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Todd M
Customer Reviews for Marshall Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had the U-Haul when it was reserved.
JuanLosada Sit was hard to locate the kay drop box
JAY FWay too many rules to rent not very user friendly and charges out the gasoo
GregorioBenavide FGreat customer service
Bruce BI was very disappointed with the new version of the light two wheel dolly design. The change of cables instead of safety chains to hook to truck recieveris unacceptable. The cables were in a tangle of kinks. Then to unravel the cable was full of painful surprises with sharp splinter spines of breaks coming through the rubber coating. I had leather gloves and they were even penetrated with cable splinters. Total miss application using cables. Get back to CHAINS like your other large trailers. The price of $49 to use for intown pull of 3 hours unacceptable.
CLAY BVery satisfied. Great and quick service. I will definitely refer others to use UHAUL.
Michael CFast and friendly service
Michele CNo improvement needed. Lady who assisted me was great. Will definitely go back.
David GI was told by the old woman “ you must be fun to live with” and “ you are so persnickety “ because I was following the instructions txt to me about photo and conditions. She told me to ignore that and just get going.
WILLIAM FNothing
Jerry MDarlene is great, knows her stuff.
Nan DNo issues or concerns.
Robert WAwesome employees
Courtney CRead other comments
Dwayne PNothing to improve we have rented from her many many times and she is amazing
Kathryn SFriendly and helpful staff. This is a one-person operation for a pretty large area on the Gulf, so sometimes there can be a wait, but the person behind the counter is always helpful and tries to help everyone quickly.
Ann FI’m a senior citizen and I could not get the trailer off the ball. There was no jack. I had to call for help and sat in my truck for over 15 minutes to get assistance where it took 2 men to lift the trailer off the hitch. I wish I knew about this before I rented it.
John LEven though the posted hours said someone would be there, there was no one there. We just had to unhook the 26 foot truck and car hauler ourselves and try to park it in the correct places.
Stephen LThe lady was very nice and helpful.
Kimberly JExcellent service!!
Lorrie SThe gas gauge does not read properly. I drove 24 miles total and when I went to put gas in the needle moved but as soon as I put the truck into drive and went two city blocks it went back to empty so I stopped a second time and got gas. This time I added $15 more and the gauge did not move. I drove another four blocks to drop off the truck and return the keys. I took a picture of the gas gauge and have my receipts for proof. The gauge does not read accurate.
Kimberly RHave someone on site that knows how to set up the lights, hitch, etc.
Stephen LDarlene is wonderful to work with.
Kimberly RThe u haul agent was helpful, knowledgeable and gave excellent customer service
catherine bNever took equipment off rent while under review of claim was charged late fee.
Amanda MGet her a office
Doug CI have used this specific U-Haul location multiple times and I have always received excellent customer service from Darlene. I would like to make a suggestion to the executive management of U-Haul. I have noticed that each location I have used has had some sort of computer issue, which causes delays for customers, as well as unnecessary frustration for your valuable employees. I encourage you to survey your frontline agents who use the computers and software daily for their top three suggestions for improving transactions. As a repeat customer, I have noticed some of your employees could benefit from additional training and the use of more "user-friendly" technology. As a professional trainer and process implementation specialist, I highly recommend a once daily login and using touch screens. These two small changes made a significant impact to both our external and internal satisfaction scores when surveyed by the third-party company, Kingsley. I hope this information is welcomed and helpful to U-Haul. Best regards, Kimberly Rose
Kimberly Rsmall location, but glad it was there. staff very good, overall experience very good thx yal
MAX KAll good
Steven BThe best service . Best experience. Best of the best for us . Thank you for making our move so easy.
JohnnyRay AMrs Marshall went out her way to take care of me and to make sure the truck was exactly what I needed… Great customer service!!!
mike sGreat service
Wilberth MI have rented at this location multiple times she is very nice and helpful
Phil ESuper nice lady!!
Haley SThe 1st auto carrier trailer hitch was damaged returned it for one that worked as it should. The lady who ran the office really went above and beyond to make things right.
SCOTT ROffice was in a shed which wasn’t the problem it was just cluttered and messy inside we had to stand in the cold. I placed my order online so pickup would be smooth and waited almost an hour because the lady there said to never do it online she doesn’t like using the new technology. I cannot make this up she started talking to us about the end days coming, new world order, asking us if we read our bible preaching to us about how much she hated this new technology when all we wanted was to get in the uhual and move out of our house. Also, the truck she initially gave us needed oil and she said we can take it we just have to go put oil in it which I thought was unprofessional to ask, she should take care of her own vehicles. She’s older she was doing everything on her own so every man there had to help her lift the trailers, move items and I just think it’s time for someone new to takeover and revamp the port Lavaca u haul.
Damian RI have no comment for improvement but I just wanted to be known that the lady who runs the U-Haul office here is absolutely wonderful. She is extremely knowledgeable with any questions I have had and I am grateful to have had done business with her yet again
Misty WVery helpful and even met me early than her opening hour
Jack TReally helpful and filled everything I needed
Jack Tcheck air on all tires weekly a must.
ALAN TThe person who called me to confirm my drop-off (drop-off was after hours) was very nice.
Wally SThe lady that is at this location is absolutely wonderful. i have rented several times from this location and every single time she has been full of smiles and is so polite. She has been the same lady every rental i have picked up from this location. she is extremely knowledgeable about the business. I have always had a smooth and quick check out and check in. i will definitly rent from this location again. Thanks MIsty
Misty WNot the correct address or name. It had me stopping at a United Rental. They said that they are tired of people stopping there to pick up or drop off stuff. Actual drop off was across town in a restaurant parking lot. I don’t blame the owner. She said she’s tried to get this corrected and stays on hold forever before she gets to talk with someone. Uhaul please help her!
Tad DThe cost of renting a 6x12 trailer was astronomical. In less than 3 month period it had doubled plus. Ridiculous
Kimberly Hdead battery when I arrived, truck has loose stearing issues and was a chalenge to drive
Mark EThe tires were so badly worn that we had a blow out when returning it and apparently the insurance I purchased didn't cover anything. It's good the blow our didn't happen on the Raton Pass or we may have wrecked.
Jean BCargo trailer had a bald tire when I arrived to pick it up. The U-Haul rep at the location told me she couldn't call to get it repaired and that I had to pick it up as is and then call for service myself. I had to call for road service and wait an additional 3 or r hours to get it fixed before I could depart. The rep told me it was the worst trailer in the fleet. After reaching my destination and unloaded the contents I discovered that the enclosed cargo trailer must have leaked while driving in the rain because the almost new queen size mattress had soaked up water (rain) all along the side of the mattress. I tried twice to contact U-Haul service number, because I had paid for the insurance, but was on hold for over 2 hours each time and never got to talk with anyone about it. Ridiculous.
Jimmy SEverything went seamless, wonderful folks to work with!
Edmond HHave rented from this location many times and is always quick and easy.
Dustin SGreat customer service and fast paste
Cynthia RCan’t get any better. Marshall Gulf was the best experience I have ever had renting a trailer.
don tLady was nice, truck was not. Had no max ac in 100 degree weather. It was loud like muffler leak, the dog latch to rear door was not working properly and had to be manipulated manually to hold latch open, truck had 183,744 miles--Not a good truck for 200 mile trip.
Raymond R