Customer Reviews for Lacey Express Storage LLC
(Distribuidor de U-Haul del vecindario)

1718 comentarios

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

MARVIN S. 
Clasificación:
2.0

Maintenance on the equipment needs to be improved

Christopher B. 
Clasificación:
4.0

Very fair billing for extra miles and fuel charge

Bruce C. 
Clasificación:
5.0

Customer service is right on target! We have used this location several times and have been very happy with the service! Thank you so much!

DAVID P. 
Clasificación:
4.0

The uhaul app isn't great. I had trouble with it when I picked the truck up, but fortunately the office was open (staff were all very helpful and friendly). When I dropped the truck off that night, the office was closed, and it took me over an hour because the app was terrible (wouldn't load the photos, said my mileage was less than what I started, couldn't find my location, and on and on). I expected a better app from such a large company.

JOANNE S. 
Clasificación:
5.0

Second rental in two weeks and both were excellent experiences. First was a GMC Silverado pickup truck and it was perfect for the work done. The second was a GMC Savana van and again it was perfect for the tasks completed. Ryan and Franklin were extremely friendly, helpful and efficient. Mike W.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY NICOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC KEITH GRANT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario J. 
Clasificación:
5.0

This has *nothing* to do with the location, but the website, which is how I made my reservation; I had rented the cargo van for 8 hours, but the reservation defaulted back to 4 hours when I finalized it, which was a HUGE problem since the location reportedly had rented it after that 4-hour mark, and we were only half way done with the van with no way to get it back by 1pm. Someone should test this issue and, if duplicated, FIX THE WEBSITE. Maybe cargo vans are only allowed to be rented for 4 hours, but then why was I given the option to rent it for longer, nor did I see that stated anywhere on the website (and rightly so, ya'll are U-Haul, vehicles should be able to be rented for as long as needed for as many miles as needed). When I was doing the checkout of the vehicle, prior to claiming possession, it asked how many miles I was planning on driving. When i entered it, it came back with an error saying cargo vans were only allowed to be driven 100 miles TOTAL. I was STUNNED and now stressed because we HAD to pick up an order at IKEA in Portland OR between 10 & 1 THAT DAY. It was too late to cancel my or update my reservation, and I saw NOTHING about that on the website when I entered my planned destination, which was CLEARLY over 100 miles, ONE WAY. Also, before renting the cargo van from this location on the website, I had called the Fort Knox location in Portland OR, and an employee/manager told me that cargo vans "had to be returned to the same location rented". This surprised me, which is why we decided to do an 8-hour rental from a nearby location Lacey. I was stunned/pissed when I noticed ON THE VAN ITSELF, on the windshield as well as the side of the van, it says "In Town . . .One Way". - - WHY WAS I TOLD BY THE FORT KNOX LOCATION THAT CARGO VANS HAD TO BE RETURNED TO THE SAME LOCATION AS THEY ARE PICKED UP FROM??? So, to address the last question, "Would you recommend this location to a friend?"; If I am ever in a position needing to recommend U-Haul, I WOULD NOT. But, if I were to be asked "Which U-Haul location is the BEST?", that would EASILY be Lacey Express Storage LLC, located at 5200 Lacey Blvd SE in Lacey, WA. Ryan was amazing and INCREDIBLY understanding and patient.

Sharrie Y. 
Clasificación:
4.0

self check in took to much time. taking pictures through the app didn't work very well.

THOMAS M. 
Clasificación:
5.0

Best U-Haul rental in Lacey!

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM WESLEY C. 
Clasificación:
5.0

It was a great experience and smooth transition, everything was perfect!!!

EDWARD W. 
Clasificación:
3.0

Access from parking to the exit on to Lacey Boulevard (one-way street) is difficult. I had to back up, cross a road in the storage parking area, back up, then pull forward to make a left on to Lacey Boulevard (one-way street). Another exit route on to Franz would be safer and easier to maneuver. If there is a route like that in the facility it is not marked.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred E. 
Clasificación:
5.0

Great customer service. As usual i use Uhaul at Lacey Blvd location every Spring. Excellent service.

