Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)

189 comentarios

1528 N Grand St   Enid, OK 73701

(580) 234-8326

Horario de oficina

  • Lunes a sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Domingo:
    1 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(580) 234-8326

1528 N Grand St
Enid, OK 73701

Servicios en esta ubicación:

Horario de oficina

  • Lunes a sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Domingo:
    1 p. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

DANNY B 
Clasificación:
3.0

El cliente no dejó un comentario.

JALEESIA T 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin G 
Clasificación:
5.0

Have more like Glen . He was most helpful .thank you Bob Bell

ROBERT B 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody M 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUAL B 
Clasificación:
5.0

Greg is a great guy very friendly highly knowledgeable and answered all of my questions

Christopher W 
Clasificación:
2.0

I rented a uhaul on 6/11/23 and returned it back the same day. I had to call several times on the balance on my depending deposit, I received a receipt on 6/13/23 and still haven't received my refund funds back to my card. Today is 06/15/23 and still waiting on my refund.

Latasha R 
Clasificación:
5.0

El cliente no dejó un comentario.

Kauka L 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank C 
Clasificación:
4.0

The website is the worst. The website made me take 45 min and Glenn saved it….

Jake F 
Clasificación:
2.0

I did not interact much with the employee, simply handing them the key. The location is a problem though, the large trucks bottom out pulling into the lot, and you can not pull a truck and trailer into the lot. We had to disconnect the trailer from the truck in the street, and use out pickup to pull it in. I would not recommend this location for anything larger than a small van.

Benjamin S 
Clasificación:
5.0

El cliente no dejó un comentario.

Dani F 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA S 
Clasificación:
5.0

Excellent service, will definitely come again

Joseph V 
Clasificación:
5.0

Amazing service!!! Great guy!!!

Mindy C 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S 
Clasificación:
5.0

Everything went well and super smooth. No problems

Emma S 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D 
Clasificación:
5.0

Keep up the good work.

PHILIP S 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton K 
Clasificación:
3.0

The front office smelled strong of something. Other than that, the lady was nice and helpful.

Chelsea B 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa b 
Clasificación:
5.0

Second time I've rented from MGM & would not hesitate to do so again. However, sure would be nice if UHaul could the online check-in site in working order!

toni m 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael T 
Clasificación:
4.0

The weather seal on the door immediately deteriorated and fell off. Not their fault but was super annoying to deal with on a road trip.

ROBERT E 
Clasificación:
5.0

El cliente no dejó un comentario.

Linsey K 
Clasificación:
5.0

10/10 uhaul location!!!!

Colin B 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley S 
Clasificación:
5.0

Great experience, fast checkout, good explanation of service and use.

Rachel O 
Clasificación:
5.0

It was a great experience

david H 
Clasificación:
5.0

Couldn't be more pleased with the service I received from MGM. The folks there made the process hassle-free. Definitely 5 stars!!!

toni m 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina A 
Clasificación:
1.0

Took 2 hours to get my truck was told one price and charged another very disappointing will not ever use uhaul again .

HENRY S 
Clasificación:
5.0

Manager was quick and pleasant. I enjoyed the experience.

JOE J 
Clasificación:
4.0

El cliente no dejó un comentario.

connie s 
Clasificación:
4.0

Narrow entrance, hard to get in and out. Staff was there late that was nice. Called back next day during business hours to confirm and they didn't know, I had to call corporate to confirm. Need to be more organized, but good service.

Jeremy S 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah C 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E 
Clasificación:
5.0

Customer service was great! Only problem, A/C did not work in the cab of the truck.

James C 
Clasificación:
5.0

Easy to work with and very friendly.

DWAINE D 
Clasificación:
5.0

Customer service was outstanding! Glenn and his wife were very professional and very nice to work with. I will return for all of my rental needs in the future.

galela L 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M 
Clasificación:
1.0

The address on the ONLINE contract and the location didn't match. There are 3 different locations across from each other and none of the addresses matched the one on my contract.

Thomas B 
Clasificación:
3.0

Dropped off equipment after hours. Called them the next morning and everything was good.

Alan W 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry M 
Clasificación:
5.0

Great service. Glenn is awesome and professional.

MARIO H 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO H 
Clasificación:
1.0

The owner of this place swore up and down that if I didn't take the safe move, and got pulled over, that I would be fined a $1,000.00 and my license would be suspended. Luckily, I'm no dummy and know that's not the truth. I have been using uhaul for 30 years but I will NEVER rent from this guy again. I don't care if he's the only place in town with a truck.

Katherine B 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD S 
Clasificación:
5.0

Glen was helpful and gave us his phone number if we had any issues or questions!

RONALD J 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D 
Clasificación:
5.0

Nothing !! Glenn was very friendly & professional.Glenn tool very good care of me & my needs.Glenn helped me accomplish my mission.

DARIN M 
Clasificación:
5.0

Gracias.

