Customer Reviews for Express Food & Liquor
(U-Haul Neighborhood Dealer)

44 reviews

5333 Dewey Dr   Fair Oaks, CA 95628

(916) 459-4326

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(916) 459-4326

5333 Dewey Dr
Fair Oaks, CA 95628

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The van was scheduled for a 12:00 pickup. I arrived at 11:55 am. The clerk at the store didn't know how to do a rental so she had to call the manager. It took him 19 minutes to get there. Not a way to run a business. I rent Uhaul vans and truck every 2-3 months. I won't rent here again.

Terrie S. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Carolina T. 
Rating:
5.0

The UHaul is always clean with a big exception it reeked of Marijuana it was so strong it actually was stinking up the items I needed to move . The van was clean but the stench was overwhelming

Tracy T. 
Rating:
3.0

Make sure the van is clean. There was dirt everywhere.

Sierra K. 
Rating:
4.0

Customer did not leave a comment.

ANGELEA G. 
Rating:
1.0

When I got there the man told me I did not have a reservation. It took about 15min and him calling someone else who then asked for all my info over the phone. So disorganized and very rude and treated me like I was a bother, even asking me to step aside to wait for a customer who came in after me

Lesley M. 
Rating:
4.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Gas tank was not full (less than 1/2 tank); checked with attendant and was told to return with starting amount. All good there. I will rent again from this location!

Cynthia B. 
Rating:
3.0

Truck was not wiped down or cleaned before rented to us. Reached out to uhaul to remove cleaning fee, no response. Was charged 109.00 for our rental and fees (total final bill) and then I got charged another 49.00 w/out any reason so in total was charged 160.00 still awaiting a response

Lynnell N. 
Rating:
3.0

Customer did not leave a comment.

Svetlana I. 
Rating:
2.0

Customer did not leave a comment.

Randy A. 
Rating:
4.0

Renting UHaul equipment is not the main business at this location (it's a convenience market, and it's pretty busy). The gentleman who helped me struggled a little with the process, as it was new to him. Evidently whoever rented the equipment before me didn't close out correctly. Anyway, the fellow who helped me was good natured throughout and made the experience better than average, even if it did take half an hour.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Very nice people and easy processing.

Rosemary J. 
Rating:
5.0

Customer did not leave a comment.

Kimleakena K. 
Rating:
1.0

The location was a major issue. I don't have an issue with the uhaul being rented from a liquor store, although this was definitely a first for me, but my issue was with the staff and clientele. No one was wearing a mask including the staff they had me fill out my own info on their tablet and the van wasn't cleaned out or refueled before I rented it. Obviously this made me feel unsafe knowing the ban was not sanitized. I have vulnerable family and taking unnecessary risks like this makes me incredibly unhappy. I would absolutely never rent from this location again. I'm genuinely appalled that Uhaul would use locations like this to rent their trucks.

Allan G. 
Rating:
3.0

Truck was disgusting. We had to wipe it down with several Clorox wipes. We waited around for 40 min cause the person who had it before us was very late returning it.

Paul R. 
Rating:
1.0

When I approached the van the gas cap was off hanging, I informed the guy, he said don't worry about it. When I got into the van it had a little under 3/4 of gas and returned it with slightly over 1/2 tank. I drove 39 miles. He charged me for 17 gallons of gas. I will never go back.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Patricia P. 
Rating:
1.0

Customer did not leave a comment.

MUNKHZUL E. 
Rating:
1.0

There's a hostess rapper in between the 2 front seats, there is no lockbox, it took the guy 10 minutes to give me the keys, I called customer service 3 times, the verification person that called my friend was incredibly rude to him. Horrible experience all around.

Alison K. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
1.0

None of my equipment was available, I was unable to skip the line, they did not know that I was coming and I had to wait while they phoned someone else. Additionally, there were a lot of shady and shirtless individuals on the premises (I mean, it is.a liquor store, but still), and I generally felt unsafe as an unaccompanied woman.

Gonzalo A. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
2.0

I was charged for items I did not order. I recommend going to an actual U-haul location and having them write up the order and not doing self check out until Uhaul can get it right without miscommunication to customer.

jannice C. 
Rating:
1.0

First, I went online to make a reservation using the 24/7 service and this location was listed. Once I went to the location to pick up my vehicle (which you are instructed to wait until you arrive at the pick up location and login into 'my pick my vehicle'), I tried to login using my location service and nothing would work. I asked the guy inside and he started saying I was probably not using it right and then began asking for all sorts of other info. I then called UHaul 800#, and come to find out they are not even registered to do 24/7...that's why it did not work! Why are they even listed on the website as having 24/7 service? Finally, after the guy gave me such attitude regarding wanting additional contact info, employment info etc., I finally told him that all I am giving you my credit card and DL info, if that is not enough, then, i am going elsewhere. Finally he took those and gave me the key! What a 45 min nightmare.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Dusko S. 
Rating:
5.0

Customer did not leave a comment.

Dusko S. 
Rating:
5.0

Customer did not leave a comment.

Dusko S. 
Rating:
1.0

Horrible

Brandy H. 
Rating:
1.0

Please consider finding a new pick up/drop off location. The cashier at Express Food & Liquor was EXTREMELY disrespectful. I had already checked in online and all I needed to do was retrieve the key. When I asked for the key, the cashier had me restart the check in process. At one point in the process, I was asked to explain why I couldn't produce a credit card. The cashier told me to sign my name. I explained to him that I was directed to provide an explanation not a signature. He told me that my decision to refuse to sign is a decision to forfeit my rental. Furthermore, he expressed that his was my problem and not his. It wasn't until I called U-Haul and an agent called the cashier, that he handed me the key. That cost me about 30 minutes of rental time. As you already know, moving is stressful. I also will like to suggest a drop off box for the keys. The cashiers at this location provide poor customer service to U-Haul renters. Their sole concern is for their customers. Overall, I think this is a convenient service but I think I'll just go to a physical U-Haul location in e future to ensure better customer service.

Olivia T. 
Rating:
5.0

Service was excellent, I was well pleased.

Gary N. 
Rating:
5.0

it was a pretty good experience, so maybe a bigger truck on hand than just a van

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

mark E. 
Rating:
4.0

Smoking smell in whole van. I'm non smoker. It was uncomfortable.

Inbo Y. 
Rating:
1.0

THERE WAS NO VAN THIS IS FRAUD AND ILLEGAL, I HOPE I GET THE CHANCE TO TELL A JUDGE JUST HOW HORRIBLE THIS WHOLE EXPERIENCE IS. I never picked up the van, the location did not have the van, now the location keeps charging me again and again for the van.. you guys, your inventory system is messed up. I am very displeased, please send this along to your legal team, I never imagined that uhaul would try to commit fraud but here it is. I WILL NEVER RECOMMEND UHAUL TO ANYONE EVER. wow you guys, just WOW

Kayltyn R. 
Rating:
1.0

I already called U-Haul and filed a complaint.

Elisa L. 
Rating:
4.0

Thanks again for a smooth and professional rental experience!

paul M. 
Rating:
5.0

The Cargo Van was just what I needed to transport a purchase. The vendor was quick, professional, and thorough. The UHAUL vehicle was clean, fueled, and operated in excellent running order. If anyone needs a Van in the area, get it here. Reserve online however, as even as I picked it up there were others seeking to also use the services.

Betty O. 
Rating:
5.0

Limit the wait time when picking up the vehicle. Theis location is not hooked up with computer access. I had to wait over 10 minutes for the Agent to call the vendor back.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Dusko S. 
No reviews have been submitted for this location.

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