Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)

600 reviews

602 Caroline Ave   Junction City, KS 66441

(785) 209-3818

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 10 am–4:30 pm

Services at this Location:

Contact Us

(785) 209-3818

602 Caroline Ave
Junction City, KS 66441

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 10 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent Service, Keep up the good work 👍

Herbert T 
Rating:
5.0

A Diesel powered engine on the larger one way rental units would be great.

Guy H 
Rating:
4.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Trevor T 
Rating:
5.0

They need to check all lights are working not just the 4way flashers. 1 light was not working when headlights were on.

Mark M 
Rating:
5.0

He put the C in Customer Service!

James C 
Rating:
4.0

Customer did not leave a comment.

James R 
Rating:
5.0

The staff are always friendly and helpful =)

Julie C 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Customer did not leave a comment.

DALE V 
Rating:
3.0

Customer did not leave a comment.

Barrett H 
Rating:
3.0

I was very disappointed in UHaul. I had reservations at a location where I was moving. The day before the move UHaul was trying to change the type of trailer I reserved. I made my reservation early enough this should have not been an issue. I had to travel 25 miles out of my way to pick up this UHaul. I did not get the size of vehicle I rented. The lady at the counter changed my drop off to open ended meaning I could drop it off at the nearest UHaul location to me. In my travels UHaul texted me telling me where to drop it off, which I did but I had to travel another 25 miles longer to drop it off. I am very disappointed in the move and I will think twice before using UHaul again.

Amy E 
Rating:
5.0

Helpful

Robert M 
Rating:
5.0

Customer did not leave a comment.

MARTY W 
Rating:
5.0

N/A

jovanni p 
Rating:
4.0

I am pleased with the Caroline Ave location, where I have rented trucks in the past. What was frustrating was that there was an e-alert placed on my account, and they could not rent it to me until I called U-Haul to figure out why my account was blocked. Due to a system error, my account was blocked, and the representative spent at least 15 minutes figuring it out before my account was fully unblocked and back to normal. This is TOTALLY unprofessional, and U-Haul should not penalize people who take care of your vehicles, rent them, and bring them back unharmed. It was embarrassing to stand at the Ace Hardware store for over an hour to get this situation resolved, which was in no way my fault as a customer, and finally get the truck to get on with my extremely important day. I was LATE picking up my son from college as a result of U-Haul, and I am upset that this happened. If this is how you treat your customers, I WILL NOT EVER rent from U-Haul again! You should be ashamed of yourselves!

CRYSTAL D 
Rating:
5.0

Customer did not leave a comment.

Charlie O 
Rating:
4.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

Customer did not leave a comment.

Marlon B 
Rating:
5.0

Everything was awesome.

Jezriel T 
Rating:
5.0

Customer did not leave a comment.

Broghan S 
Rating:
5.0

Customer did not leave a comment.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

Grant-Alan C 
Rating:
4.0

Customer did not leave a comment.

Bruno Z 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Amazing people in there and they know their jobs well. Thank you for making things easy for me.

Julie C 
Rating:
5.0

I booked online a declined the coverage and they still charged me and I didn’t want it so I want a refund! ACE said they can’t do it uhaul has to do it

Cedric W 
Rating:
5.0

Associate was knowledgeable and helpful.

Jackie D 
Rating:
5.0

Friendly and helpful staff.

WILLIAM B 
Rating:
1.0

She told me 73 and I have a charge for 88 and 15.

Phillip R 
Rating:
1.0

First of all U-Haul needs to stop the “ Bait & Switch tactic that they do. This $19.95 a day is a joke. You actually get charged double that and even though I replaced the fuel. I was charged for 2 more gallons. Another $7.12 place my receipt shows 19.95 a day and the “actual” charge of $48.38. Pluse I was charged another $13.43 for the 15 miles round trip that I traveled. Which is fine! I expected to be charged for my mileage. I’m just very upset that I was charged double for the day rate when I returned the unit back in less than the 24 hours I was aloted!

Edee G 
Rating:
5.0

The Ace Hardware employees who assisted me were great. Very courteous and helpful.

Mitchell C 
Rating:
5.0

Had a great experience so I would not change anything

Minerva H 
Rating:
4.0

Customer did not leave a comment.

George F 
Rating:
5.0

Customer did not leave a comment.

Mohammed W 
Rating:
5.0

Customer did not leave a comment.

Carol C 
Rating:
5.0

Customer did not leave a comment.

Lloyd H 
Rating:
5.0

Took some time to locate help when turning in the U-Haul. Otherwise, once finding help, the service was great

Patricia T 
Rating:
2.0

The trailer was dirty and unkempt. I want to say the customer service representative was kind and helpful but the manager that was over him was a rude and crude individual that would make me never want to rent a trailer from this location ever again! His demeanor towards the employee was abrasive and he belittled the employee who helped us several times in a non professional manner! The manager also treated myself and two people who were with me as if we were completely unintelligent and had no concept of the situation! He stated he was from the Manhattan, KS store for reference but apparently managed both locations. I highly recommend some retraining for this manager in proper etiquette with employees and customers!

Matt M 
Rating:
5.0

Customer did not leave a comment.

Lynette H 
Rating:
5.0

Customer did not leave a comment.

Curt L 
Rating:
5.0

The representative was very helpful.

Rolando F 
Rating:
5.0

Customer did not leave a comment.

Shannon S 
Rating:
5.0

Customer did not leave a comment.

Erik G 
Rating:
5.0

The folks Midwest Ace in junction city were awesome. Very pleasant, explained everything very well and worked with me on the hours that I needed my uhaul. Thanks again to Midwest Ace

Scott L 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
1.0

The employees at Ace Hardware in Junction City KS, are rude and argumentative. Was rude to my mother and me on different occasions. If I wasn’t moving I wouldn’t have ever gone in that store for a uhual.

