Customer did not leave a comment.Philip B.
Customer Reviews for Lakewood Foodmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I reserved was left on E and had to pay out of pocket for gas while getting charged for gas.AJADAH M.
I was originally sent to 1629 Lakewood Ave. Atlanta, GA 30315, and my experience was horrible. The representative said she did not have a truck for me, even though I had a confirmed reservation on U-Haul app, and the representative hung up on me and provided no help. I am VERY disappointed in my uhaul experience.Rachael G.
Store was disgusting and the person who is in charge of the U-Haulâ€˜s was not there etcTakariana S.
The Gentlemen who picked up the key was also running the store and was a little undecided if he should help out with the missing dolly or not. I called customer service and the lady was very helpful and he ended up helping as well and all ended up well, I will consider the $12 lost from the dolly payment a donation to the customer service they deserve excellent service!Monica C.
Customer did not leave a comment.Abriel A.
Provide more land for Parking lot :Space.Chairs and Waiting Area,in case of rain or Head.BENJAMIN J.
Did not feel safe.James B.
I called U-Haul and spoke with a live agent to reserve my truck. I was told there would be someone at the counter to complete me reservation. This was not true. For this location reservation has to be completed entirely online and clerk will give out and receive key for truck. Clerk does nothing else at the time I picked my truck up.Samantha L.
I didn't receive the equipment I paid forParis B.
This is a location that does the bare minimum. Inventory appears to be a problem at this site. Only reason we picked up from here was because this was the only site that had everything needed according to the uhaul websiteâ€¦ turns out they did not and rather than making a simple adjustment (utility dolly replacing the requested appliance dolly) the dolly was completely remove from the order. Was not given a chance to review agreement before the rental was complete and had to start the whole process over again. Truck was absolutely disgusting with a solid layer of bugs across the front of the truck and windshield, the cabin wasn't clean and smelled of smoke, and the check engine light was on before leaving the lot.Paul H.
I ordered online and selected an OFFICIAL Uhaul dealer location but Uhaul made the decision to move me to a mini market in South Atlanta. I was from Maryland and picking up the truck after getting off of an airplane. The mini market had bars on the windows, bullet proof glass window to talk through, stunk like smoke, drug deals going on in the parking lot , the man behind the glass wasn't helpful until after a half hour getting the owner on the phone who did help me, internet coverage was poor so I couldn't pull up the required information. I was nervous being in an area I did not know and a place I DID NOT ORDER FROM. Very unhappy with Uhaul this should not have happened. I ordered the below location and should have received what I requested period for $475 I did not get $475 worth of service. U-Haul Moving & Storage at Cleveland Avenue 2866 Forrest Hills Dr SW Atlanta, GA 30315Steven H.
I Haul as a corporation has made their rates totally not worth it due to some limitations and restrictions the Company has put in place! For an in town service I was charged almost 100.00 ! I traced 5 miles but had no help show up ,friends, so it took me longer to load to unload! To pay that amount after using the services of this company in many states as a traveling Medical Worker, is OUTRAGEOUS! I will Not use you company again!! I am a 68 year old woman and I was totally ripped off!Sandy A.
Customer did not leave a comment.Skyler B.
This was the second location we need to go to pick up the truck because in the first one none was there to gave us the keys. In this location I had to spend 30 min in the phone to get the truck ready. I took me 2 hours and a half to pick up the truck. Horrible experience.Andres C.
The customer service at location is very goodfelicia C.
Everything was great.Pamela G.
Location is in a bad area but the cashier was super nice and helpful when I returned the uhaul.Alea O.
As a single female renting this truck I did not like my reservation being moved to this location. The location was surrounded by drug addicts and I did not feel safe at this location.Angela D.
Again, this location was extremely run down. There was no signage about a uhaul center.Jonathan H.
This location is a Bodega. The clerk has more to worry about his store then checking the equipment I was returning.Carl C.
Checkin process was clunky, having to speak to the owner over the phone who I don't think understood me very well. The vehicle reeked of smoke.Ian J.
Customer did not leave a comment.William H.
The location itself was convenient for me, and the equipment was fine, but the process of reserving the vehicle online was abysmal. I showed up to the location not realizing you had to register everything online. I proceeded to try and do it via my smart phone, but kept hitting frustrating snags which kept me re-entering the same information over and over. They also needed to confirm my GPS location and despite following the instructions they offered, it still did not work. I called and waited on hold for 20 minutes before a customer service agent was able to get everything straightened out. The agent was very helpful, but the fails on the part of U-Haul are the online reservation process and the extremely frustrating wait time on hold. U-Haul, please do better.Josh N.
There customer service was horrible and not helpfulMICHELLE S.
You're asking for a review. I'm asking for a refund. Somebody from this store charged my debit card.. After someone dropped off a truck at this location. I was never at this location. Yet, over $500 was taken out of my account. I'm in beaufort south carolina. I rented a truck for 2 days picked up and dropped off at 35 parris Island gateway in beaufort south carolina. I was charged $58 dollars for the 2 day rental when we dropped off the truck in beaufort south carolina. I don't understand how or why it says it was dropped off in Atlanta. I can't seem to get the help I need to help fix this mistake. This is over a week ago.Hollee A.
I need for you to send me a receipt with the total price payed for services via email for my records firstname.lastname@example.orgRONALDEVERETTE D.
Didn't receive my dolly but had to pay for itMeghan J.
When I registered, there wasn't anything indicating that I had registered but hadn't completely rented my truck. I found out when I got to the location and had to take 20mins to secure my rental over the phone. It should be reeeeeally clear of a two part process that clearly distinguishes between a reservation and a rental.Pamela S.
They lied to me saying my order had been canceled because I was late, said they did not have the key but then told me it was behind the counter after forcing me to re-book. Totally dishonest business practice, was also in the middle of the ghetto did not feel safe.Colby S.
Customer did not leave a comment.Arthur A.
Get honest people to conduct your business. I was scammed by this location. Very displeased and I will continue to let my experience be known . do not rent a truck from this location. They make Uhaul look bad!!!!Willie R.
Someone does not do quality control at Uhaul. The neighborhood is sketchy and so is the store. The owner did not know how to check me in. When he had trouble he showed me the error in his phone and pointed it at. We couldn't really talk because he was behind bullet-proof glass. I had no idea what he was pointing at except an error message. His solution was for me to take my vehicle somewhere else. I said no and called customer service. His incompetence was now my problem. The customary service person told him he needed to call customer support. He started calling them but then had other customer come in â€” to buy cigarettes with change only, another customer bought their can of beer with food stamps, delivery people bringing items, etc. he was the only person there working so I had to wait. It was 45 minutes before he got back to me. I had to remind him that he was supposed to call customer support. He confirmed with whoever he was talking to that I could leave and it would be handled. The check I process took over an hour. When I got out to my car, my wife was eager to leave. She said she had a homeless person cone up to our car and look in to see what we had in there. She didn't feel safe either. Uhaul, you need to check out your locations and make sure they fill people with confidence. This place was bad news and incompetent. And that does not include my initial frustrations with picking up the trailer. I don't have confidence in Uhaul.sean V.
Please see customer service ticketHannah C.