Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)

5,085 reviews

6159 Roswell Rd   Sandy Springs, GA 30328

(404) 943-0885

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: 9:00 am - 3:00 pm

Services at this Location:

Contact Us

(404) 943-0885

6159 Roswell Rd
Sandy Springs, GA 30328

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: 9:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A perfect experience from beginning to end.

Richard Jones 
Rating:
3.0

A little bigger place but it was ok

Timothy Wood 
Rating:
5.0

Customer did not leave a comment.

Michael Raymond 
Rating:
5.0

Customer did not leave a comment.

Douglas Gentile 
Rating:
5.0

Customer did not leave a comment.

Richard Jones 
Rating:
5.0

The check in gentleman we’re knowledgeable and the whole process was seamless

Terry Kelly 
Rating:
5.0

Better crew, Thanks Rob!

Kimberley Collins 
Rating:
5.0

easy check out and easy check in. high volume location so they work like a well oiled machine!

MICHAEL PILLE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Struble 
Rating:
3.0

Customer did not leave a comment.

Pearlina Ivory 
Rating:
3.0

That your employer needs to be more friendly to the customer when talking to them

Ameda Walls 
Rating:
5.0

My experience was great even though I paid for overnight pick up and had to wait until the following morning to receive my rental. The employee was very apologetic and even disclosed me not being able to gain access overnight to receive my rental, to his field training manager Gene Workman. Mr workman called and I explained To him what occurred and he assured me he would do everything he could to make it right. Mr Workman was able to provide me with a $150.00 credit which is greatly appreciated and unexpected. In our society today the way we treat each other goes a long way and this situation was frustrating to deal with be a greatly appreciate how the situation was handled. Please give the initial employee name unknown and Mr Gene Workman deserves sometime of incentive as in appreciation from U Haul for the way the situation was handled.

Kerel Whitehead 
Rating:
5.0

The gentleman that helped me out that day was very helpful and very knowledgeable. And he did a couple recommendations that I needed to get the job done far as boxes.

Nicole Greggs 
Rating:
5.0

Keep be friendly and professional. Rl

Rose Lyte 
Rating:
4.0

Customer did not leave a comment.

John Sheadel 
Rating:
5.0

Customer did not leave a comment.

Stepheny Washington 
Rating:
5.0

Easy rental, in and out experience.

Michelle Caruso-Decoufle 
Rating:
1.0

I rented my uhaul from this location yesterday. Pick up was pretty simple. Drop off was a nightmare. The location closes at 5pm. Arrived at 4:45pm to drop off my rental. The attendant was no where to be found. Finally saw him around 4:55….he refused to take the return and said I would not get a receipt till the next day because they were closing. He would not give me the keys back to self return it. Verbally assaulted me and said he would kick my ass. Do better next time. Do your job!

ricardo cruz 
Rating:
4.0

Only issue was after hours drop off. I got there when they should have still been open but they were closed. Then my phone died before I could complete the return properly so I had to incur fees for not doing it right. Would have been nice if they stuck to their hours

Briana Mendes 
Rating:
5.0

Customer did not leave a comment.

Curt Morey 
Rating:
4.0

Customer did not leave a comment.

CHARLES CROSBY 
Rating:
5.0

Great customer service. The guys were very knowledgeable and helpful. They were professional and friendly. Great team!

Tonya Bly 
Rating:
5.0

Customer did not leave a comment.

Ashley Overton 
Rating:
5.0

The young man who was working the counter at 11:00AM on Saturday 02/24/24 was amazing! He had a logistical nightmare on his hands as several trucks had not been returned on time by other customers and it was affecting, not just myself, but other customers that were there before I arrived. He was calm, took responsibility for what was going on, personable, and still had a friendly and professional disposition. He figured everything out and we all drove away in trucks. I am remiss I cannot remember his name but he was great and, were it not for his determination to sort out the problem (one which was not his fault but was his responsibility), I would not have gotten a truck or my day would have been seriously delayed due to what happened. I have rented from this particular U-Haul before and my last experience before this one was not so good from a customer service standpoint. This was a 180 degree improvement all because of this one young man. I was reluctant to return to this store because of my previous experience, but am glad I gave it one more chance. I only came back because of the stores proximity to where I lived, but now I'll return if I have a future need because I had a great experience with a really nice, professional person. I hope he gets a pat on the back and I thank him for handling things so I could get on the road as fast as possible.

