Customer Reviews for Franklin Auto Masters
(U-Haul Neighborhood Dealer)

125 comentarios

696 Franklin Blvd   Cambridge, ON N1R7Z1

(519) 620-8903

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 11 a. m.
  • Dom.: cerrado
Horario especial
  • 8/20/2022: cerrado
  • 8/27/2022: cerrado
  • 9/3/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(519) 620-8903

696 Franklin Blvd
Cambridge, ON N1R7Z1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 11 a. m.
  • Dom.: cerrado
Horario especial
  • 8/20/2022: cerrado
  • 8/27/2022: cerrado
  • 9/3/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

all was great. in and out in 10 minutes staff was good

GEOFFREY M. 
Clasificación:
1.0

The truck's pick-up location was moved to another City, and I did not get an email expressly stating it; instead it was hidden in my check-in email. I did not have time to travel further, nor did I want to pay for twice the mileage I originally planned for. I ended up calling my original location and getting a larger truck at the last minute, but it was much bigger than what was needed and cost more per km. This was very disappointing given that I reserved the truck a week in advance; if a piece of equipment will not be available, I should not be able to book it. I have not been offered the $50 'reservation guarantee', even though the truck size I reserved was not available at the location I requested.

Jessica B. 
Clasificación:
5.0

Had to keep it longer than first anticipated was no problem getting it extended

David B. 
Clasificación:
3.0

Cleaning the inside of the trucks

John W. 
Clasificación:
1.0

Got 2 days of rental . Had it till 1130 but was called at 9 and said it is book for 9 so I lost out of 2.5 hr.

Matttracy M. 
Clasificación:
4.0

Owner was friendly and helpful. Vehicle was well maintained.

Nancy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

The guys were great at this location. Truck was good too.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison S. 
Clasificación:
3.0

I selected NO coverage and was charged $15 for the safe move coverage anyway. The barrage of additional fees for equipment and insurance is unbearable.

Tony D. 
Clasificación:
5.0

They were very good gays

MOHAMED A. 
Clasificación:
5.0

Very quick and great service

Scott H. 
Clasificación:
3.0

Fill the U-Haul with more then a 1/4 tank of gas

Maddox R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BHARAT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCE R. 
Clasificación:
1.0

The experience was horrible from start to finish 1) When I went to pick up my truck, I had to call someone to get a key 2) I rented a storage unit, and upon arrival there wasn't a key, as promised in my contract 3) I rented the truck from Sunday to Monday And was originally charged an extra day 4) I believe I may have been credited for the mix up, but no single person has addressed the issues. Absolutely pathetic from a customer service point of view But I suppose this is the world we live in now I will NEVER use your services again.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANA B. 
Clasificación:
1.0

There was lock on the backside while, and we were stuck badly without access to open it. I have filled fuel tank and attached receipts while submit the keys, but they have still charged extra money for fuel. Extra charges and worst service.

HARDIK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDALLAN T. 
Clasificación:
1.0

the individual working at Franklin auto masters charged me so much for gas when I got the tank with a quarter and I even have a picture right after I took the vehicle and I still incurred a gas charge after putting it back to the same spot as I took it from… I refilled it and put it back to the original spot - there is a gas station right beside the damn store - but I'm sure they'll say it takes 20$ to just drive there. Absolute nonsense!

DANIAL F. 
Clasificación:
5.0

Best Mike

MOHAMAD A. 
Clasificación:
4.0

El cliente no dejó un comentario.

K-PAUL D. 
Clasificación:
5.0

I had a great experience overall. The gentleman who helped us was fantastic! I will definitely go back there next time! Gracias

Barbara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASUDHEVAN C. 
Clasificación:
1.0

terrible customer service from uhaul

Zachary N. 
Clasificación:
5.0

by far the best experience i have had renting , keep up the great work

GRANT E. 
Clasificación:
3.0

Rented small truck for 10 mile local trip. Replaced gas used and retained receipt. Still got charged a gas fee.won't return or recommend

SHAUNG W. 
Clasificación:
3.0

El cliente no dejó un comentario.

FREEMAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKNORMAN K. 
Clasificación:
5.0

The service was great. They even completed my registration for me and got me off fast. also, did a quick repair on my car while I was moving.

SATISH D. 
Clasificación:
5.0

The service was fast and friendly and the equipment (truck) was well maintained and ran perfectly.

SATISH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

R-GREGORY P. 
Clasificación:
3.0

Your self pick-up app is terrible! It took us over 2 hours sitting in your parking lot until 11pm on Nov 12, 2021 not able to get in the truck! Photo glitches with my android phone! Phoned for help and waited forever - so many others had the same after hours experience because calls were taken in order. UNBELIEVABLE!

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baljinder H. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERTRUDE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald W. 
Clasificación:
4.0

I had trouble checking in which caused a lot of issues at pick up AND return

Salman M. 
Clasificación:
5.0

Nada

GERTRUDE L. 
Clasificación:
3.0

This location I found inconvenient and there was little communication with the staff . I would say it would be something to look into

Robert S. 
Clasificación:
3.0

Cab of the truck was exceptionally dirty including mud and food mashed into the floor. With cleanliness and hygiene playing a large role in society it was a little shocking to be given a truck in this condition. I do have pictures if interested.

Timothy K. 
Clasificación:
2.0

- Gentlemen assisting was very nice and professional. - I do not believe the truck was checked over prior to my arrival as the passenger side headlamp was out, and the one that was working was pointed at the ground 6ft in front of the truck. - Wiper Blades are not in great shape These few things on top of driving at night and in the rain did not make it an enjoyable experience. The truck is NOT safe to be driven as It is extremely dangerous.

Nathaniel S. 
Clasificación:
2.0

Terrible experience. Confirmed reservation was not available at first location. Got a call 30 min before pick-up moving me to a different location. Equipment was not available there and apparently nowhere else. Nobody seemed to care. Was told it was not Uhaul's fault since equipment was "abandoned" by previous renter. Finally after multiple calls was sent to 3rd location and had problems with mobile entry. Called help line and was disconnected and got recorded message to call back later due to technical difficulties. Had to beg a guy at reservations to help and he finally walked me through the process. Lock was very hard to use and last row of letters would not move at all. After several minutes of fiddling finally got code lined up. Once inside and started, van had low pressure warning message for rear tire, which was blocking milage, so couldn't confirm if correct. Checked pressure and seemed fine. Had to proceed while constantly nervous over potential tire issue. Very stressful experience.

MICHAELJ B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Swapnil P. 
Clasificación:
5.0

Everything was perfect

PHILIPJAMES W. 
Clasificación:
2.0

Cheapest price just a pain for pick up/drop off and not good customer service (thru uhaul not pick up/drop businesses)

Megan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

The owner was friendly, accommodating, and helpful

BRENT S. 
Clasificación:
5.0

The gentleman we were dealing with was fantastic. Very kind and understanding. 100% would recommend them. It's not every day you come across people with good genuine customer service. These guys definitely have it.

Vincent V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Syed T. 
Clasificación:
5.0

Very friendly when I called and great to deal with. Knowledgable and helpful. Overall an excellent experience. Highly recommended.

GIACOMOG G. 
Clasificación:
2.0

If an equipment is not available it should have been informed to customer before pickup. I rented a 4-wheel dolly but there was no availability and I have to make a way to this to work with a 2-wheels dolly cart. That was not fun

ALEXANDER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO P. 
Clasificación:
3.0

We dropped the truck off after hours. No one was there.

KYLED C. 
Clasificación:
5.0

Too bad tou didn't get a credit on extra gas you put in. I got this uhaul with a ¼ tank of gas and left it at ¾.

GREG F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASGREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

Can be much cheaper

JOAO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Absolutely fantastic experience, would highly recommend!

Andrew P. 
Clasificación:
5.0

It was a great experience overall. The 10 ft truck was a perfect size. It was clean. Easy to drive. The check in and out process was quick. Great value for the money spent!

