Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)

503 comentarios

3015 Lakewood Dr   Phenix City, AL 36867

(334) 408-2203

Horario

  • Monday–Friday
    9 a. m. - 11:30 a. m. / 12:30 p. m. - 4 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(334) 408-2203

3015 Lakewood Dr
Phenix City, AL 36867

Servicios en esta ubicación:

Horario

  • Monday–Friday
    9 a. m. - 11:30 a. m. / 12:30 p. m. - 4 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The Ladies were very welcoming and courteous..The office was quite inviting and well organized... Just excellent. Mr. Charles Willis. USMC Retired

Charles W. 
Clasificación:
5.0

I had awesome time joking and laughing with the staff--wonderful people. I see you all in three months on the next move.

Caroline P. 
Clasificación:
5.0

El cliente no dejó un comentario.

bernice W. 
Clasificación:
5.0

My business requires use of a 1 or 2 room box truck about 6 times a year. The last few times I've used this Uhaul location, initially due to convenience as its only a half mile from my business. After continuously experiencing the top notch customer service at this location, it will be my primary choice moving forward.

Kymberly E. 
Clasificación:
5.0

My equipment was missing..other than that it was smooth

Pattie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Provide lunch for renters maybe steak and potatoes with garlic butter. Ginger ale.

Randy B. 
Clasificación:
5.0

Nada

Brenda J. 
Clasificación:
5.0

Very friendly and safe space to conduct business! The office personnel were exceptional. GREAT!!!!!

Albert W. 
Clasificación:
5.0

We had an after hours drop-off, but early the next day received confirmation that they had checked in the vehicle.

joaquin S. 
Clasificación:
5.0

Lakewood personal were amazingly helpful. She worked with me to get the ancillary items removed from my invoice and insured my satisfaction. GREAT CUSTOMER SERVICE!

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
3.0

Make sure that all your employees know what they are doing.

Richard M. 
Clasificación:
5.0

BIG Love & a real BIG Thanx to this location. Our initial convo was testy, but we sailed through the experience wonderfully afterwards & my prayer is that we were all blessed 

Jade E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrick B. 
Clasificación:
5.0

Carla was great

Marc K. 
Clasificación:
5.0

El cliente no dejó un comentario.

colette W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn T. 
Clasificación:
5.0

Very helpful, professional and friendly

Paul M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toni H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy F. 
Clasificación:
5.0

Not a thing I know of.

Richard F. 
Clasificación:
5.0

Nothing, the lady who helped us was phenomenal, she was very kind and explained everything in detail. A very smooth transaction, that I would highly recommend to anyone.

Kristen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenn H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harmon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy B. 
Clasificación:
5.0

The lady who helped me was very pleasant.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson T. 
Clasificación:
5.0

Was very disappointed that any of the auburn locations didn't have my rental even though reserved 3 months prior. Also got assigned a bigger truck which isn't what I wanted and I couldn't park in the provided space for my love. Had a hard time finding a 20 ft truck. Just would recommend if you reserve a truck then it should be there/ what's the point of a reservation?

Randy F. 
Clasificación:
5.0

Awesome people to do business with no complaints at all!

KIMIKO H.  |  Overall Experience 
Clasificación:
5.0

CSR was very helpful

Spencer B. 
Clasificación:
5.0

Very nice and well secure place

Keith M.  |  Overall Experience 
Clasificación:
5.0

The staff at the Lakewood location is exceptionally good. They're helpful and friendly.

Laura L. 
Clasificación:
3.0

Ratchet devices for tire straps very hard to operate. In dire need of lubricant/maintenance.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY D. 
Clasificación:
5.0

Extremely professional and kind staff with an organized and clean office. Equipment is in the best condition I've ever seen at a U-Haul. Thanks for a great experience!

Chris H. 
Clasificación:
5.0

I was completely satisfied with my U-Haul purchase at Lakewood. The customer service was excellent. They made sure I had everything I needed and then some. Definite five stars

Estelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigeria G. 
Clasificación:
4.0

The only thing I would recommend is that you advise people to arrive 30 minutes ahead of pickup time if they are doing self pickup on the phone. Because it takes about 30 mins to check in and you have to be at the location. But you all do not give that time back in the rental, you give only the reserved pickup time but not the actual time you approve them to drive off. Thats a little frustrating. Then I needed 2 more hours when I called in the gentleman told me I needed a separate card for 2 dollars but when I chatted the young lady was prompt to adjust the contract. She mixed up the time but she made it easy. There are minor things to fix but overall I feel like everyone tries to be helpful!

