Customer Reviews for Lacey Express Storage LLC
(Distribuidor de U-Haul del vecindario)

1815 comentarios

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing everything from reservation, to pick, to return was awesome. Larry was very knowledgeable and professional.

Fredrick S. 
Clasificación:
5.0

Fast pick up n drop off.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
3.0

Simple easy drop off every time

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

I was very satisfied with the service we received. The clerk at the desk was super helpful and professional. Everything was spot on! ¡Gracias!

CATHERINE DENISE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeni D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD M. 
Clasificación:
5.0

Keep doing what your doing!

Christopher H. 
Clasificación:
3.0

See the aforementioned comments in regards to billing. The employees in the Lacey location were as helpful as they could be, but they could not resolve my ongoing billing issue.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

Nothing but positive things to say about this facility! 24 hour guest access was very convenient for us- we keep odd hours! And although we didn't need to contact the office for anything other than initial rental and move out, each time we did he was pleasant and knowledgeable!

KIMBERLEY A W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARTER M. 
Clasificación:
3.0

When I picked up the truck it was dirty and had a crack in the windshield. When I told the person at the rental desk his response was :no worries, you have insurance." I said "it should be charged to whoever was responsible. When we dropped the truck off there was no one at the facility to receive it. They had us leave it outside. I received a call on Monday morning from the El Mirage facility regarding the cracked windshield. I told him it was there when we rented the truck and he said "did you take a picture?" My response "yes, and I told the person in Lacey as well." Based on this experience I would not recommend or use Uhaul again.

NORA LYNN V. 
Clasificación:
3.0

I was shocked by how unfriendly and rude the employees as, as if I was troubling her by renting a trailer (and not knowing exactly how to hook it up). Ruined my day.

MEEGAN C. 
Clasificación:
3.0

Office staff were super friendly and helpful. The online mobile pick up process is a joke and will never attempt to use againâ€"wasted 20 minutes to get it to work. Location is an odd location and is very cramped and not the easiest to get to. Again staff were excellent.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI JEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Everything went very well with our move.

CLAIR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMEO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLENA A. 
Clasificación:
3.0

The truck was not clean inside or out. In fact, the outside was filthy and I had to wipe down the interior. I have rented U-Haul trucks before for long moves. This truck was the noisiest truck I've ever ridden in. So noisy I may have permanent hearing damage. (no joke) We actually nicknamed the truck "RoughRider". The AC only worked on flat ground or going downhill. I will say it seemed to run mechanically fine. It got us from Lacey WA to San Diego CA with no breakdowns.

Terry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnathan P. 
Clasificación:
5.0

I have no problem with this location but I do have a big problem with UHAU. Your email sent me to the wrong store so the employee there sent me to another franchise. This caused me to be late to meet my assistant. They told me that my account would be credited $50 but it was wasn't. 😡

Peter L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIET M. 
Clasificación:
5.0

Thank You

NICOLE F. 
Clasificación:
5.0

He was so so so friendly and helpful. Such a nice guy and a wonderful experience. Pay him more!

Dinah D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH C. 
Clasificación:
5.0

Great customer service and a hassle free experience. Definitely recommend this location!

Jonathan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL A E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

The drop-off location was easy access and someone came right out to accept the truck. I was told (at pick-up) that I could return the truck to where was the easiest for me. I chose a location closest to my home. Then, I received at call stating that this truck had to be returned to the 2516 4th Ave E UHAUL location in Olympia. I don't know the reason for the change?? I returned it to The Lacey Express on Lacey Blvd. Thanks again!

ROBERT M. 
Clasificación:
5.0

I like this uhaul place and will use them whenever possible They are so helpful with explaining how to use everything I am usually late bringing the equipment back and they are so nice and understanding- I would definitely recommend this place! No one stays behind the counter here!!!

