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cynthia F.
Customer Reviews for Gold Star Fairview Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Only person available was a child who did not know anything about the procedure. Very unprofessional.
Kaelan C.Did get my 100$ deposit instead I got nothing back
Amanda T.Very helpful
James P.There was broken glass in the trailer when I picked it
Paul L.Quick and easy process, did online check in, when I arrived, was put the door in 5 minutes, hooked up and on the road. Friendly service, well done
Kate H.Rang twice, a teenager finally woke up (9:30am on a Sunday), shows up to the door bare foot, and stayed as is the entire time. Truck was given to me with a quarter tank, yet upon return, the attendant told us we needed to fill half the tank. We had already put $30 of gas on our way to Brockville (from Cornwall), we had to put $120 more upon delivering the truck back. So a total of $150 for about 150 KM....
Marc-André R.Site where pick up had no fridge dolly and I booked a dolly
scott H.These ppl run a nasty motel and uhaul rental spot all in one. They have a sign open but their not really you gotta ring the door a bunch of times even it states open on their website. I went Saturday afternoon they never answered the door. On Sunday they finally answered the door. Furthermore they have a teen kid dealing with ppl. I dealt w him and he's socially inept. Does not say hi or bye or thank you. He's rude. He took the keys back and said nothing. The place is disheveled and unprofessional. Corporate should remove their franchise license and relocate to better more prideful ppl.
Emidio P.Location is convenient. Woman running the office was polite and knowledgeable.
Christopher M.Nothing very smooth
Mitchell S.Did not get the dolly I ordered
Vincent R.It's all good.
Richard D.Make sure back of truck isn't full of broken glass and empty coffee and drink bottles and bags of garbage wich i had to pay to dispose of… Wich is not the uhaul company's fault it's the staff of the location from renting… hence why I still give uhaul an excellent review .. the company is amazing and make it easy on a move above all the rest of the stress to worry about.
Suzanne D.I reserved a 4x8 cargo trailer. Friday night, uhaul called me to advise a 4x8 would not be available for today, so they reserved a 5x8 cargo for me instead. When I got to the office, they DID NOT have the 5x8 that was reserved for me. So I had to settle on a 5x7 open ramp trailer instead, at a higher price. The switch in trailers put me behind my schedule for over a half hour. So wrong trailer without notice, higher price for an open trailer, very slow assistance. Not good, I was not impressed.
Serge E.Being awake to hand over the keys instead of having to ring the doorbell 20 times. And answering the phones when someone calls, it shouldn't take 11 calls until 4pm for someone to answer phones
Brandon R.On time delivery. No delay . Good service and well maintained truck. Definitely will go again in a next move. Highly recommended. Thank you UHAUL!
abdelmonem B.Keep doing what you are doing, Good service. Keep up the great work!
Nadeem C.The only comment is that the attendant was not immediately present when I arrived at the prescribed time. I had to ring a bell for service several times.
Daniel P.No troubles, everything went smoothly.
Michael D.After having to use a truck that was 6 feet smaller than the truck we reserved, and having to do multiple trips, we dropped off the truck to the location where noone was present. Then I received a receipt stating that I owe for.gas that I had already put in to match what was used, and kms that we were told were covered. This was a horrible experience and I will never recommend UHaul to anyone.
Ashley M.Rude and didn't want to help with a refund , no one was there to help , someone had to call the person in charge and had to wait over half hour to get my refund
ryan M.Online reservation and equipment ie corporate was excellent The location staff inattentive , no help or instructions given re equipment generally indifferent attitude , lucky we need your equipment and not them
Tony K.Nobody was available to take my keys or check the truck that could speak English properly. 2 weeks later and I still have not received my $100 deposit back yet. I was told it would come in the mail in a week and nothing has come and no one is ever available over the phone. Very disappointed. The field the trucks were parked in was full mud and water at time of arrival. Still waiting for my money to be returned and my have to contact the local authorities if needed.
Curtis B.Only needed it 1 day but locked into 3 days with no refund for early drop off. Prices are beind ridiculous...won't go back if I can help it
Cathy P.Very please with service and professionalism thank you
Denis C.Great assistance to get me on my way quickly.
