Customer Reviews for JW Autocars
(U-Haul Neighborhood Dealer)

Rating:

5.0

Quality people and reliable equipment! Perfect experience thank you!

Rating:

1.0

I AM FURIOUS. NOT ONLY DID MY RESERVATION GET CHANGED TO ANOTHER CITY 32 MILES OUT OF MY WAY WITHOUT MY PERMISSION THE DAY BEFORE MY MOVE BUT THE U-Haul AGENT WAS 30 MINUTES LATE CAUSING ME TO LOSE THE HELP I HAD HIRED TO HELP US MOVE. THE AGENT WAS RUDE, SLOW & DID NOT DO A WALK AROUND OF THE TRUCK. ADDITIONALLY THE “LADY” AT 913-800-4356 THAT CALLED TO CHANGE MY RESERVATION (again without my permission) WAS RUDE, SHORT & DISRESPECTFUL!! Idk what her name was because she was so rude she wouldn’t repeat it!! I PAID ENTIRELY TOO MUCH MONEY FOR SUCH POOR SERVICE!!! Oh and the owner is a despicable hateful old man. John Wallace needs to retire permanently

Rating:

1.0

Truck has gas in it and have it in the location I needed it not message the day before and say I have to go 20 to 30 minutes out of my way to get it

Rating:

5.0

Great customer service and value in the rental. I would rent from JW again.

Rating:

3.0

Staff was super friendly and understanding. A little run down, could use some funding for a nicer facility and lot

Rating:

2.0

The gentlemen working this location are deaf. It would be nice to have someone who speaks and/or can interpret in person for better communication. Not everyone knows ASL, and they do not do well at answering questions or explaining differences in things like what protection packages are offered. Also, their inventory is kind of hap-hazzardly parked. For anyone inexperienced, it is daunting and difficult if you're picking up a trailer. They do not bring it up to your vehicle, you have to drive around their lot, hope there's room, and dodge oddly parked vehicles. Very stressful. Add to that someone who does not speak well, and it's a recipe for disaster. Please understand this is NOT about the people being deaf. It is strictly about the difficulty and stress that came about from my experience.

Rating:

3.0

Very helpful with unhitching the trailer. Very friendly.

Rating:

3.0

At a used car lot with minimal parking.

Rating:

2.0

Its the only place in town. It does not have much room to park. We dropped off after hours so no one on hand.

Rating:

4.0

Easy to rent and return

Rating:

2.0

I was charged extra. Not sure why

Rating:

5.0

Service at this location was above and beyond any expectation.

Rating:

5.0

Had some problems uploading my drivers license. The local dealer was able to take a photo and fix the missing drver's license issue

Rating:

5.0

Lock box was open, and all keys were inside?? But had no trouble

Rating:

5.0

The online process was absolutely horrible!!!!!!!!

Rating:

4.0

Friendly knowledgeable people here. Glad to have them here in Iola.

Rating:

1.0

Better pick up directions and customer service. I was charged a fee for gas when I filled it back up to where it was when I dropped it off.

Rating:

3.0

They were really nice, helpful to their customers in Iola. Uhaul scheduling service didn’t do well to help balance their work load though that day, so they were slammed. We waited over 2 hours to get my receipt and get my car loaded onto the auto transport. Needed better instruction to remind customer to not only double check hitch, hitch chains, and front tires but to remind customers at every stop to check the Chain in back under the vehicle. Mine came loose some how & was dangling at end of trip from Iola to Dallas. Thankful the car stayed on the trailer and didn’t bounce around too much.

Rating:

2.0

When the scheduled drop Off time is 6 am that’s when I am dropping off. Getting charged an after hour fee dropping off when scheduled is bullshit it’s not my fault that the location is not open yet that a uhaul scheduling problem.

Rating:

3.0

Check in took a really long time and had to start over many times

Rating:

4.0

Very helpful personnel.

Rating:

4.0

Everything went veryorganized and smooth.

Rating:

2.0

Very difficult check-in

Rating:

4.0

Great service, a little slow but had everything reedy to take care of picking up the vehicle. Thank you, U Haul, again.

Rating:

3.0

Equipment is always clean and ready to go. I'm just thankful to have a UHaul location in town. The owners are very nice and take the time to ensure you are ready and safe before you leave.

Rating:

3.0

Make sure u bring your cell phone inside or something to write on. The dude is deaf . Still gives u good service and helpful

Rating:

2.0

My appointment for pickup was 10am. They didn’t arrive until 1025am. The back of the truck has debris from the last rental and was sticky and dirty on a good portion of the floor as if a soda had been spilled and not cleaned up.

Rating:

1.0

Forgot the dolly

Rating:

5.0

Great people

Rating:

4.0

Very friendly and helpful

Rating:

1.0

terrible service - not kidding, was really bad, they had no idea what trailer we were needing

Rating:

4.0

Clean the building. Area full of dust. Don't have barking dogs chained in the back, they are loud and intrusive. If someone was afraid of dogs this would have been bad.

Rating:

4.0

Make a more defined key drop off location (we dropped off our equipment outside business hours)

Rating:

5.0

The tires were pretty bald. I was a little concerned about wet weather performance, but thankfully didn’t encounter any rain.

Rating:

2.0

I had to pick up the rental at a distant location. Although I was given free miles for that part of the trip I was still out for my extra time and fuel. And I had little advance notice to make adjustments. I know that you have issues with repairs, delays, movement, and etc. I’m not sure what else you could/should have done differently. Just stating my issue. I also did not get the pads I requested and had to visit several other uhaul reps to find some.

Rating:

3.0

Difficult to communicate with the manager and his assistant due to them being hearing impaired. Had to communicate by writing everything down.

Rating:

4.0

There was no dolly provided. The $14 charge needs to be credited back.

Rating:

1.0

The strap was broken on the auto transport when we arrived to use it. If we hadn't asked for directions on how to hook it up we wouldn't have noticed it until we got it back to our home 30 minutes away and then would have had to drive back again! Apparently it was not inspected when it was delivered to them which caused us to have to drive the truck an hour and half in the opposite direction to pick up the closest auto transport available. This location needs better customer service!!

Rating:

3.0

Nobody was there it was after business hours when I made the drop off

Rating:

2.0

The guy who took care us, was deaf and it am not against deaf but there could have been a sign stating a deaf person works here so it wouldn't be a weird interaction and it would have been more prepared. Also, he forgot the blankets in paid for. Really not a good location to have a haul but it worked.

Rating:

1.0

The agent did not know anything about my contract or the equipment. The ratchets on the car transport were almost unworkable. The appliance dolly I asked for was not in the truck. The gas tank was not full.

Rating:

4.0

Agent very helpful and made rental process go smoothly.

Rating:

1.0

better communication and attitude

Rating:

2.0

Communication was hard

Rating:

5.0

We were very well taken care of. In and out in under 30 min. Return super easy.

Rating:

3.0

Was pleased with our local dealer.

Rating:

3.0

None