Customer Reviews for Grandpa #1
(U-Haul Neighborhood Dealer)

169 reviews

43 Dallas Nebo Rd   Dallas, GA 30157

(770) 443-8839

Office Hours

  • Mon-Fri: 6 am–10 pm
  • Sat: 7:30 am–10 pm
  • Sun: 8:30 am–9 pm

Services at this Location:

Contact Us

(770) 443-8839

43 Dallas Nebo Rd
Dallas, GA 30157

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–10 pm
  • Sat: 7:30 am–10 pm
  • Sun: 8:30 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very satisfied. Ty for everything Darryl Kemplin

Darryl Kemtlin 
Rating:
5.0

Great easy experience

Gerry Luke 
Rating:
5.0

Customer did not leave a comment.

Jake Estes 
Rating:
1.0

The fuel tank was on empty when i left and i returned it slightly above empty and got charged 80$ but i didnt take a picture ao im sol. Also they didnt have my truck and the correct location and it took 45 min to get the keys from the gas station clerk.

NATHAN ALLEN-LITHGOW 
Rating:
5.0

Customer did not leave a comment.

NATIJA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Mark Brooks 
Rating:
1.0

Customer did not leave a comment.

Sha Birdsong 
Rating:
3.0

Truck had issues of gas leak and check engine light on.

THOMAS MURPHY 
Rating:
3.0

I turned in my equipment on time and it was not checked in properly, so you all double charged me. Then I had a rude young lady call me about it like it was my fault. My money is still tied up because of this locations slack . I took a video at the time of turn in as proof. Because when the guy peeped out the window and gave me a thumbs up I knew something was about to go wrong and it did. It was all good up till you all took my money that I need. That I am not happy about. At all.

Lafyette Hughes Jr. 
Rating:
4.0

Truck leaked when raining I got soaked !! Needs maintenance!!

John Glover 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina Brooks 
Rating:
1.0

The guy inside that store needs a new job lazy took 30 mins to get the trailer bc he wanted to sit down and take other people in line then rent me out then I get a phone call saying I had not returned the trailer 3 days after bringing it back 2hrs after using and renting this location needs lots of help and is beyond ridiculous from a customer standpoint

Elijah Hall 
Rating:
3.0

The truck is not in great shape. Shakes bad when driving. Utterly filthy in the cab and the back.

Craig Madurski 
Rating:
1.0

That was the second times I've used this location and both times, they charged me tripple when I checked my bank account. And it's not fair for me as a customer trying to get reimbursement from cooperate. I will never ever again. An investigation needs to be initiated on that location.

Garry Mondelus 
Rating:
3.0

Check engine light was on from the beginning. Location agent just 'waived it off' when I pointed it out. The padlock could not be opened. The windshield wiper blades were so worn they were useless. It seemed like the truck was not inspected at all before I rented it.

Lawrence Messerman 
Rating:
3.0

The worker did not know the process for renting. Didn’t have the dolly we requested.

Veronica Gonzales 
Rating:
1.0

Overcharged for rental because it was showing as not returned when it was returned.

James Crawford 
Rating:
3.0

Customer did not leave a comment.

Tracy Oliver 
Rating:
3.0

Customer did not leave a comment.

Edward Watson 
Rating:
5.0

Very friendly and it was a super quick pickup and drop off.

tony harper 
Rating:
3.0

I know what my vehicle is capable of, the fact I had to rent a truck that was in poor condition and struggled to pull my truck in a trailer was just not worth it to me. I had no choice as a way to get my vehicle home, but I will not do it again.

paul enzor 
Rating:
1.0

Customer did not leave a comment.

Benny Russom 
Rating:
5.0

Nothing everything was great.

THOMAS ADAMS 
Rating:
2.0

Seemed to be lazy and didn’t want to deal with us. Charged me $3 for over mileage when I returned with over 1/2 tank of gas when only 1/4 was required. I do believe that $3 could have been waived!!!!

Kelly Guthery 
Rating:
2.0

Very unprofessional. Te guy had no clue what he was doing and he had to call someone else and we had to go through everything over the phone. it took them 45 min just to get everything situated after I had checked in on the site...

