Comentarios de los clientes para Lacey Express Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lacey Express Storage LLC

Clasificación general:

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Selenia A.
Clasificación:

Larry was very helpful. Helped me fix the issue I was getting charged extra that I didn't expect. But he was able to help me figure it out and so thankful I took pictures to help fix the issue. Thank you Larry for your help I really greatly appreciate it.

John C.
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Quick, easy rental process, the truck was new and easy to operate.

Kelly K.
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All perfect!!!!

Russell H.
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Give a gas discount if you leave the tank substantially fuller than you got it.

James M.
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The truck and location were good. My issue was with the website. Would not work either in online checking in or returning the truck after hours.

Laurie J.
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Honestly the only improvement Uhaul can do is lower the cost of services. Especially on smaller vehicles pickups to 15' trucks. The only reason I went with Uhaul, is all the trucks from Home Depot were rented and I had last minute moving needs. Home depot rents for low cost, no milage fees, and no add on like insurance.

Gary S.
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None

Angela N.
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El cliente no dejó un comentario.

Paul B.
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Nothing! fantastic!

Kristen W.
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The cab and hualer was not clean but it was maintained they also had great customer service

STEPHEN K.
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Larry did a great job making my moving experience as quick and painless as possible.

Ashton B.
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El cliente no dejó un comentario.

Thomas B.
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customer service needs to work on eye contact , i am hard of hearing and need people to look at me when they are talking , not down , some debris in vehicle i rented , everything else was good

Donald T.
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Never again will I use that store. Made reservation via phone and said I would be there 30-45 minutes. Got there with sign on door that they were checking in equipment and would be back soon. 45 minute wait and 3 trips walking the entire lot every row. Not a soul on the property. Called and left a voicemail about the reservation and finally received a call back 3 hours later asking if I still wanted it. Went to get it and has to leave to go to bank to transfer funds. Got back at 4:30 pm and the rental was given to someone else. Downgraded to van which was only one left. Didn't get told that there was a reservation on the van at 9am next morning. Was called at 945 about where can was. Told them I had to get back to van and unload but would be a couple hours. Turned can in by noon and was then told that I would be charged an additional day rate plus 50 for someone else reservation. So I am being charged 19.99 x2 and 50 fee for someone else's rental when I had the van in my possession 19 hours TOTAL. I was not given a 50 missed reservation credit when the employee had office locked and wouldn't answer the phone for 3 hours. Absolutely the worst experience in any retail environment as well as horrible customer service and beyond rude employees.

Bryan B.
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El cliente no dejó un comentario.

Santino S.
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El cliente no dejó un comentario.

Lia C.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Dantea N.
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El cliente no dejó un comentario.

Navid D.
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El cliente no dejó un comentario.

Sodie C.
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El cliente no dejó un comentario.

Donald L.
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El cliente no dejó un comentario.

Ken C.
Clasificación:

Nothing. Keep going

blankenship A.
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When I got in the truck it was filthy dirt was everywhere The window roller was broken and broke off while I was on the freeway trying to roll the window up by hand. When I tried to do the inspection of the truck it wouldn't load because of the location I was at and my phone signal so I was unable to actually complete the initial checklist so when I returned it I had to put that it was dirty and I got charged for the cleaning But the truck was already dirty when I got it overall I probably will think twice the next time I try to get a U-Haul

Aaron K.
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I returned the truck after hours. Then we cleaned the truck. When I tried to check it in, it said my time to do so had expired.

Jonathan L.
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El cliente no dejó un comentario.

Sierra M.
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Be honest and more informative and more friendly

Misty B.
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Larry was awesome!!! We got into a jam and he really came through!! Thanks for the excellent customer service!!!

Giovanna G.
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Great customer service!

Diana A.
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El cliente no dejó un comentario.

Lisa F.
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Nice and friendly and efficient Made the transaction very easy Will be back again

James S.
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The cab was very dirty and smelled of smoke. Clean the cab.

