Customer Reviews for Furniture Source West
(U-Haul Neighborhood Dealer)

191 reviews

300 Cantyre St   Port Wentworth, GA 31407

(912) 966-2367

Office Hours

  • Mon-Sat: 11:30 am–3:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(912) 966-2367

300 Cantyre St
Port Wentworth, GA 31407

Services at this Location:

Office Hours

  • Mon-Sat: 11:30 am–3:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Make easier on self checkout

Bernice Smith  
Rating:
5.0

Customer did not leave a comment.

George Reckentine 
Rating:
5.0

Customer did not leave a comment.

Allen Houston 
Rating:
1.0

We went back on a day that was advertised to be open but was not and looked like it has not been for years. Very dirty and NO PERSONAL at location.

Valencia Melton 
Rating:
5.0

Customer did not leave a comment.

William Perry 
Rating:
3.0

Customer did not leave a comment.

Robert Gresly 
Rating:
1.0

no one onsite. trash everywhere. no answer to phone

W. DEAN REUTHER 
Rating:
5.0

Hold on to the employee who helped me! She was fantastic. She was willing to open the store on a Saturday to make sure that I got the trailer that I needed to pick up. She was incredibly patient and polite. She's a keeper!

James Poland 
Rating:
1.0

No one was there to check out the truck for us so we were moved to online check in. The digital portion of uhauls pickup was a disaster. We waited for 45 minutes in the parking lot and 10 minutes on the phone to reset our account. Another family was also there to pickup there rental and they were struggling ro get the scan to work too. Save yourself time and just go to Penske.

Matthew Velazco 
Rating:
5.0

Customer did not leave a comment.

Raymond Dickey 
Rating:
4.0

Customer did not leave a comment.

Susie Kern 
Rating:
1.0

This is a confusing location to find. Were it not for seeing U-Haul trucks on the lot, I would have missed it because there is absolutely no signage. The 'Furniture Store' is simply a run down brick building, again, with no signage. The lot is small, cramped, and somewhat difficult to get out of with the 26' truck and car trailer. The attendant rescheduled my pick up of the truck and trailer a day earlier than needed because I had requested 10am for pickup time, she said 'I don't get there that early so can you pick it today?'. She was a nice person and seemed competent, also added a day to my rental because of the early pick up. The problem is, I lost most of a day of packing to unexpectedly go get the truck, which was at a location that was an hour from my home. That put even more pressure on us to get the truck packed, not to mention finding a place to park the truck and trailer overnight because I lived in a HOA patrolled neighborhood that would not allow moving vans to be parked on the street. It was very inconvenient having to park the truck and trailer at an overflow lot for a movie theatre, which when I went to retrieve my truck and trailer, had the police and the security people for the lot waiting to talk to me and threatening to have the equipment towed. This all began with having to pick my equipment up at 1pm the day before I needed it instead of my request of 10am the day of loading.

Scotty Martin 
Rating:
5.0

Customer did not leave a comment.

Justin Moe 
Rating:
5.0

Customer did not leave a comment.

James Blige 
Rating:
2.0

No individual was at the location if you needed any assistance. The 800 number was very helpful. A dolly I had requested was not in the vehicle when I rented it, I am hoping they removed that charge.

Colleen Martinka 
Rating:
4.0

Very good experience.

Al Allred 
Rating:
5.0

The truck that I had had a leak and was dripping water onto my boxes and furniture.

Savannah Eason 
Rating:
5.0

Customer did not leave a comment.

Sergio Gonzlaez 
Rating:
5.0

I didn't have the multipurpose cart, and I paid for it and it wasn't there. thank you

Santiago Sequera 
Rating:
1.0

Lock was jammed, website wouldn’t work. Not much direction

Brianna Buckley 
Rating:
4.0

Uhaul gave us the run around. Let us schedule a truck that wasnt available at one location. Sent us to another location and charged us for both even though we only used one.

Henry Riner 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LASSITER 
Rating:
2.0

Trucks are never clean and staff has attitude like you are a bother to them

Charles Wevers 
Rating:
3.0

Customer did not leave a comment.