Savannah Smith 
Rating:
1.0

Everytime, specifically the last 3 rentals we would call the 800 number, reserve a truck, drive to said location and mysteriously the reservation would either be canceled and re directed to another location

Joshua Smith 
Rating:
1.0

The worst U-haul experience I’ve ever had. This location is poor and not a good reflection of the U-haul brand. Terrible experience.

Jade Farr 
Rating:
5.0

Just make sure who ever next in line get waited on sometimes outside customers get to go ahead of uhaul rental customer.

STEVE FOSTER 
Rating:
5.0

Customer did not leave a comment.

William Hart 
Rating:
2.0

Skipped in line for other customers. No information given about the truck. At drop off, did not come out to see gas gauge or discuss mileage. Horrible in store experience with Chevron employees. Charged for gas fee of 2 gallons although tank was filled to full at drop off.

Jeffrey Karbowski 
Rating:
2.0

Customer did not leave a comment.

KINJAL PATEL 
Rating:
5.0

Customer did not leave a comment.

Omar Danso 
Rating:
4.0

Customer did not leave a comment.

Darryl Franks 
Rating:
1.0

Honestly, there was only one person working this location. He was not very personable. The truck had a brake light on. (The parking brake was off). He seemed irritated that I asked for the extra dolly that was supposed to be provided. The gas tank was only half full. Just a poor customer service experience.

Sophie KayeWier 
Rating:
3.0

Need English speaking u-haul reps. They added $8 per day content insurance that I did not request.

ANTHONY WAGONER 
Rating:
1.0

Since we had reserved a truck on a Sunday the store was closed and we couldn't get the key. We had a very hard time acquiring the truck.

Shatara Roper 
Rating:
1.0

The vehicle was falling apart. Maybe make sure you have working vehicles instead of franchising everything out and shift responsibility

Jordan Trumble 
Rating:
2.0

Truck was dirty and check engine light was on. Door rattled a lot. Junk truck.

Jim Medley 
Rating:
1.0

First I was suppose to go to VIlla rica location. When I got there no one was there. So the rep asked me to go to Dallas location. The guy that checked me out was very rude. He made me wait for a long time to check me out then got rude with me because he said he was to busy to answer my questions. Very poor customer service.

tim young 
Rating:
1.0

The under dash fell off on my feet while driving and there was NO GAS CAP!!! And inside cab and inside back of truck was dirty!!!! I want my money back!!! And when it rains it leaked all over contents I was moving!!!

Sandra Greer 
Rating:
3.0

Have manager come put and disconnect trailer. Pick up location assisted with hooking up trailer.

Tamela Brown 
Rating:
5.0

Ability to drop the Uhaul off at another location

Wade Angel 
Rating:
3.0

The truck needs some kind of work done it seemed like the transmission wasn’t pulling as it should be..other than that it was ok the people who issue the truck was nice and fast

Denisha Mayes 
Rating:
3.0

Customer did not leave a comment.

dylan Gruszczynski 
Rating:
3.0

The truck was extremely dirty on the inside and the guy at the corner who gave me the key was extremely rude.

EMILE SMITH 
Rating:
3.0

Its a gas station. The owner of the property came out to receive the truck; he charged me extra for the gas and the 100 miles. I paid over $1200 for this rental, UHAUL fleecing me for an additional $55 is really in poor taste. I have another move coming up, will use Penske trucks instead of uhual. As it is the truck was too expensive.

Dulce Suarez 
Rating:
3.0

The staff spoke very broken English and the left ramp retainer was broken and could not make them understand

Richard Walton 
Rating:
1.0

This was the most unprofessional location I have ever been to. They lady who checked my in was on a personal phone call, speaking in her native language and never ended the phone call while she handled my rental. She also did not make sure the equipment was hooked up correctly nor did she have a paper receipt. I went in to get the paperwork to which she replied the printer was messed up and she would email it, but it never came through. I had to wait for “her brother” to get there to print it. Then was never told that the rental was not a one way which is what I had scheduled. When I returned the equipment she still did not know how to print a receipt or come out to check the equipment in. I had to do it on line to make sure it was taken care of . This location should not be able to rent U-Hauls very poor customer service

November Spataro 
Rating:
1.0

The person at the store was very rude, she refused to turn the truck in because it was raining. She lied and said she didn't know how to return the truck, then when further questioned she said she'd return it if we went and took pics of everything but she wasn't going out in the rain. Then told my employee to leave her store when he told her to do her job.

