Comentarios del cliente para La Estrella Resturant

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de La Estrella Resturant

Grado total:

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Adria R. en

Grado:

El cliente no dejó un comentario.

Jacksodara V. en

Grado:

El cliente no dejó un comentario.

BENJAMIN A. en

Grado:

Please work on the availability of your vehicles. After booking for the reservation, I later learned that the vehicle is not available because it hadn't been returned yet . someone still has the vehicle.

Angelica V. en

Grado:

The space is very tight as it’s located inside a small restaurant. I was not able to do the 24/7 service on my phone because I still had to go in the small cramped restaurant. I ordered a dolly for my departure and they young man told me there were none. Thankfully when I spoke to his father and he found me a dolly. The young man at the counter appeared very young and was plying in his phone while servicing me. More professionalism.

Phyllis M. en

Grado:

Well first of all I needed a van not a truck second the truck was in poor driving condition when I when to roll down the window the knob fell off and the truck kept bouncing like i was on a dirt road I think you should get new trucks before someone gets hurt trying to drive.

Delores w. en

Grado:

El cliente no dejó un comentario.

Myriam M. en

Grado:

The first place where I orginally made the reservation didnt have my truck good thing this place had one for me

Solomon E. en

Grado:

They charge my card after sending back the truck I was charged again more than half of the money what kind of service is dat

Andrea S. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

Improve on your communication to one another This way the client doesn’t have to constantly keep repeating the situation. Get a system that works.

sankung s. en

Grado:

Easy process. Good customer service

Aminata D. en

Grado:

El cliente no dejó un comentario.

Mamadou B. en

Grado:

El cliente no dejó un comentario.

daniel r. en

Grado:

Entregar los camiones limpio por qué yo tuve limpiarlo estaba bien sucio ??

Ulrick P. en

Grado:

Stop over charge your customers

Oleg A. en

Grado:

This was the one and only time I’ll ever use U-Haul. First, I scheduled a self pickup at the Webster ave location for 8am. When I got there for my scheduled pickup. I was disappointed to find out that I needed to wait for the office to open. I called customer service to resolve the situation. After waiting for 20+ minutes for a rep to answer. It was close already 8:30. I waited for the office to open only that the rep was 10 minutes late. I only got my reservation receipt at 9:23am 1:23 minutes past what was scheduled. I only was able to officially start my rental at 9:30. Furthermore, I was informed that I had to return my rental at 5pm not my scheduled 10pm. This resulting in me having to stop midway what my plans were to return the rental. This was very unprofessional. I don’t care about being compensated for the rental or asking for a refund. However, something needs to be rectified. I was relying on a smooth transaction and in return ended up with problem. I Was supposed to be charged .79 cents a mile but when I returned my rental I was charged 1.79 per mile. Something between the rental location and the website doesn’t match. Although I have documentation for both. I won’t reconnect U-Haul to anyone and will not use this service ever again.

sean p. en

Grado:

Nothing just excellent service and a great rep

Rosalyn H. en

Grado:

The contact person did not come until after 9:15 there was a line did not receive equipment until after 10:00 tried to return truck that unsuccessful told person was gone not only customer experiencing this inconvenience.

Tiffany C. en

Grado:

This location is as advertised as being open after hrs and it wasn’t. The guy was not there at the time that he stated.

Jose R. en

Grado:

El cliente no dejó un comentario.

carlos g. en

Grado:

I called to make a reservation and was told to pick up my van at 3:30pm for a 4hr rental and when I get there was told that they close at 5pm so I would have to come back in an hour and no other options. I was forced to callout of my job the next morning to move my stuff do to this. My next situation was returning the vehicle, I was looking to turn in the key and had to wait 30mins because the restaurant worker didn’t want to come to me. She kept picking up and answering phone calls when I signaled numerous times with her seeing me.

Daniel K. en

Grado:

It took a long time to get the van and I was not able to complete self check-in

matthew s. en

Grado:

Representative hardly spoke English and could not adequately explain the service, expectations, etc. The rep was very kind and pleasant but seemed unsure of procedures, locations etc.

Hehidy P. en

Grado:

When I went online to reserve the U-Haul, I made the reservation for 4pm-8pm for a 10’ truck as well as two hand trucks/trolleys. When I arrive to pick up the truck the next day, the employee informs me that they don’t have two hand trucks/trolleys and that their location closes at 7pm. Long story short, he ends up finding one hand truck to rent to me, and I was stuck trying to find street parking in NYC for this truck. I had to take a risk and park a commercial vehicle on the street and hope I didn’t get a ticket. The location opened the next day at 9am so I had to take two hours off from work just to return a truck. The U-Haul website DOES NOT match the individual location availability and hours. So on the website you can reserve a truck until, say, 9pm. But the location may very well close before that. Call the location directly and confirm their hours and their next-day availability for certain items and truck sizes. You’re better off renting from an official U-Haul location where you can return the truck at anytime and drop off the keys.

Javier P. en

Grado:

The guy who works at this location was very rude and late. We were scheduled for a 930 am pick up and he made us wait around 40+ minutes for our van. He then proceeded to give us attitude while we were confirming our reservation. When we went to return the uhaul, he said he couldn’t wait for us even tho we received a text that said we had to be back by 530pm. It was 5:10 when he threatened to not accept the truck because he wanted to leave.

Jose A. en

Grado:

The service at this place was horrific. The attendant was late, and had poor command of the computer system, and managing clients waiting.

Michele M. en

Grado:

Regarding lock down there was no secured key , so we use our lock. Also at dropping off we placed dollie in cab and locked the door...

Angel R. en

Grado:

El cliente no dejó un comentario.

GISELLE R. en

Grado:

Also had a negative drop off experience. When I arrived I was told I could not drop off there because their lot was full of “their” trucks and they could not accept the U-Haul. Also argued with me and told me to take it elsewhere. Traffic, again was able to fix the situation which I am grateful for.

Ana M. en

Grado:

The man came 40 minutes late. Then I had to wait 10 minutes for him to pick up the truck which was around the block.

rosa p. en

Grado:

We always have a problem picking up at this location. I reserved a truck (and paid online) and it wasn't available. They told us to come back in the morning. That is unexceptable. Also, no one speaks english at the location. This is the last time i will be renting from this location.

maurica a. en

Grado:

Excellent service

deisha d. en

Grado:

El cliente no dejó un comentario.