Sara B.
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El cliente no dejó un comentario.

Alec L.
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Great customer service!

Sandra E.
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Only place I will rent a truck !

Jailyn B.
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El cliente no dejó un comentario.

Ellyn N.
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There was a low tire pressure alert on the van we used

CALEB L.
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Very friendly and professional service. Thank you!

Caleb L.
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El cliente no dejó un comentario.

Daryl H.
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Outstanding customer service. The rental pick-up through turn-in process was very smooth and professional.

KEVIN A.
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Larry was extremely helpful and professional. He helped me with all the questions and concerns I had. Top tier customer service 👌🏽

Jonathan P.
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This location is ok but each representative that we spoke with, on the phone and at this location, told us something different than we actually ended up being charged for. We had to drive 1.5 hr to pick up a 26' truck after being told that one would be available at our original location, we were charged for extra days after having multiple conversations with multiple representatives about how long we needed the truck, we were given less miles than communicated at the location and then had to pay for the extra miles, and got charged for bringing back a 3/4 full tank when we filled it up one block away. $172.57 worth of miscommunications.

Brian F.
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Due to the blending of making you as a customer to a representative job online, and the process of picking up I made sure to stress to employee I dont want to be double billed. He assured me this wouldn't and couldn't happen but it did and now it's my inconvenience.

Charles B.
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El cliente no dejó un comentario.

glenn W.
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El cliente no dejó un comentario.

Shane P.
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Front desk is always friendly, quick, and knowledgeable! I rent trucks for my business all the time and exclusively use this location.

Ishwor L.
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El cliente no dejó un comentario.

PAUL H.
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I thing was noticed

KAREN A S.
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Customer service was very helpful. They were well-stocked with everything needed for a move.

Bruce M.
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El cliente no dejó un comentario.

Paul J.
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El cliente no dejó un comentario.

Wilbur J.
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El cliente no dejó un comentario.

Joseph M.
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El cliente no dejó un comentario.

sarah S.
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You are currently doing a great job!

Raven K.
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The website was frustrating. It took me over 30 minutes to complete my mobile pickup, during which I could have saved time by entering the store. The main issue I experienced was that any picture over 2 Megapixels seemed to break the website.

Misi T.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

JENNIFER REBECCA J.
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See comments above. We had to contact someone both times for help due to the mobile app not being able to locate my my account.

Christopher S.
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The service desk person checking us in and checking us out was very friendly and knowledgeable. I saw him helping multiple people on the phone and in person and was pleasant and was providing useful information. This agent should be commended.

Evie-Shannon A.
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Thanks Larry for the fast, easy and friendly rental! Friendly service is so much appreciated.

James C.
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Excellent treatment, in and out very quickly.

Mary C.
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El cliente no dejó un comentario.

Jennifer M.
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El cliente no dejó un comentario.

Alfred P.
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the hold time on the reservation system is ridiculous, waited 40 minutes for a customer service rep to com eon line to take my reservation.

Melissa W.
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The van I rented was back late from the previous renter so I had to wait, and it was left to me filthy dirty. I returned it the night before, then noticed I received a text to check it in while there so I went back when they opened in the morning to avoid the $20 fee mentioned in the link. When I let them know the condition of the van when I picked it up, and that I made sure it was clean the lady at the counter was rude. I let her know I took pictures before and after (time stamped) and asked if there is a chance of a partial refund, she was even more rude. I left very disappointed in their customer service. My family and I have always used this location but not sure if we ever will again.

Barry Z.
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El cliente no dejó un comentario.

Megan E.
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The agent inside was very kind and helpful. Thanks a ton for affordable rental!

Shane P.
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Nothing, everything was outstanding!

Shirley R.
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The service rep at 5200 Lacey Blvd, Lacey, WA was one of the most polite and helpful I've ever dealt with. He made my experience seamless, answered any and all questions and wore his Covid protection mask 😷. If I ever need another truck or cargo van in that area, I'll def be back. Thank you, -Shirley Roberts

William B.
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El cliente no dejó un comentario.

