Comentarios de los clientes para MDJ Grayson Auto Sales

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de MDJ Grayson Auto Sales

Clasificación general:

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CHAD D.
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Never seen a Uhaul location like this! The customer service was great! The staff was so concerned about me and my family! The manager of the place Derek asked me if I had a job because I had just moved to town!! This guy was going to help me find a job and made sure I had enough Moving Help! This place was more than just a U-Haul rental center it was like a Help center! This was the best U-Haul experience I have ever had! They were so busy yet concerned enough to take the time to look after me! I didn't say anything to them but I was so impressed and I felt cared about!! I can't wait to use them again!!!!!!!

MEREDITH O.
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El cliente no dejó un comentario.

JAMES S.
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Rental process was super easy. Close to the highway and great customer service.

Stephen T.
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If you are going to inform your customers that equipment is available for pickup at a location, the equipment should be ready at available at location. Customers should not be required to do the logistical work of Uhaul for them. Secondly running an emissions shop as well as a Uhaul is confusing to your customers. I had to direct confused passersby they didn't know how to find the shop. Furthermore a vomit smelling truck should not be dispatched, especially when it is streaked across the dashboard. I ordered a car tranport and 15' truck, and was informed it be ready at 10. 1.) The location didn't open until 11 2.) The car transport they offered was two wheel instead of the 4 wheel I reserved and was informed was on hand via email and when I called to confirm 3.) They removed the car transport from my contract with my knowledge. So going to the secondary location to pick up the car transport required a new contract and another payment, which was more than my first reservation.

LINDA W.
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El cliente no dejó un comentario.

TRINECIA H.
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The rental was for one day(24hrs.) . Out 7:02pm. Saturday 11/14/2020. Returned Sunday 11/15/2020 at 6pm. Keys where left in drop box. The return time was incorrect on point of sale contract. It was changed on Monday morning to reflect the 24hr. Rental.

TAWANNA I.
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Have more variety and the prices are rough when you have to move from some other state back to your original state cut down to young trips

Chavon T.
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Thank you all so much

Willie H.
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Making sure the vehicles are clean and sanitized after each use.

Rodney B.
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El cliente no dejó un comentario.

MICHAEL T.
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El cliente no dejó un comentario.

THOMAS R.
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El cliente no dejó un comentario.

Scott S.
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Clean and well maintained trucks. I booked a 10ft truck online the night before I needed it. Seamless pickup process (I was driving the truck off the lot less than 10 mins after arrival). Quick and easy return process as well. Will be using this location moving forward

HARRISON B.
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The guy I was renting the uhual from had no clue what he was doing. Took forever, no mask in a small room, had to swipe my card literally 20 times. Do not recommend.

Milton G.
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I've been coming to this location every weekend for the past month, for my business. They make it a fast easy process. Also always willing to work with you.

Jennifer B.
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My reservation was overbooked and my cargo van was not available. I was forced to go to another location. The customer service rep who assisted me was awesome and very straitforward. She did help me book another truck but I had to go to another location and rent a bigger truck than I needed or wanted to drive. Not a great experience but not the fault of that rep.

John B.
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El cliente no dejó un comentario.

Kathleen D.
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The staff should wear masks. It was a real slap on the face when I told the woman I don't go inside with unmasked people and she made me come in anyway to sign the credit card receipt. If I had known I'd have to deal with an anti masker and put myself at risk I would not have rented from this place. Coronavirus is real and it's just plain good business to wear a mask even if you personally are ignorant of science. The owner wore a mask when I returned the truck and responded well when I complained about the anti masker. Other than the anti masker person the experience was very smooth and easy and cheap and efficient. I would highly recommend especially because of the wonderful owner. Hopefully he will have implemented a mask policy with his anti masker staff. If not, just walk away.

JEFFREY S.
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El cliente no dejó un comentario.

donald H.
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Excellent service from this location. Kudos to Derrick and Allen who both gave great service!

Kirsten S.
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El cliente no dejó un comentario.

ARTHUR F.
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El cliente no dejó un comentario.

CARLY W.
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NA

JONATHAN G.
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El cliente no dejó un comentario.