JONATHAN P 
Clasificación:
3.0

I was told to just google closest uhaul to return my equipment. When I did that I had to go to 3 different places because the first 2 wouldn't accept my trailer return and said I would be "charged a fine" if I didn't return it to scheduled location.

ANDREW P 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody P 
Clasificación:
5.0

Glen was awesome in helping and advising on the car trailer. He also made himself available for any needs we may have throughout our journey home. He really cares about his customers.

johna w 
Clasificación:
4.0

Had a misunderstanding on local rates, did not get clairty on that.

ROCKY C 
Clasificación:
5.0

It was very useful thank you glenn here in Enid ok

travis m 
Clasificación:
4.0

El cliente no dejó un comentario.

William A 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie F 
Clasificación:
1.0

Don't over charge, Don't quote when you're going to charge whatever you feel. If on rental you have free miles don't bill for the free miles after the rental is done. Would not recommend you haul Services again.

Derrick B 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA C 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S 
Clasificación:
4.0

Great guy

Brannon B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff O 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold F 
Clasificación:
1.0

No help unhooking. No paper trail of the return. Lot it almost impossible to navigate. No attendant at return lot. I took pictures to protect myself. Lot in a high crime area.

Michael W 
Clasificación:
5.0

This location is always helpful and so kind. Will not go anywhere else!

Rachel B 
Clasificación:
2.0

The location where the trucks were parked was half a block away and across the street from the "office" so drop off was a bit confusing. Although I returned the truck a day or two ahead of schedule, I still got an email the following day reminding me to return my truck, so it appears the information on my return was not entered until few days later. Still, it was nice to have a return location close to where I was going- thanks for that!

Charles R 
Clasificación:
3.0

El cliente no dejó un comentario.

Denton W 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G 
Clasificación:
4.0

The customer service was very good.

patricia l 
Clasificación:
4.0

El cliente no dejó un comentario.

James F 
Clasificación:
2.0

Took more than 90 minutes to rent trailer due to representative unfamiliarity with Uhaul rental portal (elsewhere, I've been in-and-out in less than 30 minutes). Furthermore, I had major issues with trailer wobble--later discovered that rear right tire had only 8psi...I hope this was an isolated incident, but the representative did not check tire pressure prior to releasing trailer to me. Major safety issue.

Christopher A 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde S 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S 
Clasificación:
5.0

Was expensive for a 86 mile one way trip.

Roxanne M 
Clasificación:
3.0

Lower the rates.!! Price was outrageous for me to rent a tow dolly for a 3 hour trip.!! And it was returned as soon as I got home.!!

RANDOLPH R 
Clasificación:
3.0

Did not put in my drop Off location, so I couldn't drop off after hours online. I called customer service to help me and the lady was very rude. Not happy with my after hours customer service experience at all. If they can't help you after hours why have them available?

brandy c 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID F 
Clasificación:
5.0

Café gratis

Douglas M 
Clasificación:
2.0

Not very happy with U-Haul. I was first told a location near me had a 10' truck on the date I needed. A couple of days before I needed the truck I was informed of different location , further away, would have the truck. I went to pick-up the 10" truck and the only thing he had was a15', a dirty dolly and no furniture pads.

Jimmie R 
Clasificación:
2.0

The truck battery post is lose, it died on me several time and about half the the time I would have to pop the hood wiggle the battery post to get it to start

Zachary F 
Clasificación:
5.0

El cliente no dejó un comentario.

William R 
Clasificación:
5.0

El cliente no dejó un comentario.

David D 
Clasificación:
2.0

We were pressured into buying insurance which uhaul isn't licensed to sell. The truck wasn't swept when we picked it up. The steering wheel felt loose as we drove. The return location seemed to not want us to drop off the truck. The office we first rented from insisted that I would only be permitted to rent a uhaul if my husband's contact information was submitted (I was with my 26 year old son; my husband was in another state). This was insulting considering that in June, I had rented a uhaul truck in my home state of California. I'm outraged.

Maura S 
Clasificación:
5.0

Owner was extremely helpful. Uhaul computer system didn't work. Owner had to phone Uhaul to have them enter transaction.

john m 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelby C 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephani Q 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty P 
Clasificación:
5.0

I first tried to rent from Kings Rental in Hennessy OK. I would appreciate someone from U-Haul contacting me because someone needs to make that experience right with me. Something is very wrong with using the 24/7 service on a mobile device at this location and I wasted ALOT of time and fuel and drive miles for nothing and also COULD NOT get any assistance from the woman on the other end of the line who I called while discovering this would not work. Once again I hope to get contacted about this issue. justin.patocka@gmail.com

Justin P 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney J 
Clasificación:
3.0

Employee auto enrolled me in insurance when i had denied it online. Assumed I wanted it without asking, had to catch it in the subtotal. Next time, querry the customer. I believe that's a requirement.

Christopher W 
Clasificación:
5.0

El cliente no dejó un comentario.

terry m 
No se han enviado comentarios para esta ubicación.

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