Customer Reviews for Lacey Express Storage LLC
(U-Haul Neighborhood Dealer)

2,052 comentarios

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone was very helpful

Marcus H. 
Clasificación:
5.0

Nothing. Service was excellent and right on time. Thank you so much.

Karin K. 
Clasificación:
5.0

Please get an hourly rate for trucks. I only needed the truck for less then 2 hours but have to pay for 24 hour.

Nathan B. 
Clasificación:
5.0

Pretty chill and easy, in and out no hassles. Staff was nice

Sam G. 
Clasificación:
3.0

The help was busy and brooding didnt have time to be nice. She hooked up the trailor took our money and wanted us to get out of her life. She didnt do anything wrong, but being alive was super hard for her. The location was HELL. no wonder the staff wanted to die. I would describe it as a "not trailor or truck friendly lot" slap in the middle of the city on a curve on a one way street where no one does the speed limit. Good luck.

timberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri and Tony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teri and Tony C. 
Clasificación:
5.0

These guys are the Best in Town! Super friendly and Easy to Work With! Had called a couple of other places first and were not impressed. Will definitely use them again !!!

Bill F. 
Clasificación:
5.0

Wouldn't recommend anyone else but them.

Tom T. 
Clasificación:
2.0

Took the woman behind the desk forever to check me out and there's a great big huge truck when I return the van I couldn't even turn the van around the corner so then she got upset and waited on another man for at least 20 minutes before she checked me in and I was the only other person there is very poor service

Peggy M. 
Clasificación:
4.0

Very friendly and professional staff!

Darren B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

great service

Allen C. 
Clasificación:
3.0

I had reserved a dolly… and it was sold off right before I checked in. Seems there's no system for monitoring dolly reservations, made moving much more difficult.

Savannah Z. 
Clasificación:
4.0

It would have been appreciated if the bugs had been cleaned off the windshield before renting.

Nicole P. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN D. 
Clasificación:
4.0

Everything was fine.

CHRISTIANE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marylou L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
4.0

Drop off box doesn't exist

JONAS N. 
Clasificación:
3.0

The place was fine but the Uhaul was super dirty and it smelled very bad each time we got back into it. Like dirty umm, butts. It was gross

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Byung L. 
Clasificación:
1.0

I've spent thousands at uhaul, and you can't spare 2 gallons of water so I can pee? Also, why can't I return stuff at this location? That's dumb.

Joshua H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake B. 
Clasificación:
5.0

Nothing. Everything was great 👍!

Vernon S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
5.0

Excellent service, check-in and return.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T. 
Clasificación:
5.0

Quick, reliable, friendly. Good experience.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Easy, friendly,good price

Laurie L. 
Clasificación:
3.0

Customer service was fantastic; very helpful, knowledgeable etc Truck was also clean. As far as location, access to office and parking are pretty bad. Very confusing and inaccessible.

Vincent C. 
Clasificación:
5.0

We live Ryan the manager, he always treats us well and every transaction is smooth.

Victoria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
5.0

This location has WONDERFUL customer service and I have recommended them to friends before. Always friendly. Always fair. Always clean.

Sheaunna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise F. 
Clasificación:
1.0

Very frustrating experience, and one that has left a very sour memory that will affect my future rental choices. Was running behind schedule (bad traffic accident) and did not notice I missed my 5pm deadline. Due to theft, the location I was supposed to drop off at removed their after hours drop off. After speaking with 2 separate customer service agents, I was told there was nothing they could do and “why didn't you tell them you'd be late?” This is just poor service from top to bottom. I had travel plans that had to be cancelled due to this inconvenience and an extra $150 to drive the vehicle back and forth, gas expense, and extra day rental. I will not be using uhaul for the foreseeable future.

Stephen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan M. 
Clasificación:
4.0

Need more space and parking for customers.

Alvin B. 
Clasificación:
3.0

I will never recommend uHaul to a friend after this experience!

Morgan V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilnur S. 
Clasificación:
3.0

Your mobile app does not work very well it was easier to go inside and have the guy check me out your move helpers program you have only works if you do not have extremely terrible company to work with left a very bad taste in my mouth

Darrell M. 
Clasificación:
5.0

Easy check out and check in and the representative was knowledgeable and extremely helpful and friendly!

Pamela P. 
Clasificación:
5.0

Make sure truck is swept out

Donna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Honorio R. 
Clasificación:
5.0

I arrived to pick up the truck and there was a mechanical error and I talked to representative and told them I'm not a rush and would be willing to reschedule for the next day. We rescheduled and it was easy and 123.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chaelei A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luna E. 
Clasificación:
5.0

Ryan Penner is excellent in his friendly manner, very professional and extremely competent. I appreciate working with him and will definitely return for my next U-Haul need. Thank you so much Ryan. 