Olivia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sophie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

The lady behind the counter was very sweet.

Bambi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi S. 
Clasificación:
5.0

This location was excellent drop off location. The counter person was very friendly and courteous.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt V. 
Clasificación:
5.0

This place is awesome! Reserving online, pickup, and delivery was so easy! The truck was easy to drive. I definitely recommend this location.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMOR P. 
Clasificación:
5.0

If your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.

Sandra D.  |  Overall Experience 
Clasificación:
5.0

Sweet sweet ladies

JOHN W. 
Clasificación:
5.0

Good job guys, & thanks

ZACHARY C. 
Clasificación:
3.0

The couple that rented us the U-Haul was really really nice U-Haul was making a noise and they checked it out for us to make sure it was safe before we live but they charged my card two times and they charged me a Gatsby that they had to refund which overdrawn my bank account and I had to pay a fee for my overdrawn bank account but other than that the location is lovely and the people at the location are lovely

CAROL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

John I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B.  |  Overall Experience 
Clasificación:
5.0

Great customer and informative!

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
5.0

Keep up the good work!

GEVONTE H. 
Clasificación:
5.0

Very professional and great customer service! Smooth, worry free last minute rental. Highly recommend!

WARREN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEPARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUSEF S. 
Clasificación:
4.0

I would like to have my dollies included if I pay for them

MADISON P. 
Clasificación:
5.0

Nice folks. Equipment was ready to go on time and clean.

CHARLES G. 
Clasificación:
5.0

Carla was extremely helpful and made this experience great!

CHAD D. 
Clasificación:
5.0

Rental experience was good.

JOHN S. 
Clasificación:
5.0

Lady was very respectful and listened to our problem we had with the rental

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUNTER W. 
Clasificación:
5.0

Service personnel were very helpful. I had to swap the trailer size from 4x8 to 5x8. Fortunately, they had one available. The move went very well.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY M.  |  Overall Experience 
Clasificación:
3.0

This was a terrible experience. My pickup/drop off location was a 70 mile round trip from the town I live in and was using the truck in. Due to the pickup location, I automatically had a $55.30 mileage bill. Will absolutely never use UHaul again.

Johnny T. 
Clasificación:
5.0

Carla provider excellent customer service! She cares about her customers satisfaction.

APRIL C. 
Clasificación:
5.0

Tires were a little wore out

ROBERT R. 
Clasificación:
1.0

Truck was infested with ants. It was all over all of our stuff

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony S. 
Clasificación:
5.0

The employee (lady) at this location was very nice and helpful.

Mary S. 
Clasificación:
5.0

Very helpful and have used this location previously

RANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAISY W. 
Clasificación:
5.0

Ms. Kerry was very patient and helpful in assisting me with the size of Uhaul I needed to move my household items. This was my first time using a Uhaul and she made the experience an easy going one!

YELANDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICE E. 
Clasificación:
5.0

Keep doing what you do friendly service with a smile

DENICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

I have already made a reservation with them again!

Richard B.  |  Overall Experience 
Clasificación:
4.0

Had a great experience.

Krisy W.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous, professional, and understanding.

Robert V.  |  Overall Experience 
Clasificación:
5.0

I've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.

MIKE D.  |  Overall Experience 
Clasificación:
5.0

The storage facility is excellent, but what makes this a 5-star review are the people. I've never been made to feel more like a valued customer than here. Greatest group of people ever!

David S.  |  Overall Experience 
Clasificación:
4.0

Lakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.

THERESA R.  |  Overall Experience 
Clasificación:
1.0

Scheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Process went relatively smoothly. Still not sure why check-in clerk requested social security number.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Very nice consumer service.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Storage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6.95 and hold it hostage until you do feedback. Just go in.

Privacy R.  |  First Impressions 
Clasificación:
5.0

the storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.

Privacy R.  |  First Impressions 
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