William C.
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El cliente no dejó un comentario.

william C.
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Staff at front desk was helpful, friendly and efficient.

Derek Z.
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We dropped off before hours

Rebecca G.
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El cliente no dejó un comentario.

Adrian R.
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I had an issue with over filling the tank and not getting reimbursed for the extra 3 gallons that were in the car. The gallon chart that was provided was confusing and needs to be more simplified.

William D.
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I know you're very busy this time of year but I was ready to pick up walking distance from were I lived and 2 days before I was texted to go to Lacey store. As soon as I checked in another text came to return to another location in Olympia. I had to drive to Lacey and leave my car parked. I could not return to Olympia on 4th without a car

andrew S.
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El cliente no dejó un comentario.

Rafael B.
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excellent service 100 × recommended

MICHAELA K.
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Rented I-Haul trucks from him before. Always friendly, knowledgeable and helpful. Drop off went smoothly.

LES S.
Clasificación:

Lacey Rentals Lacey, WA has been and still is a good company.to deal with. U-haul corp,'s new corporate requirements for links, means in the future, I'll go else ware. I do not use my cell phone other than a telephone. I do not do links! . I also dp not want any advertising to my cell nor any of my information sold to others. I opt out.

Edward K.
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Don't make me drive 35 miles to pick up my trailer

Eric K.
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Rear cargo door gets stuck and difficult to bring back down.

Jennifer W.
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El cliente no dejó un comentario.

Erika P.
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Amazing service. Great people.

Darin G.
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Larry was great to work with.

LORA A.
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My mobile app experience was a little confusing. But it got easier.

Jeremy R.
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El cliente no dejó un comentario.

Austin S.
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El cliente no dejó un comentario.

Jennie R.
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El cliente no dejó un comentario.

Thomas C.
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El cliente no dejó un comentario.

Brian T.
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El cliente no dejó un comentario.

Susan H.
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El cliente no dejó un comentario.

Ryan M.
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Ryan was very informative and customer service was fantastic. This uhaul was a little further from my house but I will definitely be going there again!!

Brandon C.
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El cliente no dejó un comentario.

Chuck Z.
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El cliente no dejó un comentario.

Clellan J.
Clasificación:

I had excellent customer service even with change in type of rental. I had a horrible experience with College Point storage who reserved my truck for the wrong day. The young lady attempted to reserve me a van at the 4th street location. But when I got there they told me she cancelled it. I was furious but really appreciated the great assistance by a young lady who reached out to someone who would locate a truck for me. While she was on the phone with them I contacted College Pointe to let her know they messed up again. The young lady from college pointe attempted yet again to secure me a truck which I never got because I couldn't locate the facility after driving back and forth across town. So I call the 800 number for assistance but they didn't see a truck reserved for me at all. At that point my helper didn't had to leave so I scheduled the truck for 7/26/20 with a very helpful apologetic young lady. I inquired about getting a discount due to my inconvenience and having to find someone else to help with little notice. Please contact regarding this complaint 360-559-7949. Thank you

Thomas J.
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El cliente no dejó un comentario.

heather H.
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El cliente no dejó un comentario.

CHRIS P.
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Excellent and smooth transaction. Gracious staff and highly recommend this location!

JUNE LORRAINE S.
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El cliente no dejó un comentario.

Russell C. | Reservation |
Clasificación:

Ashley was very helpful and professional in setting me up with a storage unit.

Pat K. | Reservation |
Clasificación:

Somewhat rundown looking and hearing about two break ins in a month didn’t make me feel super secure moving my things in there. The customer service people were very helpful and friendly though.

ELIZABETH P. | Overall Experience |
Clasificación:

I appreciated that this facility wasn't huge and I got easy access to my unit. I always had very positive interactions with the staff - they were super helpful!

No se han enviado comentarios para esta ubicación.

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