Chandler P.
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El cliente no dejó un comentario.

Melanie F.
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Thank you to the staff! They were very helpful and professional!!

JOHN T.
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I went 29 miles but was charged $28 for gas. Unreasonable.

FELITA B.
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El cliente no dejó un comentario.

Jamal R.
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For the staff to wear masks

Mike Q.
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I love this location. Will always come back

Patricia D.
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Service receive was professional considered but more importantly appreciated. Return procedures were smooth and trouble free. This is now the only U-Haul store I will patronize for all future moving needs. Thanks for excellent service rendered to my wife and I.

Rostislav S.
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Super friendly staff

Richard M.
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I was sent to this location after my original reservation UHaul rental office could not provide the equipment. The MDJ Grayson location filled my need on a no-notice request. They employees were great, had a positive attitude, and included me in friendly conversation while I checked in. I am very happy with the service at MDJ Grayson UHaul. I will definitely choose to do business with this center in the future. Also, the national UHaul reservation agent I called when the first center could not provide the equipment was outstanding. She was pleasant and positive, and solved the issue quickly by transferring my equipment reservation to MDJ Grayson.

Stephanie N.
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I reserved a van and an appliance dolly. None of these were available when I went to pickup. Was given a 15 ft truck that broke down an hour later. Instead of being able to move stuff, I was forced to spend 4-5 hours standing on the side of the road waiting for help. My stuff never got to where I needed it to go and I lost $80 worth of food I was unable to pickup bc I had to wait for roadside assistance from 6pm past 11pm.

CALENDRE W.
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MDJ Grayson Auto Sales was a life saver! I had went to 6 different Uhaul locations where they said they did not have any available trucks. I went to one location on Forrest Hills Drive in Atlanta and the customer service agent was no help at all. I asked her if she could find me a truck and she told me to call 1-800-GO-UHAUL! I thought that was rude considering she has a computer and didn't have any customers. When I called MDJ Grayson Autos, he said he had a truck available and that he would reserve it for me so no one else could get it. He was nice, courteous, and very pleasant and made sure to spray the truck down. Once I returned the truck, he told me to make sure to use them next time (which I definitely will) and if they don't have anything available, he would call around and find me somewhere that would have a truck available. If you need a UHaul rental, this is the place to go!!! Very nice and courteous customer service! Thank you for helping us!!!

Calvin J.
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El cliente no dejó un comentario.

MARK J.
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The gentleman that helped me was very nice and willing to check in the truck for me when I couldn't do it myself online.

Willie H.
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

Lisa L.
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El cliente no dejó un comentario.

CHADWICK W.
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Best most friendly experience I ever had renting a vehicle. Derrick and Larry totally understand customer service and have what it takes to make the renting experience enjoyable vs torture. Upon return, I stayed and visited for 10 extra minutes! Should be on a U Haul commercial. Feel free to contact me for more. Chad Watson. Severna Park MD

John L.
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Julia was top notch! Her customer service skills were wonderful which was nice because that is a rare skill.

Brett G.
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El cliente no dejó un comentario.

DOUGLAS K.
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Wasn't given a cost estimate. Coverage was automatically added to final bill which is optional if done online. No price charge was given to me upon returning the truck, instead I was told "we'll email you a receipt."

Richard T.
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El cliente no dejó un comentario.

Saranto C.
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El cliente no dejó un comentario.

Adam H.
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El cliente no dejó un comentario.

larry W.
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Very good customer service mrs Julie was kind and Derrick was helpful.

Nell A.
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El cliente no dejó un comentario.

BRANDON B.
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El cliente no dejó un comentario.

WILLIE H.
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El cliente no dejó un comentario.

Jessica S.
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Charged me $20 for gas. Must be able to see something I couldn't since I put it back at the tick mark they highlighted for me on the paper. Drove the truck a grand total of 2 miles, used it for a few hours and returned to the same location and paid $70 instead of the $40 I was quoted. Also didn't tell me they had no dollies for rent after I already selected one and showed up to get it so I had to carry everything myself.

Lesley G.
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El cliente no dejó un comentario.

Matthew W.
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El cliente no dejó un comentario.