JENNIFER K. 
Clasificación:
5.0

Clean and well maintained truck and great service.

JAMESA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristina I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfeu N. 
Clasificación:
5.0

El cliente no dejó un comentario.

mauro P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tianqi Z. 
Clasificación:
5.0

-GENTLEMAN ON FRONT COUNTER WAS VERY COURTIOUS

Mike F. 
Clasificación:
4.0

Asked to drop truck off in Tillsonburg, that OK ed . When I tried to drop off in Tillsonburg first said yes ,then no , then it was 250.00 to drop off Very confusing

HAROLD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor M. 
Clasificación:
3.0

El cliente no dejó un comentario.

IMTIYAZYK B. 
Clasificación:
5.0

The interior windshield had to be cleaned by myself as it was dirty. Otherwise the vehicle was very clean. I did have some issues with the final bill as I was charged in miles when the odometer was in km. Took a few days to resolve, but with help from Zach the field manager we were able to get this resolved.

CRAIG F. 
Clasificación:
5.0

Servicio al cliente de excelencia. Would recommend this location

Ron P. 
Clasificación:
5.0

Will definitely rent from here again.

Moira D. 
Clasificación:
4.0

The check in system is a bit tedious, why was it asking for a second contact?

Kenneth D. 
Clasificación:
3.0

No one told me I had to put a deposit if I was paying debit. The quote I got when I booked it and confirmed it was 150 with tax and it ended up being 164! Plus the $100 deposit. No impressed by that.

SAMANTHA K. 
Clasificación:
4.0

The equipment was completely duty and I needed clean by myself. The windshield wiper was completely bad and need be replaced. The truck headlight was completely unregulated.

Ted C. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren T. 
Clasificación:
4.0

Only issue was the construction on Franklin was very hard getting in and out of yard otherwise great service

alan Y. 
Clasificación:
5.0

Bueno

peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pauline S. 
Clasificación:
5.0

The employee was well mannered n very nice man had alot of knowledge about the uhaul stuff. Thank you Edward Harvey

edward H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tara S. 
Clasificación:
5.0

service was quick, no issues at all. Good Job !

PETER T. 
Clasificación:
3.0

The people at the location was very nice to work with. There's an issue with the online booking system getting the right information to the vendor when picking up a truck that needs to be fixed. There's a clear disconnect. I did like the pictures sign in when picking up the unit. There's less data heavy ways of doing that and I think that should be taken in consideration as not everyone wants to upload half a doz pictures on there data plan.

Alexander F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

Very helpful

joanne P. 
Clasificación:
3.0

Make sure the man working is aware of mobile pickup. He didn't know what I was saying, thought I worked for uhaul and if not for someone calling him to confirm my pickup at the right time I wouldve been there a while.

Jenna C. 
Clasificación:
1.0

There was not an appliance dolly or moving pads in the truck. Had to go buy a dolly on the way.

Blair S. 
Clasificación:
5.0

Very enjoyable experience. Owner very courteous and helpful both at Cambridge pick up location and Belleville drop off location.

ramona C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
5.0

Again so simple super easy. Called my just before to give me directions. Quickly processed and stuff very friendly. Easy and nice. No improvements needed!

Melissa M. 
Clasificación:
2.0

First of all if you open at 8am be at work for 8am not 8:20am. Have someone working the counter that has even a ‘general' idea of what they are doing and how to use the system. Between pick up and drop off almost 2 hours of my time was wasted for nothing. Online my rental was $129.00 for a 26ft truck for 2 days and 451 miles. I show up to pick it up and he tries to charge me a total of over $800 and only for 250miles. Luckily the district manager was there and fixed it all for me but not until after over an hour wait time. I then return the truck and the 250miles was still in the system instead of the 400+ that I agreed to. Nightmare especially when trying to set up my moving day.

Spencer A. 
Clasificación:
4.0

Everything was great. Thank you U-Haul.

Lisa G. 
No se han enviado comentarios para esta ubicación.

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