The location was hard to find and the only identifying mark was a light up U-Haul sign in a window. The inside was small and cluttered. There was no clear marked spot to park the truck. The staff member working was helpful and friendly.
Nicole G
Customer Reviews for Lakeside Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just did a drop off with the app, so really can’t comment much on the staff or office.
Steve SVery nice man
Abigail DYour rules and policies prevent your employee from providing good customer service.
Ross WThey charged way to much mileage and gas
Kelly OExcellent experience
Lisa MRide Share/Mobile App was cumbersome as the location had little experience with customers using the app. Staff was incredibly helpful and kind, but I still had to go inside, verify my license, get the dolly and get the key as it was not in the lockbox. What should have taken 5 minutes on the app took 30 minutes. Great staff, just needs more training on preparing for a mobile app pick up.
Beau VI did not like the quote was like $28 less than what I was charged.
MARK HStaff was great and friendly, location wasn’t super ideal but overall a good experience
KEGAN SThe truck I rented worked fine but is in need of routine maintenance when it comes to pushing the foot feed.
MATTHEW KAfter hours drop box for key not labeled/unable to be identified. Required me to make a second trip to drop off truck rental after having to call to confirm that mailbox slot was location to drop off keys.
Rachael AThe guy working there was more interested in answering the phone that getting me checked in. It is a storage facility and they don't seem interested in Uhaul customers. They had one truck, so that tells you no one is doing Uhaul business with these people. Would never recommend this place. Go to the big Uhaul center off of Hwy 64, across from auto repair shop. They are pros, plus more trucks and people that are "problem solvers" not excuse makers".
ronald RGenuinely friendly. Welcomed my business. Thank You U-Haul !!!
WILLIAM RI arrived at the appointment time uhaul had set up. They had no knowledge of my appointment and even though I had a reservation number. I was told I had to download the app and check in. After I did that, they still couldn't get it. Because of COVID, I had to stick my head thru a window while standing in a bush and yell across the office to talk with the rep on the phone while the guy called the service number so they could coordinate my reservation. Total shit show! I was told that this happens all the time.
Connie BOur overall uhaul experience was great. The app, however, isn't user friendly. It wouldn't allow us to upload a pic of the condition of truck. Pick up time was 830 am. App said paperwork was being processed. It wasn't truly processed until I sent a chat. At that point I received a name other than agent and the prices began. We didn't leave until closer to 9. I'd say more detailed instructions for the app
Donald SEveryone there was helpful friendly and courteous
Dean ENo comment
Robert RMake a fucking effort to tell me where the fuck me truck was and make sure where I am going to get the truck is also the location where all my equipment will be located, running between 2 place twice was completely Uhauls fault. Will not recommend your service to anyone.
Tyler SVery good and quick service very good place to go
Peggy DExcellent customer service. Convenient location and everything is explained before you sign a contract. I recommend this location.
Linda LOnly thing was the truck tires seemed to be really out of balance or one bad tire making the truck bounce around on the road way too much.
Trevor WManager there was very aggressive to me and rude to her employee. UHaul texted me a new location to return. When I clicked on address for directions, it took me to the same location as I picked up. It took over 20 minutes to return because everyone was confused. The employee was clearly frustrated and made a big deal about the gas tank level. He was very concerned that the tank was returned closer to 8/16ths than 9/16ths. Seems silly to me how big of a deal he made 1/16th of a tank. I won’t be returning and won’t recommend to anyone else.
Doug L1. Fully train representatives and increase their knowledge base. U-Haul dealers should be trained as well as the U-Haul branch stores. 2. Had the pick up location completely scheduled this drop correctly we would have been satisfied. But waisted almost an hour trying to return the truck.
Nathan WStraight forward and contracts well explained.
Jackie Wthey were giving me a hard time about miles needed even though mileage had not been mentioned at all during my online reservation period, as i was under the impression i was renting the truck based on time (24 hours) rather than mileage needed.
MICHAEL HSecond time a I rented from this location, lI will be moving in a year and will use them again
Paul WHad to call U-Haul support to get reservation in system.
James Cnot one thing
george nvery nice facility and people
Carlos AStaff was working alone on a Sunday morning and the store was very busy. He was kind and courteous but a bit overwhelmed with the volume. No fault of his own. I would recommend additional staffing on weekends when rental reservations are plentiful,
LaVetta HNo one there to help hook up the trailer .the air was low in tires .I don't recommend them .
MICHAEL SI called Thursday evening because my husband fell and could not unload the truck. she said no problem as long as I had it there in the evening. Talked to Cheryl this morning--OOPS that was not true. Seems like neither one of these locations know what is going on. I returned the truck 6:30 PM and was charged to return at 9:11 AM.
Troy GNone
kate vExcellent customer service
Jennifer JThey didn’t even bother to tell me to put gas in the truck before returning it. I had no idea how to.
Trisha SI had 40 cent charge when I arrived to pick up. Never had that at the Bryan Rd location. I had already paid online. 40 cents?!
Glenda VNo issues at all. Helpful attendants and quick and easy dropoff. Pleasant to deal with.
Michael BThe staff here were professional and friendly. I highly recommend them
Dan DVery accommodating and nice people.
Doug Pvery professional and friendly service. thank you
Matthew TNothing everything was great.
Brett MAudra was great when we picked it up. As far as UHaul goes, I specifically requested Eureka to drop off. We were given Pacific. Seemed like the people at the call center didnt really didnt know how to change drop off.
suzanne sI think you should have partial day rental when the customer is only a couple of hours late instead of charging an entire day. I was only 2 hours late and it cost me an additional $60.
Roger VVery nice lady helped us here. Again quick and easy!
Dina PI had asked to have a furniture dolly in the truck but when I got to my house to start moving it wasn’t in there. I also was charged $128 for a one way trip when a round trip would have been $90. The lady had said it was cheaper for a one way not a round trip.
Tyler SI felt as though there was a lot of confusion with my reservation. I ordered online and when i got there i was asked to pay double of what i was supposed to. So the lady there got that figured out. then later that day i received a call from someone telling me that my truck fee was charged to someone else. When i called back they said it was taken care of. the next day i received another call about the same thing. i told the lady i was told it was taken care of. she then called me back and said it was... Then the next day i received to different receipts with 2 different charges. however i was only charged one amount. but the amount i was charged seems to be a little high on the mileage side. not a great or easy time renting this truck.
Steve PThe staff was experienced and friendly with the rental process. There was no waiting checking in or out. I would use them again.
Brian WThe attendant came out into the cold to make sure we were helped and continued to assist us.
Steve FDon't bother to check in online. It doesn't save time, it only confuses them.
kenneth p