This isn't regarding the location but uhauls charges itself. I used I only $5 worth of gas yet Uhaul charged me $11. Seems as if the rates should be lower for this.David R.
Customer Reviews for Grover Tool And Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Had to wait 15 minutes. Then they did not put utility dolly in truck. I got to house to start loading and had to go back and get dolly. Then they didn't even waive my gas of the dolly rental. Return went well.Thea H.
El cliente no dejó un comentario.ROD D.
El cliente no dejó un comentario.DANIEL S.
This location is always great. It's uhaul that has issues. I own a catering company that uses your trucks 40 out of 52 weekends a year... uhaul has zero loyalty and it sucks that you have no way to get a better system for those of us who rely on trucks for business. Being sent to another town to pick up a truck very much causes a huge wave of effects that really cause our flow disruption. If there's a way to handle this better that y'all keep a secret, could you please share?TAMARA A.
This location could use some extra help at the desk as I had to wait over 30 minutes to pick up a trailer that was already paid for. The person was very personable and apologetic but we were on a time crunch and it delayed us considerably.Constance B.
El cliente no dejó un comentario.JAY L.
Let people know in advance when an item is not at the location you confirmed it to be at.WILLIAM P.
They charged my Bank account 3 times amd it should had only been charged once . They downgraded my Uhaul truck and made me a day late because I had to wait for another truck to come in .PARIS V.
Great customer service from each staff member!DONALD P.
You are doing great!Serigo O.
The folks at Grover Tool Rental were friendly and efficient. I'll be going back to this place for my next rental.Alex Z.
Drove 18 miles at low speed. Put 1.2 gallons of gas back in across the street at Chevron before turning it in. Got charged $10 for fuel although the gauge was where it was to start. Not right!MICHAEL S.
Your employee Daniel castillo is an amazing woker! Went above amd beyond to assist us!Jennifer O.
Grover Tool was kind of grungy. I realize they also rent tools and other equipment not Uhaul related, but it was COLD and busy. They were very helpful though. The trailer still had sand in it from possibly being used to transport beach equipment, but otherwise was clean.William M.
Very impressed with the ease to procure the box van I rented. Employees very helpful and all went off without any issues. Very happy and will use them in the future.mary Y.
Great people and service!Gene Y.
Personnel was well informed and dealt with return excellentlyJohn D.
El cliente no dejó un comentario.RYAN A.
Dirty truck! And no dolly that I ordered! This was a Sunday. I contacted uhaul. They said the owners will call~ THAT NEVER HAPPENED!! Worst ever! Don't use! Female on phone was condescending!!Kimberly W.
El cliente no dejó un comentario.ERICA V.
El cliente no dejó un comentario.Laura N.
Was charged far more with hidden fees.Savannah C.
The Truck was clean and ready for me upon arrival...check out process quick and return was speedy. GraciasGLORIA INES H.
The previous truck renter left several random items including a half-eaten snack pack in the cab after bringing it back two hours late so the staff did not have time to clean it. The more frustrating part was having to scan my drivers license and provide phone references AFTER I arrived at the rental location. Uhaul should be asking for this information 24 hours before the time of rental, not when the clock is running. This results in less time to use the truck and more people running late for the next person.leif E.
El cliente no dejó un comentario.Raj K.
El cliente no dejó un comentario.ALSON W.
Very helpful young guy who hooked up the trailer to our truck and walked us through the steps clearly on hooking up and loading vehicle.David B.
El cliente no dejó un comentario.LUZ H.
El cliente no dejó un comentario.Patrick N.
El cliente no dejó un comentario.ALEXANDER Y.
El cliente no dejó un comentario.Tammy J.
Leeann was great, she was patient and answered all my questions. ðŸ™‚MICHAEL G.
From the folks in the office to the crew in the yard they all are very helpful and friendly at Grover Tool and Rental.JAMES M.
They are good to get you goingJohn K.
Forgot to include dolly that was rented tooTalia A.
El cliente no dejó un comentario.ASHLEY W.
