Comentarios del cliente para Greenpoint Storage Plus

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Greenpoint Storage Plus

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Michael W. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

Aside from location and the truck, I had an overall terrible experience with Uhaul. When I went to pick up the truck, the service member at Storage Plus had a hard time accessing Uhaul's terribly inconvenient website. For some reason, the was a glitch in the site becasue I had ordered my Uhaul from my phone and it would not let the service member dispatch the truck to me. I waited for 45 minutes while we tried to figure out the problem. Uhaul's site also allows pick up and delivery to be from different locations but Storage Plus does not allow that which created additional issues. Because of this delay, I was 45 minutes late for my movers and had to pay an additional $60 for an extra hour of moving. I think Uhaul should reimburse me for this charge. Please contact me at :chrcamp@umich.edu and I will gladly send you the receipt.

Vincent R. en

Grado:

My roommate said the unit was very large and I am aware the process went smoothly. Upon booking, I was called by a very nice employee who answered all questions. It was a very positive experience.

Eleni P. en

Grado:

Very helpful with use of the freight elevator and bringing dollies outside, clean and spacious facility with good AC.

Amanda K. en

Grado:

Great customer support. They even helped arrange my things in the storage unit. 10/10 would recommend. Thank you!

joseph l. en

Grado:

I didn't move in here. Canceled it but they were lovely.

INDIGO M. en

Grado:

The people at storage plus were extremely helpful, knowledgeable and accommodating. I had to get a larger unit then the one I originally booked and they were able to make it work.

Brad B. en

Grado:

It was as expected

Brad B. en

Grado:

It was as expected

Charles F. en

Grado:

El cliente no dejó un comentario.

CORINNE O. en

Grado:

I was anxious about finding a good storage unit that would be safe, clean and easy to use but I really shouldn't have worried. Greenpoint Storage is truly great -- the staff were beyond helpful.

Gyongyi C. en

Grado:

The initial reservation was incorrect but team fixed it. Rest was easy, transactional service.

Jessca F. en

Grado:

El cliente no dejó un comentario.

Catalina P. en

Grado:

Costumer service at Greenpoint Storage Plus is always great!

MACKENZIE L. en

Grado:

My couch was damaged by water damage it appears but other than that it was fine

CELINE K. en

Grado:

This facility does not automatically send e-mailed receipts. The fee to empty my storage unit was $70/box. Empty or full and no regular recycling bin to use. I had to rent a car to take my trash home.

Aitor U. en

Grado:

The booking process was cumbersome and had to spend longer resolving the issue than expected. Once booked everything was smooth.

TINA F. en

Grado:

.

RAMON D. en

Grado:

I Want to say thanks a lot

YAZAN F. en

Grado:

Very nice staff, though longer hours on Sunday would be nice

MOE H. en

Grado:

Monica and Guru were a pleasure to work with!

julien P. en

Grado:

I had a better experience with other location. Truck could definitely be cleaned. Also the equipment I rented was not in the truck. I had to come back and wait for someone to go get it. Front desk person was very nice though.

JESSICA M. en

Grado:

Can upper management please contact me regarding my unit? My items endured water damage due to a leaking sprinkler and the facility's management has failed to resolve the issue.

Bassem S. en

Grado:

El cliente no dejó un comentario.

MICHAEL T. en

Grado:

I was a customer with this facility for more than 3 years. Everything was always clean, well maintained, and safe. The staff above all was always very friendly and helpful!

ARNO T. en

Grado:

Excellent but for the fact that it wasn't well climate controlled and some old paint kept falling onto and into my unit.

RITIKA J. en

Grado:

The staff Bheem Gurung was very helpful and nice.

Jennifer L. en

Grado:

Absolutely terrible experience dropping off my uhaul. First of all the internet service is terrible here so the online self return site wouldn’t function and the app would load - I was stranded in this location during the night for almost an HOUR due to these complications. Unsafe and extremely unprofessional.

Gabriela M. en

Grado:

I was running late on my return time and was told I could return it after hours. The representative didn't tell me I would be charged for a second day, even at 30 min tardiness. This was such an expensive rental. I will not use U-Haul again. So many hidden fees and costs.

Robert H. en

Grado:

I had a reservation for a U-Haul out of Long Island City New York the address is 12-14 38th ave long island city, ny 11101. In the morning I got a phone call telling me the truck was ready and I can come in early to pick it up I said great I'm on my way when I get there there was no one to be found for between 5 and 10 minutes and I said to the guy when he came back I said you told me to come in early and you have me waiting here for 15 minutes and he gave me an attitude back and I just let it roll off and I just said whatever dude just let me get my U-Haul. When I get into his office he has a television at volume 19 and the radio at volume 20. He gets on his computer and literally turns his back to me and starts reading important information that I need to hear and I have tinnitus so I can't determine low frequencies when high frequencies are feeling the room so at least four or five times I going what what did you say? What was that I can't hear you can you please turn around and he turns around to me and says I don't like your effing attitude get out of here I don't want to give you my Uhaul. After exchanging a few Choice words with each other I had to scramble to find another U-Haul in Brooklyn that have a truck ready for me at the moment. I have used Uhaul every single time I've moved I've used U-Haul on other occasions where I needed Vans I've even participated in your picture con contest where you were taking Uhaul pictures and putting them on the side of trucks couple of my images are there actually I have been a loyal Uhaul user and I'm telling you right now I will never use Uhaul again as long as this man has the right to rent U-Hauls. There are plenty of other places to go and this is the service that I received from this man I will never use Uhaul as long as he has a U-Haul license. I will be posting my confrontation with this man who represents Uhaul all over my social media. He is a disgrace to your company and I will not participate or patronize Your Service as long as he is partnered with you.

trudi T. en

Grado:

El cliente no dejó un comentario.

Catalina P. en

Grado:

Fast and easy! Great customer service and drop off

Melanie W. en

Grado:

El cliente no dejó un comentario.

Jacob K. en

Grado:

Overcharged miles by my count, had no blankets despite ordering them ... not my favorite

ANDREW S. en

Grado:

over charge on mileage, terrible customer service

Shirine B. en

Grado:

El cliente no dejó un comentario.

Sunduk Q. en

Grado:

The car that I used had a “service tire” indicator turned on, please fix it

Kartikeya M. en

Grado:

I had to dig the uHaul van myself in the cold because it had not been dug out of the snow by the place renting it out. That took me an hour in 10 degree weather with no help. I require a refund just for that.

Steve E. en

Grado:

Everything from beginning to end went flawless. The location was clean the staff was polite and very knowledgeable. I will definitely recommend this location.

Matthew C. en

Grado:

Attendants at this location were very thorough and kind. Also solved a couple problems re: the rental quickly and thoughtfully.