Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)

183 reviews

1528 N Grand St   Enid, OK 73701

(580) 234-8326

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm–6 pm

Services at this Location:

Contact Us

(580) 234-8326

1528 N Grand St
Enid, OK 73701

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Greg is a great guy very friendly highly knowledgeable and answered all of my questions

Christopher W. 
Rating:
2.0

I rented a uhaul on 6/11/23 and returned it back the same day. I had to call several times on the balance on my depending deposit, I received a receipt on 6/13/23 and still haven't received my refund funds back to my card. Today is 06/15/23 and still waiting on my refund.

Latasha R. 
Rating:
5.0

Customer did not leave a comment.

Kauka L. 
Rating:
4.0

Customer did not leave a comment.

Frank C. 
Rating:
4.0

The website is the worst. The website made me take 45 min and Glenn saved it….

Jake F. 
Rating:
2.0

I did not interact much with the employee, simply handing them the key. The location is a problem though, the large trucks bottom out pulling into the lot, and you can not pull a truck and trailer into the lot. We had to disconnect the trailer from the truck in the street, and use out pickup to pull it in. I would not recommend this location for anything larger than a small van.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Dani F. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA S. 
Rating:
5.0

Excellent service, will definitely come again

Joseph V. 
Rating:
5.0

Amazing service!!! Great guy!!!

Mindy C. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Everything went well and super smooth. No problems

Emma S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Keep up the good work.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Peyton K. 
Rating:
3.0

The front office smelled strong of something. Other than that, the lady was nice and helpful.

Chelsea B. 
Rating:
5.0

Customer did not leave a comment.

melissa B. 
Rating:
5.0

Second time I've rented from MGM & would not hesitate to do so again. However, sure would be nice if UHaul could the online check-in site in working order!

toni M. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

The weather seal on the door immediately deteriorated and fell off. Not their fault but was super annoying to deal with on a road trip.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Linsey K. 
Rating:
5.0

10/10 uhaul location!!!!

Colin B. 
Rating:
3.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Great experience, fast checkout, good explanation of service and use.

Rachel O. 
Rating:
5.0

It was a great experience

david H. 
Rating:
5.0

Couldn't be more pleased with the service I received from MGM. The folks there made the process hassle-free. Definitely 5 stars!!!

toni M. 
Rating:
5.0

Customer did not leave a comment.

Katrina A. 
Rating:
1.0

Took 2 hours to get my truck was told one price and charged another very disappointing will not ever use uhaul again .

HENRY S. 
Rating:
5.0

Manager was quick and pleasant. I enjoyed the experience.

JOE J. 
Rating:
4.0

Customer did not leave a comment.

connie S. 
Rating:
4.0

Narrow entrance, hard to get in and out. Staff was there late that was nice. Called back next day during business hours to confirm and they didn't know, I had to call corporate to confirm. Need to be more organized, but good service.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer service was great! Only problem, A/C did not work in the cab of the truck.

James C. 
Rating:
5.0

Easy to work with and very friendly.

DWAINE D. 
Rating:
5.0

Customer service was outstanding! Glenn and his wife were very professional and very nice to work with. I will return for all of my rental needs in the future.

galela L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

The address on the ONLINE contract and the location didn't match. There are 3 different locations across from each other and none of the addresses matched the one on my contract.

Thomas B. 
Rating:
3.0

Dropped off equipment after hours. Called them the next morning and everything was good.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

Great service. Glenn is awesome and professional.

MARIO H. 
Rating:
5.0

Customer did not leave a comment.

MARIO H. 
Rating:
1.0

The owner of this place swore up and down that if I didn't take the safe move, and got pulled over, that I would be fined a $1,000.00 and my license would be suspended. Luckily, I'm no dummy and know that's not the truth. I have been using uhaul for 30 years but I will NEVER rent from this guy again. I don't care if he's the only place in town with a truck.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

FLOYD S. 
Rating:
5.0

Glen was helpful and gave us his phone number if we had any issues or questions!

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Nothing !! Glenn was very friendly & professional.Glenn tool very good care of me & my needs.Glenn helped me accomplish my mission.

DARIN M. 
Rating:
5.0

Thank you.

JONATHAN P. 
Rating:
3.0

I was told to just google closest uhaul to return my equipment. When I did that I had to go to 3 different places because the first 2 wouldn't accept my trailer return and said I would be “charged a fine” if I didn't return it to scheduled location.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Cody P. 
Rating:
5.0

Glen was awesome in helping and advising on the car trailer. He also made himself available for any needs we may have throughout our journey home. He really cares about his customers.

johna W. 
Rating:
4.0

Had a misunderstanding on local rates, did not get clairty on that.

