Customer Reviews for Grover Tool And Rental
(U-Haul Neighborhood Dealer)

1,304 reviews

1211 W Grand Av   Grover Beach, CA 93433

(805) 489-5082

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(805) 489-5082

1211 W Grand Av
Grover Beach, CA 93433

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOYCE LANE 
Rating:
5.0

Customer did not leave a comment.

Brigette Daniels 
Rating:
5.0

Customer did not leave a comment.

DAVID BATTISTONI 
Rating:
5.0

Customer did not leave a comment.

SHANE ROSTERMUNDT 
Rating:
5.0

No issues. Quick and simple. Friendly staff!

Jim Ramin 
Rating:
5.0

It seemed that the automatic pickup does not apply in this location, though it seemed to be available online. It wasn't a problem - I just went in and got everything at the counter.

Donna Jones 
Rating:
5.0

Customer did not leave a comment.

CLARK DSOUZA 
Rating:
5.0

I prefer to pick up with a full tank and leave it wit a full tank.

dave brallier 
Rating:
5.0

Field Tech was very helpful, assisted connecting the trailer to my truck, and unhitching it when I returned it.

romano verlengia 
Rating:
5.0

Customer did not leave a comment.

Cindy Sweeny 
Rating:
5.0

The pick up location was very helpful and courteous and the drop off location was the same.

Patrick Marshall 
Rating:
1.0

Horrible customer service!

Gricelda Navarro Rodriguez 
Rating:
5.0

Easy transaction. Was in and out within minutes. Charged appropriately. Dropped off after hours with convenient lockbox. Would rent from here again.

Marissa Erickson 
Rating:
5.0

Good fast friendly service. Great experience

Daniel Aniceto 
Rating:
5.0

This was one of the best experiences I’ve probably ever experienced with U-Haul, (even though we had to do all of the hard work 😓 ourselves 😂😂😂). Everyone was so friendly and helpful. Completely worth my time, energy & efforts to use U-Haul‼️ Thank you to everyone involved.

Gloria Learmonth 
Rating:
5.0

Excellent experience

James Canelo 
Rating:
4.0

They didn't have a piece of equipment that I needed.

Mason James 
Rating:
4.0

The only problem I had was with my furniture pads. They were forgotten. I was pleased that U-Haul got back to me to update my final bill. The Grover Beach location was perfect for me.

Scott Taylor 
Rating:
4.0

Customer did not leave a comment.

SCOTT STEELE 
Rating:
5.0

I was disappointed that I was charged for two days. I picked up the trailer at the end of the day on Thursday and returned it Saturday Morning at 8 am (when the business opened)

Nate Berry 
Rating:
5.0

The Manager was friendly and very helpful.

Gurjit Marwah 
Rating:
4.0

Customer did not leave a comment.

Bradley Upton 
Rating:
4.0

Customer did not leave a comment.

Brad wieland 
Rating:
5.0

Customer did not leave a comment.

Jorge Farias 
Rating:
5.0

Everyone at this location is so helpful They always go out of their way to go the extra mile for their clients Highly recommend!!!

Shelly Dalton 
Rating:
5.0

Thank you for your help and understanding

Jim Flemming 
Rating:
5.0

Customer did not leave a comment.

Sheryl Tynes 
Rating:
5.0

Customer did not leave a comment.

ULF SCHNACK 
Rating:
3.0

It was crazy getting rental. Gentlemen who reserved cargo van never finished the reservation so no van at pick up, then new reservation was made in another town when I walk to Grover Beach location, fixed reservation back in Grover, picked up van but not after dealing with lock that was put on wrong thankfully gal from Grover Beach showed up on Thanksgiving squatted down to be able to unlock box and get key. Sweet folks at Grover Beach it was just nuts when your done from cooking and making things

LYNETTE MACIELHERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Juan Munozpaz 
Rating:
5.0

nothing

JERRY WITHROW 
Rating:
5.0

Customer did not leave a comment.

Curtis A Fernandes 
Rating:
4.0

Customer did not leave a comment.

kathy henderson 
Rating:
5.0

Customer did not leave a comment.

Brad wieland 
Rating:
5.0

Nothing

John Boner 
Rating:
5.0

Customer did not leave a comment.

