El cliente no dejó un comentario.PARKER M.
Customer Reviews for Mallard Creek Mower
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28262
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 2 p. m.
- Sáb. - dom.: cerrado
- 6/19/2021 - 6/22/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Firstly, I used the app checkout for the first time, thinking it would be faster and safer than seeing a real person. However, it turned out to be the most aggravating hassle I've ever experienced. It required numerous pictures and FOUR different phone numbers for reference and nearly an hour to get 'appproved.' Seriously? When checking out in person, you just need 1 phone number. It's faster and easier to just go into the location and check out with a person. I will NEVER use the app again. Then, when we finally got the truck, we discovered it had damage around the driver door that wasn't apparent BEFORE getting the keys. So we weren't able to notate it in the app. Specifically, we couldn't open the door with the key, so we had to go into the location for help anyway. The rep was also unable to open the door and had to get another key. Because of the damage, the door didn't close completely. It rained during the move and water poured in, completely soaking us. And lastly, when we got the truck, it only had a QUARTER tank of gas! Never before have I checked out a rental vehicle with less than a full tank. We had to stop immediately and get gas, which was another hassle. Overall, this was a terrible experience. This was the 2nd time renting from this location, but we never will rent with uhaul again.Kanard H.
El cliente no dejó un comentario.CARROLL A.
It took me forever to move my belongings because I kept having to pull over and make sure the vechicle was okay. It was constantly stalling, I called customer service and was on hold for 45mins, so I hung up. I received the truck with a quarter tank which honestly is not acceptable. On top of that the check engine light, maintenance and oil change light was on. I will NEVER rent from this U-Haul again. I literally could've been done in 3 hours but it took me double the time because of the condition of the truck. That truck needs to be pulled out of your inventory so that it can get fixed ASAP.Jeremiah M.
I'm so grateful to uHaul as a whole. I reserved a truck from Budget a week prior and they didn't have it on the day of reservation. I got on the uhaul site and reserved a truck at the closest one and it was here. They had exactly what I asked for and the customer service was great! When returning the truck, I expressed that we had a closing to get to and that we would just have to drop off and go and she was just fine with us pulling around and leaving. We got the checkout email shortly after. I am so so happy with the service and will never stray away from uhaul again for a "cheaper" option.DARREN R.
Continue to be on point and awesomeANNETTE W.
I was handed mentioning fuel tank about full, which was near empty, luckily I captured the picture and shown this at the time of return, they raise doubt when I shown pictures before the start of my rental of Fuel in actual. This truck I returned in less than 1 hr of time with 17 miles run. Since this was my first rental with Uhaul, I did not thought of uploading fuel pictures upfront while checkout of the truck. I just started and saw Fuel near empty and asked my friend to take picture so that we can show at the time of return. This proved to be a proof for us to show our loyalty! Which Ideally should have been done by the staff by accepting their mistake of not verifying from previous customer. Also to my surprise the online receipt which I got still showing Fuel as near Full , which would actually will pass on to the next customer and he could be in trap again for this.Ashish S.
El cliente no dejó un comentario.Thomas K.
I never received the dolly I paid for I haven't had the chance to call customer service about it yetCeirra W.
El cliente no dejó un comentario.JAMES H.
I was overcharged for mileage wirh no indication of my mileage upon return. I doubt very seriously that I drove 20 miles given the close proximity of my local one trip move. I have tried to call but I never get an answer.AVA B.
El cliente no dejó un comentario.LONNIE B.
Great Service provided by jackie and fast I will ReferenceAaron P.
El cliente no dejó un comentario.Akhil B.
Make it cheaperKlever M.
Always a great experience!Jasmine G.
Execellent Service alwaysMONICA O.
On site worker , had no idea what she was doing ? The gas markets were marked wrong on the app and on the sheet , the parking brake was broke before I got into the truck. I took pictures of both. I still got charged extra $16 for gas mileage even though I brought more back into the tank. The lady lied to me. I would not recommend this location to anyone nor use it again .DERRICK W.
When I returned the truck I backed it into a space and an employee was rude in not allowing me time to check out on the App to get the mileage etc.James F.
Absolutely horrible customer service. Told myself and multiple other customer's that they weren't supposed to be open so they couldn't help us. And after returning the truck, someone proceeded to harass me because of where the truck was left when that was the only available space. I would never come back to that location.Henry A.
El cliente no dejó un comentario.ALEX V.
Uhaul charged me twice. Once I picked up the truck and once I dropped it off. This really ticked me off. I wasn't expecting to pay $300 for a uhaul. This needs to be fixedMichael P.