ROCKY C. 
Rating:
5.0

It was very useful thank you glenn here in Enid ok

travis M. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Angie F. 
Rating:
1.0

Don't over charge, Don't quote when you're going to charge whatever you feel. If on rental you have free miles don't bill for the free miles after the rental is done. Would not recommend you haul Services again.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
4.0

Great guy

Brannon B. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
1.0

No help unhooking. No paper trail of the return. Lot it almost impossible to navigate. No attendant at return lot. I took pictures to protect myself. Lot in a high crime area.

Michael W. 
Rating:
5.0

This location is always helpful and so kind. Will not go anywhere else!

Rachel B. 
Rating:
2.0

The location where the trucks were parked was half a block away and across the street from the "office" so drop off was a bit confusing. Although I returned the truck a day or two ahead of schedule, I still got an email the following day reminding me to return my truck, so it appears the information on my return was not entered until few days later. Still, it was nice to have a return location close to where I was going- thanks for that!

Charles R. 
Rating:
3.0

Customer did not leave a comment.

Denton W. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
4.0

The customer service was very good.

patricia L. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
2.0

Took more than 90 minutes to rent trailer due to representative unfamiliarity with Uhaul rental portal (elsewhere, I've been in-and-out in less than 30 minutes). Furthermore, I had major issues with trailer wobble--later discovered that rear right tire had only 8psi...I hope this was an isolated incident, but the representative did not check tire pressure prior to releasing trailer to me. Major safety issue.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Clyde S. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Was expensive for a 86 mile one way trip.

Roxanne M. 
Rating:
3.0

Lower the rates.!! Price was outrageous for me to rent a tow dolly for a 3 hour trip.!! And it was returned as soon as I got home.!!

RANDOLPH R. 
Rating:
3.0

Did not put in my drop Off location, so I couldn't drop off after hours online. I called customer service to help me and the lady was very rude. Not happy with my after hours customer service experience at all. If they can't help you after hours why have them available?

brandy C. 
Rating:
2.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Free coffee

Douglas M. 
Rating:
2.0

Not very happy with U-Haul. I was first told a location near me had a 10' truck on the date I needed. A couple of days before I needed the truck I was informed of different location , further away, would have the truck. I went to pick-up the 10" truck and the only thing he had was a15', a dirty dolly and no furniture pads.

Jimmie R. 
Rating:
2.0

The truck battery post is lose, it died on me several time and about half the the time I would have to pop the hood wiggle the battery post to get it to start

Zachary F. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

We were pressured into buying insurance which uhaul isn't licensed to sell. The truck wasn't swept when we picked it up. The steering wheel felt loose as we drove. The return location seemed to not want us to drop off the truck. The office we first rented from insisted that I would only be permitted to rent a uhaul if my husband's contact information was submitted (I was with my 26 year old son; my husband was in another state). This was insulting considering that in June, I had rented a uhaul truck in my home state of California. I'm outraged.

Maura S. 
Rating:
5.0

Owner was extremely helpful. Uhaul computer system didn't work. Owner had to phone Uhaul to have them enter transaction.

john M. 
Rating:
3.0

Customer did not leave a comment.

Kelby C. 
Rating:
5.0

Customer did not leave a comment.

TERRA B. 
Rating:
5.0

Customer did not leave a comment.

Stephani Q. 
Rating:
5.0

Customer did not leave a comment.

Rusty P. 
Rating:
5.0

I first tried to rent from Kings Rental in Hennessy OK. I would appreciate someone from U-Haul contacting me because someone needs to make that experience right with me. Something is very wrong with using the 24/7 service on a mobile device at this location and I wasted ALOT of time and fuel and drive miles for nothing and also COULD NOT get any assistance from the woman on the other end of the line who I called while discovering this would not work. Once again I hope to get contacted about this issue. justin.patocka@gmail.com

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
3.0

Employee auto enrolled me in insurance when i had denied it online. Assumed I wanted it without asking, had to catch it in the subtotal. Next time, querry the customer. I believe that's a requirement.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

Very helpful.

Douglas K. 
Rating:
5.0

Great service

wess B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
4.0

the price was $14 higher than quoted online. He added 50 plus dollars insurance without permission. Otherwise it was good.

jim W. 
Rating:
3.0

Customer did not leave a comment.

Sharon S. 
No reviews have been submitted for this location.

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