It was great. Warehouse storage units and I never had any issues.
Ryan B. | Overall Experience
Customer Reviews for Greenpoint Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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2nd time using this storage unit and they have a loyal customer with me. Helpful staff and accommodating hours. Very clean, 10/10 recommend!
Oumou S. | Overall ExperienceDaniel and Guru at this location were so helpful and understanding. I highly recommend this location because of their amazing customer service!!!
Nieciecka M.Great communication, friendly and easy to deal with. What more could you ask for?
Daren H. | Overall ExperienceGood service
Sheldon F.Great all around
Nelson V.Folks working there have been great
Willem H. | Overall ExperienceThank you Storage Plus for keeping our stuff safe for 8 years!
JULIE G. | Overall ExperienceMonica and Violet were extremely kind and helpful.
Lavanya S. | Overall ExperiencePersonal at the location was very nice, super helpful. Would definitely recommend the location. But generally will most likely not rent a truck with uhaul again. Lots of hidden fees that you don't know about before you get the final receipt. I even called and asked if there will be additional fees and was told no. Still paid a $25 cleaning fee for example for the truck when the truck was definitely NOT cleaned in a while before I got it. Not that there were any major cleaning issues but we are still living with covid and the driver cabin was neither vacuumed nor the steering wheels was wiped down. Would expect a cleaner truck if I pay a cleaning fee.
Elena S.Check in check out process was very long considering how dinged up the van already is. Had to spend a long time taking pictures
Austin C.The online check-in and return system is terrible. Even though there was a real human being at the desk, I had to fumble through an app, remember passwords, change privacy and location settings on my phone, and still I wasn't able to access my keys and check in without assistance. Same thing happened for checking the van back in. The link to upload pictures expired and I couldn't access my account. I know it seems better to make everything work through an app, but for the love of god, when there's a person there, just do it that way. It caused so much unnecessary stress and a delay on top of an already stressful move. I will never be using U-Haul for a move again. This was a really horrible experience.
Heather C.Although the prices did go up from the year that I first rented my storage units until I moved out, I would definitely recommend Greenpoint Storage Plus. The staff were always extremely kind, helpful, and accommodating. I'll actually miss them.
ROBIN C. | Overall ExperienceWe are sorry to say goodbye to the lovely staff there. The facility is super clean, well lit.
Sharon T. | Overall ExperienceVery helpful staff! Would recommend to others.
Catherine F. | Overall ExperienceThe self check in service took forever to be approved and it made me late
DANTE M.2 hours job took 9 hours because the truck stopped and didn't work again in the middle of street, I called road assistance waited 60 minutes to answer and 3 hours to send two truck . I did not move my stuff . I have to use another vehicle. Very bad experience.
Amgad A.They didn't have two of the items I ordered 5 days in advance -- blankets and handt ruck. They informed me they are "just a pickup site" and I had to check in with the app that didn't work right (kept telling me it couldn't find my location) and I ended up spending 48 minutes there before I could drive away.
Charles G.My first location did not have a truck for me even though I had a reservation. The other location took a long time to set up my truck and the return process was unnecessarily complicated. Poor experience all around.
Marley B.I had rented a dolly and furniture pads. When I arrived at the van neither of those were in it. I went into the office and they gave me the dolly.
Roger W.Great customer service. Will use them again in the future!
Nicole C. | Overall ExperienceWhat a wonderful experience! All the Storage Plus staff were very friendly and helpful. I felt my things were stored in a safe, secure and very clean unit. I would use Storage Plus again and again if I had the need to store things. Whenever we needed help, like when we lost the key to our lock, or when there were things that were too heavy for us to manipulate into the unit, or when the whole street lost electricity and the staff helped put of things into the our unit. Yes, please choose Storage Plus at Greenpoint, they are great!
Libby K. | Overall ExperienceGreat storage place. I have had a few and this one ranks highly.
WAYNE P. | Overall ExperienceAlways friendly service and the place is very well cleaned and maintained. I had my things here for a few years and never had a problem. I highly recommend.
ELENE G. | Overall ExperienceBest storage unit experience I've ever had. Mr. Guru is platinum level. Deserving of his name. Excellent in every way. Will miss him very much. XO Rob Diamond and Jenn Jackson
ROB D. | Overall ExperienceI am going to dispute the overall charges. Terrible experience. Look at my long history with UHaul. This is not acceptable.
Hayden S.Everything was great. Ty
CATHERINEA D.Very efficient and smooth process
Virginie S. | Overall ExperienceFor a year, I used the services of Storage Plus, the attention, excellent, the Service Kind, all well protected, Special Thanks to Rom, he helped me with my opening and close . Storage Plus
Jorge O. | Overall ExperiencePhenomenal.. good price, very friendly staff and all very clean and efficient
Marta C. | Overall ExperienceExcellent facilities and staff. I would highly recommend Greenpoint Storage Plus for convenient and cost-effective storage in NYC. Should I need to store things in the future I won't look anywhere else.
