Clean, quick and efficient even through COVID.LARA T.
Customer Reviews for East Avenue Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Terence O.
Excellent Service! I called the person working on Sunday the 13th and mentioned i would most likely not make it back by 4pm close time. He replied with thanks for letting me know. But then I was able to return the appliance dolly with 5 minutes to spare at 3:55pm as he was closing up. This caused him to stay longer past 4pm on a Sunday. The person working remained polite and positiveFRANK M.
I tried to pick up the truck using the mobile pick up option before this location opened, but I wasn't able to, and I had to wait thirty minutes before I could get the truck and start the job. I'm not sure if this was a glitch with the website or something I did wrong when I reserved the vehicle.DOMINIC G.
Busy for a Friday, but the process was quick and painless.LUCA C.
Brakes were really rough. Used hard, not well maintained , rough ride. Dependable but equipment could be better maintained. AC was nice!!Lisa B.
The entire process was fast and simple. Will use again.LUCA C.
El cliente no dejó un comentario.ANKHESENAMUN M.
The manager was very helpful. He recommended alternative moving vehicles for small loads.STEVE L.
I don't understand why but the service wasn't professional or polite. Person behind desk was extremely rude. I have dealt with this person before and he was not like that.Janis A.
Customer service was excellent!Christel J.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.KELLIE D.
El cliente no dejó un comentario.EDWARD P.
The reps at this location are great.Edward P.
El cliente no dejó un comentario.KATHERINE M.
Location, truck, and especially the agent were all great!EDWARD P.
El cliente no dejó un comentario.JOY B.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.SHIRLEY E.
I have rented from them twice and have always been happy. Not sure who bakes the cookies they set out for customers but they are delicious!BARBARA M.
C>lean windshieldBob D.
El cliente no dejó un comentario.CHRISTOPHER M.
I reserved a truck and tow dolly.....the truck was fine but the dolly had a malfunctioning tail light. Waited for another hour while they looked for a replacement.....then I HAD TO DRIVE to go pick it up.....another 20 min away ! Proper Inspection of equipment prior to renting out is needed at this location .Pedro V.
No radio in van!JANE P.
El cliente no dejó un comentario.james R.
El cliente no dejó un comentario.FRANKLIN O.
Uhaul computer system was down which of course slowed the process,, otherwise everything was excellent..ROBERT H.
El cliente no dejó un comentario.JOY B.
El cliente no dejó un comentario.CHRISTOPHER K.
Customer service on phone and app need more improvement!Stephen B.
The online check in process is a hassle. I won't use it again. It could be that the connection was bad in that area...not sure. It kept dropping the information that i was putting in. It wouldn't load correctly. Took us about 20 minutes to check in.Tami M.
El cliente no dejó un comentario.Chris K.
Excellent customer service and opened up earlier than posted. Very friendly. Great job!!!Paul G.
El cliente no dejó un comentario.MICAEL J.
El cliente no dejó un comentario.KENNETH D.
Excellent service, both checking out the vehicle as well as checking it back in. I would definitely recommend East Avenue UHaul! ¡Gracias!JAN R.
El cliente no dejó un comentario.Alyssa T.
El cliente no dejó un comentario.RUBEN G.
Very professional, courteous, and friendly counter person. Hire more like the gentleman at this location.ROBERT K.
Had to drive over 50 miles to get thereMichael A.
El cliente no dejó un comentario.THOMAS L.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.Muriel H.
El cliente no dejó un comentario.CHAD V.
The person that helped us was cordial & knowledgeable. Quick and easySANDRA B.
I love the people at the desk here --- always friendly & helpful!MARY O.
We picked up the truck and it was marked that the truck was full even though it wasn't. We were not walked to the truck to double check. My husband filled the truck a little more then it was and we still got charged because it was marked incorrectly. We will not be going back to a location that takes advantage of their customers.BREANNA R.
This is the best and easiest Uhaul! Great service!NINA J.
Worst experience I have ever had. Terrible customer service, truck, and had to drive an hour and a half out of my way to pick up truck with no compensation. I will never recommend this company to anyone.Joshua K.