Tailor T 
Rating:
1.0

Uhaul was dirty inside and out. Had less than half a tank of gas left. Heater took a while to heat up, but that’s not even disappointing compared to what happened when we were about to drop it off. Went to start the truck and guess what — it didn’t. Lights flicked on and that’s it. Boyfriend had to run to AutoZone to buy jump cables, which were an extra $45, to jump the truck and be able to drive it back to the drop off location. We also got charged for another 24 hrs even though we dropped it off later than expected due to malfunction/poor maintenance. Both my boyfriend and I agreed to not use nor recommend uHaul in the future due to this unforgettable experience. Turned out to be more expensive than it had to be.

Juliana C 
Rating:
5.0

Very efficient and knowledgeable.

Brian G 
Rating:
3.0

The customer service experience wasn’t the best. The two women there weren’t the friendliest at all. Felt like we were bothering them whenever we were at the U-Haul counter waiting.

Elizabeth J 
Rating:
1.0

I was charged incorrectly cashier was rude

Tron c 
Rating:
3.0

Customer did not leave a comment.

Ezequiel T 
Rating:
3.0

Wiring had to be replaced, employee was not knowledgeable needed more training

Curt L 
Rating:
5.0

One of the tires on the trailer was low.

Jeff M 
Rating:
4.0

Customer did not leave a comment.

Ann C 
Rating:
4.0

Customer did not leave a comment.

edwin h 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
3.0

The staffs should be more informed about the product and pricing. I’ve met a representative who’s expression was like uhaul is making her work against her will, beside that she gave me wrong information about the trailer renting period. It’s not that I didn’t get any help from that location, actually i did, I guess it’s Ms. Tubby, she’s professional as well as a helpful person. Long story short, that branch should be working on their product knowledge and customer relation.

sakib s 
Rating:
5.0

Customer did not leave a comment.

Myiesha A 
Rating:
5.0

Customer did not leave a comment.

Alan B 
Rating:
4.0

Customer did not leave a comment.

Jeanie S 
Rating:
5.0

Customer did not leave a comment.

Sharone W 
Rating:
4.0

Had online reservation issues, as I reserved at this location , the system changed to another location about 45 minutes away. Went into this location and had them update the system back to this location, your U-haul system changed it agin to the location 45 minutes away. I finally called the week of pickup and was able to change back to this location.

Trask P 
Rating:
2.0

Customer did not leave a comment.

Spencer R 
Rating:
5.0

Customer did not leave a comment.

james w 
Rating:
5.0

Customer did not leave a comment.

Shawn C 
Rating:
5.0

Customer did not leave a comment.

Santiago L 
Rating:
4.0

The Ace Hardware location is very accessible and convenient. The staff you have is knowledgeable but a bit understaffed for the size of the inventory. Central processing of changes to location created confusion and additional driving around from location to location - outside of this location’s ability to control.

Charles L 
Rating:
5.0

This is an ACE Hardware location. The young man at the "Hub" was still learning, but very professional.

Charles L 
Rating:
5.0

Customer did not leave a comment.

Angela S 
Rating:
4.0

Customer did not leave a comment.

Troy R 
Rating:
1.0

Customer did not leave a comment.

jamilia h 
Rating:
4.0

Don't schedule a pickup 5 mins after a drop-off. Fix your trucks A/C

Daniel P 
Rating:
5.0

Best U-Haul experience in 30 years of moves. Excellent customer service and attention to detail in the turn in process.

David S 
Rating:
5.0

Customer did not leave a comment.

Lynda C 
Rating:
5.0

Customer did not leave a comment.

Samuel R 
Rating:
5.0

This was also a very helpful guy. Helped me on his lunch break! Thank you!

jose v 
Rating:
1.0

Guy that was supposed to hook up the trailer had no clue what he was doing why insist on doing some they aren't capable of?

Daniel b 
Rating:
5.0

Polite couldn't help with the ridiculous overcharge.

Damien R 
Rating:
4.0

Customer did not leave a comment.

Layla R 
Rating:
5.0

Customer did not leave a comment.

Oscar V 
Rating:
3.0

Customer did not leave a comment.

Jacob E 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
4.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

No comments.

ron a 
Rating:
5.0

Excellent team very kind and professional. I literally have zero complaints great job. Thank you

Mary S 
Rating:
5.0

I prefer to rent from this location because the employees are professional, polite and very helpful.

CAMMIE W 
Rating:
5.0

Customer did not leave a comment.

Nizha P 
Rating:
5.0

Great experience. Thank you

Scott B 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
3.0

Very helpful but seemed to struggle knowing what trucks they had onsite. Filled out paperwork for a truck they didn't even have onsite. Then didn't remove the truck from the system which caused problems with the next location to offer assistance. All in all both locations handled things but something that probably should have taken an hour, took 3. We made it safe and dropped everything off the next day by 4 PM. No harm, no foul. Besides a little education needed, they worked through things. I'd still recommend them.

Bill M 
Rating:
2.0

Customer did not leave a comment.

megan S 
Rating:
5.0

Customer service from Tabitha was fantastic. She went out of her way to get me squared away even though I changed my mind on the equipment I wanted. Best uhaul experience to date after numerous moves over the years!

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Customer did not leave a comment.

MYKEYLA K 
Rating:
5.0

Customer did not leave a comment.

Dwayne B 
Rating:
5.0

Customer did not leave a comment.

Austin R 
Rating:
5.0

Good as is

Evan S 
Rating:
5.0

I think y’all are doing great already great customer service!!!

TORNEKE R 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top