Gary Cherhoniak 
Rating:
2.0

By far my worst uhaul experience yet. First time using self check in/out and it took us over 2 hrs to get through everything to actually get the truck. Which delayed our entire move. Will never do it again.

TRELIN JONES 
Rating:
5.0

Customer did not leave a comment.

Paula Guthrie 
Rating:
5.0

Thank you

WILLIAM ROBINSON 
Rating:
5.0

Nothing. Everything was very professional. Thank you!

Roberta Cupoli 
Rating:
1.0

It took me over an hour to process to get the trailer. Plus it was only one person ( older female that was injured ) and I had to hook up a 6 x 12 trailer all by myself without any portable lift. I physically had to lift the front of the trailer on my hitch which i almost gave up as it was hurting my back as I honestly know I pulled lower back muscles. Never again well I use this location. I almost just left. Then she said she needed to take a picture after I hooked up the trailer. I think I am due a refund. After I got home I was texted from Uhaul telling me the other people were looking for the trailer and wanted me to return as soon as possible Horrible Horrible ordeal 200%

keith loader 
Rating:
1.0

They weren't open when supposed to be open. They added additional fees without a follow up. The individual said she couldn't read the gas reader and she just guest they gave it to me on full. When the paper clearly says 1/4 tank . So I was billed over price. Disappointed

Shanqueena Harris 
Rating:
4.0

Customer did not leave a comment.

Tiffany Knight 
Rating:
5.0

Thanks 😊

Ron James 
Rating:
1.0

Location didn’t have a normal opening time. Arrived at the pick up location at 0930. Business scheduled to open at 11:30 but did not arrive until 12:15. Employee with the business reeked of marijuana.

scott Roberts 
Rating:
3.0

Fix and clean the trucks. Truck hasn't been cleaned in months, mirror missing, air bag light on, steering loose

Charles Wevers 
Rating:
1.0

Actually have someone there

Joseph Joy 
Rating:
3.0

Customer did not leave a comment.

Robert Mathews 
Rating:
3.0

No staff was ever at the site. I did coordinate an early pick up but the supplies needed (2 hand trucks and moving blankets were not in the truck at pick up time. At return time of 3pm, the office was empty and locked and could not receive a refund for the missing items charged.

Todd Yule 
Rating:
1.0

For one don’t give away a vehicle that was reserved to a walk in appointment just because they’re “an out of town” vs an “in-town” move. If a vehicle is reserved you should honor that. Because of this location’s unprofessional conduct I had to make 3 times the amount of trips due to getting a truck half the size. Not only that but the truck was in terrible condition. I was offered a $10 discount. That’s great. $10 to offset three times time miles. Also, right mirror was unusable until I was able to fix it back home. My entire first drive I was blind on the right side. Unfortunately it was the day of moving and I had no choice but to use this horrible truck since my reserved truck was given out from under me just so this location could make a few extra bucks. I will never use this location again and I sure won’t be using, or recommending, uhaul to anyone I know.

Aaron Sargent 
Rating:
1.0

My pickup was scheduled for 12 PM, after making several phone calls to the rental facility as well as U-Haul, someone finally showed up at 12:35 to assist me with my rental. Totally unacceptable.

Terry Grena 
Rating:
3.0

Customer did not leave a comment.

Robert Newman 
Rating:
4.0

Better equipment. Make what is reserved available to customers and notify them if amendments need to be made.

latasha rawlinson 
Rating:
3.0

This experience was terrible. Pickup location was changed to a very inconvenient area. Added over 25 miles each trip. Had to make two trips because dolly’s weren’t in truck at pickup and store was closed.

Minis Hillis 
Rating:
2.0

No one answer the phone you had called main uhaul to call their person

Nicole Miller 
Rating:
1.0

Customer did not leave a comment.

Marty irons 
Rating:
1.0

No one there. Neighbors said they just left for the day around 130pm.

Marty irons 
Rating:
1.0

Actually be at the facility during rental hours or leave the keys in the lock box and not just leave early with no notification

DeAnna Tennant 
Rating:
2.0

No service available on site despite posted hours.

Samuel Christie 
Rating:
5.0

Lady at front Desk was friendly and helpful.