Nicola W. | Overall ExperienceGreat experience. I would stay if price be a bit less then what I pay.
PAWEL W. | Overall ExperienceVery happy with my experience and 4-month rental. The team always answered all my questions, and I appreciate the team there! Always found the unit to be clean and well maintained.
Mirna R. | Overall ExperienceGreat experience overall!
Maria S. | Overall ExperienceYou should try to extend hours & holidays. Just because the office closes shouldn't mean the entire building should be. Also a good amount of dust & debris would fall from the ceiling. You should warn users about that & provide them with covers to protect goods not in boxes.
Daniel A. | Overall ExperienceI have been overcharged and U-Haul won't return my emails.
Rebecca G.Love this storage facility. Always clean, staff is super helpful, and the business hours are great.
ANA P. | Overall ExperienceEverything was great!
kelly C.Do not use the app it sucks gave me lots of problem I suggest using your web browser
jose P.i waited for over an hour on hold because the reservation information failed to explain that i needed to get a code to unlock the keys to the u-haul i was picking up. only after having a disastrous evening, sitting on the curb waiting on hold because u-haul apparently doesn't invest in its customer service, did i finally speak to a very a very kind service representative who had no clue what was going on but doing their best to help me. i was given instructions that didn't work and then only when the service rep call back to check on me was i able to access the van. this was TWO HOURS after my reservation when i scheduled to pick up my u-haul. i was late for the items i reserved the u-haul to pick up, causing me immense stress and ultimately costing me money. i am extremely disappointed by u-haul's app and protocol.
Leah K.The self-checking was super complex and I had to get assistance. Also the trolley was not available.
Marc Antoine D.Accessing the key was so difficult. The only reason I got access to the truck was because the Greenpoint Storage staff, Rom, was very helpful.
Schuyler B.Exactly what I needed for my move. Thanks again.
ADAM T. | Overall ExperienceKind team at this location, great experience!
Pia M. | Overall ExperienceGreenpoint Storage Plus was a pleasure to deal with, and Guru is the man! I would recommend their services to everybody.
MURAT A. | Overall ExperiencePlace is not very clean. Equipment especially the carts are in very bad shape. And during the pandemic you stopped making dog biscuits available! But it was a convenient location
JOSEPH L. | Overall ExperienceEveryone was super nice and helpful - storage unit and overall facility were very clean.
Hannah S. | Overall ExperienceThe area around this location is under a lot of construction. It is not clearly marked where the UHaul pickup point is. Went into the Storage Plus and there was no one at the front desk for 10+ minutes. The pickup for the UHaul keys is in a lockbox around the corner. Looked like there was only one Uhaul parked on the street so if someone doesn't return in time before your pickup, you'd be out of luck. Would not use this location again.
Megan W.When you provide safe move for drivers to cover any damage, do not charge a damage fee
Krystina A.Where should I start? This facility is a little gem! I dealt with Monica and Guru and they are the nicest people I have met! Extremely professional, helpful, which made my visit as stress free as possible. I highly recommend this facility because they are good, professional, and nice people to work with! Keep up the good work guys! And thank you so much!
Pedro Alexander M. | Overall ExperienceVery easy access and seamless. Would recommend!
katlyn m. | Overall ExperienceAfter 2 years storing my stuff. Not a dust on them. Unbelievable. I highly recommend this storage. I was just really désappointant at the really beginning as I got a fee penalty due to the monthly fee not set up correctly on my cc. It was unfair.
marilou D. | Overall ExperienceThis is the best storage unit facility experience one could ask for - it feels family run and like the staff actually care, rather than some busy shuffling chain. Highly recommend
Peter Z. | Overall ExperienceMore seamless pick up. It took me over and hour and a half to get out of there.
Nicholas P.It was everything I needed. If I needed storage again, I would definitely use this facility above all others.
Donna B. | Overall ExperienceHad a great experience, the facility is very well maintained, the staff is always available and very helpful. Would definitely recommend.
Cecile A. | Overall ExperienceThis is the best storage facility I ever used. The staff are excellent, kind and helpful; it's well-maintained in every way I can't recommend it enough! I also stored my art there books etc and they were in the same good shape I put them in which was a relief thank you so much! (I pointed out this storage facility has excellent customer service and I know because I barely survived the worst New York City Google Dr Fagelman assault - Watch the YouTube from 8 yrs ago customers don't forget cruelty...and worse.. what was done to me at a doctors office where ship and safe radically harm to my health my life and I don't know if I'll ever recover from what's been done never even an apology just more lies.)
