Trailer had not been swept out, had bark and other trash.
ALDRICH B.
Customer Reviews for Main Road Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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This location was absolutely great to deal with. Simply called, reserved the truck in minutes with no hassles at all. It was waiting on me at the reserved time and I even decided to get a bigger one once and I arrived and they changed it in minutes. I was on my way quickly and upon returning the truck, the same experience, in and out with no hassles. The gentleman I dealt with was fantastic!
William S.Sarese was wonderful!
WESLEY G.They need to open up the back area for customer drop offs.
MARIAN C.The staff were excellent, friendly, knowledgeable and were also very polite & helpful
JOHN K.Excellent staff, Matt and Myra were amazing and extremely helpful, as I had many issues in the beginning pickup at other location. ¡Gracias!
SCOTT G.We had our belongings in storage for 2 months at the facility. We paid for an air conditioned unit specifically to protect our things from mold, mildew and mustiness. However, when we removed our things we discovered that everything was mildewed and musty. We had to clean all of our clothes and had to get rid of a fabric couch and leather recliner. We were in the facility several times over the 2 months storage. While the building has air conditioning, it is not sufficient to keep the humidity level down to the point where mildew and mustiness won't set in, particularly in a long term storage.
Laura W. | Overall ExperienceKeep up the good work. I always get great service at this store. The entire staff is excellent
JOHN S.Used 24 hour night drop.
RONALD F.Super easy drop off. Staff very friendly
Carol M.I have used this location before, they are always helpful and courteous. I would recommend this place to friends or use it again in the future.
Eric C. | Overall Experience¡Gracias de nuevo!
CAREY M.Excellent customer service very friendly and helpful.
Dena M.Excellent service and friendly staff
BRUCE S.Nothing,Everyone was polite and friendly and very helpful thanks will come again
KAREN H.Had great service! Used for seven months with know issues!
Sandy R. | Overall ExperienceConsistent charges
Charles P.D.J.Williams loading and unloading charged us and did not show up to help move. I would take the off your suggested movers list. Everyone at Main Road Storage and U-Haul were excellent and very helpful! They even assisted with finding new movers to help load and unload.
Duncan G.Very professional staff and service. Highly recommended!
Kurt W.The folks at this location are incredibly friendly, helpful and great to work with!
Kathryn K.I dropped the Uhaul off after hours. I thought it was a little redundant to have to fill out a form, and then take pictures anyway. Why not just take the pictures? For example, I had to fill in the amount of fuel left in the tank and the mileage, on the form. But then had to take pictures of the dash. It just felt like it was unnecessary to fill that information into a form if I needed to take a picture anyway. Other than that, everything was easy.
Valerie W.Wry friendly and helpful.
Steven H.Everyone was super nice
Mary C.Thanks to RJ for his professionalism! He is the by above and beyond to ensure our satisfaction.
ANTHONY R.We purchased our unit and never actually used it. I called and spoke to someone that we had a emergency come up and needed to cancel our unit. The person I spoke with said she understood and said she was closing it out and said it was taken care of. There was no mention of any outstanding charges. 16 days later we find that 70 dollars had been automatically taken out of our bank account without our authority and no explanation. The lady we spoke with was very rude and said it was her who was the one that spoke with me originally and said she told us the charges, which was unfortunately not true and that they weren't going to refund us anything. It's incredibly disappointing and this is also after the first person I spoke with said it was all noted on the account and was going to get it taken care of. I will never use this facility again and tell everyone we know not to use this facility.
Sean K. | Overall ExperienceThe staff is amazing. They really go above and beyond.
LASONYA L.All good. Staff on site helpful.
JEFFREY D.The truck was horrible. The noise inside the cab was so loud I couldn't even hear my phone. The “play/looseness†in the steering wheel was exhausting to keep vehicle between the lines. All of the people at the service places were very nice. The truck itself was a horrible experience and I would not recommend uhaul to anyone after this experience.
Edwin G.I got locked into the gated area not realizing I needed a second code to get into the building from behind the fence. This should have been pointed out at check-in. Otherwise, a very good experience and I would recommend to others.
William D. | Overall ExperienceThis was a bad experience for us. My husband is 75 years old and wanted to transport some Patio furniture. He struggled to make the trip in 24 hours so that he would only be charged for one day, it was a one-way transaction. He was told we were charge for three days but he would be reimbursed if he arrived in 24 hours. He did that and found out he would not be reimbursed. Had we known, we would have sold the furniture and just bought something local. We are out $700. You need to train your staff. We feel like we are due a reimbursement.
ROBERT B.The pickup truck interior needs a deep cleaning...had mildew and smells.
LAMAR D.Very friendly and helpful.
DAVID H.Everything about this storage unit was great. The staff was always friendly and helpful, the unit was clean all the time and it was a great price. If we need storage in the future we will be back.
Lane M. | Overall ExperienceVery friendly and well staffed
Robert M.The check in lady was excellent. She got me in and out quickly!