Peter R.Very nice people help full
Kody M.The rental that I had confirmed was not available upon arrival and the retailer didn't have a clue as to where it was or why it wasn't there. I had to settle for a smaller truck which required multiple trips, resulting in an increase in cost on an already tight budget. They also did not have the appropriate dolly that I had reserved and was given a much heavier dolly that was ultimately useless for the job I was doing. I was also just given the key witb the truck number on it and sent on my way, and when returning the truck I found the facility locked and had to ring the doorbell for service, at which time I was met by a young boy of maybe 10 years old who took the key. When I asked if I had to sign anything further or speak to anyone, I was told no and he just walked back inside the building. Overall, not a great experience at all in my opinion, and I will definitely not recommend thisocation to anyone looking for Uhaul equipment.
Scott P.Service was better than expected
Arthur F.after I booked the truck, I tried several ways to change the truck from 15' to 20' without success
Shelley V.J'aimerais formuler une plainte. Jai loué mon camion à Valleyfield sur le chemin bord de l'eau avec diable, couverture et strap, 2 jours avant je reçois un message texte pour me dire d'aller chercher le camion à l'île Perrot, arrivée à l'île Perrot le camion n'y est pas. Le personnel de cet endroit ne fesait rien pour arranger le problème, j'ai dû appeler moi même la personne qui était en retard avec le camion pour savoir dans combien de temps il serait là !! La personne me répond qui a loué le camion y'a 1 semaine臘â€â™€ï¸ Je reçois un appel 2h plus tard pour me demander si je veux aller chercher le camion à Cornwall. Samedi j'ai perdue 5h avec tout ça plus le coût de l'essence aller là puis là -bas. Arrive à Cornwall, ouvre le camion pour vérifier si tout y est...bin non! Aucun diable, ni couverture et encore moins de straps!! Le camion était sale et y' était remplie de vitre, j'ai dû le nettoyer. J'ai parlé à la répartitrice qui me dit que la politique u'haul c'est 50$ de remboursement... Que j'ai toujours pas reçu, j'vais vous dire que ça couvre pas le tiers de ce que j'ai perdue et dû dépenser. J'ai dû louer l'équipement manquant et ça m'a coûté cher pour 2 jours. J'ai rapporté le camion 26h d'avance et j'ai payé pour 3jours et encore là rien reçu!!! J'aimerais fortement un retour d'appel 450-567-3726 merci!
Julie B.I reserved a one-way trip 26' cube via 24/7 pick up destination Cornwall to Gananoque for approx $147, upon arrival the location did not prepare the unit and was closed at the scheduled time, left stranded and in urgency as this unit was rented for us to move on a real estate sale closing day we called U-HAUL customer line whom offered a 15' cube and enclosed trailer at another location, with a $50 "inconvenience fee credit" and free trailer. Upon visiting the other location with the 15' unit and small enclosed trailer it was clear this would not suffice our required volume to haul, we required a 26' as per the reservation, this location then released a 26' unit on the account that we return it same day (300KM round trip). Therefore our travel expense went from $147 to a pre-paid cash point of sale expense of $547 in addition to a total of $175 in fuel. I spoke with U-Haul customer line again once we arrived at our destination in Gananoque prior to returning to Cornwall asking if they could make an adjustment and allow us to save the return mileage fee's and fuel and drop of at our original drop off destination just out side of Gananoque, she explained it was a Cornwall owned truck needed to be returned which we understood and quite bluntly the representative said she could create a customer case number and have someone reach out within 72HRS though "not to get my hopes up" that I can anticipate only receiving a $50 inconvenience credit on the guaranteed reservation not following through. In conclusion, we relied on a guaranteed reservation that did not hold its promise being unavailable, we lost time in finding another location without our reserved dolly and mats included in the original location reservation, we then had to return the unit from Gananoque back to Cornwall an approximate 1HR45MIN drive and returned back to Gan via a cab to our new home from Cornwall, we incurred additional $400 expense in rental fees and half of our total $175 fuel bill therefore a total additional cost of $487.50 plus cab fare from Cornwall to Gan of $200. All of the U-Haul units advertise save on travel and fuel costs hauling with our equipment and guaranteed service. Yet the customer service rep dealing with a polite interaction in a blunt tone states we can only anticipate a $50 credit and to take care then quickly hanging up after I acknowledged I did want to speak to the complaint file representative within the 72HRS. This is the worst undelivered promise and triple reserved expense let alone our additional time lost, additional mover fee's due to additional time, and cab fair back from Cornwall to Gan. I will never deal with UHaul again and I will share this experience in effort to save any other movers for being put in such a horrible situation. I run a business and we treat people fairly when unfortunate circumstances arise, we the customer in this circumstance at no fault of our own incurred triple the expense because your organization did not deliver its promise and additional time and stress. This entire reservation should be credited including our additional fuel expenses.
