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Lisa W
Customer Reviews for Lacey Express Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to haul the dolly, hand truck and a dozen pads across a street to where the truck was parked. Not great customer service.
Stan STo recommend something to a friend…something needs to stand out. I wouldn’t say anything stood out at all. It was just meh. Impress me and I’ll recommend to a friend.
Ian GCustomer service sucks and the people at this location are disrespectful and you’d be lucky if they answer the phone!
stephanie cAgent was very professional, courteous and knowledgeable.
Keith SThese folks are awesome..top notch in every way...Lucky to have had Ryan and Larry there as they are/were true pros!
Kelly SAll is awesome!
KELLY SNothing to improve.
DIANE MThis was the very best experience I have ever had with UHaul. This location should be the metric for all UHaul locations!
Bryan TOur representative didn’t tell us much about any of the rules (such as filling the gas back up, or telling us about the charge for extra miles). Overall just a lack of communication.
kya rKeep up the good work
WALTER BNothing
clarence mDid not have a 5X8 trailer so went to a 12X6. Though I have used UHaul many times, the trailer was not the correct tool for the job. Returned it dealer.
James LIgnition needed to be repaired. Had to "press down" on key to get it to turn,as told by attendant. Tight parking, hard to get in and out of
Amy MI was told to fill the truck to the halfway mark, but the rep changed how much was "in" the tank so I was charged extra. Don't tell me to fill it to a certain place if that's not the correct place. I was also charged for an extra day when I asked about changing my drop-off time.
Trevor PI was charged double what I was told I would pay
Alexa FThere was barely any gas in the Uhaul when we rented it. It should have had gas put in it before we rented it.
autumn gN/A
ezekiel wNothing, good friendly people here ask for upgrade and got it no problems I will come here again when I need another truck
Catherine HThanks
Miguel MNothing
Catherine WThis location and its customer service is excellent.
Michael GRyan was very helpful. Pleasure to do business with him. Thank you
debra pthere was a leak, our boxes got wet, the sales person made it sound like it ws my fault. I showed the damaged boxes and was basically ignored. I was told there was no leak... well how did my stuff get wet he said, there is no leak.... but there was a pool of water horrible service rude also!!!!! totally ignored the fact that I brought the concern up then tried to charge me 25.00 for two water soaked boxes left to provide proof...
ROBERT SBest place and front desk.
aron iHad a small issue figuring out where to go, but once we figured that out all went great, friendly and quick!
Yvonne DQuick and Easy Service. I will continue to use this location in the future.
Evan SThe location was not in a desirable location. The area is prone to high crime and the pickup location in particular was VERY cramped and hard to maneuver through safely. When we arrived, the clerk at the counter informed us that the fuel level of the truck that we were supposed to use was on "E" due to people breaking in and siphoning fuel from the trucks. He informed us that we would have to get fuel within a few miles to avoid having the truck stall out. Luckily, he had another truck on-site that he was able to provide us that had more fuel in the tank. The back of the truck was still very dirty from the previous renters and had not been swept out at all. The cab of the truck was also very dirty, with sticky residue all over the console and debris all over the cab. The windows were also very dirty, which required me to go through and clean them all to be able to have good visibility. The truck wound up leaving us stranded nearly 1300 miles into our move, having had both of the rear hubs blow their seals and shoot oil all over the car I was towing.
Brittny SGreat customer service!
Keli DFriendly, set it up and we were rolling
Shelise DNo improvement needed. Both gentlemen who were working were friendly, helpful, and efficient. The truck was well maintained. It was a very pleasant experience.
Mary JI was told I had half a tank and when I went to leave my gas light was on so I went to get gas and the gas line was cut I had to wait outside for almost 2 hours just to get over charged for the gas that I put in and the miles I didn't drive. The are trying to charge me well over $200 for only 2 days and all I did was get a Christmas tree run the the dump which is not even 10mins away and pick up a mattress all of which was well Under 30mi. Idk fuck this place. They don't inspect their vehicles and are lazy!!
Savannah TStaff was amazing! Above and beyond what I could have hoped for! Thank you for the cell phone rescue!
Janene BAnother great experience with this company. Friendly & knowledgeable staff never disappoints! 6 stars if I could!
CHRIS MQuick check in when they opened. Easy to reserve on line!
Michael MWe got the truck with not 100% filled gas tank. How can we refill the truck to a certain spot other than full? So we feel we got ripped off a bit.
Katarina SThanks for business your company
Song CJust maintain the flexibility I received. I had a one day rental but found needed additional day. They were able to accommodate and greatly appreciated. Thanks
Russell GNo improvement recommended..
John JI rented this item (4'x8' open pull behind trailer) at about 4:30pm, returned it same day before 6pm - less than 2 hours!! This item was rented with coverage. The next day, I received the bill for over $45... for a $14 trailer and coverage for 2 hours!! I'm concerned that I was over charged and will talk to the establishment on Monday regarding this issue.
Robin SThe manager names Jon or Jonathan, who refused to give me his full name, was rude and aggressive. I was accused of speeding yet no speed limit signs were posted. Super unprofessional.
Jorge BGreat customer service,personable.friendly ,easy rental experience
judith mHave treats while waiting.
michael mBe sure to explain all the costs if something comes up and the equipment is returned later than planned.
rodney mVery professional and helpful guy at the desk.
Arnelle AThere are multiple rental locations listed online in spots that no longer have trucks or a kiosk. I drove to multiple locations believing I’d find a truck rental and instead it was just an empty parking lot or a gas station. If it’s possible that this gets to the higher ups that control that it would be really helpful for other people! Also, I was in a rush when I did my drop off and it wasn’t made clear I needed to be near the vehicle and have the key the whole time for the drop off process. I saw that it asked me how I wanted to pay and thought I was done! Unfortunately it wouldn’t let me upload photos from my camera roll, so I could leave an explanation of why I didn’t have pictures of access to the truck anymore. Maybe move the pay step to the end, and provide clearer instructions for each step *before* the drop off process starts so that doesn’t happen…
Tessa JGreat customer service
Franklin wSee prior message
Thomas F