El cliente no dejó un comentario.Percy S.
Customer Reviews for Himalayan Grocery Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I picked up my U-haul trucjk and the gas gauge was at 1/4 full tank. The person said it was at 1/4 full at the register. I returned the truck with the tank just above 1/4 full. The gauge on the truck does not have 1/8s. I was charged for 4 gallons of full. I am not satisfied with overall customer service at this location. When I dropped off the truck I was asked to park the truck and no personal check the truck. The final receipt came 1 day after drop off.Steven C.
Look for another place. The owner refuse to provide back our deposit. He just received the keys and let us know to go back 3 hours away to get the deposit. After calling the costumer service line. 25 minutes later. And after me asking him to check on the truck and milage. He did it. He was rude and mad. He was the owner. He wanted to kept the money. Thinking that we were not Americans! And we did not speak English. It took me more then 1 1/2 to get part of the deposit. He did not provide me with a printed receipt. The whole experience was awful. How many customer had to go through the same situation? He just wanted to keep the money.Victoria S.
El cliente no dejó un comentario.Ismail B.
I will never go here again. It's a grocery store. I was an hour late for my pick up, I called said I eas still coming. "Ok" was the answer. Then I'm told that I'm late and I might not get it. I said you have about 8 trucks out there. Instead of getting it for the full 6 hrs he shortened it to four. Ok fair enough, I eas late. But I wish I went to a uhaul store. I didn't sign any paperwork.he didn't take me to the truck. His grocery store phone and personal phones were ringing. He gave me the key. I had to go find the right truck. It was dirty and an old 15ft truck that rattled had no get up and go and was so loud. I tried to fill the gas to "5/8" upon return well it didn't work out well I ended up filling it because the needle didn't show the accurate amount until I started the truck. So I filled it. No receipt when I returned it "I will email it" he was too busy in the store with grocery customers. I received the email only after calling that I didn't get it. "My computer printer was down" he sent a few screen shots from his cell phone. It's just not a professional place. Never again. I'll go to Penske next time.DEBORAH S.
When dropping off the trailer there was no one available to help take the trailer off the vehicle. We were able to do it, but it was very heavy and difficult.James S.
Great staff.HOPE F.
I had a stressful, very poor experience with Uhaul last week. I was told from Uhaul 2 days before my reservation date that I'd have a 20' truck available. When I got to my pick up location the day and time of reservation, there was no 20' truck available. I had to use a 15' truck because I did not have extra time to wait for a 20' truck to become available - I even called around the area to see if a 20' truck was available anywhere else. I had contracted a moving company to come at a specific time so I had no wiggle room. Therefore, I had to not only use a 15' truck, but also ask my family to travel many hours to provide more storage space for the rest of my belongings that wouldn't fit into the 15' truck. This obviously was a major inconvenience and resulted in more money being spent on my end. You can improve by standing true to your word if you say you have a specific size truck available.Amber L.
The online check-in is a joke. Too cumbersome and complicated. The store employee was thankfully able to help us.William B.
El cliente no dejó un comentario.Bashu D.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Robert S.
I had made the reservation 2 weeks prior to picking it up because I know uhaul is usually the busiest at the end of the month. The day prior they had to switch my reservation twice and the lady on the phone didn't actually reserve the truck for me they just confirmed the location was okay (it was a 25 minute drive from my location) I then had to call back in and they finally reserved the truck. When we went to pick up the truck the drivers side skirt was bent, a bunch of scratches on the side and a large gash in the driver's tire. Moving is stressful enough, wondering if our tire was gonna blow driving down the road was an added stress we didn't need.John G.
Gas fee added even though we filled back to where it was. $25 â€œcleaning feeâ€ added. There was no trash. They asked you leave keys in truck and to leave so they can just charge your card after the fact and you can't argue.Sean H.
El cliente no dejó un comentario.Rahel K.
El cliente no dejó un comentario.ravindra reddy Y.
I didn't know that I should have checked in electronically and the young man took care of it for me and was very helpful. Turn in was quick and easy.Earle M.
El cliente no dejó un comentario.Tim R.
I had filled the gas to the same line where i got it , i drove only 36.1 miles and i had filled in more than 4 gallons of gas . i was still charged for 8 gals of gas and gas service fee. That is complete rip offSurinderpal A.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.Terry A.
El cliente no dejó un comentario.Mahesh C.
Online booking shows equipments available during booking but when you go to pick it up, it is NOT there! This leaves customers in last min runaround.Devang P.
El cliente no dejó un comentario.Corey K.
El cliente no dejó un comentario.Jeremy R.
El cliente no dejó un comentario.Lila D.
We ordered furniture pads and paid for them but were never given them. But the owners were helpful where they could be.Sheridan S.