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Karen H
Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Your App tried to send me someone else in the area Lucky I knew she had the Cargo van I wanted to use. Last time Your App also told me she didn't carry boxes when she does Your App sent me to a Larger store in the town over the river.
DARLA FCustomer service is excellent
Deirdre HOnly pick the drop box more visble or closer the store
ARINDA SThe woman who assisted us in the office was very kind and patient, especially with us forgetting that the office was located in the Eastern Time-zone, so we were an hour behind our scheduled pickup time.
DALTON SWhen you reserve equipment weeks in advance and then the day before your contacted that equipment is not available and you have to go 30 miles out of way to pick up equipment You shouldn't have to do that
Jerry PVery friendly and always ready to help
Tanisha MThe lady in the office was very professional and very kind to us. She had a great knowledge of her job and told us everything that we needed to do.This was a great experience for our family we will definitely use Lakewood u haul again.
GLENN HShe was awsome and cute
Patrick PExcellent and had no problems everyone is nice but I didn't have a dolly on my truck.
Tiffany DOverall the staff were very friendly and helpful
Caleb WShe was fabulous to return the extra key I had from having the first truck I rented towed from the parking lot we held it. I had to rent a second truck and the stress of moving two 87 year olds was a lot. She was great!!
LISA EHave an employee at the office when the office is supposed to open. Both days we were there at 9am and the first day, the employee didn't show up until 0925. The drop off day we were there at 9am, had trouble finding the drop box and left at 0910 and she still had not arrived. Makes me think her reason for being late the first day was a lie. She is just always late. Maybe change the office hours to 0930 opening to accommodate the employee.
Cheri CClean, safe and set up with plenty of space.
Lois MWe had a good experience with the rental trailer
Sherina SI was accused of stealing a U-Haul I return per the company instructions. Then I came back by the place and the U-Haul was outside and no one called or anything to inform me not apologize!
Shakia JEverything was great, so no improvement needed!
Channing DJust Be yourself, Thanks 😊
Trena JAmazing customer service!! Would definitely use this location again!
Thalitha FExcellent customer service!
Sassandra RNot a thing everything was perfect.
Kristie MNothing everything was Great
Rachel BIt was closed when I arrived.
PATRICIA ASecond experience recently and both were awesome. Really appreciate their service.
Paul FAppreciate the great customer service
Jennifer FSuper easy…. No pro lame at all
Paul PMake sure trucks are clean and working right
Carrie FND
Roman BMy wife and i have used the lakewood location in phenix city twice within the past 3 weeks and the young lady that helped us out was very kind to us and we want to thank the lakewood location for having the young lady that assisted me and my wife with our uhaul on both times we rented… thank you very much highly recommend her service…
Javius FGreat office attendance and very knowledgeable of the equipment available.
Roman BExtraordinario servicio al cliente
Shirley CDropped off the truck and they were closed. Couldn't find a key drop box so came back the next day and they were out of the office. Came back and hour later when they said they would be back and no one was there. Came back again and still no one was around. Then I got charged an extra day for the truck because I still had the keys since I tried to drop them off four times and no one was around and no where secure to leave them. Next time I will just leave them in the ignition and take a picture of the truck in the spot so if it gets stolen I can't be blamed.
brittany BThe lady and her husband was so pleasant and nice.
Telancia FReduce prices for usage was charged twice afterwards of use
Billy HIt was perfect
Cobra UThe location wasn't the problem it's the company itself
Elizabeth Ctook almost an hr but the lady behind the counter was soo nice and helpful
iysha lThey met me in the parking lot to return the trailer.
Raymond SStaff is extremely friendly and helpful.
Dewell MNada
Cheryl CMy husband found illegal drugs in a pill bottle under the driver front seat of the U-Haul. Had he have been pulled over we would've lost the house that we just bought and he would've spent time in prison. Over someone else's drugs. Things like that can end someone's life and all I got was an "I'm sorry thank you for letting us know"
Alexus NI would not recommend this place at all they were told that the card being used was not mine and the gentleman told them not to keep it on file and they assured him that they would not keep it on file and he would not be charged for anything else. I was supposed to be billed for anything extra that I owed but instead they took the money off his card and refuse to refund it!!!! He is threatening me and it is you guys fault because you used a card that wasn't even supposed to be kept on file. Fix it now!!!!!!!
Mark VStay as you are…
Irwin HGreat customer service. Kerri and her husband were very polite and helpful. Thank you so much guys, you rock!
Mayra BThe movers we hired through Uhaul were a no show. We hired them for the morning and they called at 11 a.m. saying they had been double-booked. They did apologize, but we had almost all the work done and didn't need them anymore. How can I be reimbursed for that?
Jeff MGreat customer service and very friendly staff.
Tontalane FGreat customer service at this location!
Douglas MThe staff were sooooo friendly. Best staff I've ever had and I've used uhaul plenty of times
Fiana JOnly issue was trying to get the truck from the lot. Had a small hiccup, but got it eventually
VALERIE FNothing, excellent service
WILLIAM AGiving the customer the correct code to the lockbox the first time instead of having to contact customer service and stay on hold for a long period of time
TERION WExcellent service and convenient for us. Will definitely be back when we're in need again!!
Kenny CBest location yet
Louis LThey charged me for a full tank of gas and not a quarter tank like in the agreement
benjamin w?
Jeffrey PAwesome people to do business with no complaints at all!
KIMIKO H | Overall ExperienceVery nice and well secure place
Keith M | Overall ExperienceIf your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.
Sandra D | Overall ExperienceI have already made a reservation with them again!
Richard B | Overall ExperienceHad a great experience.
Krisy W | Overall ExperienceStaff was courteous, professional, and understanding.
Robert V | Overall ExperienceI've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.
MIKE D | Overall ExperienceThe storage facility is excellent, but what makes this a 5-star review are the people. I've never been made to feel more like a valued customer than here. Greatest group of people ever!
David S | Overall ExperienceLakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.
THERESA R | Overall ExperienceScheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.
Privacy R | First ImpressionsProcess went relatively smoothly. Still not sure why check-in clerk requested social security number.
Privacy R | First ImpressionsVery nice consumer service.
Privacy R | First ImpressionsStorage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6.95 and hold it hostage until you do feedback. Just go in.
Privacy R | First Impressionsthe storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.
Privacy R | First Impressions