This location is very professional, flexible and superb customer service. They are always my first choice. Not sure what else they can improve on.RICHARD C.
El cliente no dejó un comentario.YASMEEN A.
El cliente no dejó un comentario.JAMES G.
The truck only had a quarter of a tank of gas and there was dirt all over the tires and the gas tankRichard F.
El cliente no dejó un comentario.WENDELLELOYS E.
Nothing, the staff is AMAZING here. This is my go to Location. The other Uhaul on Old Statesville Rd is very poorly run, they don't respect their customers verbally & in actions... Thank you all for your wonderful customer service. The best part is that they remember you and sometimes the actual occasion that you rented the truck for. Blessings and continued prosperity to this Location!!!ANITRA W.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.Timothy Q.
El cliente no dejó un comentario.DEJEN G.
Best Uhaul experience I've ever receivedJASMINE G.
On line checkin not good. Two much and to difficult for older ones. Location does not have enough parking to safely leave your car. One lady was nice and helpful. The other was ok.Juanita W.
The owners should be wearing masks as required by NC state COVID-19 protocols.KEITH S.
El cliente no dejó un comentario.RODERICK M.
Ensure that the truck is ready for the road.Jessica S.
The woman at the front desk is professional, courteous and kind. I believe her name is Jackie. She is also prompt! It was great to confirm with another customer in line who confirmed that Jackie is a wonderful person!RODNEY A.
El cliente no dejó un comentario.Shanna H.
If the customer reserves a truck online don't wait the week of to let them know the truck isn't available. If the truck isn't available give a discount on the truck you have and not charge so much on the mileage. People are having a hard enough time trying to survive without feeling like they are getting robbed by Uhaul.YOLANDA H.
please send back gas money , I already filled the gas but still charged 30 dollars for gasmaruthi V.
El cliente no dejó un comentario.LORENZO B.
El cliente no dejó un comentario.Gregory M.
Excellent service. I really appreciate the help!STEVIE S.
El cliente no dejó un comentario.BRITTANY C.
Pick up and drop off was a nightmare. The "electronic" options/system added 20 mins to my pick up and 40 to my drop off. The staff inside the office were very helpful- but I will look for other options outside of uhaul next go round. Ps. I am QUITE tech savvy, but the process was still a hassle.MARLENE S.
Fix the U-Haul App that customers are required to use. It is very cumbersome and time consuming. Spent 20 minutes trying to complete the rental via the app.Thomas A.
Becky was rude and the opened up late.Giovani S.
El cliente no dejó un comentario.ASHLEY B.
El cliente no dejó un comentario.Venetta W.
Everything was great. Very easy process.Thomas K.
El cliente no dejó un comentario.Harsh kumar K.
Every thing was fine.Shawn R.
The vehicle was not ready for me at the 8:00 AM reservation time. Employee had not checked in vehicles returned the night before. I was provided the van I used without it being checked from the previous driver. I took photos as the interior had dirty paper towels left in it, leaves and mud in the floor boards of the van, the exterior of the van and tires were muddy. There was a dent in the back right hand door I was unsure had been marked. The brake line was hanging nearly to the ground on the back driver side tire. The U-Haul website continues to fail to verify location so when units are returned after hours, I continue to be charged a $20.00 fee. The units are not being returned late but there is no way to verify it as the U-Haul application never works.Shannon N.
El cliente no dejó un comentario.Thomas P.
The van needed Roadside Assistance and one of the workers there was yelling the background over Wendy (the person I spoke to on the phone) that they don't need a reference number but I needed to get in touch with Roadside assistance ASAP, as they had another person who reserved the van @9:30. Advised that the request had already been put into place the person in the background said make sure I call them when I was on my way. Roadside assistance made every effort to assist in a timely manner. However, Wendy called me several times after that checking the status. I found the staff to be unprofessional and seemed to be unbothered by the harassment and the fact that the hand truck that was reserved was not in the van. I have used Uhaul for years and this is the first time having to use Roadside assistance (very professional) and deal with an vendor who was to say the least unprofessional. My advice to any one is to operate in the same grace you would want someone to have for you if the situation happened to you. I will not use or recommend Matthew Mowers to anyone needing Uhaul equipment.Shelby M.
We had a hard time with self check in. Took forever to get ahold of someone to correct the issue with our reservation and app needed to open the lock box.Kathleen A.
Check and reCheck that any accessories being renter (Dollies and furniture pads) are available and in the van before customer pickup. My Dollie and furniture pads were missing when I arrived for pickup.Dane M.
El cliente no dejó un comentario.RHONDA C.
