Customer service was a bit odd at pick up - the staff have to multitask between truck rental and the beer/wine store and they opted to wait on retail customers several times mid-rental and interrupted/delayed my transaction each time. It wasn't a big deal but did delay me by about 15-20 minutes. Otherwise all good.SARA C.
Customer Reviews for Kemp Mill Beer Wine & Deli
(Distribuidor de U-Haul del vecindario)
Silver Spring, MD 20902
(In the Kemp Mill Center off Arcola Avenue We have free parking!)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 6 p. m.
- Dom.: 10 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Benjamin S.
Waited in the store for over 50 minutes , There were other people waiting there equally as long . Many people came and left disappointed and without getting service . Worst experience everKHALIL T.
El cliente no dejó un comentario.Joseph M.
It was the only location in suburban Maryland with a 4Ã—7 foot trailer to rent.PAUL A.
El cliente no dejó un comentario.MICHELLE L.
The man was slow and rudeEleanor S.
Providing more rental options et equipmentGUILLAUME SAKI D.
Everything was awesome, did not have any problems when returning.Teresa W.
Great vendor. Will gladly use them again.carl T.
I did not reserve the the van ahead of time. When I got there I was told to call someone who was off location. Then the person said I had to reverse the van online. This took extra time out of my day. When I returned the van I had to wait to be checked in. The whole process at the location seamed extremely unprofessional. If I need to rent a moving vehicle I wont go to this location again. I only went there out of the convenience. I will look for another location in the future.JOEL S.
El cliente no dejó un comentario.David I.
Good servicekavaly T.
THE EQUIPMENT WAS DIRTY HAD TO SPEND A CONSIDERABLE AMOUNT OF TIME GETTING IT CLEANING..DAVID K.
The code we were given to the lock box was not correct and we had to sit and guess for 30 min because the Location doesn't actually open until 10a. And our pickup was 7:30aSamantha W.
El cliente no dejó un comentario.Nsima B.
Every aspect from pick up to drop off has been difficult and problematic. We are now being billed a late fee for the additional fees we were charged. I paid the fee yesterday on the phone and have received a confirmation that payment was received. Now I have been on hold for nearly 15 minutes trying to clear the account.David H.
You are the best movers.Allelign S.
El cliente no dejó un comentario.GABRIEL M.
El cliente no dejó un comentario.Lisa T.
El cliente no dejó un comentario.JOHN R.
The self checkout took too long to complete and ate into my rental time. I was not told that the secondary contact would be called and as a result they didn't pick up the random number. The total delay ended up being half an hour. It should be clear that the secondary person will be called and I could've given them a heads up.Jonathan H.
El cliente no dejó un comentario.Oscar M.
Reserved a dolly, didn't get it, truck was dirty, greasey hand prints all over mirrors, widows filthy,dash panel filthy, inside the truck smelled like an old bar. When I explained these things to the guy renting me the truck he could no longer understand what I was saying ( foreigner). Very unpleasant experience this time.JAMES B.
Prior renter left the vehicle dirty (empty water bottles, small plastic bag with garbage, crumbs, and other miscellaneous items). Inspection and cleaning of the vehicle before re-renting would be appreciated. Also, provide a better means for estimating fuel consumption and refueling so I don't overfill the vehicle upon my return).Muhammad F.
El cliente no dejó un comentario.NORMAN G.
Truck was clean, cracked side mirror bu usable. Convenient location for me, ample and diverse equipment availablePIETRO M.
El cliente no dejó un comentario.STASIA A.
Better training for business owner and employees. Better facilities for customer service.EDMUND G.
El cliente no dejó un comentario.VICTORIA I.
In the end, I did get a good van and the move was accomplished. However, the rental process was miserable. The location was a beer and wine store with only one guy running the store and the rentals. In the 90 minutes I was there, I saw about 6 other people renting trucks, so this poor guy was dealing with multiple renters plus the store customers. When there were problems with the trucks (one had a brake light out, one reservation couldn't be found, my first one came with its own cigarette butts and vomit), the guy had to ask everyone to leave the store, lock the doors, and go deal with the issues at a distant lot. Just ridiculous. The problem is that U-Haul seems to have moved to this franchise system where other businesses (gas stations, stores, etc.) run a few rental trucks on the side. The franchisees don't know anything about trucks and offer zip support; not like when you used to go to a U-Haul center where staff knew what they were doing. Also be aware that while the reservation website prompts you to add things like dollies, furniture pads, and boxes, most of these locations don't have those - or even know what they are. Finally, always check to see if you can park at the rental location. If you're picking up a truck by yourself and suddenly find you can't leave the car you came in, your day just got way more complicated.Christopher M.
