Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)

574 reviews

3015 Lakewood Dr   Phenix City, AL 36867

(334) 408-2203

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(334) 408-2203

3015 Lakewood Dr
Phenix City, AL 36867

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Billy L. 
Rating:
5.0

Just Be yourself, Thanks 😊

Trena J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Amazing customer service!! Would definitely use this location again!

Thalitha F. 
Rating:
5.0

Customer did not leave a comment.

Kerri J. 
Rating:
5.0

Excellent customer service!

Sassandra R. 
Rating:
5.0

Customer did not leave a comment.

Semaiyah A. 
Rating:
5.0

Not a thing everything was perfect.

Kristie M. 
Rating:
3.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Nothing everything was Great

Rachel B. 
Rating:
5.0

It was closed when I arrived.

PATRICIA A. 
Rating:
5.0

Second experience recently and both were awesome. Really appreciate their service.

Paul F. 
Rating:
5.0

Appreciate the great customer service

Jennifer F. 
Rating:
5.0

Super easy…. No pro lame at all

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Candice C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Make sure trucks are clean and working right

Carrie F. 
Rating:
5.0

NA

Roman B. 
Rating:
5.0

My wife and i have used the lakewood location in phenix city twice within the past 3 weeks and the young lady that helped us out was very kind to us and we want to thank the lakewood location for having the young lady that assisted me and my wife with our uhaul on both times we rented… thank you very much highly recommend her service…

Javius F. 
Rating:
5.0

Great office attendance and very knowledgeable of the equipment available.

Roman B. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Great customer service

Shirley C. 
Rating:
1.0

Dropped off the truck and they were closed. Couldn't find a key drop box so came back the next day and they were out of the office. Came back and hour later when they said they would be back and no one was there. Came back again and still no one was around. Then I got charged an extra day for the truck because I still had the keys since I tried to drop them off four times and no one was around and no where secure to leave them. Next time I will just leave them in the ignition and take a picture of the truck in the spot so if it gets stolen I can't be blamed.

brittany B. 
Rating:
5.0

Customer did not leave a comment.

Cressy W. 
Rating:
5.0

The lady and her husband was so pleasant and nice.

Telancia F. 
Rating:
3.0

Reduce prices for usage was charged twice afterwards of use

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Lura R. 
Rating:
5.0

It was perfect

Cobra U. 
Rating:
3.0

The location wasn't the problem it's the company itself

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
2.0

took almost an hr but the lady behind the counter was soo nice and helpful

iysha L. 
Rating:
5.0

Customer did not leave a comment.

Precious R. 
Rating:
5.0

They met me in the parking lot to return the trailer.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
5.0

Staff is extremely friendly and helpful.

Dewell M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Nothing

Cheryl C. 
Rating:
1.0

My husband found illegal drugs in a pill bottle under the driver front seat of the U-Haul. Had he have been pulled over we would've lost the house that we just bought and he would've spent time in prison. Over someone else's drugs. Things like that can end someone's life and all I got was an “I'm sorry thank you for letting us know”

Alexus N. 
Rating:
1.0

I would not recommend this place at all they were told that the card being used was not mine and the gentleman told them not to keep it on file and they assured him that they would not keep it on file and he would not be charged for anything else. I was supposed to be billed for anything extra that I owed but instead they took the money off his card and refuse to refund it!!!! He is threatening me and it is you guys fault because you used a card that wasn't even supposed to be kept on file. Fix it now!!!!!!!

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Nephia S. 
Rating:
5.0

Stay as you are…

Irwin H. 
Rating:
5.0

Customer did not leave a comment.

Henry V. 
Rating:
5.0

Great customer service. Kerri and her husband were very polite and helpful. Thank you so much guys, you rock!

Mayra B. 
Rating:
5.0

The movers we hired through Uhaul were a no show. We hired them for the morning and they called at 11 a.m. saying they had been double-booked. They did apologize, but we had almost all the work done and didn't need them anymore. How can I be reimbursed for that?

Jeff M. 
Rating:
5.0

Great customer service and very friendly staff.

Tontalane F. 
Rating:
5.0

Great customer service at this location!

Douglas M. 
Rating:
5.0

The staff were sooooo friendly. Best staff I've ever had and I've used uhaul plenty of times

Fiana J. 
Rating:
5.0

Only issue was trying to get the truck from the lot. Had a small hiccup, but got it eventually

VALERIE F. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Nothing, excellent service

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
1.0

Giving the customer the correct code to the lockbox the first time instead of having to contact customer service and stay on hold for a long period of time

TERION W. 
Rating:
5.0

Customer did not leave a comment.

