture was damaged , walking in the truck was extremely hard and the house floor and carpet was damaged

Hamdi H. 
Clasificación:
1.0

More employees working, bigger space and on time pick up availability.

Rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Svilen P. 
Clasificación:
3.0

The front seating area of the rental should have been cleaned/wiped down. It's not enough to only clean the back inside areas of the vehicle. The seats had food remains and hair stuck on them which we had to clean before sitting on them. The cup holders and steering wheel was also filthy and sticky. Good thing we had carried anti-bacterial wipes with us! We have rented previously from this location and not had dirty vehicles before.

Danielle B. 
Clasificación:
5.0

Ninguno

Alex S. 
Clasificación:
3.0

Vehicle was very dirty from the inside Rental pickup require weird stuff such as passport and 2 alternative contacts (it says one only when u book, but when u go to pick up they ask for another one) Or job reference and number (I'm a healthcare professional and a manager and we close on the weekend when I got my rental) So it was impossible to finish my vehicle pickup online as you get a human to chat with u but she was just like a bot, giving a generic answers (Cynthia) Thanks to the girls at the office who helped me with the pick up I will not use u-haul again, and i will discourage friends if they need to rent a truck or equipment Not professional at all

Hani A. 
Clasificación:
5.0

Personal amable

Debbie Y. 
Clasificación:
5.0

The lady that served us was excellent even though it was very busy. She was courteous and efficient.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Redouane K. 
Clasificación:
4.0

El cliente no dejó un comentario.

fahim A. 
Clasificación:
3.0

Checkin process was a little slow. Many people in line. Should have more agent's first thing in morning and at busy times. Agent was good but alone

Tomas V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

williams C. 
Clasificación:
3.0

El cliente no dejó un comentario.

FARID A. 
Clasificación:
1.0

Thx is probably will be my last uhaul visit and especially this location Going to write google review Fuel guage marking on paper and what it's real is diff , even called the person to truck and have photos before pick and when drop Still seems a charge of 1/2 vs 3/4 and 32dollars charge , going to raise with credit card company also

KONDALA R. 
Clasificación:
4.0

Being a senior i am not comfortable with using my phone to check in & out, the agent on duty was very patient, polite and helpful while assisting me through the process.

Tiit V. 
Clasificación:
4.0

I left an item in the truck, and did not retrieve.

leonard R. 
Clasificación:
1.0

The Manager of the office was extremely rude and loud for no apparent reasons, it seems he is going under some mental problem.

MasoodAhmad J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
3.0

Our pick up was for 2 pm ,but when we got there at 1.30pm ,we couldn't find the office( its in the flea market building in the front) and there was no one at the office for at least 20 minutes and then the guy wasn't able to enter a return before he could give us the keys to the van. So not very efficient.

Jayant B. 
Clasificación:
3.0

There was quite a lot of dust in the cargo area of the truck! And the truck did not have a half tank of gas it was slightly under half! Other than that all was good!

Alexandru M. 
Clasificación:
4.0

El cliente no dejó un comentario.

amrik S. 
Clasificación:
5.0

I was really happy in the end. I will definitely recommend you to a friend and in the future I will keep using your services.

aLKET L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelo V. 
Clasificación:
4.0

Probably more kiosk to help customers on busy days

Herman C. 
Clasificación:
2.0

The location is understaffed. The vehicle had the windows rolled down, and as it was raining, the seats got wet and there was water everywhere inside the vehicle.

Abhijeet Singh C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario H. 
Clasificación:
5.0

Inside the cabin wasn't appropriate

George D. 
Clasificación:
3.0

Overall experience was very positive, I loved the Mobile checkin/checkout feature however once checked in I had to wait 15 minutes to get the keys as there was only one staff member at the site and several people waiting for vehicles.. I realize this is a small issue but thought worth mentioning.. Again overall experience was positive.