Halley Mckinley 
Rating:
3.0

SERVICE AND CHECK EQUIPMENT

Luis Hernandez 
Rating:
4.0

Customer did not leave a comment.

TAMMY COULSON 
Rating:
5.0

Everything was ready as promised

Al Stewart 
Rating:
3.0

Customer did not leave a comment.

Taji Campbell 
Rating:
3.0

The truck need immediate maintenance. One of the belts under the hood whined continuously, the gear shifter was extremely difficult to operate & it also needed brakes. There should be a service record available to customers renting trucks. When we commented that the truck sounded like it needed serious repairs the manager wasn't at all concerned nor did he offer to confirm the truck was road worthy.

Carmen Carrington 
Rating:
5.0

Customer did not leave a comment.

Alma Spinks 
Rating:
5.0

Customer did not leave a comment.

Chase McCoy 
Rating:
3.0

Customer did not leave a comment.

Blake Stockwell 
Rating:
3.0

Uhaul decided to change the location both for pickup and drop. I wasn’t even notified why in regards to the drop off so I had to drive further away. My pickup location was also change the DAY BEFORE I was scheduled to get my truck and that was 35 miles away from my chosen location!

Vikesh Patel 
Rating:
1.0

Service was terrible

brittany taylor 
Rating:
1.0

Clean it. It was completely disgusting. The truck smelled terrible and there was mud inside of it and inside the back. Trash and food was left in there and paper was all over the floor of the cabin. I will never use uhaul again. Completely disgusting. 0 star rating.

Dimetri Shearwood 
Rating:
5.0

Customer did not leave a comment.

Michael Landers 
Rating:
5.0

Customer did not leave a comment.

Darmita Cox 
Rating:
3.0

How long it takes for you to get a rental

Darian Hines 
Rating:
5.0

Customer did not leave a comment.

Brianna Doss 
Rating:
3.0

Customer did not leave a comment.

DEVIN YINGLING 
Rating:
3.0

Customer did not leave a comment.

PERRY GULLEDGE 
Rating:
3.0

The Van has a steering issue. Definitely not safe! The gentleman at counter didn't seem bothered by what I told him and customer service was not good.

Tracey Barry 
Rating:
1.0

gas station, busy, one man running busy register and trying to do paperwork on 2 of us renting on a slow internet tablet.

Robert Gregg 
Rating:
1.0

They made me wait for 2 hours before getting the truck even though I had a reservation, and I was being over charged.

Renyse Laurole 
Rating:
3.0

Being dedicated to the rental process

STEPHEN HAGER 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER DANBERGER 
Rating:
3.0

Trusted the guy that he is going to send me the checkout receipt by mail ended up paying for an extra day as he checked me out on the second day I returned the trailer

Mohamed A Fahmy 
Rating:
5.0

Customer did not leave a comment.

Richard Bryan 
Rating:
4.0

Customer did not leave a comment.

RONALD MOON 
Rating:
3.0

Truck was very dirty specially inside the driver and passenger side the floor is dirty there was a couple of empty bottles of water it was bad

Bruktite Feleke 
Rating:
3.0

When I got the the truck, the inside was disgusting and far from clean. You can tell that nobody cleans the trucks regularly. Other than that everything went pretty good.

Kenny Losch 
Rating:
5.0

Customer did not leave a comment.

Pamela Lampkin 
Rating:
1.0

The truck was nasty. Spit was in the cup holder, trash inside the truck, no ramp, damaged/missing headlight.

Sonya Graham 
Rating:
1.0

I had to wait for 2hrs to pick up the truck because l couldn’t get the code for the lock box. Also the store owner wasn’t helpful.