KENDALL TEISINGER 
Rating:
3.0

Customer did not leave a comment.

Tony Campanella 
Rating:
2.0

The service gal that checked us into our rental was incredible - polite, courteous, and professional. We were overcharged a full day somehow and despite multiple to attempts to get it fixed and an adjusted invoice sent, we are still at a loss. Hopefully a call again today will prove beneficial. One service person called from his cell phone and was quite rude when it called it back for an updated invoice. He was a young kid and his customer service, professionalism, and poor public communication skills were so disheartening. Such a shame. We will likely go to True Value down the street for our next UHaul rental.

Patrick Hopkins 
Rating:
5.0

nothing

JERRY WITHROW 
Rating:
5.0

Customer did not leave a comment.

Denise Vertiz 
Rating:
5.0

Customer did not leave a comment.

Robert Bligh 
Rating:
5.0

Customer did not leave a comment.

william howell 
Rating:
3.0

Customer did not leave a comment.

DAVID MOROLES 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Stieb 
Rating:
5.0

Customer did not leave a comment.

Gregory Young 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Eggers 
Rating:
3.0

Wasn't my choice to return here, as other locations were already full. Mitchell was really nice and efficient. Got my trailer unhitched and had me on my way quickly. Navigating the lot wasn't easy. I had to park on the street (with the trailer) and speak to someone to find out where to pull the trailer to.

JAMES VOLPENTEST 
Rating:
5.0

Customer did not leave a comment.

Tom McKay 
Rating:
5.0

Jerry and John were awesome! Very professional and personable! A thumbs up to the guys at Arroyo Grande shop👍🏼!

Joe Lemeister 
Rating:
2.0

Did not provide equipment reserved and upon returning the truck, I was charged for the equipment I did not get. They made me drive back to get a refund but never apologized for their mistake. More training is certainly needed.

Jose Chang 
Rating:
5.0

Customer did not leave a comment.

Craig Corwin 
Rating:
5.0

Awesome service

Didier ARTEAGA 
Rating:
5.0

Customer did not leave a comment.

Gary Hubschman 
Rating:
4.0

The guys on site were great. My only concern was that we ordered moving blankets and none were available when we picked up the truck. It would have been great to get a heads up before 8am the day of moving that none were available. Uhaul let us add them to our order, and no one called, emailed, or texted us that none were available. Thus we had to scramble to find alternate arrangements. This seems to be a simple problem to fix, as if there is a shortage you can simple not present the option or send a quick message that none are available so we can make alternate plans before the day of.

Beau Hause 
Rating:
4.0

have blankets available when requested in advanced. It was inconvenient to need it in Los Osos and have to go to Grover Beach to pick it up.

Vicki Shafer 
Rating:
5.0

Customer did not leave a comment.

Jorge Delacruz 
Rating:
5.0

Customer did not leave a comment.

Sarah Portillo 
Rating:
5.0

Jerry was awesome and super helpful with getting my hitch sorted out.

MARK TOWNSEND 
Rating:
5.0

Customer did not leave a comment.

Kim Burt 
Rating:
1.0

This truck's check engine light came on during my rental. The truck had not been washed & had cobwebs on it. The employee, Mitchell, was going to rent it out to another customer knowing it has a check engine light on. Unacceptable business practices.

Elizabeth Wright 
Rating:
5.0

Excellent experience!

pete fillerup 
Rating:
5.0

Outstanding service here. They should get a high mark for pleasant and simple service!!! The best I've had.

Fred Starbuck 
Rating:
5.0

Employees are always friendly and helpful getting you set to go. Easy pickup and drop off.

Bonnie Mcpeters 
Rating:
4.0

All good. Only took about 10 minutes to check us out

Jeffry Jones 
Rating:
4.0

Customer did not leave a comment.

Cary Henspeter 
Rating:
5.0

Customer did not leave a comment.

Lisa Dolan 
Rating:
5.0

Customer did not leave a comment.

