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TOMMY R.
Customer Reviews for Lakewood Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Keep doing what you do friendly service with a smile
DENICE D.Be sure that the customer knows the process of the online pickup/drop-off during closed hours.
Chasity A.Probably should have an actual physical location and not just drop the truck off at a gas station
Jason B.I have already made a reservation with them again!
Richard B. | Overall ExperienceNothing all was good
Carolyn S.This location went above and beyond to help me and were the nicest people.
ROBIN G.The vehicle was clean but was old and run down. It smelled like it was leaking coolant but I didn't see a leak. Understanding that this was a large moving truck - which I have lots of past experiences driving, it drove horribly and was a very rough drive. Considering the amount of time I used it, the price was extremely high.
Brian H.Dropped off truck after hours. No interaction with personnel.
John S.Put straps back in your trucks
DELORIS S.I noticed on my contract that they had changed the drop-off dates from November 9th to November 11th and I was charged an extra two days even though it was returned on the 9th as was planned originally
KIMBERLY SUSAN D.Tell your customers the ture about price
George W.this place was perfect, very nice and polite. do not change anything please.
Chuck G.Van needs new muffler and wipers.
Paul G.Customer service was polite and professional. The employee (sorry did not get her name) was detailed and knowledgeable about the service. I especially like that I did not have to make a reservation and walk-ins are/were welcomed. Great experience overall and I will rent and recommend this business and location.
Shondell D.Excellent Service and Friendly Staff.
Delia T.Not one thing . The service was great !
HAROLD H.Nada
LEE W.Everything was great. Your call center rep was helpful. Will use again if I feel like suffering and hauling all my stuff.
Andrew C.Na
Howard G.The facility had closed when I arrived. The staff allowed me to wait until they returned. The drop off location seemed very organized and simple to navigate. The staff was extremely friendly! A+ SERVICE ????
Richard F.Everything went smoothly,rental assistant was helpful and friendly.
Barbara M.Was super service!
Patti C.Everything was user-friendly. A little slow with the approval. But overall excellent.
Wayne B.Staff was very kind and helpful
sherwood W.Excellant service
Karen H.Very convenient location. Friendly and helpful staff made the process too easy.
Phenix City S.At first the lady told me that the truck was rented for the next morning and I couldn't rent it. I explained my situation (was only going a mile away and was on a time crunch). She let me rent it and helped me get my furniture on time. She was a great help and very friendly.
Kendall S.Sorry for the unnecessary words of my boyfriend. Thanks for your help
Brenda T.Everything and everyone was very good!
Winston G.The air conditioner kept going out when I went up hill and then it would come back on after I got over it but other than that it was fine n the lady (terry) that I got the uhaul from was very nice and said she would make it right and thanked me for telling her since the guy before me didn't say anything and I have and will continue to use the uhaul place as long as she works there she is the best
Yatin P.It was just what I needed and Mrs. Jeffries was great, no problems!!
Ted T.Great folks have got trailers and trucks from them with excellent service.
Arthur W.Picking this truck up was an absolute nightmare. I did get a call from the storage location that they weren't going to be there. But my reservation was originally for a 17 foot truck and I was moved to this location because they were going to be open on Saturday. When I arrived there was a 15 foot truck and I spent almost 2 hours figuring out how to pick this truck up. The app that needed to be downloaded and used to pick up kept closing out and thank God I saw the combination code for a second and remembered it or I wouldn't of been able to move. I think I will use Penske next time.
Daniel W.Nothing. Keep everything in place as is and keep up the outstanding work!!!
Lee W.Had a great experience.
Krisy W. | Overall ExperiencePeople were very pleasant and helpful!! Will use again!!
PAMELA G.Great experience. Friendly helpful staff met all our needs.
Phenix City S.Staff was courteous, professional, and understanding.
Robert V. | Overall ExperienceI've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.
MIKE D. | Overall ExperienceNothing Everything was Perfect
MARY G.Very professional, excellent customer support.
Bill H.Superb customer care,very professional.
Bill H.The storage facility is excellent, but what makes this a 5-star review are the people. I've never been made to feel more like a valued customer than here. Greatest group of people ever!
David S. | Overall ExperienceLakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.
THERESA R. | Overall ExperienceGreat working with the Lakewood folks they were very nice and helpful.
Dennis B.Great customer service. Keep up the good work!
CYNTHIA M.