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Thomas L
Customer Reviews for Indian Shores RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful people.
ALLEN BThank you
Jacki MWas forced to return the equipment to another location than I agreed to. Proprietor was rude and accused me of a minor dimple in a fender which I denied. How does she come to this conclusion? She never saw this trailer before and the trailer appeared quite old. I will never do business with dealer and will advise others of my experience.
Louis JAbove
DavId CExtremely nice staff to help me with the pickup process-really couldn't improve the experience.
Lloyd GVery pleased with the service
Jeff SVery helpful. Highly recommend.
James JNothing. Second time rental from this location. Equipment in great shape, George very helpful, and no issues at all.
Tom GEveryone was very helpful! No fault of theirs, but I just wish there were more trucks to choose from. We ended up with a 26’ but could have used a lot smaller truck for our needs. Thanks for all of your help.
Rene VPersonnel were awesome, the main person helping me was a stitch and super friendly. She got someone to help disconnect the trailer and said to just leave it in front of the building, they would move it later.
Ian BDon’t change the location that was originally chosen.
John STotally satisfied with my experience. Thank you
Thomas KEverything was fine. Little confusion, but I think they were having computer issues.
Nicole KNothing at this time. George was very helpful.
Tom GTry to provide the size truck requested.
Todd SVery friendly and worked me to accommodate the holiday weekend
Clifton BNa
gerald cThe location and staff was OUTSTANDING!!! Second time I rented a unit from them and they are the best!!! The experience was better then the 1st!!! THANK YOU!! The UHAUL app needs to be improved and user friendly
John CI was charged for extra mileage , when I drove straight to my house from my starting point and the straight to my drop off point. How the fuck does that compute?
Vern LThe Staff was great. He was very knowledgeable and helped me get the trailer very easily.
Keith MProfessional and friendly
MIRREL KAfter hours checking was easy.
William BThey saw me drive up and I was out of there in minutes…
Steve HLocation easy to get to and very friendly service there.
Joseph YLet people know at what location they are to pick up the rental unit and if returned after hours acknowledge the receipt of the trailer.
Al RIF Needed, i was disappointed that hey didn't have my reservation because I did call to make sure they saw it in the system. But somehow, it was a quote and not an actual request. I am not sure how I didn't make clear what I wanted. I thought I was reserving the truck> All ended well, I still got my truck it just took about 45 minutes longer than it should have.
Lucas sVery friendly and quick drop off. The use of smartphones for pickup and return really streamlines doing business with U-Haul.
Laurel TIt was a CF from the start. I have to admit that I was allowed to return the trailer to the Indian Shores location which saved me from going all the way down to Rhinelander. My first experience with this location was great the second not good.
Roger HEverything was perfect & lady who assisted me was great, very professional, personable & accommodating, a definite asset to U-Haul i would use again.
Cecelia SSusie the receptionist there was so funny and sweet. She worked with a man who seemed to try to push her buttons but she ignored him and kept being professional and super sweet. I found her customer service skills to be top notch and she should be commended for her friendliness and enthusiasm for customers.
Stephanie PProfessional and had needed equipment. No hidden cost good location.
Bryan CAlways good service here.
Barbara MThe trucks steering was loose, you need to have the trucks mechanical systems checked more frequently.
Paul TRelocate to a location with good cell phone reception. It took us hours to finally get someone on the phone who would give us the lock code. Then another 45 minutes to get the lock open because it was frozen shut. The truck was horrible to drive. It was way out of alignment, pulled hard to the left. It was a very bad experience overall.
Cari MThe pick up location should have wifiavailable for online check in as there is poor cell phone service at that location which caused issue with self check in
Jesse KStaff was terrific
James Sall good
James HNothing to improve. Managers are fully knowledgeable and super professional.
Jim WThe truck cab had an odd smell to it at pick-up; I was later told I smelled strongly of gas fumes after driving for 4 hours. An air vent was broken and the hood came released at some point during the drive. Fortunately, the safety latch held.
Shelly W