Charline Charles 
Rating:
5.0

They returned my call when requested. Reviewed my order and made appropriate updates to accommodate my needs better. Efficient, professional and friendly! Thank you!

Sarah Greene 
Rating:
5.0

Customer did not leave a comment.

Lisa Hrabe 
Rating:
5.0

Corey and Robert were phenomenal at getting our truck and packing supplies despite it all being nearly dispoched by their higher ups on our day of departure! Someone REALLY needs to look into what happened there as it nearly cost us several thousand dollars!!! Thank you Cory and Robert for saving the the day!!!

MCALLISON HEBERT 
Rating:
5.0

Such great customer service!!!

ERIN LINDSEY 
Rating:
4.0

The store always exudes great customer service!

Ronald McGraw 
Rating:
4.0

Customer did not leave a comment.

Yvonne Camp 
Rating:
5.0

Customer did not leave a comment.

Kayttie Melo 
Rating:
2.0

This location is part of emission check and they are very arrogant and not helpful. It is really very hard to drive through the location with very small roads and tight parking

Ravitej Bollimpalli 
Rating:
5.0

Customer did not leave a comment.

Vargus Owens 
Rating:
5.0

Customer did not leave a comment.

Tom Sivich 
Rating:
5.0

Great service, great car.

MATAN BACHAR 
Rating:
5.0

Customer did not leave a comment.

Charlotte Curry 
Rating:
5.0

Customer did not leave a comment.

Sherwin Clemons 
Rating:
5.0

Used this business for years. Always friendly, helpful, and efficient.

Howard Austin 
Rating:
5.0

Everything was perfect Thank you 🙏

Mohammad Esfandiarinia 
Rating:
5.0

More gas in these trucks

Cory Hilliard 
Rating:
5.0

Customer did not leave a comment.

Prabhav Ashesh Jani 
Rating:
5.0

Customer did not leave a comment.

Bruce McCall 
Rating:
3.0

Customer did not leave a comment.

Crystal Ervin 
Rating:
5.0

Customer did not leave a comment.

HASSAN SALHI 
Rating:
5.0

Customer did not leave a comment.

RUBEN DOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

babara tillman 
Rating:
5.0

Customer did not leave a comment.

Judy Liu 
Rating:
1.0

Here's a refined version of your U-Haul review: The equipment provided was very old, with 180,000 miles on it, resulting in a horrible ride and leaks in the container. Despite the availability of newer Ford 26ft trucks, we were given a dated GMC. Overall, it was a disappointing experience.

AMAL IVALAPPU KUNIYIL 
Rating:
3.0

Customer did not leave a comment.

John Morris 
Rating:
5.0

Customer did not leave a comment.

Richard McNeal 
Rating:
2.0

My charge was only like $39 but they charged my card for $114 which the $75 has not been refunded to my card yet

Jonterrius Barr 
Rating:
1.0

Customer did not leave a comment.

Johnny Wilbanks 
Rating:
1.0

Corey was helpful but the other guy working with him should be terminated immediately. He is loud, obnoxious and didn’t want to do anything. Thankfully Corey was able to handle everything for me.

Johnny Wilbanks 
Rating:
5.0

Customer did not leave a comment.

Bijan Maneshi 
Rating:
5.0

Customer did not leave a comment.

Seth Taylor 
Rating:
5.0

Easy to pickup and return. Cold day and heater worked well.

Nicholas Clendenin 
Rating:
5.0

Customer did not leave a comment.

Diego Sarmiento 
Rating:
5.0

Customer did not leave a comment.

Tawakia Hawkins 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WYATT 
Rating:
5.0

Smooth to rent and return as usual. This is my preferred location for U-Haul rental.