MARILYN C. 
Clasificación:
3.0

We were told we could do after hours drop off. Arrived, followed all online instructions successfully, walked around the corner to drop key at office… and no drop box. Didn't know whether we should leave the U-Haul there, since we had checked out? Had to return next morning at 10am to drop key. Frustrating. But upon arrival, office staff that created us were helpful and courteous.

Ralph C. 
Clasificación:
5.0

The employees who helped me were excellent! I really appreciated their help, efficiency, and willingness to go the extra mile! I will definitely rent from this location again.

Lara O. 
Clasificación:
3.0

Parking area very cramped

Becky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
4.0

Oh the 10-ft truck I had the back had not been cleaned out, the driver's seat cover was worn and uncomfortable.

Robert P. 
Clasificación:
5.0

This is the first time using this location and I found the staff to be very helpful and knowledgeable for what I needed to rent. At pick up time they ensured the equipment was in good working order before I left the lot. Very good customer service. I would use them again.

John M. 
Clasificación:
5.0

The trucks breaks are barely working. They not only squeal but when at a stop they hiss and get pedal moves up and down. Unacceptable. I expect a call at 5208227377 so you can explain why you think it is ok to put people in such an unsafe vehicle

Wael A. 
Clasificación:
1.0

Charged me for things that I did not purchase I specifically told him that I opted out for insurance yet still charge me the $14 for it had to come back to the store after I return the vehicle and then they'll refund me my money after five days.. ridiculous

Victoria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonna R. 
Clasificación:
5.0

Van cargo area was not swept clean.

Ed M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taunya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
2.0

I had a reservation 6 works in advance but when I arrived , my trailer was not there so I had to go to another location to pick up a trailer that was bigger than I wanted

Andrew H. 
Clasificación:
5.0

Thank you for your help!

Deborah O. 
Clasificación:
5.0

We changed our Puck up date and time 3 times. The Uhaul representative worked with us; great customer service! Liked the easy return.

James L. 
Clasificación:
2.0

Shitty wiper blades made it to the first turn around point and went back. The shop did not have wiper blades so he took a set from another truck. They were marginally better. The next day I struck out in the rain for Reno. Inside of the truck cab was dirty. Don't know if you have these trucks governed but this one was so weak that it took an absoute minimum of .5 miles to pass and if it was an upgrade forget it. I have not been so uncomfortable since the 1950 something farm truck. And all this with a minimum weight load. I will not rent another haul truck. Trailer maybe no truck.

carl S. 
Clasificación:
1.0

Sign says 24hr drop off. I asked when they close and said I woukd not be back by then. A few minutes later AFTER I paid, the guy tells me there is no 24hr drop off. Kind of important when factoring in work schedules and school drop offs. I get a mile down the road and realize the van has slightly less than an 1/8 of a tank. I took a picture to document this. The next day upon return, the same guy comes and asks me if I put any gas in the tank after he checks out the rental. Says it doesn't have a 1/4 tank of gas. Yeah, no kidding. Luckily I had proof. I put enough gas in the van to make it 1/8 of a tank. He said he would take care of it and I wouldn't pay any more. I mean, come on . . . You don't do your job and then question me about whether I did my part? The guy said he would e-mail me my receipt. I turned in the keys around 9am. It's been 12 hours and I still don't have it. I don't care about the gas level. I care that I would've had to pay for his lack of inspection/documentation had I not paid attention.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris R. 
Clasificación:
5.0

I searched through a few locations and this one had the best hours/equipment. The service was timely and genuinely great. I also looked up Penske and Uhaul had better prices and much more availability.

daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY P. 
Clasificación:
5.0

N/C

Meegastenne Rat S. 
Clasificación:
5.0

Helpful, friendly staff

Rhonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL T. 
Clasificación:
5.0

Your national phone reservation system is terrible

DONALD P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
1.0

I paid with a credit card and they are trying to charge me multiple times and putting me out of using my credit card for 3 to 5 days.

MICHAEL S. 
Clasificación:
5.0

Great experience. Friendly service reps. Truck was clean and well equipped. Check-in and -out were quick and efficient. Will call them again the next time I need a rental truck.

terry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan R. 
Clasificación:
5.0

The gentleman that works there is always professional and friendly. All around awesome experience, definitely my go-to place for renting trailers!

RICHARD A. 
No se han enviado comentarios para esta ubicación.

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