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Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Kathy at checkout and Ray with the return were very helpful and professional.
JOHN HThe associate that came out to help complete the return was especially speedy and made sure I was back on my way in a blink of an eye
Jessica BGreat customer service. Smooth transaction both pickup and returning.
SCOTT DVery easy process and very professional staff.
STUART WTruck dirty. Cracked windshield, sun visor broke made it extremely hard when sun visor is hanging down. Flies in the truck. Mud everywhere. Uhaul location told me to.sweep out the truck when the employees didn't even clean it prior to my reservation.
KAMALA JApp needs development
SAGE TThe uhaul had 2 different error lights on and ran extremely rough. I believe it used way more fuel than needed
EARL FGreat service, everyone was there to help.
DAVID CVery helpful
RYAN RGreat very friendly
DONNA Mnone
ROBERT GThis company needs to bring back the military/veteran move programs. I feel as though I was over charged greatly for use of the trailer and the fact I was required to pay for 5 days when I only needed it for 3 is, lack of better words, absolutely bullshit. I hope I don't need another uhaul anything anytime soon.
CALEB MEverything was great when I rented the trailer from ACE Hardware. The person helped me hook up the trailer and made sure everything was good.
EDWARD KEverything worked as it should thank you!
Kevin SExtraordinario servicio al cliente
Tommy BAce Hardware in Junction city was great!
STEPHAN VThe location was great. Uhaul over all, is not. Rented the 2-wheel car dolly, had it for maybe 4 hours. Turned back in with 20 hours remaining. App was down and got charged. Then the local store could only do a partial refund.
Nichole MClean out the truck before you rent it out again. It was unacceptable.
Jeffrey CExcellent Service, Keep up the good work 👍
Herbert TA Diesel powered engine on the larger one way rental units would be great.
Guy HThey need to check all lights are working not just the 4way flashers. 1 light was not working when headlights were on.
Mark MHe put the C in Customer Service!
James CThe staff are always friendly and helpful =)
Julie CI was very disappointed in UHaul. I had reservations at a location where I was moving. The day before the move UHaul was trying to change the type of trailer I reserved. I made my reservation early enough this should have not been an issue. I had to travel 25 miles out of my way to pick up this UHaul. I did not get the size of vehicle I rented. The lady at the counter changed my drop off to open ended meaning I could drop it off at the nearest UHaul location to me. In my travels UHaul texted me telling me where to drop it off, which I did but I had to travel another 25 miles longer to drop it off. I am very disappointed in the move and I will think twice before using UHaul again.
Amy EHelpful
Robert MN/C
jovanni pI am pleased with the Caroline Ave location, where I have rented trucks in the past. What was frustrating was that there was an e-alert placed on my account, and they could not rent it to me until I called U-Haul to figure out why my account was blocked. Due to a system error, my account was blocked, and the representative spent at least 15 minutes figuring it out before my account was fully unblocked and back to normal. This is TOTALLY unprofessional, and U-Haul should not penalize people who take care of your vehicles, rent them, and bring them back unharmed. It was embarrassing to stand at the Ace Hardware store for over an hour to get this situation resolved, which was in no way my fault as a customer, and finally get the truck to get on with my extremely important day. I was LATE picking up my son from college as a result of U-Haul, and I am upset that this happened. If this is how you treat your customers, I WILL NOT EVER rent from U-Haul again! You should be ashamed of yourselves!
CRYSTAL DEverything was awesome.
Jezriel TAmazing people in there and they know their jobs well. Thank you for making things easy for me.
Julie CI booked online a declined the coverage and they still charged me and I didn't want it so I want a refund! ACE said they can't do it uhaul has to do it
Cedric WAssociate was knowledgeable and helpful.
Jackie DFriendly and helpful staff.
WILLIAM BShe told me 73 and I have a charge for 88 and 15.
Phillip RFirst of all U-Haul needs to stop the " Bait & Switch tactic that they do. This $19.95 a day is a joke. You actually get charged double that and even though I replaced the fuel. I was charged for 2 more gallons. Another $7.12 place my receipt shows 19.95 a day and the "actual" charge of $48.38. Pluse I was charged another $13.43 for the 15 miles round trip that I traveled. Which is fine! I expected to be charged for my mileage. I'm just very upset that I was charged double for the day rate when I returned the unit back in less than the 24 hours I was aloted!
Edee GThe Ace Hardware employees who assisted me were great. Very courteous and helpful.
Mitchell CHad a great experience so I would not change anything
Minerva HTook some time to locate help when turning in the U-Haul. Otherwise, once finding help, the service was great
Patricia TThe trailer was dirty and unkempt. I want to say the customer service representative was kind and helpful but the manager that was over him was a rude and crude individual that would make me never want to rent a trailer from this location ever again! His demeanor towards the employee was abrasive and he belittled the employee who helped us several times in a non professional manner! The manager also treated myself and two people who were with me as if we were completely unintelligent and had no concept of the situation! He stated he was from the Manhattan, KS store for reference but apparently managed both locations. I highly recommend some retraining for this manager in proper etiquette with employees and customers!
Matt MThe representative was very helpful.
Rolando FThe folks Midwest Ace in junction city were awesome. Very pleasant, explained everything very well and worked with me on the hours that I needed my uhaul. Thanks again to Midwest Ace
Scott LThe employees at Ace Hardware in Junction City KS, are rude and argumentative. Was rude to my mother and me on different occasions. If I wasn't moving I wouldn't have ever gone in that store for a uhual.
Tailor TUhaul was dirty inside and out. Had less than half a tank of gas left. Heater took a while to heat up, but that's not even disappointing compared to what happened when we were about to drop it off. Went to start the truck and guess what - it didn't. Lights flicked on and that's it. Boyfriend had to run to AutoZone to buy jump cables, which were an extra $45, to jump the truck and be able to drive it back to the drop off location. We also got charged for another 24 hrs even though we dropped it off later than expected due to malfunction/poor maintenance. Both my boyfriend and I agreed to not use nor recommend uHaul in the future due to this unforgettable experience. Turned out to be more expensive than it had to be.
Juliana CVery efficient and knowledgeable.
Brian GThe customer service experience wasn't the best. The two women there weren't the friendliest at all. Felt like we were bothering them whenever we were at the U-Haul counter waiting.
Elizabeth JI was charged incorrectly cashier was rude
Tron cWiring had to be replaced, employee was not knowledgeable needed more training
Curt LOne of the tires on the trailer was low.
Jeff M