Customer Reviews for Miles Motorsports and Complete Car Care LLC
(U-Haul Neighborhood Dealer)

311 reviews

224 US Hwy 1   Hancock, ME 04640

(207) 422-3600

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(207) 422-3600

224 US Hwy 1
Hancock, ME 04640

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best ever I have one !

sue d 
Rating:
5.0

Customer did not leave a comment.

Lawrence T 
Rating:
5.0

Customer did not leave a comment.

Tevin B 
Rating:
5.0

Would not recommend the use of u-haul due the fact of military / veteran discounts.

Lawrence K 
Rating:
5.0

Customer did not leave a comment.

RALPH M 
Rating:
1.0

I would like someone to call me about my recent experience with Uhaul. It was a horrible experience and the customer service was nonexistent

Alina M 
Rating:
5.0

Customer did not leave a comment.

Maurice G 
Rating:
5.0

Great family business. Friendly/loving shop dogs are a bonus Get you in and out quickly

Keith H 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Marc J 
Rating:
3.0

Customer did not leave a comment.

Glenn K 
Rating:
3.0

Customer did not leave a comment.

John J 
Rating:
4.0

Customer did not leave a comment.

Adrienne B 
Rating:
3.0

The internet connection was terrible there but other than that everything was great

Richard P 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Travis P 
Rating:
1.0

Apparently dm didn't put in reservation correctly, got a call on second day of my rental stating I had an hour to bring it back or the cops were being called. I was told no way to extend res. Rushed to off load full truck. My wife called dm, got sorted out. Had to then re load truck. Very unhappy as I WAS paying someone to help load/ unload. Returned to miles motor sports on Saturday with 5/8 of a tank, as it stated on my paperwork. Miles m sports sent final recipe, charging an extra 25 for fuel and stating I left it with a half tank. Have picture of gas gage when I dropped it. Very unhappy with this rental.

Dean T 
Rating:
5.0

Customer did not leave a comment.

Trish R 
Rating:
5.0

I am vertically challenged had difficulty getting into pick up a side step would help

Gertrude Z 
Rating:
5.0

Nothing service was outstanding.

KEVIN G 
Rating:
5.0

You can fix your computer system so that your agents are able to process a customer’s transaction quickly and without having to make multiple calls to customer support and traffic for a resolution to the system being down.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

Nancy O 
Rating:
5.0

I saved a truck quote online on Thursday for a Saturday local rental. On Friday, the reservation disappeared, so I went to this location. Their customer service representative, Shelly, relentlessly took on the problem. After about 30 minutes and numerous phone calls, she found a solution that worked. Thank you Shelly!

Charles D 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

When I picked up the vehicle I did a video walk around and took pictures of current damages, since nobody did a walk around with me. The location was great, my issue was with the return with the app. It wouldn’t accept my location and when it finally did, I still wasn’t able to complete the return process. It worried me that I might get charged for NOT returning the vehicle, but everything ended up fine. Other than that minor thing, good experience overall.

Rachel M 
Rating:
4.0

Customer did not leave a comment.

STEPHEN G 
Rating:
4.0

quick, efficient, good location.

Joseph I 
Rating:
5.0

They were on their lunch break and still took the time for the return and were very pleasant

Jamie S 
Rating:
5.0

Customer did not leave a comment.

Maurice L 
Rating:
5.0

The wiring pigtail was broken at pickup, but the rep had a new one on hand. Quickly replaced it and was good to go. Great service and very friendly

William L 
Rating:
4.0

Customer did not leave a comment.

Karina B 
Rating:
5.0

the truck needed new windshield wiper blades!!!

Thomas F 
Rating:
4.0

Be sure the vehicle is clean upon check in. The van was filthy when we got it.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

Kyle W 
Rating:
5.0

Customer did not leave a comment.

cindy d 
Rating:
4.0

Customer did not leave a comment.

david t 
Rating:
5.0

Trailer had a significant amount of broken glass inside.

Henri V 
Rating:
5.0

Customer did not leave a comment.

clint b 
Rating:
5.0

Customer did not leave a comment.

Gennaro C 
Rating:
5.0

Customer did not leave a comment.

Kelly C 
Rating:
4.0

Customer did not leave a comment.

Cynthia D 
Rating:
5.0

Customer did not leave a comment.

Gerard R 
Rating:
5.0

Great store!

Gerald R 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Thank you, I have no further suggestions.

John P 
Rating:
5.0

Customer did not leave a comment.

Bobby C 
Rating:
5.0

In and out quick . Friendly staff

Keith H 
Rating:
5.0

Although this does not In any way reflect on the Miles Motorsports, I feel it is worth mentioning that uhaul changed my pickup location an hour before pickup. Uhaul personal also inaccurately told me that I had all day to pick up the truck. Fortunately the good folks at Miles Motorsports were able to deal with the discrepancies and went above and beyond. Overall 2/5 for uhaul, 5/5 for Miles Motorsports for not only achieving the service, but compensating for uhaul’s failings.