While I thought it was strange to drop the truck off at a package store, I guess it would make good commercial sense that one would grab a couple of snacks and drinks in the course of dropping off one's truck. That is genius. The young Ethiopian man was very kind. The store was busy but he was able to pivot back and forth without missing a step; checking my equipment back in and taking care of all the customers. I'd definitely hire him if I ran a tavern or travel stop. It was pretty easy to park the truck and overall, I'd definitely recommend this pick up or drop off location. I didn't catch the young man's name. That is the only reason I mentioned he is Ethiopian. I love culture!!!Kandie K.
El cliente no dejó un comentario.mario O.
Unless you're into being called a liar I don't recommend renting from this location.Tamela T.
My shipment was late. I ordered a mattress bag that was supposed to come Friday and it was delayed to Monday...JAMES E.
El cliente no dejó un comentario.IKEA L.
El cliente no dejó un comentario.GARY V.
No touch Pickup process took longer as was asked 3 times and sent 3 times times the driver license back photo and then when tried to call was on hold for 20 min. Took 25 minutes to get into truck. Also had ordered a dolly and wasn't included and I had to request credit.Stephen H.
Clerk didn't wear mask for most of transaction, could not get the system to work with my reservation so had to manually re-enter it, had lost the key and spent 30 minutes looking for it. Also, several customers entered and spent entire time in store without masks.MATTHEW O.
El cliente no dejó un comentario.JIAN WEN Y.
El cliente no dejó un comentario.Selber R.
El cliente no dejó un comentario.Damien T.
The truck smelled like smoke. Our reservation was made and confirmed for another location. At 4:30 am, I received an email stating that the location was changed, however, the hours were the same. When I got to the location, they did not have the truck available because they had the my rental hours wrong. I had to wait an hour for the truck to get there.JAMES H.
Car wasn't clean, smelled like smoke and had ash all over it. Tank was only 1/4 full and when returning, with more than 1/4 tank, I was initially charged 75$ For gas. Had to work with the clerk to get my bill updated.Margot B.
El cliente no dejó un comentario.JOHN J.
Original reservation location sent us to this location since there was no truck. I had even called original location to confirm the day before. Agent not ready for business upon arrival. Had to wait for him to show up. Paperwork said gas full but it was NOT. He refused to change paperwork and said his boss would fix it upon return. On return agent could not fix paperwork. Kept calling the boss. I had to talk with boss too. English was not proficient. It took over 45 to check out. A mess. He even wrote down the wrong mileage and we got charged extra. Too exhausted to go back and get it fixed. Paperwork still not correct. This whole experience was AWFUL. I called uhaul to complain a few times but was told they could only give us the $50 credit. I lost lots of time and had to pay movers for doing nothing since I did not have the truck. It was further away so I had to pay more miles. I cannot recommend using this location or UHUAL after treatment and lack of consideration for problemsCINDY A.
El cliente no dejó un comentario.SHARANGO W.
The vehicle was filthy. I had to wear a mask and gloves to just ride in the vehicle. This was totally unacceptable being as though Covid-19 is still a problem in this country.SARATA H.
El cliente no dejó un comentario.NORMAN G.
El cliente no dejó un comentario.Bernard H.
The sales person neglected to tell me I needed to do the online checkout when I dropped off the truck. He told me to lock the truck and put the keys in the drop off box. I ended up having to pay either 20 or 50 dollars extra because of this oversight.Linda O.
El cliente no dejó un comentario.Abiti H.
I was over charged. I'm not sure who put the numbers in the system for the mileage but it was wrong. I tried to explain to the manager at the store. Instead of her taking her time to listen she was very rude and had little customer service. As I was speaking to one of her employees she rudely interrupted what he was say and had him stop talking to be. I ask why she interrupted what he was say and she started yelling. They over charged me and I would like my money back. Worse experience ever. I been to this location before and never had a problem. I even recommend this location to friends. I will no longer go to this location nor recommend it.LYNISHA W.
El cliente no dejó un comentario.June S.
El cliente no dejó un comentario.WASHINGTON A.
El cliente no dejó un comentario.GEORGE L.
The Uhaul needs to be thoroughly cleaned before released to the customer.Hashim H.
El cliente no dejó un comentario.WASHINGTON A.
Please clean the cab. Ours was filthy, with cigarette ash in the cupholders, cigarette butts on the floor, trash and for some reason two bunches of bananas. The truck functioned well and was fueled up, but I had to take a shower after driving it.Christopher D.
