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Patrick T.
Customer Reviews for Main Road Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very clean facility, professional staff and well managed. Only issue is crowded road traffiC on Main Road, flashing signage would help access
WILLIAM H. | Overall ExperienceUsed this facility for over six years with no problems and very polite service. I would this facility to anyone.
MALCOLM B. | Overall ExperienceEVEN WHEN THE OFFICE IS CLOSED THEY MAKE MY UNIT AVAILABLE TO ME EXCELLENT IN EVERY WAY
JACK W. | Overall ExperienceWonderful customer service. Will definitely use again when needed!
WENDY R.Personal amable
Keith T.Very Good Service
Carl G. | Overall ExperienceOnly issue was not being able to set pick up location due to being a 1 way rental. Very hard to reach customer service.
Jason K.I had a very positive experience. The staff was always friendly and professional!
James F. | Overall ExperienceTruck has 99,902 miles and the engine light was on after I left. Engine was noisy and very expensive to run as I averaged 8 miles per gallon with an empty truck. Upon my return I was told all I had to do was drop the keys and they would do everything and send email. Reviewing email I saw they did a 10 gal fuel charge even after I had replaced the used fuel (receipt available). Would not deal with U-Haul again.
Donald K.Keep doing what you're doing...
Stephen T.This location is terrific! PLEASE DO NOT SEND ANYONE ELSE TO SIMMONS COLLISION ON MARY ANN POINT RD!! IT DOES NOT EXIST -THE PHONE IS NOT EVEN CONNECTED. I called UHaul but was put on hold for an eternity. We sat and sat in front of the place and then thank heavens called this wonderful location that we had used before and they told us to bring it there to turn it in there. They are the best!
MARY M.The gentleman that checked me in was phenomenal!! He explained everything well and his customer service skills are exemplary. Employees like him are rare so take good care of him.
Joseph S.Paid for use of a dolly but it was not in the truck and the location was closed so we could not get one.
David L.apparently the customer database goes back only 6 months....it'd faster and easier for customers if corporate uHaul maintained records for 3 or 5 years. I rent every 7 or 8 months in the area, and always have to start all over when renting.
GARY R.Customer service was very good.
David M.The U-Haul Broad Street Augusta, GA Team is AMAZING! Their customer service is top notch! Thank You So Much! Kim
Kimberley G.¡Gracias!
Leroy R. | Overall ExperienceThere is no parking and staff was not friendly or accomodating. Also there is an additional charge on my card that I did not authorize and will be disputing with my bank.
Day C.When I returned the truck the doors to the office were locked. A man and a woman was working but they never looked up. I went back to my car and called and no one answered. During the day I called 3 times and left messages for them to return my call but I never heard from them. One message I told them my problem and one it told them it was very important for them to call me. There were leaks in the truck and some of my boxes and some of my furniture got wet and I want to hear from someone. I would never use them again if I don't get some satisfaction.
DEBORAH L.Don't change anything, already doing a great job
TIMOTHY L.The app still needs improvements, but better than the last time I used it.
James S.Young man helpful and courteous!
FRED EVERETT D.These units are maintained at a consistent temperature, but they are not climate controlled as advertised. Protect your belongings accordingly! Mold will grow.
Jacqueline M. | Overall ExperienceDisappointed they could not provide me a firm quote. Ended up more than expected.
Robert B.Great folks !
WILLIAM H.N/C
Mary H.smooth transaction. clean truck.
Katherine J.Plenty of help at a busy center!
Glenn D.The van rented had >100K miles and rode poorly. The tire pressure sensor was not functioning properly. I checked the tire pressure to ensure it was safe to drive, but the sensor kept indicating inflation was necessary. That type of thing makes you wonder what else isn't functioning properly. All went well, but it was disappointing. Finally, I inducted we wanted a 2-wheel truck for our move, but one wasn't available so I had to use an appliance dolly, which wasn't as convenient, but did work.
William V.The 26' truck pulled to the right, possibly due to needing a front end alignment. The storage over the cab also leaked and my items were wet. Excellent service at Main Road Self Storage. Very helpful and friendly staff!
Michael G.Clean, low mileage vehicle at fair price for a days' work.
Russell K.Your business is A OK!!
Edward P.Thanks these people are great
John S.I reserved a hand truck on the web reservation site 5 days earlier. When I arrived, none where available. Ended up not needing one. Other than that..... perfect!