El cliente no dejó un comentario.Taylor S.
Nothing that I can think of.VICKI V.
While the actual pick up process was fantastic, the reservation process was cumbersome. I was not able to reserve the truck I wanted at the time I wanted. I did not feel that the customer support team on the phone was willing to assist me in locating a truck that would be available for me when I needed it. With all that being said, Griffin was an amazing help at the E Ave U-Haul location. He was very accommodating and even gave me a call when the truck was dropped off so I could come pick up a bit earlier.SAM A.
El cliente no dejó un comentario.EDGARDO O.
I wish they were better about answering the phone.ADAM S.
El cliente no dejó un comentario.LOIS MAE J.
Hector pdid a great job guiding me through the rental process helping me assess materials needed to complete my move successfully.BRUCE F.
Difficult parking, but very nice staff.Eric S.
Nothing that I could see. The trailer I rented was great and the agent was helpful. All in all, A+.Donald N.
El cliente no dejó un comentario.Larry F.
I was treated with bad customer service and double charged. I am still waiting for this to be resolved.Michael L.
Everything was ready and waiting. The car dolly was another thing, I had a 9:00 am pick up time and the gate was locked. I finally reached someone who gave me the code to get in. I loaded it to the 26foot truck myself and left no paperwork, contract etc. That guy called me while I was driving home and wanted my card# I booked it on line and provided a card. The thing that sucks is it was only supposed to have been 55.00. He charged my card 90.00 and when it wasn't returned on 1-5-21 I was charged another 50.00. Not good.MICHAEL W.
El cliente no dejó un comentario.STEVE L.
El cliente no dejó un comentario.Jonah H.
Nothing to improve...Continue with your great service by always going beyond customer expectations.Herb P.
El cliente no dejó un comentario.SAMANTHA M.
Nothing....Felix was professional, and gave detailed instructions for the whole process, and return of the rental. I would definitely use this location again for any rentals needed.DALE C.
Great customer service!GARY M.
El cliente no dejó un comentario.TAMMY M.
Very professional and kind. Very informative..ðŸ˜MELODY W.
The uhaul office worker was helpful, friendly and knowledgeable.Michelle W.
El cliente no dejó un comentario.Julius Z.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Kurt K.
I've now used this location a half dozen times. They are great! Quick, efficient and pleasant.DANIEL B.
Worked out very well for me. I will rent that truck againWAYNE B.
I arranged everything through my iPhone. However, I had to make a few changes and contacted Customer service, he was very helpful. I haven't used U-Haul for over 30 years, it was easy and a smooth. Thank you for making my move easy.Mary H.
Very friendly and helpful young man -very clean and well maintained yard - ice cold air conditioning. Would recommend to a friend. JohnJOHN A.
My reservation was actually made at the U-Haul on Watt Ave. N.Highlands. Then the morning I was suppose to pick up the trailer they didn't have what I needed, so they reserved me one at the Northgate office. The reservation was wrong so they sent me to The El Camino office and they did not have what I needed. Finally the Lincoln office had what I needed. The person there was nice helpful and I would rent from here again, even though it is out of my way. If I had not found your Lincln office I would probably never rent from U-Haul again except in an emergency. I wasted hours on the problem of my reservation.CYNTHIA M.
I really appreciated how efficient and knowledgeable the representative was. Will definitely use the service again. GraciasThelma R.
I'm very satisfied with the UHAUL Campany .I was served in the office well ,next time i will go into this CampanyDMITRIY S.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.JASON H.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Alfred M.
Vehicle windshield was very dirty.Kathy A.
El cliente no dejó un comentario.Connie A.
El cliente no dejó un comentario.HUMBERTO V.
El cliente no dejó un comentario.CRYSTAL C.
Can't think of any , customer service the bestJoel E.
Staff was courteous and knowledgeable. Truck was in great condition, thank youRINA R.
El cliente no dejó un comentario.Gary R.
Very friendly, great customer service.PETER P.
Great onsite customer service!JOYCE H.
Employee attitude was curtJohn C.
El cliente no dejó un comentario.PAUL G.
Great place and super helpful employeesBETH C.