Customer Reviews for Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)

1,394 reviews

2015 Hembree Rd   Alpharetta, GA 30009

(678) 710-9604

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(678) 710-9604

2015 Hembree Rd
Alpharetta, GA 30009

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tom Rhodes 
Rating:
4.0

It was a bit crowded and unclear where to go. Good service and help though.

KOREY HITE 
Rating:
5.0

Customer did not leave a comment.

Dale Snyder 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO MEIER 
Rating:
5.0

Customer did not leave a comment.

YOLANDA POWELL 
Rating:
5.0

Customer did not leave a comment.

Brian Chae 
Rating:
5.0

Great service

Luis Lamboglia 
Rating:
5.0

Customer did not leave a comment.

Michael Sutfin 
Rating:
5.0

Easy pickup. Easy drop off. Nice staff

LAURA WEST CC 
Rating:
3.0

Efficient

James Raoofi 
Rating:
5.0

Customer did not leave a comment.

KEITH BATTLE 
Rating:
5.0

Location is excellent. U-Haul app needs a major overhaul. So slow and non-user friendly. The flow and processing is not innate.

Jennifer Mautz 
Rating:
5.0

Customer did not leave a comment.

Chris Freeman 
Rating:
5.0

Staff was quick, helpful and professional.

Remona Leggett 
Rating:
5.0

Customer did not leave a comment.

Jeffery Peters 
Rating:
5.0

Customer did not leave a comment.

Charles Cowart 
Rating:
4.0

Team was helpful on pick up and especially on return

Christopher Boslet 
Rating:
3.0

Customer did not leave a comment.

DESIREE HONORABLE 
Rating:
5.0

See comments above.

Milton McKenzie 
Rating:
1.0

ride costumer service... when i dropped off the truck the server told me he couldn't check it back on just so they could change me over night fee

Brandon Shuler 
Rating:
5.0

Very professional U-Haul station

Axel Rost 
Rating:
5.0

Awesome experience! Easy, fast, clean and convenient. There is a Gas Station and a Car wash at the same location. Simply perfect. We did our move in a clean, well maintained and great smelling truck.

Rodrigo De Albuquerque Duart 
Rating:
5.0

The trailer was clean and ready to go. The staff was very helpful. Will use U-Haul again

Mark Frank 
Rating:
5.0

Customer did not leave a comment.

Daniel Middleton 
Rating:
5.0

Everything was fast and smooth. Great customer service as well.

RONNIE AIKENS 
Rating:
5.0

Customer did not leave a comment.

Fallon Jordan 
Rating:
5.0

By far the easiest and most efficient U-Haul location I have ever used. Always super easy pick up and drop off process

Kevin Ferguson 
Rating:
5.0

Customer did not leave a comment.

LA'DARIUS BOSTON 
Rating:
5.0

Customer did not leave a comment.

Maxine Fontaine 
Rating:
5.0

Thank you

Paula Michelle Gomes 
Rating:
5.0

good service by the representative who helped us. Thank you once again.

arshad khan 
Rating:
5.0

Customer did not leave a comment.

Arkady YAKUBOVA 
Rating:
5.0

Buen servicio

Eddy Paz 
Rating:
4.0

The manager was excellent. Because this is located in an operating car wash, it was initially confusing where to go. Also, maneuvering around pay vacuum cleaners was a little challenging when trying to return equipment. Now that I have done it once with this location, I am definitely willing to use this place again. It really fine, because the people were very helpful.

Chris Kittila 
Rating:
5.0

Great service

rafael valencia 
Rating:
5.0

Customer did not leave a comment.

KAREN MASSA 
Rating:
4.0

Customer did not leave a comment.

Shane Patrick 
Rating:
4.0

My experience was good however upon arrival and picking up the trailer I noticed the tires being low on air. However didn’t say anything thinking it was the way the unit was sitting. 40 miles into trip total blow out. The repair and fix of the tire was quick and was happy of the service on the road….

Joseph Cerrito 
Rating:
5.0

Customer did not leave a comment.

Tana Collman 
Rating:
5.0

Customer did not leave a comment.

Stacy Aldridge 
Rating:
4.0

Customer did not leave a comment.

Arunraj Selvaraj 
Rating:
5.0

Customer did not leave a comment.

Denise Miller 
Rating:
5.0

You charged me $11 for a gallon of fuel?

Kevin Pope 
Rating:
5.0

Customer did not leave a comment.

PRATEEK AGGARWAL 
Rating:
5.0

Customer did not leave a comment.

william tracie 
Rating:
5.0

The drop off location was fantastic! Easy to find and the personnel was friendly, pleasant and welcoming. The checkout process was quick and easy. He explained everything to me and made it an effortless experience.

Khaleela Zephyr 
Rating:
3.0

Convenient, efficient, that’s it! Not friendly, not helpful, just got the job done. Trailers worn, floors not clean so bring your floor cover if moving furniture but functional. 5x8 trailer was much smaller than anticipated, easy to haul once full. Drop off location staff in Black Mountain, NC was courteous and friendly.

eva catalina 
Rating:
1.0

Over charged Gas

Vinaykumar Patel 
Rating:
5.0

Gentlemen working there is awesome in all aspects. He’s doing emissions test and running U Haul rentals all at the same time. He needs a raise a high energy multitasker and very helpful.

Wardell Williams 
Rating:
5.0

Customer did not leave a comment.