Nicholas B 
Rating:
5.0

The pick up location was very nice however it was 2 hours away from CONFIRMED pick up location AND MAINE CUSTOMER SERVICe representative was extremely RUDE AND DID NOT CARE ABOUT THE INCONVENIENCE. I would NOT recommend U-haul to anyone because of this.

BOBBI-JO B 
Rating:
5.0

The actual uhaul web site was working slowly

Eric G 
Rating:
1.0

Better employees

Jason C 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
4.0

the truck was clean but had some problems. it pulled to the right severely and needed to be serviced the ride was awful constant vibration in the front end. I've driven large trucks for construction and this one was the worse ride I have ever experienced.

Anthony W 
Rating:
5.0

Customer did not leave a comment.

Gerard R 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

The U-Haul computer system was very slow yesterday morning. Otherwise, the service was excellent

george s 
Rating:
1.0

I filed a complaint over 3 weeks ago with picture's- still no reply. My rental was unsafe and cost me almost a full day of my vacation. I would like a complete refund.

william D 
Rating:
5.0

Customer did not leave a comment.

Ed P 
Rating:
3.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

no additional comments necessary.

JOHN P 
Rating:
5.0

U haul charged me twice. For a 24 hr rental.

james F 
Rating:
5.0

Customer did not leave a comment.

Jeanine M 
Rating:
5.0

Quick self service would definitely use them again.

Kenyon K 
Rating:
5.0

Customer did not leave a comment.

Clifford B 
Rating:
5.0

The service and equipment at this location is outstanding. I have rented here numerous times and have always been happy. The only thing I would suggest is having more than 1 pickup truck at this location.

Brent H 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Miles motorsports is awesome. They really care about their customers and they represent UHaul extremely well. I will want to rent from them every time. In the last month I’ve rented twice I believe. Please make sure they know I appreciate them.

Rebecca B 
Rating:
5.0

Customer did not leave a comment.

Louis B 
Rating:
2.0

Need more pickup trucks. Very

Brent H 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C 
Rating:
4.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

Customer did not leave a comment.

JESSICA B 
Rating:
5.0

Customer did not leave a comment.

TED H 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

The woman at the desk was super nice . She made it smooth sailing.

Sandra R 
Rating:
5.0

Customer did not leave a comment.

Barry G 
Rating:
5.0

Friendly and fast service. Keep up the great work.

Soren H 
Rating:
5.0

Customer did not leave a comment.

beverly c 
Rating:
5.0

Customer did not leave a comment.

David Q 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Shelley was super. Made the whole experience very easy and efficient!!

Joanna K 
Rating:
5.0

Customer did not leave a comment.

Travis P 
Rating:
5.0

Customer did not leave a comment.

Milton P 
Rating:
5.0

Customer did not leave a comment.

Kenneth P 
Rating:
3.0

Have weekend operations hours.

JOE H 
Rating:
5.0

Super friendly and helpful staff. Great experience from booking, to pickup and drop-off. Definitely rent here!

SUE B 
Rating:
4.0

Dropped off the truck before they were open, made contact with owner via cell phone where he gave me instructions. About the truck: after driving 2505 miles, i would NOT recommend this truck for an extended trip. There is very little power, especially any incline, and pulling an auto transport we averaged 5-7 mpg. The cab is very noisy with engine/transmission sound, The front end was so badly out of alignment (towed out) that the tires began to show excessive wear on the inside. I’ve rented UHaul trucks for four long trips, this one was the shortest, the longest was 4200 one way to Alaska, and that was the 15’ with auto transport, so I have something to compare this truck to.

Robert C 
Rating:
5.0

My Uhaul experience was a rough start. Via my cellphone. Once entering Miles Motorsports, the kind woman there took the transaction under her wing and made it work. With some fanagaling with uhaul employees. It worked and I hope uhaul does well with Miles Motorsports! Because I know I'm going to them immediately with my next Uhaul need!

RONALD G 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

BE AS GOOD AS YOU ARE GOING FORWEARD

Geoffrey H 
Rating:
5.0

99% of the staff are great, helpful and a pleasure to talk to. Though one staff member could be more pleasant. I know people have bad days and it can reflect in their interactions and I like to give the benefit of the doubt.

Philip V 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

No improvement needed for this location. Everyone was pleasant, and I got a cup of coffee while they finished the paperwork

Brent H 
Rating:
4.0

Customer did not leave a comment.

Jaime B 
No reviews have been submitted for this location.

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