Linda V. 
Clasificación:
5.0

Ryan and Franklin were very inviting and friendly and helpful. Service was quick and efficient.

MICHAEL W. 
Clasificación:
5.0

The young lady I talked with over the phone was very courteous and knowledgeable and when we went to pick up the cargo van the young man at the counter was very polite and helpful also. The prices are very reasonable and we will always rent vehicles with U-Haul!

CATHERINE DENISE E. 
Clasificación:
5.0

Everything went great!!

FELLY ANTHONY G. 
Clasificación:
4.0

The lot was large and easy to leave the 26 foot truck. I didn't work with anyone because I dropped off in the evening.

Darian L. 
Clasificación:
5.0

Friendly staff and super easy to work with.

CHELSEA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIDEOFOR N. 
Clasificación:
4.0

convenient, location , friendly staff.

raven I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT ARTHUR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESE S. 
Clasificación:
5.0

The 24/7 check-out/check-in process could be improved.

SHARON H. 
Clasificación:
3.0

She was mean at first but then got helpful

karla R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debora G. 
Clasificación:
3.0

Counter person not wearing a COVID-19 mask.

TED B. 
Clasificación:
5.0

Double check everything someone left things in our truck rental. We told the person helping us.

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOIS J W. 
Clasificación:
4.0

Cab smelled like cigarette smoke. There were cigarettes in the cargo area. Some make up in the cab too. But not too much worry for me

Jonathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

Excellent customer service!

Louise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delinah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny A. 
Clasificación:
5.0

Very smooth process

Darrell M. 
Clasificación:
5.0

I've used this location every time I need a truck or to move and I wouldn't have it any other way. The guy there is awesome and I send everyone there.

Charles L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

The gentleman who works there is very nice helpful and friendly this is the third time renting a truck from this location which was recommended by my kids as they have rented from this location as well. I obviously since this was my third time renting from this location I will continue to do so as long as this gentleman is there. He makes this rental process very easy and simple.

Brandyn C. 
Clasificación:
5.0

In and out , fast customer service, very polite!

Mary M. 
Clasificación:
5.0

Very sweet representative & an even sweeter pup. Rep made the entire process painless and anxiety free despite having to do my first solo move.

Courtney B. 
Clasificación:
4.0

The inside was very well kept, allowed for social distancing, and the gentleman that helped me was really kind and helpful!

Shannon Y. 
Clasificación:
5.0

The young man behind the counter was very kind and helpful

Renee T. 
Clasificación:
5.0

Give the local person here a raise. Really friendly and helpful. Gracias

Conor J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Outstanding Chev pickup vehicle...couldn't ask for better service!

Dennis C. 
Clasificación:
5.0

Thank very much , a wonderful experience as usual

Gregory S. 
Clasificación:
4.0

Pickup truck was really nice and almost brand new. Cant say it was cleaned or anything, but who cares. Nice counter service, easy, no complaints.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joelle J. 
Clasificación:
4.0

Check in using the app took 1 hour. On hold with customer service 20 minutes. App would not work, customer service was confused. My phone is an android and couldn't not get past taking photo of ID. Eventually used an iphone, had to make setting changes in the phone to get it to work. Got the truck with 3/4 tank of gas, returned with over 1/2 but was charged over $40 for gas.

Doug H. 
Clasificación:
3.0

Small parking area for customers. Parking area for rental vehicles also not very well marked, rather haphazard on the street. Quick check-in due to online check-in the night before. Also quick drop-off.

JAMES N. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

Thanks again for a good experience.

JACK R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

They were very. I would certainly use them again.

Tamara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
2.0

When I picked up my truck, none of the equipment I rented was inside. The location was closed at the time and we had to leave so I could not wait around for them to open to get our equipment.