Frederick S. 
Clasificación:
4.0

I couldn't receive my car on time there was a 20 minutes delay- but the customer service person was very friendly and helpful

Sana A. 
Clasificación:
2.0

Vehicles should be moved to a pickup area as I fell on the ice in the parking lot as it was not salted

NIGEL W. 
Clasificación:
5.0

The uhaul representative is vey knowledgeable n kind also never doing something that you need call him again exclent customer service like I forgot pick up my key and left it in uhaual car I called him he told after this customer I taking care and call you. He done his promise second he has to open at 9am but he came around 8.45am I was over he said sorry I've to check our property and see you. I'm 150% satisfied from him I wish the best

ALI-REZA A. 
Clasificación:
2.0

Driver's side brake light did not work. When you hit the brakes the reverse lights came on ... obviously some wiring issues. Van was fairly new too with only 22805 kms so very weird that no one checked that safety issue before allowing me to take it. Drop off error on their end resulted in overbilling - which was corrected once I spoke to the wonderful person at head office! She was great!

Steven B. 
Clasificación:
1.0

When pickup vehicle says compartment number 7, so what the f? Is compartment #7? I went to the counter and there is no one available, found a staff at the backyard and she helped me to get the keys, took me 45 min to get my keys. For the return, again it says put back ur key to compartment #7, now where the f? Is that compartment? Its actually a f?cking letter padlock, locked inside the counter and it was f?cking closed when returning vehicle, staff also did not explain anything about it, gave me keys but not the padlock, who ever used the “compartment” word should be fired as its a letter padlock and it got me so f?cking haging in the cold walking around to get clues!!! I was lucky to be able to reach the padlock at the counter even closed because they use folding security gate. Is it very unfair for extra charges mentioned in terms of service for uhaul share because instructions are not adequately provided for the whole process, i went all over the building looking and asking around!!! This experience is horrible and very frustrating, extremely silly communication from the web instructions provided, also i was unable to loging when picking vehicle with error “session expired” , customer service call back took 30min for pickup support, and 1hr for return support, and guess what? I never had a chance to speak to call backs because by then i was already gone! Another problem is that fuel is not full when pickup and overfill was inevitable, it is very hard to fill to the same amount when not full, fuel gauge also different when parked on uneven surfaces. I hope uhaul will address these issues and im not blaming staff because the corporate is responsible in providing proper information to customer.

XING W. 
Clasificación:
2.0

Truck was located in a bloody ice rink.. didn't not have all the equipment I ordered, thus causing me to use my bath towels to protect my furnitures. Lock was frozen, causing me a delay of 45 mins. Will not do business again..

ADRIANA W. 
Clasificación:
4.0

Park the truck in a way that is easier for customers to access and drive the truck when picking it up.

MALIKAAYANA H. 
Clasificación:
3.0

Van was very dirty inside, when I received it. I reported it on the self-service system and nothing was done. After I used the van and reported that the van was very dirty, I was charged extra $25.00 to clean it. Not fair. Very disappointed with service and maintenance of van.

Lin Ch'un R. 
Clasificación:
5.0

Bueno

santhosh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane B. 
Clasificación:
3.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Minjae K. 
Clasificación:
3.0

The customer service was great when checking in but the truck was not in good condition. It was clean but the truck was very old and the wear and tear was evident. Nobody reviewed the condition of the truck with me and when I started driving it I realized the lighting system was not functioning properly and the gas gage did not read correctly. The truck made the trip from Mississauga to Florida but without my wife following me it would have been a danger to drive as the turn signals were malfunctioning.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD R. 
Clasificación:
5.0

Availability of trucks more when rush time

ALGIN R. 
Clasificación:
3.0

Have the item I ordered. It cost me more to have a larger vehicle.

Susan H. 
Clasificación:
1.0

I didn't choose the insurance cover when I did the reservation. The sales rep added it to my contact without asking.

Olivier P. 
Clasificación:
3.0

Vehicle had ZERO washer fluid in it after a snowstorm .... i got to find out after a dump truck splattered mud on my windshield on the 427, nearly caused an accident. Maybe make it part of your check-in procedure to avoid this ....

CRAIGD L. 
Clasificación:
4.0

Very helpful

NGHIAVAN L. 
Clasificación:
5.0

Having a later drop-off would be great. Thank you for your service.

Taidene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nitish S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
3.0

Location was fine but I had reserved the truck online in Milton. Every time I reserve something the vehicle is never at that location and I have to go out of my way to pick it up and I got billed extra miles.

Kristian R. 
Clasificación:
3.0

Mobile pickup should not mean that the agent is not allowed to assist during pickup.

Selvaraj T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADARSHA B. 
No se han enviado comentarios para esta ubicación.

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