Too far from my home.closer uhual on El Camino in Atascadero said they could not get the trailer.Guy Y.
El cliente no dejó un comentario.GLENN N.
El cliente no dejó un comentario.William S.
Grover Beach Tool rental was very professional. I was impressed with their location and I would definitely go their again!THOMAS G.
El cliente no dejó un comentario.marella P.
The older gentleman who took our info we felt was not friendly..Tyra M.
Thank you very much for the easy pick-up of the truck and for clearing up the issue with the gas upon my return. I received the credit back and very much appreciate your taking care of that. You were all very, very nice and I'd definitely rent from you guys again! I have a 5 star review so I help that shows my thanks as well :)Abel K.
Better truckCharles B.
Staff was grumpy and no masks on. The building was dirty and cluttered. There was a red plastic tape up but the staff still came super close to us. They did not take health and safety seriously in my opinion. They gave the vibe off that they were annoyed that we were returning the truck to them. Parking was super limited. Customer service was really lacking. Disregard for my families health and safety was not appreciated. It was the only return option availed to us otherwise I would have gone someplace else to return the truck. In my opinion not up to u-haul standards. My pick up location was so amazing this was a complete let down. Someone from corporate might want to visit this location and do some training.denise G.
not friendly. None of the employees where wearing a mask. There was a baby in office (one of the employees Kids) Really need to follow state guide lines on health and safety. They had a red tape across an area but the employee walk with in inches of me to get my contract paper. I was sent to the wrong location by the first uphaul agent (pickup) we wasted 40 minutes getting to the new location. The location that we where sent to was really friendly and helpful but not set up as uphauls location until 2021. The lady at Grover tool seemed really put off that we where redirected to her. The location was dirty and very little parking to return trucks. She did check us in which I was grateful for but she and the guy that checked the truck need some customer service and health and safety training.DONALD I.
I rented the truck for two days and was told I could return it anytime on Wednesday 11/11/2020 before closing time. Then I received a message saying I would be charged $40 for an extra day if I did not have the truck returned by 9:00 am. That was NEVER told to me when I rented the truck. Then when I did return the truck on 11/11/2020, I get told that I also was charged an additional $28 for insurance. ANOTHER THING THAT WAS NEVER EXPLAINED TO ME AT THE RENTAL LOCATION OR ALL THE PHONE CONVERSATIONS I HAD WITH UHAUL!! All in all, this was a terrible experience for me and I will NEVER use this service again!!!LORRAINE M.
They had my order all messed up, and at first said I didn't have a truck. Once I produced my printed confirmation (thank goodness I did that) they found my order. They also charged me $10 for moving blankets, but did not give me any. And no one working there were wearing masks, nor did they make customers wear masks - right when SLO county is having the highest number of covid-19 cases since the beginning of the pandemic. Also, the truck was not full on gas, and we had to fill it before dropping it off.Jeffrey C.
Took 3 or 4 hrs longer then my reservationAngel C.
Truck was not staged for self pickup, causing a delay.Marques B.
El cliente no dejó un comentario.Trevor R.
Customer service was excellent. I had a hiccup returning the vehicle after hours. Better instructions listed on how to return a vehicle after hours using the app would be appreciated. I locked the vehicle and dropped the keys before properly going through this process - not aware I would need to take pictures of the fuel and mileage gage, and cleanliness the van was left. Fortunately customer service was able to help during normal business hours.RACHEL Z.
I was confused whether to follow the instructions i was getting in texts from Uhaul vs. following the instructions from the place i rented from. Also there was some mix-up with truck and paperwork I received, but thankfully it got all straightened out after the fact and the Uhaul representative was helpful in resolving that.Jill L.