Andrew Weir 
Rating:
5.0

Customer did not leave a comment.

THOMAS CORWIN 
Rating:
3.0

Customer did not leave a comment.

Miles Nettles 
Rating:
5.0

Customer did not leave a comment.

Gale Zirpolo 
Rating:
1.0

No one was there for the return even during working hours says they close at 3:00 I was there at 1:00 and place was locked. I drop off my 5x9 trailer on saturday the same day I rented it and was charged an second day rental called the location for two days no one ansawers . this place is a joke and I want a refund. Not my fault no one was there. I have pictuers with date and time of drop off. I even called the uhaul coutomer service number and when the placed was locked and no one was there. so you should also have record that the return was made on the same day of rental.

Jason Droz 
Rating:
3.0

Customer did not leave a comment.

Erin Re 
Rating:
3.0

clean truck

Sharron Bradham 
Rating:
3.0

Customer did not leave a comment.

Leonard Jackson 
Rating:
5.0

Customer did not leave a comment.

COLUMBUS RAWLS 
Rating:
5.0

Ms. Patricia is such a nice person.

Paula Cates 
Rating:
5.0

Customer did not leave a comment.

COLUMBUS RAWLS 
Rating:
3.0

clean food and drink stains out of front cab - disgusting. actual check in was painfully slow in hot, stuffy warehouse

Mark Easton 
Rating:
4.0

Better overall communication and follow up to questions

DENNIS LAMBERT 
Rating:
5.0

Customer did not leave a comment.

Paula Cates 
Rating:
5.0

Mobile pick up was an issue, my address auto-populated and was correct yet I got an error message that the zip code was wrong, which it wasn't. This caused a delay.

RHONDA FRANCO 
Rating:
4.0

Extend business hours.

Robert Jefferson 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY NICHOLS 
Rating:
3.0

The person who help me was wonderful she stayed a little longer because I was running behind and I am grateful for her more than she could know

ADRIENE HARRIS 
Rating:
5.0

Customer did not leave a comment.

SEAN LOTT 
Rating:
1.0

When we got there on pickup day to get the truck, we got the key no problem. However, there was a lock on the back without a code. We called the 800 number and still couldn't get in. We had to wait until the following day to go back when the place opened to see about getting a code. My other choice was cancel the reservation and book another which I did not have the funds for after paying $900 on this truck. Upon arrival the following morning we were there but the owner was not. We waited an hour after open time for her to show up only to tell us that was not her lock and we had to call the 800 number again to have them reach a regional manager to cut the lock off. This initial debacle caused us to move all hotel reservations ahead a day and reschedule movers for the following day. The lock debacle caused me to lose the moving help I hired as I only had them for 3 hours and by the time this lock was cut off and we got back to the house, the movers time I paid for was over. They were able to help load the first truck I had but not the second at all. Such a waste of time and money. This location is the worst. You'll lose money and time and the frustration isn't worth it.

David Brown 
Rating:
4.0

Customer did not leave a comment.

Emmett Griswold 
Rating:
1.0

Have actual business hours instead of just having to call a number and hope someone shows up.

Kristen Oravetz 
Rating:
1.0

Customer did not leave a comment.

Clark Blackwell 
Rating:
3.0

Customer did not leave a comment.

Brian Quincy 
Rating:
5.0

Very Friendly and helpful person. I was able to get the truck and get my things out of storage and return the truck in great time.

Juerlene Williams 
Rating:
3.0

Customer did not leave a comment.

LATANYA CUYLER 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE LOGAN 
Rating:
1.0

A nicer, well-staffed facility is desirable. Let me first say that the agent was very good and joyable to work with. But the location and quality of the facility is not up to par. Contrast with where I dropped off in the next section.

Stephen Grabosky 
Rating:
3.0

The overall virtual experience was a nightmare. I was there over 2 hours trying to check in.

Yvonde Wheeler 
Rating:
2.0

Customer Service Rep was almost 13 minutes late getting there (to a locatioin that didnt even open until 11:30am). Truck information was not already in system although previously reserved. Rep was very slow however was very nice. Truck was clean.