Steven bennett 
Rating:
2.0

Well the "central" online U-haul ordering company messed up. I booked online and what I ordered wasn't available.... even though it said it was... they transfered myorder to another city. No one from central U-haul did not contact me about switching my truck rental to another city 20 miles south. (They also messed up on the people who were moving out of my new appartment and they had top drive serval hours to get a rental truck)...The Grover Tool and Rental company did not have the truck needed, however they had a larger truck which I opted to rent as I had to move stuff that day and it wasn't an option to change days. No discount was given and then I had to pay more per mile for the larger truck. On top of that I was a bit floored that a person from Grover Tool and Rental called me BEFORE my return time to ask me when I was bring it back. Not after or even on-time but BEFORE!!! I didn't even know there was a backup camera ... because it didn't work until I was turning it in.... becuase it only worked at the end. So Yeah, I understand "central" u-haul messed up with scheduling... but come on people, don't rub salt in the wound and call a person early to inquire about when they were bring it back.

Christine Saruwatari 
Rating:
2.0

Customer did not leave a comment.

Jeremy Hearron 
Rating:
4.0

Customer service was excellent

Diane Rubio 
Rating:
5.0

Very helpful and they always have what we need. We use them often.

Bonnie Mcpeters 
Rating:
2.0

Rude u-haul associate, customary professionalism lacking, I will not use this u-haul site ever.

bruce monroy 
Rating:
5.0

Customer did not leave a comment.

Jose Otero 
Rating:
5.0

Super helpful with the trailer return. Great staff.

Darin Matthews 
Rating:
5.0

Customer did not leave a comment.

Scott Elrich 
Rating:
5.0

Customer did not leave a comment.

Mary Ungefug 
Rating:
5.0

Customer did not leave a comment.

Shawn Davis 
Rating:
5.0

Customer did not leave a comment.

Cynthia Cabalar 
Rating:
5.0

Fast and Easy Drop Off.

Trisha Havandjian 
Rating:
5.0

Outstanding, your online sign up & pick up is easy to understand, quick & detailed (do not get these 2 words together too often). I applaud your online service. Also, in regard to returning the vehicle to Grover Beach rental, I would like to send a thank you to Daniel for his quick & courteous response to my return of the truck, might have waited 30 seconds before I was assisted & on my way in about 5 minutes, good work Daniel!!! Thanks all involved & keep up the great work, Jeff

Jeff Souder 
Rating:
1.0

LAZY LAZY LAZY!!!!! POOR COMUNICATION.

pam cabak 
Rating:
5.0

Customer did not leave a comment.

Terry buterbaugh 
Rating:
4.0

Customer did not leave a comment.

Dorothy Poe 
Rating:
5.0

Customer did not leave a comment.

Jeffery Hendrix 
Rating:
5.0

Customer did not leave a comment.

John Hudson 
Rating:
5.0

Uhaul needs to improve their technology. The dealer was awesome and patient with the system as it made me resubmit my license info.

Gregory Dutson 
Rating:
4.0

Customer did not leave a comment.

LETICIA RYNO 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BROWN 
Rating:
5.0

Customer did not leave a comment.

Steve Imrie 
Rating:
5.0

Staff was friendly and prompt. Covered all the requisite details for drop-off and I was back on the road within a reasonable time.

Daniel Yoder 
Rating:
5.0

Customer did not leave a comment.

David Purdy 
Rating:
1.0

The passenger mirror was broken and taped together with painter's tape. They didn't mention it when we picked up the truck. Come to find out the tape broke immediately, and it was very unsafe to drive the truck.

Lisa A Stockdale 
Rating:
4.0

Customer did not leave a comment.

Michael Hennessey 
Rating:
5.0

Customer did not leave a comment.

FEYDRA POTTER 
Rating:
4.0

Customer did not leave a comment.

Michael Hennessey 
Rating:
5.0

Dollie was too sm. and the size truck originally requested was not available. Otherwise it was great.

Susan Armstrong 
Rating:
5.0

Location was great, truck was in good condition. Website is horrible. Not the first time I've used the website to try and rent a truck. NEVER works as it should. Glitches, freezes, won't upload pics, won't open properly, etc. By far the worst part of the transaction.

Zac Mathis 
Rating:
5.0

Staff was very helpful and friendly

alan curtis 
Rating:
5.0

Great customer service, clean vehicle and it ran great. Thank you

KRISTINA MCNICHOL 
Rating:
1.0

28.16 for after hours drop off wasn't disclosed

Beth Brown 
No reviews have been submitted for this location.

Additional Services at this Location

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