Truck was not available upon the guaranteed time, and I had to wait nearly two hours. I lost money on the movers standing by for this waiting time. It was especially frustrating because there was a truck on site that they wouldn't let me us. I understand the truck was for someone else, but they weren't picking it up until later in the day and in my opinion made sense to just switch our trucks to make everyone happy. I also understand that it was a one way truck and your system doesn't allow you to switch them, but from my point of view it was just sitting there not being used. This is a policy U-Haul may want to consider revising. Truck was somewhat clean, but I had to sweep out the dirt from the bed, which was not that big of an issue considering it was 2 hours late and I just wanted to get going. Also, the truck seemed significantly worn down compared to the last uhaul truck I used. Maybe the local trucks are more run down that the one way trucks, I don't know. I would like to recover some of the money I lost on the movers since the pickup time was guaranteed (maybe U-Haul has a different definition of guaranteed...). If reimbursements are on the table, I don't want this coming out of the local business's pocket. This was a U-Haul policy that preventing me from using the truck that was available.Taylor G.
Keep up the good workAngel C.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.STEVEN D.
El cliente no dejó un comentario.Talley S.
My drop off location was awesome experience friendly Helpful and quickSerena C.
El cliente no dejó un comentario.Jimmy F.
El cliente no dejó un comentario.BONNIE M.
Thank you so much for your help today. It made a stressful time much better. everyone was wonderful.Trevor P.
The service was great,quick and very attentive! AWESOME SERVICE! Grover Beach tool rental ðŸ'ðŸ¾ðŸ'ðŸ¾ðŸ'ðŸ¾Dana S.
Goodfrienly serviceJason T.
El cliente no dejó un comentario.Quillan T.
Very hard location to get into Not at all very professional.james K.
El cliente no dejó un comentario.Teresa D.
El cliente no dejó un comentario.Angel J.
We had made a reservation for 8am but did not get the trailer until 10am. 2 hours wait is just unacceptableAG RanchandLand I.
El cliente no dejó un comentario.Garabed K.
traiun staff in use of your equipment.Thomas C.
Due to Covid-19 I understand they are doing everything possible to keep employees and customers safe, I believe this led to a longer wait as Tuesday appeared to be bussier than usual. But as Always staff there are awesome and makeme feel like coming back. GraciasAngelica M.
El cliente no dejó un comentario.Edward S.
Grover Tool Rental has provided excellent service and rental equipment over the 20 years I have been dealing with themRalph K.
El cliente no dejó un comentario.Joanna S.
My reservation was not located at the time however Grover Beach rentals did locate a unit and get me out on time my praises to them my displeasure was with U-HaulThomas B.
Nothing. Everyone was nice, fast service and very friendly.Jasmine M.
Very friendly staff. ThsnkyouChristina S.
Would have liked the truck ready to go when I got there and to have the dolly inside.Melissa M.
The employees at this location were not wearing face coverings of any kind. It makes me wonder how clean our truck really was. EXTREMELY SLOW service and we were the only ones in the store!JOHN P.
El cliente no dejó un comentario.David J.
Small tool rental place on a very busy street with no parking close by for any kind of truck. Couldn't tell if the drop off place was a uhaul place or not.Daniel O.
El cliente no dejó un comentario.Gilbert P.
Friendly and attentive staff.. I was greeted right away, my information was processed quickly, and the staff in the yard was very friendly and professional and helpful. Upon return, once again greeted and the final processing went smooth despite C19 challenges. Thank you..David M.
El cliente no dejó un comentario.JEFFREY LYNN S.
The truck seemed to pull each side. Driving on the freeway was very unsafeFRANCISCO L.
very kind and helpfulRicardo G.
The staff was 5 stars.Jon L.
your online checkin process (Uhaul, not grover beach tool rental) and particularly checkout was so long, arduous, and painful that I will never be renting from you againNicolas W.
El cliente no dejó un comentario.Miguel G.
Disorganized and unprofessional... Used Enterprise today and gladly paid more for quality and courtesy!David A.
The person that took care of me today was new and I was happy with the service I received. Thank you and will be back when need be.STEPHEN B.
El cliente no dejó un comentario.Susan T.
El cliente no dejó un comentario.Lincoln C.
El cliente no dejó un comentario.Richard W.
Not switch me to a smaller truck 20 miles away from where I reserved itMICHAEL H.