BRENDA G. 
Clasificación:
2.0

I rented the 26 feet long Uhaul. It was almost empty tank when I picked up. I was nervous to drive to gas station since it was my first time driving big truck. I would appreciate that your staff filled up at lease 1/2 tank for customer prior checking it out. I had to use my gas tank at home so I have enough gas to go to Gas Station.

MINHTRUNG V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERIE S. 
Clasificación:
5.0

The staff was friendly and informative.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

Customer service guy was super helpful

WILLIAM K. 
Clasificación:
3.0

We had a 26 foot reserved and we're notified very close to the time we were supposed to pick it up that it would be a 20 foot truck at a discount and I was given the option of getting a 10 foot truck as well. We got the 10 foot truck and the 20 foot truck but we had to pay full price for the 10 foot truck. We were told we could drop them off Saturday at 9 and 3 respectively. Then the drop off location called us Friday at 2 saying our 20 foot truck had a reservation on it. We couldn't drop it off until 5:30.

KAERLEK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN T. 
Clasificación:
5.0

Passenger side mirror needs to be tightened. It will not hold its position

Glenn Y. 
Clasificación:
1.0

I went into office to turn in the key & asked cost. Was informed it depends on mileage, so went back out to take a pick of mileage accidentally locked key in truck. Was then charged $50 extra which they listed as "cleaning" on the invoice.

JAMES P. 
Clasificación:
3.0

El cliente no dejó un comentario.

amanda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM H. 
Clasificación:
3.0

El cliente no dejó un comentario.

anthony C. 
Clasificación:
2.0

I expressed to the lady working that the gas gauge on the truck fluctuates, that its not working proper. She took zero interest in learning of my experience, and was more concerned about claiming every dollar for every mile. Even though I over paid the gas upon return to be certain it would meet the equal requirement, even though when you drive the truck, again the gas gauge fluctuates. This is the third UHaul truck I rented in the past month plus, 2nd truck had faulty AC, which was brutal for the interstate drive. It sure would be nice to have a Uhaul employee that cares, that will look into the problems with the vehicles so the problems wont keep happening to others

KEITH C. 
Clasificación:
5.0

I appreciate the honesty of your staff who promptly notified me that I had left some cash behind in the truck I had returned.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE D. 
Clasificación:
2.0

The app didn't work well Female clerk was friendly Male clerk had a huge line, didn't send me a confirmation email about equipment being returned

odra T. 
Clasificación:
3.0

It was not explained to us that the insurance was a per day fee. So instead of $14 is was $70. We also had problems returning the truck on time because we were told if we needed to keep it the extra day would just be added on, however when we called to inform them we'd be keeping it another day, they told us we HAD to bring it back right away. This cost us an extra 2 days of rent on a rental we were moving out of in addition to other expenses for having to rent another uhaul a different day and extra travel expenses between homes.

KELSEY R L S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JANINA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

Great staff, friendly and knowledgeable.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODIS C. 
Clasificación:
5.0

Ms.Pam who works at the frontdesk was very helpful. They both nice at the FD.

Joshua M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSE H. 
Clasificación:
3.0

Lady who checked me in and out was not very personable and acted like she was in a hurry to get people out without answering questions. In my opinion she was slightly rude and probably needs help or needs more training on customer service.

JACQUELINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAXTON H. 
Clasificación:
5.0

Awesome experience....very pleased.

WAYNE J. 
Clasificación:
3.0

I liked the drop off (it's literally a field across the street, made parking very easy) but there was no direction for where to put the key (it said put it in drop box but not that the drop box was across the street), and most importantly the sign said go to my uhaul.com, which doesn't exist. When the website wasn't working I crossed the street to see if there were instructions on the building, where I found the key box and another sign that said uhaul.com. I wasn't thinking (baby brain!) and put the keys in the drop box, only to remember I needed them to take pictures of the inside of the truck!!!

SEAN LEIGH M. 
Clasificación:
4.0

Pam displayed wonderful customer service. Everything went as smooth as expected. Would use again.