You can let customers know how long the process will take before and after.KIM M.
Remind people that a phone verification is required. I didn't notice it in the fine print of my email. This would be helpful for customers, especially those with an early pick up. I had to scramble to try and get someone to be available to pick up first thing in the morning. Also, I was told that I would get the key from a lock box and that was not the case, it was locked in the truck and the lock was difficult to get off.Christina S.
ensure rental are in working condition prior to renting vehiclesCRYSTAL M.
El cliente no dejó un comentario.JOHN D.
All went very well with customer service Only problem was the truck was not very clean..whomever rented before left it very dirty with sticky stuff all over seats doors and dash..the floors were also not very clean..but other than that..everything else was fineVALITAY P.
i reserved vehicle night before, walked in and out in 15 minutes. pick up vehicle without incident. best service. i will definitely use again and recommend to my friends. price affordable. thanks uhaulTraci R.
El cliente no dejó un comentario.NADINE J.
El cliente no dejó un comentario.REGINA D.
El cliente no dejó un comentario.Brian S.
The system is some crap.I arrive at 8:30 and did everything like the video but it wouldn't take my infor.Then i look up its 9:00 so i was to tired to keep trying.But they service at Mallered was asome at the check out.Its the after hours with the system thats a nightmare.ALVIN P.
El cliente no dejó un comentario.Justin jacob V.
El cliente no dejó un comentario.KARENVIRGINIA H.
El cliente no dejó un comentario.WILLIAM F.
El cliente no dejó un comentario.climmy M.
Customer service was on point.TIFFANY K.
Truck Was clean, I doubt it had poor mileageNaveen C.
Expensive for local truck rental. Understaffed location, long wait time, nobody available for check in. Shattered glass left in back of truck, tube of lotion left inside.BRADLEY W.
El cliente no dejó un comentario.Cory B.
El cliente no dejó un comentario.Lawrence S.
I can't remember her name and I'm so sorry but the lady at the front counter was amazing !!!!Shaunda D.
Took me 30 min to rent. Totally surprised by asking of alternate number with no idea or understanding of concept behind it. Very disappointed.Vineet G.
Excellent customer service.vehicle was very clean as well.Monica O.
El cliente no dejó un comentario.Fredricka Y.
Very friendly customer service.JEFFREY M.
El cliente no dejó un comentario.Stacey R.
El cliente no dejó un comentario.Hanifah B.
El cliente no dejó un comentario.ASHRITH V.
El cliente no dejó un comentario.Kirt S.
Please note to anyone reading this review publicly, the poor rating has nothing to do with the staff and location and EVERYTHING TO DO WITH UHAUL (the company) ITSELF. If staff were not present on site, my experience probably would have been worse. I realize technology is great and everyone is doing it, but because U-Haul has totally gone to an automatic system, it took me over an hour to check-in (vs 5 min when a living person would do it at the counter). I had a certain timeline (a wedding) and the hassle of U-Haul's "system" was unacceptable. At the time, I pretty much decided NEVER to rent again and buy my own damn van, but I calmed down since then. I have another wedding coming up in two weeks. So, I will probably end up renting from them again. Then, I can decide what to do as far as any further renting is concerned. And double note, the van was not filthy, but I had to sweep it out etc before loading equipment. So, I left the van really cleaner than when I received it. < not a big deal (just a fyi and this review section is very limited)MIKE L.
El cliente no dejó un comentario.Orayana O.
El cliente no dejó un comentario.Shane B.
Horrible service by both Uhaul and this company.LINDA T.
Will all customer service.LINDA T.
El cliente no dejó un comentario.Walter L.
The check out process was horrible. I thought it would be easier to check in prior to arrival. I just didn't understand why the two ladies that were there couldn't have just checked me out.Kyana S.
El cliente no dejó un comentario.YOLANDA D.
El cliente no dejó un comentario.Juwan F.
The van smelt like pee, and it also didn't have a rear view mirror which made driving sooo difficult on the highway, when I arrived this location also didn't have a cargo van for me but on the website it said the van I needed was availableDOMINIQUA S.
El cliente no dejó un comentario.Jordan L.
Jackie truly made a positive difference in the quality of service we received. She was knowledgeable, and was instrumental in getting the truck size we initially requested, and changing the pick up location to her location, 10702 Mallard Creek Road, which was more convenient. Thank you again Jackie!!TIMOTHY E.
El cliente no dejó un comentario.JASHANI N.
Unorganized and slow. We checked in online then had to do it again in person. Also i rented 3 dozen moving blankets and never received them but was charged for them. They also never pick up their phone.ROBERT O.