I was so uncomfortable driving this truck for my moving. I found trash and Debris from cigarettes plus the whole truck inside smells so bad like someone had smoke inside. Never againCHRISTIAN M.
Van was not clean.AMOS O.
I brought the gas as I got the equipment. The salesperson did the proper marking the correct gas. The system charge me fir the gas and I am still waiting for my credit. The salesperson was excellent but the equiment rented was so disgusting (dirty) that I couldnt rent it and we had to change to another vehicle which was better than the first one but not clean also.Devorah G.
El cliente no dejó un comentario.ROBERT L.
El cliente no dejó un comentario.STEPHEN F.
The clerk was not very proficient. He could not make the system process the rental. After a 1/2 hour, he cancelled the reservation and created a brand new one. I was told that the mileage charge covered gas, but when I returned the van, I was charged extra for gas. The final cost was about $100 more than the estimate. Not a very professional operation. I will try someone other than U-Haul next time.stephen D.
Employee was very pleasant and easy to deal with also very helpful. except there was strong smell of some drug used by previous renter which made a very unpleasant smell. thanks Jasbir MongiaJASBIR M.
The lockbox is not near the trucks and is difficult to find. the online log in does not work if you are a minute after the pick up time. The verification is very difficult. Nothing about the process was convenientEli B.
El cliente no dejó un comentario.Timothy G.
The store associate there did not know what he was doing at all. Took us an hour to get our uhaulWILLIAM M.
El cliente no dejó un comentario.Oktai A.
El cliente no dejó un comentario.KARLA V.
El cliente no dejó un comentario.NORMAN G.
El cliente no dejó un comentario.dinah D.
No staff present, no signage indicating where would be best to park or where the key drop off box was. I had to ask a clerk at a nearby CVS where to go. It took me 20 minutes to find. Not something I should have to do after a long day of moving. Put signs up.Richard M.
It was a great experience the customer service was great ðŸ‘ðŸ½Natalie K.
El cliente no dejó un comentario.SANTOS A.
Hire people who can perform the correct paperwork.. hire people who speak English enough to get the job done, not translate.Javauni M.
When given the opportunity to write a review for this Uhaul location, the only word that came to mind was â€œscathingâ€. It was a horrible rental experience but I was able to get the job that I needed done. Take what you want from this review but I want to emphasize that this location is very disorganized and not customer friendly. Expect to be inconvenienced.MICHAEL B.
Price too expensive and misleadingJulia T.
They couldn't boot their machine up to take my credit card, then they mis-directed me to where my van was.ZACHARY C.
El cliente no dejó un comentario.BEHAYILU G.
Called last minutes and truck was ready on time-thank YouJohn M.
El cliente no dejó un comentario.TAFESE N.
Difficult finding the van - the initial van # provided was parked in a lot which was closed off.Sarath V.
Best experience with U-haul. I've used U-haul many times over the last 35years. this location frequently for five years. This location is tops for good, clean working vehicles. I've always been accommodated even when I made a very short reservation. This Franchise at this location is TOPS!!!DANNY W.
Just keep doing well.CYRILLE W.
I could not get the mobil app to work so I had to go into the store. The person at the counter never got off her personal phone call to help me. She just pointed at a number and said "call there." When I got to the truck it was covered in snow and ice, the inside was dirty, and the blankets from the last customer were still in the cab. I had to unload the blankets myself at the back door.STEPHANIE A.
Pickup took over 30 min even with online reservation and no line. Attendant said he needed to inspect first but then proceeded to take another customer who took over 30 min.Usman A.
El cliente no dejó un comentario.Norman G.
This was a wine and beer shop that also contracts U Haul trucks. This was not a full-service U Haul Rental company.DAVID M.
I did not receive the dolly that I paid to rent. I am expecting a refund.Evan O.
El cliente no dejó un comentario.Steve T.
It was a wine and cheese shop. They could not answer any U-Haul related questions. They did not walk/observe the vehicle with me upon drop-off. Store was dirty and smelled terrible.Noelle J.
El cliente no dejó un comentario.Amanuel H.
El cliente no dejó un comentario.MATTHEW C.
El cliente no dejó un comentario.NIC L.
Please do not recommend a customer to complete a new contract upon arrival. It defeats the purpose of online service..!Kalandra C.
El cliente no dejó un comentario.Tatiana C.
El cliente no dejó un comentario.Victoria W.
El cliente no dejó un comentario.LLOYD F.