El cliente no dejó un comentario.Kisha B.
Fort Knox Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Peter H.
This uhaul was the filthiest vehicle I have ever been in. It had dirty tissues in the door, jewelry in the cup holder, trifold on the dash, a sticky steering wheel, a filthy head unit it (radio area), a smeared windshield, and my moving blankets were never put in the truck. This is all in addition to the worst smell that no matter how much spray or bleach towelettes I used would not go away.Dalton L.
Great customer service!sharon W.
El cliente no dejó un comentario.Hengameh A.
Service was courteous, knowledgeable and punctual. It made my moving experience less stressful knowing I could depend on their help.francis K.
the associate at the site was very rudeStella O.
Outstanding customer service!Seresa R.
The truck body needed to be swept before we loaded up. But the cab was quite clean and smelled good. The manager on duty was kind and professional, and very helpful.Jennifer S.
El cliente no dejó un comentario.Melvin R.
El cliente no dejó un comentario.Danielle J.
When I went to the location the truck was there, however, there was no direction or no keys available and I didn't take the truck. The facility was closed so no one to talk to. I expect a refund back to my credit ASAP. I have already reached out to my credit card company.Dana B.
I was completely overcharged..never againBrandon H.
El cliente no dejó un comentario.Kevin W.
Let customers know right away that there is a rental rate and a rental charge.Cheneka P.
El cliente no dejó un comentario.Paula E.
El cliente no dejó un comentario.Julia B.
El cliente no dejó un comentario.Tonya W.
I was told by the central reservation service that I could pick up the truck at 8 am if I did on-line check-in. I did that and could not get my truck at 8 and had to wait for someone to get there at 8:45. He was very helpful and understanding of the fact that I was quite irritated at having to wait around when I was told the I could get the truck earlier. He was great!!Marikay S.
El cliente no dejó un comentario.Rochelle F.
El cliente no dejó un comentario.Nicole A.
Gentleman was very polite and professional. No hidden fees and no surprises. will come againGloria N.
The services rendered my family and I by your employee Danielle was so professional and a smooth process. Thank you for your service.Deborah J.
Be there when they return the truck.Kanessa W.
Outstanding customer service. I will utilize this location in the future. Gracias.Corey A.
The employee was very professional and pleasant. Great experienceDenise O.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Terrill G.
I was charged close to $350!!!! They took out first $120 and then $236!!!!Daniel C.
The location has a very limited amount of equipment. They do not have utility dolliesKenneth B.
The manager was amazing! I would highly recommend this location. Super easy to work with.Anita H.
Charges that l denied is been charged to me. Gas level was not as indicated on paper. Had to call the rep to verify and correct on my sign document. At drop off uhaul is still charging me for gas level l took the teuck. This is more frustrating and bad customer experience. I will walk in to demand my credit. Its an indirect stealing from customer.augustine S.
Make sure your trucks are clean before pick up,the interior was too dirty afraid to drop a thing to avoid infection. Could not use the air conditioning cause I couldn't afford to breathe in the dusty and smelly vent.Was given a wrong calculation which was over a thousand dollars extra...though was later adjusted but it almost gave me a heart attack...a call would have been better to reconfirm before that horrible figure was sent for deduction from my account, what if it went through,I would have been making endless call for refund. Who will use a uhaul for less than 24hrs and drive for over a thousand mile...Folusho D.
El cliente no dejó un comentario.Glenn T.
My vehicle had a very slow gas gauge. I way over- filled the tank beyond the suggested refill level.SEAN G.
A ramp attachment for the 10 x 10 would be nice.Richard J.
El cliente no dejó un comentario.Celia S.
El cliente no dejó un comentario.Michele H.
El cliente no dejó un comentario.Lisa N.
1. TPMS Light was on when I rented/started the truck so I was concerned if I was going to get a flat tire while in route. 2. I got charged $14 for SAFEMOVE when that is not what I requested in my online reservation but the counter agent automatically added it anyway. 3. I got charged $72.58 but my bill from UHAUL contract says $67.01. Total Overcharged $19.57Kisha B.
El cliente no dejó un comentario.Rebecca N.
The service representative Latoya made my experience with the company very pleasant and professional!!!!!!linda W.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.John W.
The attendant working was very knowledgeable and friendly. I will definitely use this location for my Uhaul needs going forward.Damaso H.
Everything was perfect! Don't change a thing!Darryl G.
El cliente no dejó un comentario.Yolanda J.
Make sure the rental is available at the correct scheduled time. I had to wait after for an hour before the Uhaul was returned and 1 hour and 10 mins past my time that I reserved.Sharaud B.
I picked up the truck on Saturday at 12:30 PM and returned it the same day by 7 PM. They charged me for an extra day, sent an email to the company and they have yet to respond. If 6.5 hours is more than a day please tell me that. Also, the contract said 7/8 of a tank and it was on 3/4. That didn't bother me till now.William S.
El cliente no dejó un comentario.Letitia K.
Awesome customer service Victoria!!!JULINE D.
El cliente no dejó un comentario.Julie H.
El cliente no dejó un comentario.Bridgette R.
Friendly professional serviceLAWRENCE W.
Attendant at Ft. Know had never checked a truck in. The entire process took over 30 minutes, and it was necessary to contact a Mgr for assistance. I think more training would be helpful to both the customer and the attendant.Timothy T.
El cliente no dejó un comentario.Kim C.
the service is excellentBetty N.
El cliente no dejó un comentario.Arica C.
i'm very satisfied with the services of u-haul. manager explained everything, smooth and easy transaction. Thank you so muchJohn Francis E.
El cliente no dejó un comentario.Warren C.
El cliente no dejó un comentario.marie A.
El cliente no dejó un comentario.Millicent D.
El cliente no dejó un comentario.Kimberly N.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Janice B.
El cliente no dejó un comentario.Preston A.
El cliente no dejó un comentario.HERLIN M.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Angela C.
Increase the miles in intervals of 15 miles instead of 10's.Michael K.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Thomas C.
Everything was good.JOHN P.
Very pleasant experience.Rosaline L.
El cliente no dejó un comentario.Dalian W.
El cliente no dejó un comentario.Jennifer J.
El cliente no dejó un comentario.Bridgette G.
El cliente no dejó un comentario.KENNETH B.
I was very happy with the excellent service that i received from Mr. Ron. He was professional and courteous. I will recommend your company to all my friends and family.Thank You so much.Stanley G.
Great customer service. The way it should be.David G.
Extraordinario servicio al clienteLaTasha H.
El cliente no dejó un comentario.SETH J.
Just make sure that the equipment is clean before leasing to another person.sylve E.
El cliente no dejó un comentario.tracy S.
Don't charge for 840 miles when it was 720 miles. Only needed 2 days and was charged for 4. I thought that was an initial charge and would be billed for what I used. Will definitely not use your company when I move to Florida. That truck was already rented back out before my 4 days were up! Really felt cheated.Michael P.
El cliente no dejó un comentario.Patrice A.
El cliente no dejó un comentario.Emily L.
El cliente no dejó un comentario.Elizabeth J.
El cliente no dejó un comentario.Anthony D.
Customer service rep very efficientOSCAR K.
El cliente no dejó un comentario.michael H.
El cliente no dejó un comentario.Diane W.
El cliente no dejó un comentario.Michael S.
I think location is the down side, otherwise It was a good experience.NATHANIEL G.
El cliente no dejó un comentario.MONROE R.
El cliente no dejó un comentario.JOCELYN M.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Desmona J.