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Montrell C.
Customer Reviews for Kiefer Fast Stop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The online paperwork is disgustingly long. Then the check in/return is just as long. For a 4 hour round trip with the trailer, the rental paperwork took 48 minutes. Then I had to inspect and submit photos of damage to the trailer to begin with, 15 minutes more on my phone in the rental yard. Then when returning you wait to be checked in, 18 minutes more. No, I would definitely say clear your schedule and prepare for 1.5-2 hours just to rent and return. No, that is wrong.
Ron M.Clerk set up the trailer improperly resulting in damaging my flawless Yukon suv
Dylan S.A little slow but overall not unpleasant.
Jeffrey D.I have been to this location several times and the people are always nice and helpful. I will definitely go back to them if I need another Uhaul in the future. Also would recommend them to others.
Nicholas G.Easy rental, timely checkout, good trailer.
Jack L.none
Danny I.Fast, professional
SusanCHAD M.Make sure the truck has gas in it the one we got was nasty dirty
elizabeth P.Quick service, will definitely use this location again!
jimmy V.Customer service was none existent. The location is a gas station and the attendant was more concerned with selling beer and candy bars than renting trucks.
Robert I.The location is at the owner's gas station, who is super helpful and nice, but the overall problem was that we saw 5 trailers there that we were told by a company traffic coordinator weren't there.
Angela C.We were overcharged miles and so far the woman has not fixed the problem
Bryan nicholas B.The location was great in helping fix Uhauls huge screw up! Uhaul messed up the reservation. Didn't have our truck and customer service was NOT helpful. The guy at this location was great.
Katie B.Well, first of all, I didn't pick up the equipment on Kiefer, OK. I returned the equipment to Kiefer, OK. Picked up in Lynnwood, WA. We had some personal issues, but UHaul was very accommodating. We had the trailer for 2 weeks. Trailer was loaded correctly and handled flawlessly .
Joseph S.It was a positive experience
Pamela C.Gentleman working was very pleasant. Good customer service.
Debbie C.windshield was very dirty
Samuel H.This is the second time I rented from this location, and it was not a problem.
Russell H.This location was fine I wouldn't recommend the company at all because i was charged a lot more than i was supposed to be and all the hidden fees is ridiculous.
Kaylynn K.We had some trouble reversing with the tow dolly. One of the employees was extremely helpful.
Stephanie R.The dealer was was very eradicated eradicate and unprofessional chill and barely spoke good English. He was rude acted like he didn't know what he was doing but he was doing made me feel uncomfortable I feel like he overcharged me the equipment was dirty and important issue and I had to buy extra straps and spend extra money because the equipment was not right, In my opinion I should have got a full refund but this guy was a jerk about it and it and I will never rent from u-haul or do business with this man in Kiefer Oklahoma again.
Chad S.The pick up was great, super helpful guy and so kind. Drop off was easy. Def recommend
STEPHANIE C.Oveall GREAT!! Clean, fast, very friendly!!!
BOGDAN G.kind of a do it yourself location. hooked up myself then pulled to front of location to be inspected. might be better if associate went to load area and assisted there so they could inspect at that point. same with drop off
JOHNNY B.Took an hour to get checked out..no help hooking up.
JEFFERY P.Uhaul employee was helpful.
CARLEY C.The guy was late to work. Did not check to make sure the tail lights worked. Was rushed.
LISA J.VERY VERY UNORGANIZED. It took over an hour to get the trailer picked up/rented. Had to keep stopping and waiting on other customers. Wasn't sure which trailer she wanted to give us. When she came out to help us hook up she kept blowing cigarette smoke in my face. Which could have cause an episode with my heart. I'm that sensitive. My cardiologist will not allow me around anyone with it on their clothing.
JACKIE J.Another staff or self directed option to rent equipment. Only staff available was also running cashier for convenience store.
JAMES H.I never received a call from U-Haul to let me know the location had changed. Then when I went to pick up my trailer it was not available because the customer never returned his. I had to wait over 2.5 hours until the customer finally returned the trailer that was supposed to be returned on Friday 13AUG2021. Not only did I have to wait I had to travel 30 to my dads house to wait that time then 30 miles back to Kiefer. I called Customer Service and they told me they would be giving me a discount for my time wasted and all the traveling I had to do, however no discounts were applied.
JAMES C.Great person. Hard worker. Very helpful and kind.
GRANT F.5 Star customer service!
KATEENJA R.no comment
Brant W.I had to go to more than one place to pick up my vehicle and I had to go to a town 19 miles away to pick up the car transport. Even though I reserved it a month in advance. I don't know if it was because of all this Covid mess. It took me most of the day to get this done and loaded up. And I was charged two extra days for my trouble. I forgive you. I'm just telling you the truth.
Donna U.They were very professional with everything they did.
JASON R.My turn in experience was also uneventful. The person who helped check me in was very polite and understanding. Thumbs up to everyone.
tracy G.I was charged double the amount for everything and was told they can't do anything about it, and was also charged 2x for a dolly I didn't get when I picked up the trailer. Don't rent here.
Elizabeth C.There was only 1 person working and it was a gas station. Instead of helping us when we had a set time to pick up the trailer she was helping the customers coming into the store. We were there for 30 minutes waiting. They should have more staff to handle uhaul customers as well as their own customers.
JUSTIN W.The location in Terrell was decent but the lady owner was a little rude, her husband was nice and professional so he smoothed everything over. The drop off location on Kiefer was one of the most unprofessional and rude experiences that I've had in a long time. The gas station owner acted as though he didn't know what he was doing, would not give me steps on how to turn in the truck, entered the wrong mileage on his phone which would've have charged me hundreds of dollars had I not caught the error and did not have a working printer… I want a hard copy of my receipt. He also told me that I can leave and drop the Uhual off somewhere else after raising his voice in front of customers and not providing a receipt. His Uhual business needs to be shut down, he is incompetent and has no customer service skills.
Eugenia L.We were originally supposed to drop off the uhaul trailer in Sapulpa, OK and we went to 3 different uhaul dealers and they would not accept it. The first wouldn't open the door for us, did not have signs posted just a key drop. The 2nd place said they had too many and wouldn't let us drop. The 3rd place said we couldn't drop the trailer, I asked why they had the uhaul sign up and they said just because they sold boxes. We finally found the place in Kiefer that accepted the trailer and the lady was extremely nice!
Travis C.Tell clients when they move thier reservation . I had the worst experience with u guys!
Keisha W.The equipment was guaranteed and the lady (gas station clerk) came outside and helped me hook up the trailer to my truck. Best of all, it was paperless!
Amy F.Need to have bigger trailer
KENNETH S.Renee was great, she may need a bit more training but super sweet lady.
Mindy L.I believe u-haul needs to improve its inventory control and communication with folks at its locations. When I arrived at my pickup location my reserved truck was not available causing me to have to go to another location, wasting valuable time that I needed for the move. Once I got my truck all went smoothly
Gerhard F.Instructing employees how to operate system would be beneficial
Roma P.Need to help one customer at a time.
Joseph E.Very friendly location. They are new at being a U-Haul location so the paperwork is a little slow. They do need to get a printer to give the customer a hard copy of the contract
DAVID E.