SUZANNAH T. | Overall ExperienceI've had three storage units at different establishments and this one was the best by far! Staff is always friendly and helpful, you don't have to give 30 day notice of move out and they don't hike up your rent every six months. The building is always clean, well lit and they have a huge docking area to pull in a car or truck. Multiple vehicles can be loading and unloading at the same time which is hard to find in NY. I would definitely recommend using this storage facility
Heather D. | Overall ExperienceA solid choice for storage needs.
Jesse N. | Overall ExperienceBest staff and experience ever. I had a wonderful 4 years here. Would highly recommend to anyone looking for a storage facility.
SIMONE H. | Overall ExperienceWe only had our items here for a month but the staff couldn't have been more friendly and helpful! The facility was safe, clean, and well lit. I highly recommend Greenpoint Storage Plus!
Leah M. | Overall ExperienceGreat experience!
THOMAS CONSTANTINE M. | Overall ExperienceAll good
Ibeth P. | Overall ExperienceEveryone who works here was always very nice and accommodating!
AMAR L. | Overall ExperienceThe truck should be cleaned . Especially with this pandemic going on. And it only had a quarter of a tank of gas.
Robert R.Code was not delivered easily. Had to take multiple laps around the premises to determine how to find out what the code was to unlock the lock box. This delayed me by over 30 minutes which made me late to all my other errands for the day.
William S.Dont let people book pick ups if no is going be available to check you out
Luis D.Monica is a rock star. She is efficient and professional and manages her staff expertly. I am beyond grateful to her and to the team for helping us move our stuff into the storage unit painlessly.
Lama B. | ReservaciónThe people who work for Greenpoint Storage Plus were GREAT. However, they are not employees of U-Haul and the online Uhaul process completely failed while picking up AND dropping off the vehicle. THe Uhaul system was down and it wouldn't let me return the car because it couldn't confirm my location on my phone. I wasted over half an hour trying to complete the return transaction. VERY FRUSTRATING.
Mary Ann T.The sales assistant may be underpaid as they were not very excited to be helping me or informed about certain questions I had. The vehicle had no backup camera and was difficult to back up. The vehicle had a windshield crack from previous use which did not make me feel very safe driving it. The vehicle had no ramp pull out from the cargo which I assumed would be there on a 10' cargo van.
Mateusz T.Aside from location and the truck, I had an overall terrible experience with Uhaul. When I went to pick up the truck, the service member at Storage Plus had a hard time accessing Uhaul's terribly inconvenient website. For some reason, the was a glitch in the site becasue I had ordered my Uhaul from my phone and it would not let the service member dispatch the truck to me. I waited for 45 minutes while we tried to figure out the problem. Uhaul's site also allows pick up and delivery to be from different locations but Storage Plus does not allow that which created additional issues. Because of this delay, I was 45 minutes late for my movers and had to pay an additional $60 for an extra hour of moving. I think Uhaul should reimburse me for this charge. Please contact me at :chrcamp@umich.edu and I will gladly send you the receipt.
Chris C.My roommate said the unit was very large and I am aware the process went smoothly. Upon booking, I was called by a very nice employee who answered all questions. It was a very positive experience.
Vincent R. | ReservaciónVery helpful with use of the freight elevator and bringing dollies outside, clean and spacious facility with good AC.
Eleni P. | ReservaciónGreat customer support. They even helped arrange my things in the storage unit. 10/10 would recommend. ¡Gracias!
Amanda K. | ReservaciónI didn't move in here. Canceled it but they were lovely.
joseph l. | ReservaciónThe people at storage plus were extremely helpful, knowledgeable and accommodating. I had to get a larger unit then the one I originally booked and they were able to make it work.
INDIGO M. | ReservaciónIt was as expected
Brad B. | ReservaciónIt was as expected
Brad B. | ReservaciónI was anxious about finding a good storage unit that would be safe, clean and easy to use but I really shouldn't have worried. Greenpoint Storage is truly great -- the staff were beyond helpful.
CORINNE O. | Overall ExperienceThe initial reservation was incorrect but team fixed it. Rest was easy, transactional service.
Gyongyi C.Costumer service at Greenpoint Storage Plus is always great!
Catalina P.My couch was damaged by water damage it appears but other than that it was fine
MACKENZIE L. | Overall ExperienceThis facility does not automatically send e-mailed receipts. The fee to empty my storage unit was $70/box. Empty or full and no regular recycling bin to use. I had to rent a car to take my trash home.
CELINE K. | Overall ExperienceThe booking process was cumbersome and had to spend longer resolving the issue than expected. Once booked everything was smooth.
Aitor U..
TINA F. | Overall ExperienceI Want to say thanks a lot
RAMON D. | Overall ExperienceVery nice staff, though longer hours on Sunday would be nice
YAZAN F. | Overall ExperienceMonica and Guru were a pleasure to work with!