Sandra G.
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El cliente no dejó un comentario.

Sonji L.
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El cliente no dejó un comentario.

larry W.
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El cliente no dejó un comentario.

Katelyn W.
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My first location was actually different but I had to wait 20 minutes for someone to enter the office & then they didn't even have a truck there for me. So I was then sent to the location on memorial

Kyle D.
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Made a reservation 5 days ahead. Didn't have any 15 or 12 ft box trucks @12:30pm. Told me he'd call me when one came in. Never got a call. Called around 6pm and someone told me they had one.

ERIN D.
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El cliente no dejó un comentario.

Jamie K.
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El cliente no dejó un comentario.

Andrew O.
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Larry was very helpful and Professional. Was able to accommodate some last minute changes. Recommend location.

Michael P.
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I have no complaints. I will use this location again in the future.

DOUGLASS E.
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Rental pick up and return was easy. Highly recommend and will use them again when I need a moving truck.

DAVID B.
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El cliente no dejó un comentario.

Ross R.
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Great experience! The man working there (I didn't catch his name, unfortunately) was friendly and helpful. Rental and return were both quick and efficient. Truck was clean and worked well. I've rented from UHaul a number of times and this was my best experience.

Daniel V.
Clasificación:

My initial pickup/dropoff location didn't have my tuck ready. As a result I had to drive an additional 30 miles (which I was charged for) on my moving day, start late, and ended up being a significantly longer day than was needed. Additionally, the new location didn't have all of the equipment I reserved, which I was told, it would. You can expect a call from me, I shouldn't be charged the extra miles at the very least. I reserved well in advance, and was really unhappy with the entire experience.

Erin O.
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The man running the place casually told us how he refused to wear a mask and did not provide us with the dolly and blankets I had reserved

AUTUMN M.
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El cliente no dejó un comentario.

SCOTT E.
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El cliente no dejó un comentario.

leisa C.
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Nothing. I had the best experience a person can have.

Alan F.
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Made it very easy

SHEILA S.
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El cliente no dejó un comentario.

Charlotte D.
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Always helpful, flexible, friendly

HATASHA J.
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Derrick was my first point of contact. They were absolutely accommodating and professional.

chandler R.
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El cliente no dejó un comentario.

Kaelin T.
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excellent service, no concerns

EVAN R.
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El cliente no dejó un comentario.

Stephen G.
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El cliente no dejó un comentario.

melissa P.
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Best ever Uhaul location!!!!!!! Great customer service

CHRISTOPHER G.
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El cliente no dejó un comentario.

Roger S.
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El cliente no dejó un comentario.

Lucas J.
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El cliente no dejó un comentario.

Brandon S.
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Ensure that the place opens when it supposed to open.

Irene R.
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El cliente no dejó un comentario.

Aaron C.
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Confusion check in and several re-works of the contract required. Mobile check out and key drop was a nightmare. Billing was off and several days later still has not been resolved, after multiple attempts to contact both the location and customer service.

MIRANDA E.
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El cliente no dejó un comentario.

WALE A.
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Excellent services. I was taken cared of right away. Very friendly staff, they really made sure all my needs were met "Satisfaction guaranteed".

Bryan T.
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My experience was great: very professional and efficient. I highly recommend Uhaul for the website and scheduling and MDJ Grayson for their service and support.

BRIAN R.
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The truck was good, but they did not have the 20 furniture pads I had ordered. They had only 6, and some of my furniture ended up damaged because I couldn't pack it properly.

MIA S.
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Thank you guys!

Jamie P.
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El cliente no dejó un comentario.

Rory M.
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El cliente no dejó un comentario.

donnie J.
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Yes Shukia Walker Thanks!! You we're great

LaMira J.
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El cliente no dejó un comentario.

PHILLIP C.
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El cliente no dejó un comentario.

BREE T.
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The young man ("Q") was very helpful in expediting the check-in/check-out process. Thank you all for your assistance, it was a good experience.

LINCOLN F.
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Easy process! Very helpful and kept me on time!

HELEN F.
Clasificación:

El cliente no dejó un comentario.

PAUL Y.
Clasificación:

El cliente no dejó un comentario.

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