Customer Reviews for Express Petro
(Distribuidor de U-Haul del vecindario)

265 comentarios

501 N Abbe Rd   Elyria, OH 44035

(440) 366-0792

Horarios de la ubicación

  • Lun.- sáb.: 7:30 a. m. - 9:30 p. m.
  • Dom.: 8:30 a. m. - 9:30 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 366-0792

501 N Abbe Rd
Elyria, OH 44035

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 7:30 a. m. - 9:30 p. m.
  • Dom.: 8:30 a. m. - 9:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

N/a

JAYDA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID V. 
Clasificación:
4.0

Location is easily missed as it is also a gas station/convenience store and the UHaul portion is a small portion of the parking lot.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINCOLN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY K. 
Clasificación:
3.0

Everything went really smoothly. The only part that could be better would have been some signs to say where you needed to go to collect truck. The service desk is not marked at all.

Marc R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

It was at a gas station, not very inviting.

Penny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chellanne G. 
Clasificación:
3.0

Truck was covered with mud, I made note of it at time of rental however I was charged with cleaning fee

Stephen C. 
Clasificación:
5.0

Extraordinario servicio al cliente

AXEL C. 
Clasificación:
5.0

Uhhh ðŸ¤" well someone could of helped me with the sofa 🛋🤷🏼‍♂️lol but all good the service was quick n friendly finally! Someone appreciates the customer See ya next time ✌️

Oregon G. 
Clasificación:
3.0

Van had food/drink mess in the front area. Someone left behind a hair tie and some trash. Back of van had some debris but was clean enough to use. I returned the van during business hours but the employee still made me do my own turn in on my mobile phone rather than walking out and checking the vehicle with me.

Cory H. 
Clasificación:
1.0

The vehicle had a broken door lock mirrors and needed new brakes badly. The worker said it was a uhaul owned vehicle

CHRISTOPHER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
1.0

Put dolly's in the van when ordered, provide customers with the right van key, clear vans off (free of snow and ice) when customers arrive to pick them up. Be more accommodating and polite.

Paige C. 
Clasificación:
5.0

The gentleman that took care of me was extremely nice

David M. 
Clasificación:
3.0

This is a good and convenient location. The wait times are terrible as they run a gas and/or convenience store so the wait time is terrible as there is usually only one employee. I have rented there a dozen times and that part of the rental experience has never changed.

JACKIE J. 
Clasificación:
3.0

This was the second uhaul store I was sent to. The first location couldn't produce a key for the truck and no one was on site. I was not impressed with you website. Too much re-entry of data.

Jim W. 
Clasificación:
5.0

Fast and courteous..

Bobby O. 
Clasificación:
3.0

location was always friendly as I have used them in the past. Just had a few issues with the truck. Key wont come out of the ignition and right side view mirror cannot be adjusted.

Cecilio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
2.0

Busy location due to service gas station.I had to wait at least 30 min to pick up rental and 45 min to have veh rental drop off process completed. I disagreed with the starting gas needle marker; However did not want to reenter the station and wait another 30 min for attendant to recheck and reprocess. Since I was already delayed

Eric H. 
Clasificación:
4.0

Have the vehicles fuel filled up to full, with the customer refilling to maintain a full tank. Resolves any conflict of not fueling enough or too much to maintain odd level at rental agreement.

andrea R. 
Clasificación:
2.0

The vehicle is unsafe for interstate travel. It's a death trap. The alignment and suspension are in very poor condition.

SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila W. 
Clasificación:
3.0

El cliente no dejó un comentario.

alex V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDEL J. 
Clasificación:
5.0

Very satisfied. Straight forward easy process. Equipment was clean and ran well. Highly recommend.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
4.0

Nin

SAMUEL H. 
Clasificación:
4.0

Young Lady was very helpful

Nancy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phyllis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Nothing. The experience was perfect.

Jeffrey S. 
Clasificación:
5.0

very,very easy. they were great

Pete V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiara G. 
Clasificación:
2.0

Got several calls, text msgs and emails about equipment that wasn't returned when we actually returned the truck sooner than planned. Seemed very unorganized then we were charged MORE

Jessica B. 
Clasificación:
2.0

It was difficult to identify this location as a Uhaul business partner when dropping off the vehicle in the dark during late-hours.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A. 
Clasificación:
3.0

The young woman working at this location was wonderful but she was the only one working a store full of people who were getting angrier by the minute. The owner kept calling her due to watching her on camera. A second person working would be so much better and less stress for all.

Natalie D. 
Clasificación:
1.0

Stop that place from being a u haul carrirer

Lamont S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
4.0

The fees and charges were never explained to us. When I called to extend each day I was only told it would be an additional 40.00. So I thought I would be charged an extra 120. NOT 370!! What a rip off and very deceitful.