Mary A.Have equipment rented actually in stock, refund me my safe move as I never payed for that
Amari H.Was charged more than what i was suppose to pay even with refund. Also business was not open had to ring doorbell at least 5 times or more. When returned truck early was said the system was down.
Nancy D.Nada
Francois D.When I arrived to drop off the trailer, the one person that was working there was about to take their child to school and I was left to unhook and park the trailer on my own. I am surprised that a company, the size of U-Haul, and who has been around as long as U-Haul, Is run as incompetently and unorganized as I have experienced.
Ken D.Didn't answer the phone. Had to go to location to ask a question and confirm availability, During pick-up had to wait for correct person. He was friendly and helpful with information. He did not go outside to check the equipment or help me hook-up. Everything did work out OK in the end.
David B.I was triple charged and had to return to get a refund. Other than that o would have recommended them. No problem getting the refund
perley L.I had to rent a doley for the big aplyance they had only a box doley I had to call to get a 20 foot truck after I paid for truck they wanted to give me 17 I had to move a two bedroom house in one time and had to wait for the peaple to move out I said if I don,t get at least a 20 foot to give my money I paid a head I would go some place els I rented u haul before lot time and never problem like this at the office were ok with me but no poduct to give me to use I think head office of this company needs a waking up
RichardT V.i took uhaul back on the same day an i did not recive any refund yet.
Owen L.Super easy to deal with no problems everything was great..
Judy M.The people I dealt with here were respectful and communicative.
Jo-Anne L.When I dropped off truck their 12 year old kid took my key and said “ your good†No one even looked to see if truck was in the condition I took it in Very poor set up uhaul has
Paul R.Got to the place and our 26 foot trailer was missing a windshield wiper. Luckily they had another 26 foot trailer there they swapped it for us but even then every truck on the lot was full of ice and snow, vehicle needed an alignment had to drive it with given it was almost an hour to get the vehicle in the first place. Seen another customer had to tow their U-Haul our of the parking spot as it was cover in snow and ice. Very poor presentation, desk person was nice but everything else was poor.
JACOB W.Answer the door or the phone when the sign says they are open .
Thornton W.When you book a truck for one time and you have to stand around waking for them to get up
COREY M.I would suggest going out of your way to avoid this location. Odds are it will save you time and/or money.
DEREK H.The washer fluid for the windshield was empty. Maby have a spare jug for the next driver.
Chad S.The person I dealt with wasn't a UHaul employee but made sure her son got the keys.
Sebastian K.Maintenance on equipment. Burnt signal light on trailer and the roll up door need adjustments or lube. Could barely lift or close the roll up door.
ALAINJOSEPH B.Truck cabin wasn't the cleanest when I got it. (Dog food in cup holder?) I was annoyed when I found out that would need to be the one paying the $25 cleaning fee at check out, if I said the truck wasn't clean enough for the next family. The truck bed had a dolly and several (dirty) furniture pads scattered across the truck. I did not pay for, or need, any of this equipment. Just took up space for nothing. I guess that I will be checking the truck bed before leaving with a truck (if I ever decide to rent from uHaul again.) I left the truck cleaner than when I picked it up, and I'm frustrated that I had to be the one to clean it.
Mathieu H.For a satellite location (motel/ U-Haul facility) staff was excellent! ¡Gracias!
STEPHANE M.Return was easy and quick.
Bruce C.The lady at the location had no idea about the equipment. She couldn't even tell me the size of ball required, nor did anyone offer to assist in digging the trailer out of the snow. The trailer itself was fine but the location was mediocre.
Andrew N.Don't tell guest they will be credited for surplus fuel in the tank when it's not the case . Show up on time. Improve booking so that you are warned earlier that the truck will not be available at the set location. Drop off took 40mins wait on the phone because the website was down. Usually like uhaul just a bad experience this time.
Victor C.Terrible experience!!
Lise M.Just tidy the place up....
PIERRE D.Appliance dolly rented, but only got regular small dolly and charged same price of $10 instead of $7!
James M.