ALEX D.It probably came from another customers storage but evidence of a mouse , chewed into one of my boxes, excrement present. When i first moved in had to clean out spider eggs and web, dead roach in the storage unit. Otherwise it was clean, cool, liked the available carts, staff very nice. .
Linda W. | Overall ExperienceStaff was friendly, competent, and quick. Facility was bright and clean. Truck on-site as promised. Will definitely recommend to friends and family.
DAVID M.Yes I was treated very ,very well and would recommend someone.
Franklin B.Everything was excellent!
JEFFREY A.Excellent customer service. Teamwork was very evident.
MILTON B.Excellent staff
Julia D.Young man at desk was amazing and young lady extremely kind and helpful
Tammy D.Matt did an awesome job. Very pleasant
Mark H.All was great. Friendly staff and clean equipment. Would definitely recommend.
ANTONIA S.totally different experience than pick up location
REBECCA L.Good job will rent from them again
HEZEKIAH J.Great customer service!!!
ELIZABETH D.After hours drop very nice
Scott S.In the truck it said if you sweep uhaul and fold mats and make it clean you get $25 but nobody said anything about that when I turned it in. Was wondering?
Chandra N.the 24/7 app did not work. i had to phone in and wait over an hr to connect to someone, wasted my time when was supposed to be easy pick up. ended up starting over 2 hrs late moving
Jason Y.I ordered blankets iwell in advance of the pick up and the quantity was unavailable.
Frank C.Do not change pickup locations. I was not emailed , called, or texted informing me of the change until I arrived at the initial pickup location. They rerouted me 30 miles away to pickup the truck. I had to pay $200 extra dollars to my movers as it took my almost 45 minutes to get back home.
JAMES M.Matt was great to work with. Had everything ready to go as soon as I got there.
Henr B.I put the right amount of gas back in the truck and they still charged me for it. Ive never had this issues and I've rented from uhaul plenty
STEVEN G.Truck needs new wiper blades
CARROLLWAYNE D.Huge disconnect between the online booking and the actual inventory of available supplies at the pick up site. I ordered and paid for 4 dozen rental blankets as part of my 20 foot truck rental at U-Haul.com. Then as I'm picking up the truck I am informed that no blankets are included. The people inside told me they had no inventory of blankets available and that I should have booked direct with them instead of U-Haul.com to be informed of the lack of local supplies because the U-Haul website has no way to track real time inventory of local supplies. That is way too late to tell a customer that the important supplies they need are not available after all. How about telling me in advance so that I could have made other plans to get what I needed? Had I known that I would have gone with a different company from the outset. I was counting on those blankets to pad my furniture. Very disappointed. And the hold times trying to get through to customer service on the phone for assistance are ridiculous. Hire more people to staff your customer service line, especially if you are going to bait and switch people at the last minute when they are stuck without alternatives.
Melissa B.Sarice was most personable and professional!
CARL J.A good facility
James A. | Overall ExperienceEverything was great. Great customer service and great products.
LUIS R.Everything was super easy, the process was fast and everyone was kind
Ashley D.As much as I dislike storing and paying monthly for items I already own... this crew and facility make the experience more enjoyable! It's very clean, organized and well stocked (fair prices) with the essential items you never remember to bring with you when moving. I have rented trucks, trailers, multiple storage units from them and each was a pleasant experience! I have no reason to ever go elsewhere! Chuck B.
CHUCK B. | Overall ExperienceVery clean facility, professional staff and well managed. Only issue is crowded road traffiC on Main Road, flashing signage would help access
WILLIAM H. | Overall ExperienceUsed this facility for over six years with no problems and very polite service. I would this facility to anyone.
MALCOLM B. | Overall ExperienceEVEN WHEN THE OFFICE IS CLOSED THEY MAKE MY UNIT AVAILABLE TO ME EXCELLENT IN EVERY WAY
JACK W. | Overall ExperienceVery Good Service
Carl G. | Overall ExperienceI had a very positive experience. The staff was always friendly and professional!
James F. | Overall Experience¡Gracias!
Leroy R. | Overall ExperienceThese units are maintained at a consistent temperature, but they are not climate controlled as advertised. Protect your belongings accordingly! Mold will grow.
Jacqueline M. | Overall ExperienceThe facility was clean. However, there was a flaw in the roof and it leaked brown fluid into my unit, ruining my white sofa, elegant table, large mirror in gold frame, and family portrait. It was at least a month later when I went to my unit to find the damage done. They could have checked my unit and notified me, but did not. I paid $240.00 per month for the unit and did not elect to pay extra for insurance. Because I did not have insurance I was not compensated for the loss of my furniture and portrait..
MARY A. | Overall ExperienceThe building is easy to access and carts are provided for customers to move their things in/out to other floors via an elevator. ALL the staff are knowledgeable and friendly. They also provide a large choice of moving materials if needed. I highly recommend them to anyone on Johns Island and the surrounding areas.
Kara H. | Overall ExperienceMove in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful
KENNETH O. | First Impressions