CRAIG G. 
Clasificación:
1.0

And I still have not received my money back

ARISA B. 
Clasificación:
1.0

How about stop limiting people to small hr windows and charging for full days. If I need a truck for 24 hrs I should be able to rent it for that if there is availability not for 2-6 hrs because the local direct has decided to limit rentals, and on bigger trucks not allow for multiple day rentals. At the cost of the truck per day I'm not renting a truck to sit it in front of my home I'm renting it to move a 2900 sq ft home and as a paying customer should be able to rent it as your policy states 29.95 per day rather than only 29.95 for 2-6 hrs

JASON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN W. 
Clasificación:
1.0

This location had the most rudest staff and I had the worst experience I have ever had with uhual and I have given you alot of business

TIFFANY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart M. 
Clasificación:
5.0

I had a great experience with this location. Friendly service!

LINDA N. 
Clasificación:
1.0

Truck was not there available at the scheduled pickup time. When it did arrive the windshield was dirty inside and out plus the cab was filthy. The truck had damage on both driver and passenger side. I was extremely disappointed

MARK E G. 
Clasificación:
5.0

The gentleman that was there is awesome! Every time we have gone here it has been the same great customer service and experience, that's why we come back to this location specifically!

LEON LAMAR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS WILLIAM P. 
Clasificación:
4.0

Rust from the rolling door hinges stained some my things.

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
3.0

The drop-off location assigned to me is totally unreasonable. It is more than 30 miles away from my destination (in Tacoma), while a location within 6 miles (in Seattle) is available. As a result, I had to pay $9 for dropping it off at the "wrong location".

ANDI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley S. 
Clasificación:
5.0

The gentleman working today was awesome!

Randy R. 
Clasificación:
5.0

The only thing was the truck didn't have a ramp!

Diana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY W. 
Clasificación:
3.0

I unfortunately used the online pickup. Never again. I give it a zero. I had good mobile service but the uhaul server stopped responding 10 times. It took help from one of your people on the phone 20 minutes to get it done after I had tried for 15 minutes. I'll call another rental first next time which is next weekend.

Patrick R. 
Clasificación:
5.0

Ryan was extremely helpful and professional at all stages of my storage time.

david m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN JAY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY S. 
Clasificación:
5.0

Offer better insurance coverage for your storage renters.

RICHARD K. 
Clasificación:
5.0

Always great service, and clean trucks.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
3.0

This was my first time using a Uhaul and it will be my last. $260 to borrow a truck for 2 days that I had to put the gas in just to be able to drive it to my 1st location to load it. To be charged per day and per mile and have to put gas in it makes no sense, the gas should be included. There are too many charges and it seems like a total ripoff scam.

TRACY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARVIN S. 
Clasificación:
2.0

Maintenance on the equipment needs to be improved

Christopher B. 
Clasificación:
4.0

Very fair billing for extra miles and fuel charge

Bruce C. 
Clasificación:
5.0

Customer service is right on target! We have used this location several times and have been very happy with the service! Thank you so much!

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delinah P.  |  Overall Experience 
Clasificación:
5.0

I have enjoyed doing business with you.

Pamela C.  |  Overall Experience 
Clasificación:
5.0

I was the primary person using this storage. Day one. Closed at 3:11. I had to put the truck loaded in a semi-secure place. That also caused me to hire a crew the next day to unload. I was told by Uhaul that I qualified for 1 month free. We were told the next day upon arrival again, they do not honor that. I was in a pinch and had no other choice. I only used the storage until we found an apartment. I am dissatisfied that the cost to hire a new crew, gas back to Lacey and another day of exhaustion and inconvenience wasn't considered when I discussed this with Larry. He was kind, but said Ryan said we would only get the deposit back. That location is not a place I will refer to. I believe the funds should be credited back. From day one I was misinformed and closed. I should not have to chase any manager down. They know I'm not satisfied. If I were the Manager, I would call the customer right away. That was a very expensive storage for 9 days. Gracias por tu tiempo. Judy RaChelle Stane 360-819-8482

richard b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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