Jon Colturi 
Rating:
3.0

I’m giving four stars because of the Customer Service. The gentleman that I rented from was extremely nice. I didn’t give five stars because when we got to our destination with the tow hitch, the straps were too short to put over the tires so we had to wait for U-Haul to come out with new straps. Unfortunately when we got back to return the equipment, I had issues with yhe U-Haul app (it kept saying U-Haul encountered a problem on their end and to try back later) so I didn’t notice I til later that I was supposed to return my contract in the box and it would never allow me to close it out on my phone. It just kept saying “Active” so I finally gave up. Also, I was told that I would receive my money back due to the issue with the straps but that hasn’t happened.

Lynn Lightsey 
Rating:
4.0

Customer did not leave a comment.

William Wasinger 
Rating:
2.0

Customer did not leave a comment.

Bob Jones 
Rating:
5.0

Customer did not leave a comment.

Christopher C Miller 
Rating:
4.0

There was one person doing emissions testing and handling Uhaul rental, which creates an unusually long wait.

David Wells 
Rating:
3.0

Service was very good

James Simmons 
Rating:
4.0

Customer did not leave a comment.

Taft Lamana 
Rating:
5.0

Nothing it was a good location for pickup and returns. There was room to pack the large 26 foot truck and the gas station next door made it easy to make sure it was returned at the correct fuel level.

MATTHEW ORTIZ 
Rating:
5.0

No improvement needed. Robert is fantastic. He spent extra time helping us ensure we had the necessary equipment, attach the trailer, and even helped save alternative options when we ran into an issue. We only rent from his location whenever possible.

Destin Miller 
Rating:
5.0

Customer did not leave a comment.

John Wang 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH PHILLIPS 
Rating:
5.0

Very helpful and proactive. Hookup of car hauler to truck was provided, as well as assistance in loading my vehicle onto the car hauler.

Douglas Whirledge 
Rating:
5.0

Customer did not leave a comment.

DEBRA JONES 
Rating:
5.0

Gentlemen who ran the location was excellent and very helpful.

Rory Friedman 
Rating:
5.0

Customer did not leave a comment.

Roger Rivas Guevara 
Rating:
5.0

Customer did not leave a comment.

Frank Sinkoe 
Rating:
5.0

Customer did not leave a comment.

malik young 
Rating:
4.0

It would be nice if the attendants had an indoor office to work with customers. The area they have to work from also serves as an auto emission testing station. Perhaps the owner could reconfigure the building to accommodate both. Otherwise the attendant was great.

JOE MCCANN 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Awesome Service

Rogelio Vargas 
Rating:
1.0

Unfortunately I have rented from this location for the past 3 weeks and received poor customer service. I want to use this location because it’s the closest to my house but I have had a horrible 3 weeks with piss poor customer service. If you want to learn more then please contact me via my cell phone.

THOMAS RIGSBY 
Rating:
5.0

Great experience over all. Robert was easy to work with and helpful.

Aryan Khakpour 
Rating:
5.0

Wonderful experience. Van was ready when I arrived. Renting process was very smooth.

Edwina Merriweather 
Rating:
4.0

Truck was misfiring at idle, had an exhaust leak and had poor wheel alignment.

JOSHUA GREENWALD 
Rating:
3.0

Customer did not leave a comment.

Stephanie Washington 
Rating:
3.0

Customer did not leave a comment.

Kyle Caswell 
Rating:
5.0

Customer did not leave a comment.

James Hall 
Rating:
5.0

Customer did not leave a comment.

Patrick Hill 
Rating:
5.0

Maybe make it easier to see where to park the truck after you bring it back? I just kind of pulled into a spot and it was fine but if there was a sign or something

Laura Jentz 
Rating:
5.0

Customer did not leave a comment.

John Walsh 
Rating:
1.0

I dropped off the U-Haul truck 8:30 am and the person took my keys and said everything is ok. Later in the evening, I received a charge on my Amex credit card for extended day when 11:00 am was my required time for drop off. What kind of practice is this??? Spent unnecessary stress for over an hour trying to rectify this charge😡😠

David Yun 
Rating:
5.0

I have been coming here for years. Always a great move experience.

Erin Edwards 
Rating:
1.0

There was poop and dirty wipes and tissues all over the truck as if homeless people have been living in it and doing their business in it

Quaseemah Cain 
Rating:
5.0

Customer did not leave a comment.

Albert Edwards 
Rating:
5.0

The guy checking me in and checking me out did a great job! He runs a great one man show!

GERALD MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Cheryl Allen 
Rating:
5.0

Customer did not leave a comment.

Ed Paulson 
Rating:
5.0

Very friendly owner. Thank you!

David Ball 
Rating:
5.0

Customer did not leave a comment.

Yaremi Del Rio 
Rating:
5.0

The person running this location was extremely efficient, professional and easy to work with.

Doug Bible 
Rating:
2.0

I tried to use app for returning after hours.. I created uhaul account. The app hung up when trying to return. It did not guide me to return the vehicle. I was charged $25 even though truck clean. I want to speak with someone in authority

Norman Elzey 
Rating:
4.0

Customer did not leave a comment.

Janet Chumney 
Rating:
5.0

Friendly and helpful staff. Very easy pick up and drop off.

Gavin Mcfarlane 
Rating:
5.0

Very professional and efficient.

Darryl McDonald 
Rating:
5.0

Very professional.

Roger Smith 
Rating:
5.0

Very satisfactory and overall smooth transition

ARPIT GUPTA 
Rating:
5.0

Customer did not leave a comment.

Srinivas KOMMINENI 
Rating:
5.0

Exactly the way I wanted it. Bravo guys.

donald ibe 
Rating:
5.0

Customer did not leave a comment.

Anthony Santoro 
Rating:
5.0

Customer did not leave a comment.

Patrick Masden 
No reviews have been submitted for this location.

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