MOE H. | Overall ExperienceI had a better experience with other location. Truck could definitely be cleaned. Also the equipment I rented was not in the truck. I had to come back and wait for someone to go get it. Front desk person was very nice though.
julien P.Can upper management please contact me regarding my unit? My items endured water damage due to a leaking sprinkler and the facility's management has failed to resolve the issue.
JESSICA M. | Overall ExperienceI was a customer with this facility for more than 3 years. Everything was always clean, well maintained, and safe. The staff above all was always very friendly and helpful!
MICHAEL T. | Overall ExperienceExcellent but for the fact that it wasn't well climate controlled and some old paint kept falling onto and into my unit.
ARNO T. | Overall ExperienceThe staff Bheem Gurung was very helpful and nice.
RITIKA J. | Overall ExperienceAbsolutely terrible experience dropping off my uhaul. First of all the internet service is terrible here so the online self return site wouldn't function and the app would load - I was stranded in this location during the night for almost an HOUR due to these complications. Unsafe and extremely unprofessional.
Jennifer L.I was running late on my return time and was told I could return it after hours. The representative didn't tell me I would be charged for a second day, even at 30 min tardiness. This was such an expensive rental. I will not use U-Haul again. So many hidden fees and costs.
Gabriela M.I had a reservation for a U-Haul out of Long Island City New York the address is 12-14 38th ave long island city, ny 11101. In the morning I got a phone call telling me the truck was ready and I can come in early to pick it up I said great I'm on my way when I get there there was no one to be found for between 5 and 10 minutes and I said to the guy when he came back I said you told me to come in early and you have me waiting here for 15 minutes and he gave me an attitude back and I just let it roll off and I just said whatever dude just let me get my U-Haul. When I get into his office he has a television at volume 19 and the radio at volume 20. He gets on his computer and literally turns his back to me and starts reading important information that I need to hear and I have tinnitus so I can't determine low frequencies when high frequencies are feeling the room so at least four or five times I going what what did you say? What was that I can't hear you can you please turn around and he turns around to me and says I don't like your effing attitude get out of here I don't want to give you my Uhaul. After exchanging a few Choice words with each other I had to scramble to find another U-Haul in Brooklyn that have a truck ready for me at the moment. I have used Uhaul every single time I've moved I've used U-Haul on other occasions where I needed Vans I've even participated in your picture con contest where you were taking Uhaul pictures and putting them on the side of trucks couple of my images are there actually I have been a loyal Uhaul user and I'm telling you right now I will never use Uhaul again as long as this man has the right to rent U-Hauls. There are plenty of other places to go and this is the service that I received from this man I will never use Uhaul as long as he has a U-Haul license. I will be posting my confrontation with this man who represents Uhaul all over my social media. He is a disgrace to your company and I will not participate or patronize Your Service as long as he is partnered with you.
Robert H.Fast and easy! Great customer service and drop off
Catalina P.Overcharged miles by my count, had no blankets despite ordering them ... not my favorite
Jacob K.over charge on mileage, terrible customer service
ANDREW S.The car that I used had a “service tire†indicator turned on, please fix it
Sunduk Q.I had to dig the uHaul van myself in the cold because it had not been dug out of the snow by the place renting it out. That took me an hour in 10 degree weather with no help. I require a refund just for that.
Kartikeya M.Everything from beginning to end went flawless. The location was clean the staff was polite and very knowledgeable. I will definitely recommend this location.
Steve E.Attendants at this location were very thorough and kind. Also solved a couple problems re: the rental quickly and thoughtfully.
Matthew C.This place is not a full service U-Haul dealership
Tom A.I was not aware that the complementary month of storage only counts if I have an additional month that I pay for. Other than that, the staff was relatively helpful.
Privacy R. | First ImpressionsI was scheduled to pick up the truck at 8am and they didn't show up until 8:30am. I only had it reserved for 4 hours so this was an inconvenience.
Samantha H.its fine. its self storage. no problems
Privacy R. | First ImpressionsThe staff at this location were great - everything was fast and easy. There was a mix-up with billing but they resolved it. Only issue was that the truck I rented was not very clean.
Melanie W.Thank you to the staff. They were very helpful. The facility was clean and the process was efficient!
Privacy R. | First ImpressionsClean storage room, friendly faculty, good price.
Privacy R. | First ImpressionsThe location had a great deal of trouble and took a lot of time checking me in and out. The uhaul website was difficult for them (and me) to navigate.
Pasquale V.It went great
Privacy R. | First ImpressionsI wish they would top off the gas tank there was confusion about how much I put back in there. I think I also put more than I used. Also the dolly I ordered wasnt available at the station I went to. So they should remove it from the uhaul inventory selection. I thought they were trying to cheat me when they gave it to me.
Clayton B.