Krystal Little 
Rating:
5.0

Customer did not leave a comment.

Daniel Allen 
Rating:
5.0

Very friendly

Juerlene Williams 
Rating:
3.0

Customer did not leave a comment.

gary primus 
Rating:
1.0

Could not find the location at first. After I learn what to do using my mobile phone it was easy. A few issues kept saying system errors.

Dominick Stow 
Rating:
5.0

I

Roger Olsen 
Rating:
5.0

Customer did not leave a comment.

Columbus Rawls 
Rating:
3.0

Customer did not leave a comment.

Don Frew 
Rating:
2.0

Sent to this location the day of return being told that it was open until 6 PM. Arrived at the location and it was closed. Called UHaul and then was told they close at 4PM. One of the WORST moving experiences with UHaul !

Richard Howard 
Rating:
5.0

Customer did not leave a comment.

Zach Bailey 
Rating:
2.0

I don’t know about the facility because I didn’t not enter the building. The truck was old and damaged from previous use. I rented the truck extra days and they charged for the insurance every day. Will never rent one again.

Amanda Goodwin 
Rating:
3.0

Customer did not leave a comment.

Kurt Williams 
Rating:
2.0

It was very hot in the building and they were having some kind of computer problem so it took forever for them to check in the guy in front of me and then have me check out the truck. Its July in southern GA..you have to have AC. Then the truck had a broken mirror and the little red indicator that told you what gear you were in was broken so you could not tell if you were in drive or reverse or park..etc. Then the kicker was the checking back in process. what a joke. the time it took to check out the truck and then check it back is was ridiculous. I was late(3hrs) getting the truck back..but the place was closed all day so no one was checking it out after me and I was charged for another full day! I know you have 6 and 12 hr rental times, I feel like I got a crappy truck and a crappy deal. This is why my family always uses Budget. I should have listened to them!.

Janel Lamph 
Rating:
1.0

Have a truck in better condition and gas in the tank. Make sure the truck’s key is In lockbox for truck share pickup.

Javaughn Francis 
Rating:
3.0

I scheduled to pickup at a location close to my move. My pickup time and location was moved to another location. That location did not have the truck I was scheduled to pickup. I was diverted to this location 20 minutes further away. I was also required to return to the further location. Due to the scheduling changes and issues my planned AM start time was pushed back 3 hours requiring me to work in the hottest part of a 100 degree day. I was denied my request for a $50 credit for their reserve guarantee. I had extra fuel and mileage charges due to the change in pickup and return location that I will never get back. I have used Uhaul numerous times in the past but will highly recommend other truck and trailer rental services moving forward because of the experience and how it was handled by the customer service reps. I was hung up on before speaking to a rep twice when trying to figure out where my truck was while at the second pickup location and twice at completion of the rental. All 4 hangups were after waiting for several minutes to get through to a rep. Do not Go Uhaul.

Joseph Buroker 
Rating:
1.0

U-Haul basically stole $200 dollars from me. I was charged twice for my rental. It took 2 days to finally reach customer service. Which was no help and simply told me to call my bank. I set up a dispute to get my money back and still have not received anything in over two weeks now. I will not ever use uhaul again and strongly discourage anyone else from doing so, unless they too want their money stolen and never compensated.

Dylan Ward 
Rating:
5.0

Customer did not leave a comment.

Jonathan Galang 
Rating:
5.0

Will use again

Christopher Howell 
Rating:
5.0

Great Customer service Location was excellent staff was extremely helpful.

JULIAN POLITE 
Rating:
5.0

Customer did not leave a comment.

sherry park 
Rating:
3.0

La atención del personal muy buena y amables,me sentí muy cómoda con el camion,...

July Fontecha 
Rating:
5.0

Customer did not leave a comment.

heriberto sandoval 
Rating:
5.0

Truck was dropped off after hours therefore did not have any first first hand experience with the staff however after the fact and via telephone was very happy and satisfied with all individual dealt with and would definitely recommend going to that location again

earl gage 
Rating:
3.0

I was charged 140.00 for what was supposed to be around $40.00. I will be contacting the location to see how to resolve this issue.

DEONA WILLIAMS 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top