This location is a Bodega. The clerk has more to worry about his store then checking the equipment I was returning.Carl C.
Customer Reviews for Lakewood Foodmart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Checkin process was clunky, having to speak to the owner over the phone who I don't think understood me very well. The vehicle reeked of smoke.Ian J.
El cliente no dejó un comentario.William H.
The location itself was convenient for me, and the equipment was fine, but the process of reserving the vehicle online was abysmal. I showed up to the location not realizing you had to register everything online. I proceeded to try and do it via my smart phone, but kept hitting frustrating snags which kept me re-entering the same information over and over. They also needed to confirm my GPS location and despite following the instructions they offered, it still did not work. I called and waited on hold for 20 minutes before a customer service agent was able to get everything straightened out. The agent was very helpful, but the fails on the part of U-Haul are the online reservation process and the extremely frustrating wait time on hold. U-Haul, please do better.Josh N.
There customer service was horrible and not helpfulMICHELLE S.
You're asking for a review. I'm asking for a refund. Somebody from this store charged my debit card.. After someone dropped off a truck at this location. I was never at this location. Yet, over $500 was taken out of my account. I'm in beaufort south carolina. I rented a truck for 2 days picked up and dropped off at 35 parris Island gateway in beaufort south carolina. I was charged $58 dollars for the 2 day rental when we dropped off the truck in beaufort south carolina. I don't understand how or why it says it was dropped off in Atlanta. I can't seem to get the help I need to help fix this mistake. This is over a week ago.Hollee A.
I need for you to send me a receipt with the total price payed for services via email for my records email@example.comRONALDEVERETTE D.
Didn't receive my dolly but had to pay for itMeghan J.
When I registered, there wasn't anything indicating that I had registered but hadn't completely rented my truck. I found out when I got to the location and had to take 20mins to secure my rental over the phone. It should be reeeeeally clear of a two part process that clearly distinguishes between a reservation and a rental.Pamela S.
They lied to me saying my order had been canceled because I was late, said they did not have the key but then told me it was behind the counter after forcing me to re-book. Totally dishonest business practice, was also in the middle of the ghetto did not feel safe.Colby S.
El cliente no dejó un comentario.Arthur A.
Get honest people to conduct your business. I was scammed by this location. Very displeased and I will continue to let my experience be known . do not rent a truck from this location. They make Uhaul look bad!!!!Willie R.
Someone does not do quality control at Uhaul. The neighborhood is sketchy and so is the store. The owner did not know how to check me in. When he had trouble he showed me the error in his phone and pointed it at. We couldn't really talk because he was behind bullet-proof glass. I had no idea what he was pointing at except an error message. His solution was for me to take my vehicle somewhere else. I said no and called customer service. His incompetence was now my problem. The customary service person told him he needed to call customer support. He started calling them but then had other customer come in â€" to buy cigarettes with change only, another customer bought their can of beer with food stamps, delivery people bringing items, etc. he was the only person there working so I had to wait. It was 45 minutes before he got back to me. I had to remind him that he was supposed to call customer support. He confirmed with whoever he was talking to that I could leave and it would be handled. The check I process took over an hour. When I got out to my car, my wife was eager to leave. She said she had a homeless person cone up to our car and look in to see what we had in there. She didn't feel safe either. Uhaul, you need to check out your locations and make sure they fill people with confidence. This place was bad news and incompetent. And that does not include my initial frustrations with picking up the trailer. I don't have confidence in Uhaul.sean V.
Please see customer service ticketHannah C.