VIVIANE MEBOKA 
Rating:
1.0

The customer service representative who attended to me online for the self-service pickup matched my information with another person's name. And because it's almost impossible to get someone on the phone without being transferred to another, I wasted more than one hour trying to sort it out.

DAVIS OLUKU 
Rating:
3.0

Customer did not leave a comment.

Makeda Kirby 
Rating:
5.0

Customer did not leave a comment.

amber toney 
Rating:
3.0

After experiencing to the worst customer service at the previous store the guy was very nice. Ebert. Though it took forever getting the uhaul. But it wasnt his fault because the system wouldn't let him rent the truck to me. After over 3 hours I finally got my rental.

Jamie Robinson 
Rating:
2.0

The U-Haul had a horrible smell in it. Like bad body order. You can tell the store owners do not clean these vehicles at all. They are dirty and nasty. I would definitely not get a vehicle from this location again even for the convenience.

Tera Pace 
Rating:
3.0

Be more professional in getting the equipment ready for the customer. I had to attach the trailer myself. It was fortunate that I knew how to attach the trailer. Nobody came out to check the trailer before or after. You have one person the store handling store purchases and Uhaul pick up and drop off.

David Marshall 
Rating:
5.0

I got very frustrated because the original return to location would not accept the RV. They sent me somewhere else and nobody was there. Had to call corporate to finally send me to a third location to drop off. Made me incur additional charges on the rental pick-up truck I used to haul the RV. The returning process was really very frustrating, not the final place I returned it to though. Those folks were helpful and they at least took it in at last minute notice.

Baba Trawally 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA WOODS 
Rating:
3.0

Customer did not leave a comment.

Gary Naughton 
Rating:
4.0

It was a convenient location, and especially because you have to put gas it in it before returning it, and the location is a chevron, as well. The trucks are clean and the staff friendly.

Marq reed 
Rating:
1.0

I was told by the clerk that if I brought the vehicle back I would be charged the same as a one way and I was not. I was charged almost 50 dollars more. I’m extremely upset because I had to ask for that money from my mother who didn’t have it to spare. I had a one way originally because I didn’t have money to pay for the extra. I don’t appreciate the customer service I received after explaining to him what he said to me. I will never go here again! Terrible terrible service.

Fredricka Whaley 
Rating:
5.0

No improvement needed. Renting from your location was fast friendly no hassles and very well priced. Thanks so much!

Deborah Boyd 
Rating:
1.0

Book inventory vehicles and keep the reservation, not change while the customer is driving to pick the vehicle up due to you booking a vehicle that wasn't available . Not wasting 3 hours of a customer's time opening and closing multiple reservations to attempt to fix a problem that clearly isn't being fixed by doing so. As Albert Einstein once said to do the same thing over and over again and expect a different result is the definition of insanity. Have a way to Check the customer out online where he or she can bypass the problematic reservation/checkout process that you have in place. The problem is clearly a disconnect between the system/server and physical pickup locations. Pay and hire workers who value customer service and not transfer you to avoid problematic situations because your system is messed up even though the customer has paid and has proof of payment. If I have proof of payment give me the freaking trailer or truck do not keep me and my wife waiting or give us the run around and keep us up all night driving for bureaucracy.

Kevin Crawford 
Rating:
3.0

Customer did not leave a comment.

Mohammad Tarique 
Rating:
4.0

The uhaul had been used to carry a HUGE load of garbage before our use (we found the landfill receipt in the glove box). The floor was filthy and stunk super bad like garbage!! I suggest mopping them out before renting out again.

Jason Folds 
Rating:
3.0

Customer did not leave a comment.

Hillary Rodales 
Rating:
5.0

Customer did not leave a comment.

Teresa Titshaw 
Rating:
4.0

Customer did not leave a comment.

Brandon Howard 
Rating:
5.0

Customer did not leave a comment.

Jasmine Simmons 
Rating:
5.0

Great customer service

Carlos Arrow 
Rating:
5.0

Customer did not leave a comment.

Deborah Moon 
No reviews have been submitted for this location.

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