Randy M.The facility was clean. However, there was a flaw in the roof and it leaked brown fluid into my unit, ruining my white sofa, elegant table, large mirror in gold frame, and family portrait. It was at least a month later when I went to my unit to find the damage done. They could have checked my unit and notified me, but did not. I paid $240.00 per month for the unit and did not elect to pay extra for insurance. Because I did not have insurance I was not compensated for the loss of my furniture and portrait..
MARY A. | Overall ExperienceI have had endless horrible experiences at uhaul across the country. Dayton, Ohio; Savannah, GA; Rivers Ave Charleston, SC. This location proved your company isn't always that bad and it's possible to get respect t and have a great experience. The young lady who helped me needs to be recognized. Craig Lipton
Craig L.Provided feedback yesterday. I though I had not received my final bill via email within 24 hours. I was wrong...overlooked email which was received within 2 hours of the return. So, please ignore the prior review.
Lucius C.My fastest and easiest drop off ever. Excellent work.
Eric M.The pickup truck was clean. However, low tire pressure light was on which required stopping at a gas station to inflate. A nuisance but not a big deal. Truck was useful and price reasonable. Picking up and returning was hassle free. Good experience.
john M.Everything was good
James M.I cannot say enough good things about the John's Island location and the people that work there. They are always super friendly and knowledgeable about your products. Always a great experience renting from there. Thank you so much! Kim
Kimberly G.Everything was perfect. The staff was professional and friendly and it was a very smooth experience .
Valerie P.Nothing to improve on at this location. Dale was incredibly professional and pleasant to deal with, the best U-Haul salesperson I have ever encountered. Give the man a raise. I was NOT happy with the booking process on line-: U-Haul moved me to two different locations three days after booking my original choice. The first one didn't even carry the van I wanted! Then the reservation was transferred to a location that was sold out for a month. Shouldn't U-Haul have access to their entire fleet inventory? I finally had to cancel that reservation and book directly with the franchise on Johns Island. It's a good thing they were so accommodating because I was ready to give up on U-Haul. Very disappointing experience. You people need to get your act together. I had to use at least 30 more miles because of the distance of the location.
Patricia W.The building is easy to access and carts are provided for customers to move their things in/out to other floors via an elevator. ALL the staff are knowledgeable and friendly. They also provide a large choice of moving materials if needed. I highly recommend them to anyone on Johns Island and the surrounding areas.
Kara H. | Overall ExperienceExcellent customer service!
Catherine M.Great job
TIMOTHY B.Everyone was very helpful and professional , will see them again.
Arthur D.I was there an hour and 45 minutes before I was straight. They did not have the vehicle that I rented and paid for online and kept getting confused as to what they did have. I ended up buying a hitch and ball plus an adapter and still didn't get a trailer. I ended up with a van. They called me 2 days later asking where the van was even though I returned it the same day.
Tamula D.Unfriendly,
Daniel L.Staff was nice.
Anthony R. | ReservaciónI will be moving in. On another date this coming week
Amy M. | ReservaciónVery helpful staff. Was able to return the one-way uhaul rental there as well which was really convenient.
Teresa H. | ReservaciónGreat place for storage! U-Hauls on site made it very convenient to move in/out.
DARRELL H. | Overall ExperienceMain Road Storage maintains a very nice facility.
MARY B. | Overall ExperienceClean, safe. Excellent friendly staff
JESSICA P. | Overall ExperienceGreat Customer Service always willing to help customers. Gracias
FRANCISCO MANTANONA T. | Overall ExperienceGreat facility, friendly staff
BEN J. | Overall ExperienceThey really helped me with my truck rental and storage unit. Great experience!!!! DWANA is great!!!!
Lisa H. | Overall ExperienceGreat Experience...would definitely use this storage unit again!
Caroline H. | Overall ExperienceThe staff is awesome! Everyone was so helpful and so kind!!!
Robin K. | Overall ExperienceN/C
Laura & Gregory F. | Overall ExperienceVery friendly staff and clean facility!
Erica B. | Overall ExperienceOverall awesome experience, friendly office staff... I'd give them 5 stars
ISABEL R. | Overall ExperienceEVERY TIME I CALLED...KATHY WAS ALWAYS CHEERFUL AND IN A GOOD MOOD AND VERY HELPFUL.
Kevin A. | Overall ExperienceI did not have any problems or issues with this facility.
DONEISE MICHELLE G. | Overall ExperienceEverything was great! I reserved the unit on line and Lori called me the same day to finalize everything. ¡Gracias!
THOMAS M. | First ImpressionsMove in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful
KENNETH O. | First Impressions