Rashaada R. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Zuriel E. 
Rating:
5.0

Excellent service and convenient for us. Will definitely be back when we're in need again!!

Kenny C. 
Rating:
5.0

Best location yet

Louis L. 
Rating:
1.0

They charged me for a full tank of gas and not a quarter tank like in the agreement

benjamin W. 
Rating:
5.0

?

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

lAURA H. 
Rating:
5.0

Customer did not leave a comment.

Horace M. 
Rating:
5.0

Customer did not leave a comment.

Melvin J. 
Rating:
5.0

Customer did not leave a comment.

herbert R. 
Rating:
5.0

Customer did not leave a comment.

Marc K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAS C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

The Ladies were very welcoming and courteous..The office was quite inviting and well organized... Just excellent. Mr. Charles Willis. USMC Retired

Charles W. 
Rating:
5.0

I had awesome time joking and laughing with the staff--wonderful people. I see you all in three months on the next move.

Caroline P. 
Rating:
5.0

Customer did not leave a comment.

bernice W. 
Rating:
5.0

My business requires use of a 1 or 2 room box truck about 6 times a year. The last few times I've used this Uhaul location, initially due to convenience as its only a half mile from my business. After continuously experiencing the top notch customer service at this location, it will be my primary choice moving forward.

Kymberly E. 
Rating:
5.0

My equipment was missing..other than that it was smooth

Pattie R. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Provide lunch for renters maybe steak and potatoes with garlic butter. Ginger ale.

Randy B. 
Rating:
5.0

Nothing

Brenda J. 
Rating:
5.0

Very friendly and safe space to conduct business! The office personnel were exceptional. GREAT!!!!!

Albert W. 
Rating:
5.0

We had an after hours drop-off, but early the next day received confirmation that they had checked in the vehicle.

joaquin S. 
Rating:
5.0

Lakewood personal were amazingly helpful. She worked with me to get the ancillary items removed from my invoice and insured my satisfaction. GREAT CUSTOMER SERVICE!

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
3.0

Make sure that all your employees know what they are doing.

Richard M. 
Rating:
5.0

BIG Love & a real BIG Thanx to this location. Our initial convo was testy, but we sailed through the experience wonderfully afterwards & my prayer is that we were all blessed 💚

Jade E. 
Rating:
5.0

Customer did not leave a comment.

Rodrick B. 
Rating:
5.0

Carla was great

Marc K. 
Rating:
5.0

Customer did not leave a comment.

colette W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Customer did not leave a comment.

Autumn T. 
Rating:
5.0

Very helpful, professional and friendly

Paul M. 
Rating:
3.0

Customer did not leave a comment.

Toni H. 
Rating:
5.0

Customer did not leave a comment.

Judy F. 
Rating:
5.0

Not a thing I know of.

Richard F. 
Rating:
5.0

Nothing, the lady who helped us was phenomenal, she was very kind and explained everything in detail. A very smooth transaction, that I would highly recommend to anyone.

Kristen W. 
Rating:
5.0

Customer did not leave a comment.

Jenn H. 
Rating:
2.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Harmon P. 
Rating:
5.0

Awesome people to do business with no complaints at all!

KIMIKO H.  |  Overall Experience 
Rating:
5.0

Very nice and well secure place

Keith M.  |  Overall Experience 
Rating:
5.0

If your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.

Sandra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEY M.  |  Overall Experience 
Rating:
5.0

I have already made a reservation with them again!

Richard B.  |  Overall Experience 
Rating:
4.0

Had a great experience.

Krisy W.  |  Overall Experience 
Rating:
5.0

Staff was courteous, professional, and understanding.

Robert V.  |  Overall Experience 
Rating:
5.0

I've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.

MIKE D.  |  Overall Experience 
Rating:
5.0

The storage facility is excellent, but what makes this a 5-star review are the people. I’ve never been made to feel more like a valued customer than here. Greatest group of people ever!

David S.  |  Overall Experience 
Rating:
4.0

Lakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.

THERESA R.  |  Overall Experience 
Rating:
1.0

Scheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.

Privacy R.  |  First Impressions 
Rating:
3.0

Process went relatively smoothly. Still not sure why check-in clerk requested social security number.

Privacy R.  |  First Impressions 
Rating:
4.0

Very nice consumer service.

Privacy R.  |  First Impressions 
Rating:
5.0

Storage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6.95 and hold it hostage until you do feedback. Just go in.

Privacy R.  |  First Impressions 
Rating:
5.0

the storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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