Comentarios del cliente para Lacey Express Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lacey Express Storage

Grado total:

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Franki B. en

Grado:

Actually, the process of renting and returning went very smoothly. The vehicle was clean and in good condition. The person who helped me was very polite and experienced with the rental software. It was was my first time at this location, but will have no hesitation to return or recommend to friends for similar services :)

bristol F. en

Grado:

Picking up using the "share app" is not user friendly, took way too long, and was confusing. Receiving instructions prior to the pick up date would have been helpful so you are not trying to do the approval while you are there.

Rebecca R. en

Grado:

El cliente no dejó un comentario.

Devon L. en

Grado:

Fantastic customer service and very well maintained vehicles and equipment!!

Michael L. en

Grado:

The tank was not full when I rented the van. I did not fill it up as I only drove about 15 miles at most. The van was returned after hours.

David H. en

Grado:

Very tight parking. Overall service was excellent.

Tasarah C. en

Grado:

Mr. Gonzalez was outstanding and the location was well kept.

Ashley A. en

Grado:

Nothing

Verna T. en

Grado:

Lawrence Gonzales was very friendly and professional.

Michael L. en

Grado:

Come up with another exit to Lacey Blvd or a way to exit the property. It is tough to see to turn left on Lacey Blvd with some of the vehicles.

Stanton H. en

Grado:

El cliente no dejó un comentario.

Sea K. en

Grado:

El cliente no dejó un comentario.

lois P. en

Grado:

El cliente no dejó un comentario.

Glen H. en

Grado:

The staff do a good job with the VERY limited space that they have to work with and traffic pattern to access office.

MARY F. en

Grado:

El cliente no dejó un comentario.

Irene M. en

Grado:

El cliente no dejó un comentario.

Glen H. en

Grado:

space is so limited that being able to reach the office can be a problem.

Barry T. en

Grado:

Charged me twice for rental. Normal rate $107. By returning to yuba city I was quoted $72. Didn't have my reading glasses to read contract. I was charged $72 twice! Also trailer was beat up and damaged on the interior.

Antavius C. en

Grado:

Very friendly staff that understands the customers needs.

Sarah S. en

Grado:

I will absolutely be renting my next Uhaul from this location for anything locally, fantastic customer service and the office was gleefully decorated for the holidays!

Edward C. en

Grado:

I had to pick up a huge wall unit(furniture) in Tacoma for my dining room. I've used this Lacey location many times before to a rent a U-Haul vehicle. Excellent and reliable service especially for last minute projects.

Johnny H. en

Grado:

El cliente no dejó un comentario.

mariella B. en

Grado:

Wonderful service....

Joy G. en

Grado:

El cliente no dejó un comentario.

Pierre A. en

Grado:

El cliente no dejó un comentario.

Jako S. en

Grado:

El cliente no dejó un comentario.

Jason L. en

Grado:

El cliente no dejó un comentario.

Keith K. en

Grado:

The first 20ft truck I picked up had a cat pee smell in the back and so we drove back and Uhaul was understanding and helped us by getting us another truck. I’m supper happy with how Uhaul took care of everything and I’ll definitely come back again. Thanks so much.

Joshua A. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

Both pick up and drop off individuals were very helpful and professional. An overall pleasant experience. Thank you to both.

Gary G. en

Grado:

I rented an auto transport for under 3 hours and returned it after the office was closed. I checked the transport in on my phone, but apparently did not go through. I was charged a $20 check-in fee and when called, I was told it was my fault and had to pay the fee. Will not rent from that location again.

kenneth S. en

Grado:

El cliente no dejó un comentario.

Nancy H. en

Grado:

You may have a SECURITY ISSUE or an employee with problems. After giving my info, there was an attempt to hack my email. Also because of a phony AMERICAN EXPRESS CHARGE in my daughter's name, there was an attempt to charge me. I reported to American Express and the FRAUD DIVISION. Neither of us have AMERICAN EXPRESS ACCTS.

Dolores L. en

Grado:

Ryan was very helpful. Thank you ryan

Kathleen M. en

Grado:

Everything was great !

Manuel S. en

Grado:

I have rented vehicles twice and have ALWAYS received outstanding service.

Melanie W. en

Grado:

I would like a full refund do to the fact that my life was put in jeopardy as well as my wife's during the trip. The truck we got was not ok and because of it we almost crashed going over the pass and what should have been a three hour trip ended up being a 12 hour trip. So Def not satisfied with our services from u all. And feel a refund is in order.

JEREMY M. en

Grado:

El cliente no dejó un comentario.

John F. en

Grado:

Just make sure the truck has good wipers

Jacob S. en

Grado:

Ryan was great! Made it easy and quick!

Karen K. en

Grado:

El cliente no dejó un comentario.

sharen L. en

Grado:

El cliente no dejó un comentario.

BAILEY E. en

Grado:

Very easy return, great service

Kathryn B. en

Grado:

It’s a little hard getting in and out of the facility

Vicki G. en

Grado:

El cliente no dejó un comentario.

Alfredo R. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

WILLIAM K. en

Grado:

El cliente no dejó un comentario.

CONNIE T. en

Grado:

Very pleased with professional staff and service. Also rented a 10x10 storage unit. Would certainly recommend this location!

ryan J. en

Grado:

El cliente no dejó un comentario.

JEANNA W. en

Grado:

El cliente no dejó un comentario.

Jessica B. en

Grado:

El cliente no dejó un comentario.