Garrett L. 
Clasificación:
4.0

Drivers seat was covered with dog hair and the seat had a lot of "Brown spots" where the dog sat There Dorito crumbs on the dash I spent 30 minutes cleaning the dog hair brown spots and vacuumed out the cap Thought person there would give me a discount or at least a thank you but no But I did not want my wife sitting on dog hair dog crap Tom Dickinson 3605619362 Have been a customer of Uhaul for at least 20 years

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

April A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leland B. 
Clasificación:
3.0

the Lacey uhaul was fine, however i had made arrangrments to pick up in seattle & do of in chehalis & last minute they told me i could not do that i would have to bring back to Seattle. that's why we chose Lacey.

Heather G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
3.0

you ask a premium for a truck..no ramp,no tilt,no pwr locks,no cruise. i need at least 1 of these penske and budget has at least two options for less ill pass next time..and unlimited miles

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C. 
Clasificación:
5.0

I have enjoyed doing business with you.

Pamela C.  |  Overall Experience 
Clasificación:
5.0

When a closer location was not available I received a call from UHaul to locate a different location for my needs. I'm thankful 5200 Lacey Blvd SE was available on short notice. Staff was very helpful and answered my questions. Very friendly staff.

Valarie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

Great equipment, easy to load the car but had to use a come along to get the car on the trailer and the loop you have in the middle was great. I will say the tiedown chains are not the greatest we had ones in the Air Force that could be attached then tightened up by turning a fitting, Slill it was much easier than I thought it would be.

Jaffe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delinah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
3.0

Its been a two day nightmare. I have spent over six hours on the phone with Uhaul. I was assured if the truck they recommended did not work I could exchange it. It did not work, I spent hours trying to exchange it on the phone with support and they gave up, assuring me I would be refunded, I have not been. Customer service told me to go to the location, I went there, the location told me to call customer service again, I did. Customer service said they didn't know why and said they would send someone to the location and get back to me in and hour, its been over an hour. My fridge has not ben used and I have spent more then 12 hours of the last 24 hours just trying to return the original truck and schedule another one.

Travis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delinah P. 
Clasificación:
5.0

Great service from Ryan!

Loren S. 
Clasificación:
5.0

I was the primary person using this storage. Day one. Closed at 3:11. I had to put the truck loaded in a semi-secure place. That also caused me to hire a crew the next day to unload. I was told by Uhaul that I qualified for 1 month free. We were told the next day upon arrival again, they do not honor that. I was in a pinch and had no other choice. I only used the storage until we found an apartment. I am dissatisfied that the cost to hire a new crew, gas back to Lacey and another day of exhaustion and inconvenience wasn't considered when I discussed this with Larry. He was kind, but said Ryan said we would only get the deposit back. That location is not a place I will refer to. I believe the funds should be credited back. From day one I was misinformed and closed. I should not have to chase any manager down. They know I'm not satisfied. If I were the Manager, I would call the customer right away. That was a very expensive storage for 9 days. Gracias por tu tiempo. Judy RaChelle Stane 360-819-8482

richard b.  |  Overall Experience 
Clasificación:
5.0

This locations has friendly staff, an easy process, and fair rates for vehicle rental. Will use again :)

Sarah S. 
Clasificación:
5.0

Staff member was friendly and helpful. Made the transaction very easy and convenient. ¡Gracias!

Oliver H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID NEAL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaliyah C. 
Clasificación:
5.0

Ryan is 100% AWESOME. Nice he can bring Franklin (adorable dog) to work with him, very pleasant experience and the BEST customer service!

Nichole J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

The gentleman at the counter was very friendly

MYONG H. 
Clasificación:
5.0

Everything was ok

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelin D. 
Clasificación:
5.0

Ashley was very helpful and professional in setting me up with a storage unit.

Russell C. | Reservación
Clasificación:
3.0

Somewhat rundown looking and hearing about two break ins in a month didn't make me feel super secure moving my things in there. The customer service people were very helpful and friendly though.

Pat K. | Reservación
Clasificación:
5.0

I appreciated that this facility wasn't huge and I got easy access to my unit. I always had very positive interactions with the staff - they were super helpful!

ELIZABETH P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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