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CHRIS D
Customer Reviews for Fairway Tire & Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not a complete inspection of the lighting system in the trailer.
Luis EThis was a no contact drop off. Very nice people, but did not meet anyone or visit a shop.
Dave HToo much dependence on the Ai in web site. I was VERY FRUSTRATED AND ANGRY AT THE INABILITY TO QUICKLY MAKE A RESERVATION AND TO NOT BE ABLE TO WALK INTO A LOCATION AND RENT A trailer……
ROGER RThe hemp store location in Morganton, NC proved to be unreliable so I had to travel farther to the Lenoir location. The person there was very helpful and the equipment was well maintained.
JAMES SConvenient location with efficient service. Helpful and friendly staff.
Daniel BGreat speedy service
JACK WVery helpful and courteous manager.
Byron TI selected mobile pickup and drop off as I needed to pick up at 7am, before their business hours. It allowed me to select 7am at checkout then I learned at the pickup location that that they cannot do remote pickup because they needed to clean/inspect the truck first, which I understand but then why was I able to select an option that was not available?? I had to wait two hours to get the truck and it put me behind for the whole trip. Not the first bad experience with your company but it will be my last. I will NOT give you another dime of my money again.
marshal hReturned after hours, but everything was easy to locate and the instructions were simple.
Michael CTEACH YOU PERSONNEL BETTER and learn people skills!
Joe BSince the size truck wasn't available at the location I made reservations for over 2 weeks prior to the rental was needed, the day I was to pick up the truck the pickup location changed 3 times! Because of the inconvenience I was told by the man in Lenoir that I was going to get $50 back because of the reservation guarantee and I have not received it. Very disappointed
Kimbery OThe mobile Truck Share app was a huge challenge. It disconnected me a few times while trying to check-in, requiring me to start over. It took a long time for U-Haul to call my contacts for verification. Thankfully, the store owner was able to get me checked in. In order to do the self-check-out, the app required several questions and pictures, which took me over 30 minutes to complete, including having to take exterior pictures in the pouring rain. It is so much easier and quicker having a live person do check-in and check-out. Not a fan of the mobile Truck Share app.
Louis VVery good location and I would recommend to anyone,price reasonable ..
WALTER JGreat place and very friendly and helpful staff
Teresa GIt was a tire shop so I didn't expect it to be overly clean, but it seemed disorderly to me. People were friendly and helpful.
ron SEverything went as expected. Wonderful service. Courteous and friendly.
Bruce HWebsite was down during the pickup process and only 1/4 tank of gas
Shelley OWes was great! He called the morning of pick up to say we could pick up the truck earlier than scheduled, which we did, and was a huge benefit. Wes assisted us when we dropped off the truck the next day. Thank you Wes.
Rhonda FTruck was absolutely unusable. First off the key would not come out of the truck about 70% of the time. Along with the ignition housing broken. That's just the start. The seatbelt for the driver was completely unusable. The belt would not stay in place and therefore could not be used. The seatbelt alarm would constantly go off. Could not drive with 3 people in the car unless I drive without a seatbelt. Therefore uhaul and this truck puts peoples lives as risk. Awful. The man who helped me never mentioned any of this even though he drove it over to me. Gave me attitude for being 10 mins late. There was a massive accident on the highway that I could not avoid. Terrible location and truck.
Samuel RGreat service at this location. Truck was ready to go when I arrived.
Frank BRedline needs their balls busted. Tried several hours, got voice mail, texted them, never replied back
Ned EAll was good!
Bradley BCan't recommend anything to improve the service because it was first rate. The location had a big variety of vehicles and trailers to choose from. I'd highly recommend it for everyone!
JOHN SNothing I can think of. Professional service and great equipment.
Byron TPickup truck was not ready when I reserved it. I was given a van and was over-charged due to the changes in vehicles. The guy was too busy to be bothered with uhaul it seemed.
Christopher BMake the return system easier. I was out of.state.when the return was done and the system wouldn't let me return if I wasn't at the location. My se ond.driver was and it wouldnt.let him check it in. Very aggravating!!!!!!
Kristie KI had an issue with the app due to an existing reservation for the following week. Wes at the rental place got it sorted out
Don GI was charged for an extra month of storage because I could not come get my box contents before my auto payment charged. Why? Uhaul did not provide sufficient information to contact the location. I had to figure it out myself. It is only open during normal working hours and on the weekend it was closed because they were helping someone move out to the coast. It took a week to sort out an appointment to get my stuff and then I was charged for an extra month of storage for not getting my things a day earlier. This is a husband and wife team that does not communicate with each other well and does not have enough employees to be operating a uhaul storage service.
Rachael WNot be so dern expensive
Darren LThey added coverage that I asked them not to, and made me pay for it even though I told them I did not need it
Lacy BWorking with telephone U-Haul associates was a daunting task. Was provided incorrect information on multiple calls.
Nancy KIt was a great experience. Will definitely use this location again
Richard CI drove 8.8 miles and was charged for 2 gallons of gas I also did not sign up for CDW and was charged $11.00 dollars. I am very disappointed with these charges. I will not rent from uhaul again. Wes was very helpful with my checkin.
Michael WExtraordinary service and very knowledgeable.
Michelle H완벽한 이사
Joungim LGreat service friendly people understanding
Susan SUHaul connected us with BetterMover (Lenoir?). This team was superb.
Dan LVery Pleased Great Service
Robert PI would NEVER recommend UBox. I've rented U-Haul many times in the past but that was renting a truck and driving it myself. The customer service I received was appalling. Hold times 50 minutes to over an hour many times and then getting rerouted to a department that couldn't help me. I even had a girl hang up on me 3 times. My delivery was changed to another date without my consent. I had to raise heck for it to be delivered on the date my contract indicated - and at this point I was in tears. I thought by speaking to Sarah, an executive within the scheduling department, would give me some relief as far as somebody hearing a customer's complaint and having some compassion. What she did was not surprising based on everyone else I dealt with. She told me that I needed to confirm within 24 hrs of delivery in order to keep the date. I told her that I did confirm and spoke to someone and so did my daughter (the furniture was going to my daughter but I created the contract, the contract and phone number was in my name, and I was paying for everything). My daughter's name and phone number was only ADDED after the Box arrived in San Diego as a secondary contact number. She told me that my daughter was the primary person on the order- and then blamed it on another department for the mix up. Her final words to me was "well, your order got there on time, so what's the problem?" What's the problem? Do you know how many hours I spent on the phone just to get some answers? And that is someone's answer- someone who is representing this company? Well she represented it exactly as I saw it. She was the icing on the cake. No apology- nothing. I was appalled! Spend a little more money and get the Pod or a trucking company but this was a nightmare.
Jennifer KThis was a great experience. A little confusion because of the remoteness of the loading location. Thank you VERY much
Jane JVery helpful with any questions asked. Very friendly.
Carman NNot a thing it was very nice
Ronald WFriendly people. Check-in was efficient and courteous. Good folks.
John WI will always rent from Wesley every time!!!
Bradley BWes was a great resource to get our box truck repaired while renting a u haul
PETER KBoth pods were delivered and unloaded. Wes and his son provided excellent service and were very helpful. I highly recommend them.
Suzanne AThey are always busy but seem like they are very helpful to people in need.
Karen WWes is great to work with!
PETER KMy reservation was for 3. I didn't get get my uhaul till 3:45. It leaked so my furniture was wet. And the whole ride it fishtailed almost causing a wreck. I will not be renting again.
Hanna LThis place is great! The truck was ready and waiting for me. Excellent customer service
David CGreat Service on all fronts !!
CLAUDE H