Jonathan Minnen 
Rating:
5.0

Customer did not leave a comment.

Manideep Sripathi 
Rating:
5.0

Best location to rent a U-Haul truck

ANDRES CUEVAS 
Rating:
4.0

The first location I booked in doraville was closed when I went to pick up the trailer. Courtesy call would have been nice

Robert Hardin 
Rating:
5.0

The attendants were very helpful when I arrived and reassured me of each step along the way.

Lynette Armstrong 
Rating:
5.0

Customer did not leave a comment.

KATHY SAVAGE 
Rating:
5.0

Customer did not leave a comment.

ANDY ECHEVERRIA-PALACIOS 
Rating:
5.0

Customer did not leave a comment.

Pam Furmanek 
Rating:
5.0

Customer did not leave a comment.

KATHY SAVAGE 
Rating:
5.0

Customer did not leave a comment.

ARMAND HENDEE 
Rating:
5.0

Customer did not leave a comment.

Kyle Rutherford 
Rating:
3.0

Customer did not leave a comment.

Adrianne Spain 
Rating:
5.0

Quick and efficient drop off process. Staff was friendly and knowledgeable.

Richard Ellin 
Rating:
4.0

Customer did not leave a comment.

Ambrose Inman 
Rating:
5.0

Customer did not leave a comment.

Stuart Brown 
Rating:
5.0

Customer did not leave a comment.

Derrick Abrams 
Rating:
4.0

Customer did not leave a comment.

ANDREA MORGAN 
Rating:
3.0

Please provide level area for storage of trucks. Being on an incline was the reason for the shift in fuel amount and being charged $30.

Jalisa Bacon 
Rating:
5.0

Customer did not leave a comment.

Vijal Patel 
Rating:
5.0

Customer did not leave a comment.

Shailia Boone 
Rating:
5.0

Customer did not leave a comment.

Rex Stubbs 
Rating:
5.0

Customer did not leave a comment.

kebria yarahmad 
Rating:
5.0

Customer did not leave a comment.

Jonathon Smith 
Rating:
5.0

Customer did not leave a comment.

Marcus Johnson 
Rating:
5.0

I have rented from here for several years.

SUSAN MASSAR 
Rating:
4.0

Customer did not leave a comment.

Julian Gil-Rivera 
Rating:
4.0

Customer did not leave a comment.

Brandon Mann 
Rating:
5.0

clean truck and excellent customer service at this location.

Yader Bendana 
Rating:
4.0

The truck steering was difficult as it needs adjustment.

Edwin Garcia 
Rating:
2.0

No worries I won't be renting from over there again 👎

terencio bostick 
Rating:
5.0

Customer did not leave a comment.

Loy Sparks 
Rating:
3.0

Customer did not leave a comment.

Ashley Thompson 
Rating:
1.0

The equipment was dangerous, could not keep the truck straight over 50 miles an hour. Lots of play in the steering wheel. Customer service people are rude.

ROBIN BERRY 
Rating:
2.0

Guy in the store was annoyed I was there. Was extremely non-helpful. Will never use this location again.

Paul Linck 
Rating:
5.0

Customer did not leave a comment.

jennifer duncan 
Rating:
5.0

Customer did not leave a comment.

Eric Halloran 
Rating:
5.0

Customer did not leave a comment.

Waya Nwaki 
Rating:
5.0

Customer did not leave a comment.

isaac Bryant 
Rating:
1.0

You really need to consider how you set and maintain standards for your independent locations. The additional equipment I reserved and needed for my move was not available. The staff there showed no concern, and flippantly told me to call the uhaul 1800 number… “the number is on the door” they said. They offered to sell me furniture dollies for twice the cost of renting. The independent locations reflect on the uhaul brand just as if they were company owned. This place was a joke.

Riley Nelson 
Rating:
2.0

Falsely charged for 290 miles for the trip i hardly drove 19 miles.

Suhail Khan 
Rating:
3.0

Customer did not leave a comment.

Eduardo Cure 
No reviews have been submitted for this location.

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