El cliente no dejó un comentario.MARTIN F.
Customer Reviews for Marks Auto Repair
(U-Haul Neighborhood Dealer)
Appleton, WI 54915
(On Hwy 47)
Servicios en esta ubicación:
- Mon–Fri7:30 a. m. - 4 p. m.
- Sat–Sun7 a. m. - 10 a. m.
- 4/2/2023 - 4/9/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The self check-in process was very frustrating for us. We had to call customer service for assistance in getting our phone settings updated to allow it to work. We were disconnected from the web site multiple times (we do have an iPhone and are proficient in using it). All told, it took us about 40 minutes to complete the process. I would recommend that U-Haul also offer sites with a live attendant to assist customers.Scott S.
I was given a truck with no cruise control after explaining I was traveling 1200 miles away. Very disappointed with the whole process from beginning to end and will be using Penske next timeCindy A.
El cliente no dejó un comentario.Alan C.
Remove the plexiglass barrier in office and let customers in - it feels like an inner city convenience store with all the merchandise behind bars.Daneil B.
El cliente no dejó un comentario.Steve J.
El cliente no dejó un comentario.Denise H.
The young lady was very helpful with the questions I had so yes I would recommend to my friends and familytataneshia R.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.jack C.
They were closed so we called u haul and left trailer at the siteDouglas W.
El cliente no dejó un comentario.GREG D.
El cliente no dejó un comentario.Steve P.
Inside cab dirty cardboard left in box. Took over 2 hours on phone to do online setup due to codes not working. Filled Truck up to the same gas mileage I got it with literally a block away from drop off and got charged for 2 gallons $9 roughly. Literally was a condom in packaging left in cup holder but you guys charged me for "gas" and I put it back to the level I took it...Devin R.
The staff were extremely friendly and happy to help!Doug S.
El cliente no dejó un comentario.tom V.
El cliente no dejó un comentario.Dave V.
El cliente no dejó un comentario.Gregory S.
Best ever. Used 2 times already.John H.
El cliente no dejó un comentario.Kristin W.
I was charged for a full extra dayTim O.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Akili E.
El cliente no dejó un comentario.Nathan L.
El cliente no dejó un comentario.Sam W.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Noah M.
El cliente no dejó un comentario.Manuel N.
El cliente no dejó un comentario.MICHAEL H.
Very polite and helpfulfrank S.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Bob P.
Remove the onerous proof of identity requirements at pickup time.William H.
El cliente no dejó un comentario.Lillian S.
I called U-haul Neighborhood Dealer to rent. He said we had to pick up at Go Pack Storage. My truck was not there. Then when I went into the text and tried to sign in, I found out that my truck was 10 miles away. I guy at U-haul Neighborhood could have told me to create an account before hand so that I could just get there and pick it up. The truck needed to be sweep out before we could load our stuff. The experience was not the greatest. My info on how to do it all through the website would have been helpful.Lorraine H.
This comment is for both Ladies on each end of our trip: Nothing but the best customer service and attention to detail that I have had in years from any service provider. U-Haul, your customer service is stellar and your equipment top notch. Thank you for providing me this service. Pat SchlinderPatrick S.
This was the best! I've been to other Appleton locations where I had to wait for equipment or was given the wrong equipment. This location was outstanding - everything just right and super easy to pick up and drop offDouglas M.
How about sending a bill??Bruce B.
Location convenient People friendly and knowledgeable Disliked small space for checkout areacheri G.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.MARK W.
It wasn't near me so I would not recommend to those near meTIMOTHY H.
Very easy and friendly checkout process, checkin even easier. Made my project super easy, I would heartily recommend Mark's!!Randy H.
My reservation was for pickup in Manitowoc a full week before the pickup date. The day prior to pick up, uhaul called and said the location had changed to an hour away. This negatively impacted plans as we were two hours behind schedule (it was a one hour drive each way). This is not acceptable. When a reservation is made in a selected city, that's where the pick up should be. The new location I have no issues with- other than it being too far awayBarbara R.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.TIMOTHY T.
This location was exceptionally quick and easy. The other locations spend a lot of time talking about all of the details of the rental agreement which is unnecessary for repeat customers. Ultimately, though, the location I choose is going to be dependent on the availability of the trailer size that I need.Matthew W.
Thanks to your service tech who went above and beyond to fix a blown trailer lights fuse. Very much appreciate the service level at Mark's Auto Repair. Gracias.Anthony G.
El cliente no dejó un comentario.Sarah U.
Great experienceJerry K.
El cliente no dejó un comentario.KELLY K.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Tim R.
El cliente no dejó un comentario.Dan P.
El cliente no dejó un comentario.Patti S.
Again. No one was there at the office. But the representative on the phone was excellent in every way.Lisa V.
El cliente no dejó un comentario.Aaron P.
El cliente no dejó un comentario.Jeffrey B.
The storage box was not super clean, dust, chips of particle board/ sawdust. Not bad but worth mentioningTerry E.
I don't know I had overall good experience.Melissa P.
The staff switched my trailer ball to the right size for me at no charge, and very quickly. Friendly, helpful, I could not ask for more.Darel S.
Very best service ever. They took over for location we were sent to that never showed up.John H.
No improvements needed. Great experience and friendly staff.Jason S.
El cliente no dejó un comentario.CHARLES M.
Originally my pick up site was Go Pack Storage in Kimberly, WI but the combination code didn't work at the site to get the key. I had to be redirected to Mark's Auto Repair.Judy F.
Do your key inside not in the box or you'll be charged another day even if you return it that day no matter what your instructions say. Check the cargo area for cleanliness. Take pictures of your mileage coming and going.Gwendolyn H.
Better customer services communicationDavid T.
El cliente no dejó un comentario.JODI S.
El cliente no dejó un comentario.Debra B.
El cliente no dejó un comentario.trino G.
They made pick up and drop off easy.Jesse M.
El cliente no dejó un comentario.Jorgen C.
El cliente no dejó un comentario.Angela E.
The online pickup and drop off took longer than expected, but overall worked well enough.PHILIP M.
El cliente no dejó un comentario.TOM V.
El cliente no dejó un comentario.Lynn B.
El cliente no dejó un comentario.Brian C.
There are a lot of steps that need to be taken online to order - doesn't seem like it needs to be so difficult. This pertains to the U-haul website, not the memorial drive location experience.Jacquelyn G.
Cari made everything smooth!James B.
1st time using U-Haul and it was easy to use the website and pick up even without having someone physically thereCarlos T.
El cliente no dejó un comentario.Kay H.
Excellent customer service! I rent U-Haul trailers semi-frequently, and have always been happy when working with this location.Cristian A.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.TOM S.
Very well pleased!Mark V.
Great experience, very helpful staff. Would highly recommend this dealer to anyone!!Thomas B.
Just dropped off the truck, there was no one there that day.Brian K.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.Craig P.
El cliente no dejó un comentario.Steve E.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.TIm D.
El cliente no dejó un comentario.Patrick F.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.CINDY B.
Easy pick up & drop off. Super friendly staff. Clean & maintained equipmentCharlene B.
The runner lights were out other than that everything's was 👍😊Jasen J.
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