Louis W. 
Clasificación:
3.0

Had to back out blindly into the street with no spotter. Truck should have been backed into the spot not pulled in. This could cause unnecessary problems and a accident. I am a CDL driver. Couldn't image someone that wasn't familiar with the truck and size trying to back up into the street with no help and can't see if there is traffic coming. All trucks should be backed into the spot.

Debbie S. 
Clasificación:
4.0

the helpful staff member was very friendly, helpful in my need for what I needed. I was able to get a truck the size I needed for what I was going to move. and the store has tons of things a person would need along the way.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis O. 
Clasificación:
4.0

Very nice and helpful young lady

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
2.0

There was one person working for e entire business - busy convenient/gas store, took almost 45min for pickup. They did not have the appliance dolly that I ordered online, said it was UHauls fault but nonetheless, we had to move appliances with a very small dolly, not safe! To their credit, they did decline adjusting our bill due to late return (two hours).

Cathy B. 
Clasificación:
5.0

The truck was a little worn but it ran perfectly. The best part of the experience is dealing with the staff. The husband/ wife team go above and beyond to make it easy. My concerns were their concerns and the quality of character matters to me! Thank you again.

Cathy S. 
Clasificación:
3.0

The answer to question 2 is Yes and No. Van was clean but check engine light and low tire pressure sensor was on even though the van drove okay.

Victoria F. 
Clasificación:
5.0

I was in and out and on my way very quickly.

DEBORAH D. 
Clasificación:
5.0

Very friendly staff

Matt H. 
Clasificación:
5.0

Best UHaul location in town. Very friendly and respectful. I cannot say enough good things! Gracias.

Jesse P. 
Clasificación:
3.0

The service fault engine warning was on as well as the battery indicator when I mentioned it the UHAUL dealer said..." oh, it's fine, don't worry about it". Also, the AC worked intermittently.

JOSEPH S. 
Clasificación:
5.0

This was our first time using U-Haul and we were very happy with how easy it was to set this up and the courteousness of the employees we came in contact with. My husband drove the Cargo Van and enjoyed it, Thank you

EARL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
5.0

Do not let people smoke in the trucks. The interior smelled very strongly of cigarette.

Matthew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmelo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G. 
Clasificación:
3.0

Battery light would come on and go out once you stopped the engine. Would be okay for a few minutes and then come back on. Low tire light was in. Reported both to the agent. He said he would look into the issues. The cab had an empty plastic cup on the drivers side. Some debris on the floors of the cab and in the cargo area. Nothing really outrageous. However, it does give me pause as to how the trucks are cleaned between uses.

THOMAS K. 
Clasificación:
3.0

Have restroom access, it was an hour drive for us to get to this location and there was no restroom.

THERESA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

much better experience, friendly and easy!

Alexandria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
4.0

It was a convenient location for pick up, but inside the store itself was ... somewhat unkempt. Their primary business is fuel and it is overall a convenience store for drinks, snacks and smokes. The store clerk was courteous, helpful and very kind and we very much appreciated his assistance as following links for the rental was somewhat challenging.

Steven R. 
Clasificación:
5.0

I had excellent customer service at this location. I highly recommend this location if you have a need to rent from uhaul in this area.

Ronald V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORTLAND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSLAY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lindslay E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
2.0

We had to wait over and hour just to return the uhaul and the owner of the gas station was calling us at 4 saying we needed to return the vehicle now and we told him we've been here over an hour waiting since 4 he said okay and just hung up. We weren't the only ones waiting and there was only one person at that gas station working.

Ryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

Only complaint I have is I opted to return the truck to your preferred site for a cheaper rate but it was at least 12 miles farther than the original drop off area and I wasn't given a larger amount of miles to compensate for the difference. So I ended up paying for mileage overage charges which negated some of the cost savings by returning it to your preferred site

Suzanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy R. 
Clasificación:
4.0

Easy and quick experience!

STEELE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER G. 
Clasificación:
5.0

Super clean and very friendly

Nicole K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL K. 
Clasificación:
4.0

When I dropped off the truck, the person working was not wearing a mask. A mask is required for people working in shops!!

JESSICA K. 
Clasificación:
5.0

This was a last second rental. They were very accommodating and helpful! Highly recommended!

Casey W. 
Clasificación:
5.0

Very fast, efficient, and friendly. Store is very clean and organized. Would definitely use this location again.

Joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lindslay E. 
Clasificación:
4.0

They could use a second person working, the guy had to run the entire gas station and uhaul by himself and it was bush which my wait longer than it had to be

Samantha K. 
No se han enviado comentarios para esta ubicación.

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