Customer Reviews for James Bay Auto Service
(U-Haul Neighborhood Dealer)

Rating:

3.0

Took an hour to for app to accept my driver's license. In the end had to call up customer services to sort the issue. Then app wouldn't work to end the rental so had to call customer services again. Incredibly frustrating, the whole process too and extra hour and half of standing by the van in waiting for thebapp

Rating:

5.0

Fix your app! The scanner doesn't work. It took me 30 min to get the picture of my drivers license figured out. Actually Rick (Super forthcoming and helpful, great guy), helped me and did it through his phone. Fix your app. This has been a problem for a while now.

Rating:

3.0

The developing team needs to fix the app when picking up the truck and submitting the license photos. In my case, the app didn't recognize the back of my license, even when it was a clear shot of it. I tried many different angles and positions, but the app kept showing an error even when it recognized the bar code. I lost 30 valuable minutes dealing with the last step of the app. But then I tried the help chat which was asking me for more information that I didn't have. The person from the chat wasn't giving me any possible help options. This is the first time I have rented a U-Haul and I am not renting one again. It was a very stressing experience.

Rating:

1.0

The app and website are not user-friendly. Location doesn't work on Android phones, the pickup process is very confusing and time-consuming. Waiting time for customer service after business hours is ridiculously long.

Rating:

2.0

Over priced. Confusing. Unclear instructions.

Rating:

5.0

Nothing to improve. Great service..great vehicle. Thank you

Rating:

4.0

Very pleasant experience. I think parking could be the only drawback

Rating:

3.0

The location was fine. There is a motion detector on site that says "you are trespassing" as soon as you step on property and it continues to say "you are trespassing" until you reach the office. Once I was at the office it was fine. I arrived during business hours when James Bay was open so I'm not sure why the trespassing message was playing across the yard while I walked on the property.

Rating:

5.0

Very friendly. Great service. I'll be a return customer.

Rating:

3.0

No instructions were provided by UHaul on where to park if returning after hours, and it's a small lot and I had a big truck. Would be a good idea to provide check out instructions for after hours returns.

Rating:

5.0

The only good part about this experience were the staff at the drop off location.

Rating:

2.0

I had requested a dolly and a moving furniture blanket, neither were in the truck and the location was closed. The app for mobile pick up showed error messages at multiple steps of the pick up and drop off processes.

Rating:

4.0

Very pleasant and professional service for returning the truck.

Rating:

2.0

Strange locking mechanism kept making noises during the trip. I was charged $150 damage fee when after reporting a minor bumper collision and there was no damage to the U-Haul (photos sent to dispute).

Rating:

2.0

I had a difficult time dropping it off online. Them felt nervous bc he had warned me about a 20$ service fee He could chose to make me pay. He pulled the van around but didn’t insisted or remind me of the photo check online. So I had to take photos after. Overall Since his place is closed on Saturday I couldn’t drop it off directly. I’d use another location next time

Rating:

3.0

Vendor was wrong about price estimate. They failed to disclose a fee even when asked for confirmation

Rating:

1.0

First, nobody was around that place even though their hours of operation indicated to be open until 3 pm. I arrived to pick the truck up at 1:30 pm and my starting time got updated to 2:30 pm because it took that long to figure out with someone over the phone. Second, it was unclear where to return it, and I understood that it was at the same location which I did. I notified via chat that I had dropped the truck back, and they gave me a link I followed but there was nothing else to do from there, so called in with no answer. So I called in the next morning, to make sure it was marked as return on time. This is the third, the service person Markeisha, was insisting it could be ok that I dropped it off on time but they were going to need someone to pick it up because I didn't return it to the drop-off location, I explained that was the drop-off location and if I needed to voice something to talk to James Bay Autor service on Monday (Family Day - Canadian Stat) because it said they'd be open that day. I said they wouldn't, I live next door. She explained that I was going to be charged $20 for picking up the truck from there. Terrible experience.

Rating:

5.0

10/10 experience today, thank you!!