Joshua A. en

Grado:

El cliente no dejó un comentario.

renee M. en

Grado:

You were friendly and polite. That’s great.

Russell C. en

Grado:

Ashley was very helpful and professional in setting me up with a storage unit.

Terry L. en

Grado:

El cliente no dejó un comentario.

Carlos L. en

Grado:

El cliente no dejó un comentario.

Christopher J. en

Grado:

Attendant was great!

Peter A. en

Grado:

El cliente no dejó un comentario.

liane J. en

Grado:

I was told my brother could come the day pruor and bring his id for the rental, he is a teacher so he left on his lunch/planning period and came down to be told no he can't do that by another staff member. Be consistent he wasted his time.

Mike K. en

Grado:

The person at the counter (name tag said manager) was unfriendly, unhelpful and rude. Change that and you've got a winner.

Evan F. en

Grado:

El cliente no dejó un comentario.

Shaun S. en

Grado:

El cliente no dejó un comentario.

Jennifer C. en

Grado:

El cliente no dejó un comentario.

Ed M. en

Grado:

El cliente no dejó un comentario.

Eric R. en

Grado:

El cliente no dejó un comentario.

daniel G. en

Grado:

El cliente no dejó un comentario.

Gary R. en

Grado:

The employee was very helpful.

LASZLO B. en

Grado:

Excellent service!

Randall K. en

Grado:

El cliente no dejó un comentario.

Denise M. en

Grado:

So easy and fast customer service. Thank you!

James K. en

Grado:

Good experience. Woman running office should be commended for her composure during busy and challenging time (one customer was quite unpleasant).

Shawn M. en

Grado:

Young woman behind the counter wasgrest?

Manuel S. en

Grado:

Ashley provided great information and OUTSTANDING customer service!

Winston B. en

Grado:

El cliente no dejó un comentario.

Portia L. en

Grado:

Customer service at the desk was helpful and professional. Thank you!

James K. en

Grado:

El cliente no dejó un comentario.

Sharron H. en

Grado:

El cliente no dejó un comentario.

Seth W. en

Grado:

Excellent service and great help!!! 5 stars all day long! You’re the real MVP! You know who you are!

Pennie B. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

Claudia B. en

Grado:

El cliente no dejó un comentario.

Melody W. en

Grado:

Staff was kind of rude.

George B. en

Grado:

Attendant was very attentive and handled the heavy lifting for the old man.

Anthony M. en

Grado:

El cliente no dejó un comentario.

Kyrre F. en

Grado:

I was transferred here from another location after they didn't have the truck available that I'd booked. Unfortunately the agent at the original location was not helpful at all. I got on the phone with their reservations folks and they transferred me to this location and, as advertised, credited me the $50 that was to guarantee that they'd have a truck available on location. Once I arrived at Express Storage, I was well taken care of!

Michael H. en

Grado:

Trk had alot of miles. Might need to be taken in and serviced.

Darrell S. en

Grado:

El cliente no dejó un comentario.

Greg D. en

Grado:

I confused myself when checking in. Apparently the website doesn’t automatically do everything but the manager was patient with me. Very friendly and professional. Thank you

James T. en

Grado:

What the heck, an after hour service fee, for what opening a key box. What a joke I will never use you guys again

Brady O. en

Grado:

Location supposed to open at 9 AM and many customers waited for someone to show up until 9:30 AM. Many customers frustrated as most, including myself, arrived at the location so we could get full use out of our rental. When person showed up not a word was spoken and he slowly worked through the many customers. He was alone and told me to go get my trailer without any real direction as to its location. Because he was alone I had to hook it up... go back for the paperwork (losing my place in line each time) then go back to the trailer and record damage... then go back to the office to sign. After 4 back and forth trips I got my trailer and got on the road at 10:20... I was there at 8:45 and got out at 10:20... I left disgusted and will never use UHaul again. BTW my daughter got moved into her new College Apt. in spite of this ridiculous experience.

Tammy A. en

Grado:

El cliente no dejó un comentario.

tammy A. en

Grado:

El cliente no dejó un comentario.

Konrad K. en

Grado:

El cliente no dejó un comentario.

jackie F. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

Trailer was dirty...put trailer Jack's on them...I almost lost a toe taking it off of my truck and the trailer arm came down on the top of my foot.

Irene W. en

Grado:

El cliente no dejó un comentario.

Jessica C. en

Grado:

The appliance dolly I paid for was not loaded onto the truck as well as I verified the ramps came with the truck I rented, the truck I rented did not come with a ramp. Overall I paid 60$ to not be able to move half of my appliances or to accomplish my move on the only day I had to do it. Extremely frustrating and honestly will probably decide to not continue with U-Haul or recommend it to friends in the future. I will recommend others to use Home Depot rentals as that is the company I ended up using for my move today. I do not feel it was the employee or the locations fault. They tried their best to make amends and better the situation. But it was a waste of time and money for everyone involved.

Nicolas G. en

Grado:

El cliente no dejó un comentario.

Kimberly P. en

Grado:

Other than peanuts (food, not packing) all over the cab and the cargo area needing to be swept, the van was great. Surprised at the power in the motor. Staff was friendly and helpful. I'll use this location again.

Pat K. en

Grado:

Somewhat rundown looking and hearing about two break ins in a month didn’t make me feel super secure moving my things in there. The customer service people were very helpful and friendly though.

ELIZABETH P. en

Grado:

I appreciated that this facility wasn't huge and I got easy access to my unit. I always had very positive interactions with the staff - they were super helpful!