Rating:

4.0

Met expectations

Rating:

3.0

I dropped it off outside office hours. The parking area had other vehicles there and there was only one space to park the van. I don't know where I would have parked if this spot was taken.

Rating:

3.0

N/A

Rating:

5.0

Great location. Personable and quick service. 10/10 would do it again.

Rating:

5.0

The receipt is wrong showing nothing charged or paid. Other than that it was great.

Rating:

2.0

I wasn’t initially made aware of the drop off time for my rental. The person who called me to let me know I was late, proceeded to guilt trip me over the situation. Not very professional.

Rating:

2.0

I rented the vehicle for 3 hours (11:30am to 2:30pm) because I was moving to a new apartment. It was not a big moving, but my old building manager was delayed to the final inspection. For this reason, I had to keep the vehicle with me for a couple more hours. I was aware that I had to pay a "charge" or something like that. That's ok for me. The problem is: someone from Uhaul called me at 2:45pm and said I should return the vehicle immediately. Movings are stressful and the delay was not my fault. I paid the value of the additional hours that I was in possession of the vehicle, but the attitude of the attendant telling me to simply stop moving and return the vehicle was not one of the most correct in my opinion.

Rating:

1.0

Equipment was missing. Interior of truck was dirty - leaves and dirt, required a good sweeping before loading.

Rating:

1.0

Better access to parking/clearer drop off steps

Rating:

4.0

The location owner, Rick, was very personable and helpful.

Rating:

5.0

Friendly and very helpful

Rating:

5.0

Such a great location and very helpful staff. Couldn't be happier.

Rating:

3.0

The location is accessible and Rick was great, very pleasant and efficient.

Rating:

5.0

Pick up and drop off was smooth! Location was easy to locate

Rating:

1.0

Location wasn't open, not clearly marked, I was overcharged for an extra day and responded to uhaul and no one has responded. Very poor service for picking up and dropping off the truck. The actual truck was in good condition. Please call me back so I can get a refund.

Rating:

5.0

I arrived early and Rick hooked me up right away. Very friendly and quick & easy. No complaints on my end! - Gavin

Rating:

3.0

More parking

Rating:

5.0

Much less stressful than main drop centre on Topaz

Rating:

5.0

quick and smoth check in and same when returning.

Rating:

5.0

The online pickup kept crashing

Rating:

2.0

Drop off location was closed for the weekend at time of drop off. There was no parking on site which required truck to be parked on the street. No clear sign specific for UHaul key drop off, only a general key drop.

Rating:

5.0

Ricky is the Bomb.

Rating:

5.0

Answer the phone faster

Rating:

4.0

I paid more than they talk to me.

Rating:

1.0

Drop off location had three U-Haul trucks with parking tickets on them. You guys should be ashamed. I pulled into the tiny parking lot so I wouldn’t get a ticket. And then I had an intercom warning me every five seconds I was trespassing. And then after Going through the online process I’m returning a vehicle it took a while to find where the key drop off was because it was an odd spot.

Rating:

5.0

Nothing comes to mind.

Rating:

5.0

The pictures on the app that I had to "confirm" did not match the vehicle, and there were several dents that were not present in those pictures (so I had to take new ones to "dispute"). Besides this, everything was smooth and went really well

Rating:

5.0

Jim was super friendly to deal with.

Rating:

4.0

we are glad we met the mechanic in the location! the van is overall all right! thank you

Rating:

4.0

Very friendly and humorous. Very helpful.

Rating:

4.0

Great customer service!

Rating:

5.0

Super smooth experience. Would definetely rent from here again!

Rating:

2.0

I ordered dolly and blankets but they weren't there. Cab was dirty. Truck was dirty.

Rating:

5.0

Lovely experience.

Rating:

4.0

The James Bay end was smooth; however, the rental was changed in the morning from the original confirmed location. Although your website did state that it may change, it would have been nice to know at the time of booking that the van was 2 KM from where I had booked it. Again, not the fault of the operator, the UHaul process.

Rating:

5.0

Rick's a good dude. Very helpful.